Joe Mamone, Sr. Director HR Business Finance DHL Express · 2017. 3. 17. · Onboarding Journey...
Transcript of Joe Mamone, Sr. Director HR Business Finance DHL Express · 2017. 3. 17. · Onboarding Journey...
Joe Mamone, Sr. Director HR – Business Finance
DHL Express
Developing a Global Community
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My “Cultural” Journey …..
Italy - Rome Post Tower - BonnSkyline - Toronto
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Welcome to the Most International Company in the World –
Welcome to DHL Express
Approx. 1,500 Facilities
Approx. 34,000 Service Points
Approx. EUR 14 billion revenue
Approx. 2.6 million customers
Approx. 308 million shipments (all products)
3 Global Hubs & 19 Main Regional Hubs
More than 500 airports served globally
Approx. 38,000 vehicles
More than 250 dedicated aircrafts
More than 220 countries/territories served
Approx. 86,000 employees
MAIL EXPRESSSUPPLY
CHAIN
FORWARDING/
FREIGHT
4DHL Express HR | Abu Dhabi | October 2016
A Journey From Good to Great – A Challenge to Employee Engagement
Challenges for Employee Engagement
DHL transports
first shipping
docs from San
Francisco to
Honolulu
Start of Asia
Pacific
ExpansionStart of
European
Expansion
Deutsche Post
acquires
100% of DHL
Deutsche Post
acquires
100% of Airborne
US Domestic Exit
Re-FOCUS
on core
competency
Realize
performance
targets
All employees
are CIS
certified
1969 1970 20091974 2002/3 2011 20122010
How to create a common culture
during a period of M&As?
How to become the Employer of Choice
in a volatile business environment?
How to manage Employee Engagement Globally?
From Good to Great
238mEBIT in € = 785m 927m 1.1b
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Our FOCUS Strategy starts with our Motivated People
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Motivated People – The Global Board displaying Passion!
Ken Allen
Global CEOJoe Joseph
Global CFOCharlie Dobbie
Global COO
John Pearson
Europe CEO
Ken Lee
APEC CEO
Mike Parra
AM CEO
DongMing Wu
China CEO
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Motivated People – 100,000 Certified International Specialists!
SPEED PASSIONCAN DO RIGHT 1st TIME
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Motivated People – Recruitment Toolkit
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Motivated People – Recruitment Toolkit
Passion
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Motivated People – Recruitment & Development
Recruiting, Onboarding and Developing Motivated People, and Recognizing our
Superstars is key to our achieving our Motivated People Strategy
Onboarding Journey
Recruitment Toolkit
CIS
Career Development
Recognition Toolkit
Development Toolkit
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Recruitment Toolkit
Interview Guide
(tools for managers)
Recruitment Handbook
(knowledge for managers)
Motivated People – Recruitment Toolkit
The Recruitment Toolkit allows us to attract, identify, and select motivated
people that fit our Insanely Customer Centric culture
Stay Connected Bag
(gift for candidates)
(more info on next slide)
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Onboarding Journey
Motivated People – Onboarding Journey
The Onboarding Journey ensures that our new hires are brought up to
speed quickly and maintain their engagement from day 1
• Branded welcome package
• Contains contract, code of conduct, & local documentation
• Guides the new hire through the journey
• Introduction to our company, culture, & DNA including the
new DHL Values Card
• Step-by-step guide for manager to lead onboarding
• Guides conversations, process, & actions
• Box of items including welcome message, branded
gifts, CIS information
• Delivered to the employee’s home before they start
Leader’s GuideEmployee Journal
Contract Package DHL in a Box
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Motivated People - Employee Recognition
Our 7 Pillars of Recognition ensure that recognizing our superstars
of the Express industry is a focus throughout the year
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Are we an INTERNAL EMPLOYER OF CHOICE?
Employee Engagement
ActiveLeadership
6875 77 79 82 86
6975 77 80 82 84
50
60
70
80
90
2010 2011 2012 2013 2014 2015
Our engagement approach has led to outstanding feedback from our people
via our annual Employee Opinion Survey
EBIT in € = 790m 930m 1.1b 1.1b 1.3b 1.4b
Employee Opinion Survey (EOS) Results: 2010-2015
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Are we an INTERNAL EMPLOYER OF CHOICE?
Employee Opinion Survey (EOS) Results: 2015
7286
7490
External
Norm1)
Employee Engagement
ActiveLeadership
76 84
Future & Strategy71
86
Communication76 85
Teamwork80 90
Learning &Development
75 88
Customer Centricity & Quality
78 86
Job Fulfillment& Workplace
ContinuousImprovement
6081
Group Responsibility
89
External
Norm1)
Our engagement approach has led to outstanding feedback from our people
via our annual Employee Opinion Survey
1) Composite score from organizations across the IBM global data base
External
Norm N/A
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Saudi Arabia
UAE
Turkey
Netherlands
France
Spain
Poland
Germany
UK
Belgium
Italy
Austria
Sweden
Latvia
Slovakia
USA
Mexico
Brazil
Jamaica
Barbados
Curaçao
Singapore
Hong Kong
Philippines
Malaysia
Russia
Ethiopia
Ghana
Kenya
Nigeria
South Africa
Uganda
Are we an EXTERNAL EMPLOYER OF CHOICE?
32 Countries 6 Regional
Europe
N AmericaL AmericaAsia PacificAfrica
1 Global Award
MENA
Many additional country awards including ‘Great Place to Work’ won all over the world
In addition, our engagement approach has led to external awards which
further reinforce our image in the market as an Employer of Choice