Jobs in the Hospitality and Catering industry

A waiter serves food and wine

True or false?

A porter cleans rooms

True or false?

A receptionist books people into their room

True or false?

A chambermaid serves food in a restaurant

True or false?

A kitchen porter is in charge of the kitchen

True or false?

A wine waiter only serves drinks

True or false?

So what are these people’s jobs?Waiter

Restaurant manager

Head chef

Sous chef

Chambermaid or room attendant

Housekeeper

Kitchen porter

Porter or concierge

Receptionist

Hotel manager

Commis chef

Pastry chef

Did you get them right?Waiter

Restaurant manager

Head chef

Sous chef

Chambermaid or room attendant

Housekeeper

Kitchen porter

Porter or concierge

Receptionist

Hotel manager

Commis chef

Pastry chef

- Serves meals

- Runs the restaurant

- Runs the kitchen

- Is second chef

- Cleans rooms

- Runs the room cleaning

- Washes dishes and pans

- Carries bags and books taxis, etc

- Books people into their rooms

- Runs the hotel

- Is a trainee chef

- Is the chef who makes bread, cakes and desserts

Those are very basic job descriptions.

Some of the jobs are simple, others have lots of different parts to them.

Can you work out from these job adverts what job is being advertised?

We have a great opportunity for an experienced xxx with friendly and warm attitude, who can work hard and respect people that he’s working with. Your duties will include: washing-up, cleaning cooking and service equipment, cleaning and preparation of vegetables for Chef, setting up and striking of tables and equipment for functions, etc.

The job:You will be responsible for cleaning rooms to the standard established and for ensuring a high level of guest care.What we are looking for: Basic school education. Good understanding of English. Previous experience advantageous but not essential as training will be given. Awareness of general cleaning of a room and bathroom. Good eye for detail.

The ideal candidate will have:

Front office experience - Innova, Entirety or similar.

Previous customer service experience.

Ability to work shifts on a 5 days out of 7 basis.

Effective communication skills.

IT skills, including Word & Excel proficiency.

Cash handling skills.

Approachable and enthusiastic disposition.

Manage the operation of the kitchen and food preparation.Knowledge of relevant legislation, company policies and procedures, quality control, stock rotation, dietary requirements. People management.To ensure that all dishes are prepared, cooked and presented to high standards, are of the highest quality and that regular temperature checks are carried out and pre-planning. To manage and be responsible for the whole process of stock ordering and stock taking. To effectively plan and co-ordinate team resource on shift. To lead, develop and motivate the kitchen team. To be able to identify training needs and coach individuals within the team as needed.To oversee training of staff. To maintain the relevant documentation. To ensure all wastage is recorded and actioned.

Must have 3 years experience in a similar role from a quality restaurant or hotel.

There are different types of jobs in Hospitality and Catering for different levels of skill.

Some establishments have structured staffing where everyone has a specialised job to do. Some establishments expect you to be flexible and do all sorts of jobs.

For example:

Serve breakfast, clean rooms and serve lunch on a morning shift.

Be in reception, serve dinner and work in the bar on a later shift.

A simple traditional staff structure in a hotel:

Hotel Manager

Front of house staff:

Receptionist

Porter / concierge

Housekeeping:

Housekeeper and chambermaids (room

attendants)

Restaurant:

Manager

Supervisors

Waiters

Wine waiter

Kitchen:

Head chef

Sous chef

Section chefs (chef de partie)

Commis chefs

Kitchen porter

Bar:

Head bar person

Barmen /maids

A traditional kitchen brigade:

Head chef (Chef de cuisine)Head chef (Chef de cuisine)

Sous chef (Second chef)Sous chef (Second chef)

Pastry chef (chef patissier)Pastry chef (chef patissier)

Larder chef (chef garde-manger)

Larder chef (chef garde-manger)

Section chefs (chef de partie):

Saucier - sauce, poissonnier - fish. Grillardin - grill, potage - soup, etc

Section chefs (chef de partie):

Saucier - sauce, poissonnier - fish. Grillardin - grill, potage - soup, etc

Commis chefs (trainee)Commis chefs (trainee)

Kitchen porters / pot washersKitchen porters / pot washers

Hotels and how they workHotels vary from basic to

5-star deluxe And from a few rooms to

hundreds of rooms.

Each hotel will have different facilities and a different staff structure

The Petre Lodge

Hotel

Is a converted school.

It has just 7 rooms from £50 a night.

These are a mixture of double, single and family rooms.

There is a TV in each room, a trouser press or iron and ironing board.

Also free toiletries in the bathroom.The hotel has a small reception area. A lounge and dining room where breakfast is served. Dinner is by arrangement only.

Three people work at the hotel:

The husband and wife owners and a general assistant who cleans the rooms but also runs the hotel one day a week.

Can you list the jobs one of the owners will do in one day?

The Burj Al Arab Hotel in Dubai

Is probably the best hotel in the world

It has 220 suites - not rooms

On 27 floors

A suite costs about £600 a night

There are more staff than guests. 500? 800?

• Office area: laptop, Internet access, private fax, printer• 42-inch plasma screen, video on demand, DVD, 93cable

channels.• Full range of men and ladies Hermes amenities (full size

bottles) • Pillow menu with a range of 13 pillows and quilts to choose

from.• Walk-in shower and Jacuzzi / Spa bath, complemented by a

decadent bath menu with music and Aromatherapy Associates bath oils, prepared by your butler

• A private bar and in-suite mini-bar

This is what you get in your suite:

Other facilities include: 8 restaurants and lounges, including:• Al Mahara - award-winning signature seafood restaurant accessible

by a three-minute virtual submarine voyage. Magnificent oval aquarium visible throughout the restaurant - an underground restaurant

• Al Muntaha - which means the ultimate or the highest at 200 metres above the Arabian Gulf, offering Mediterranean cuisine and unmatched views

• Al Iwan - finest Arabian hospitality with décor of dramatic gold, red and black• Majlis Al Bahar - a casual alfresco restaurant serving Mediterranean

specialities • Sahn Eddar - at the base of the world’s tallest atrium and offering

light fine fare and afternoon tea• Juna Lounge - a stylish and intimate lounge• Skyview Bar - located adjacent to Al Muntaha• Bab Al Yam - café restaurant with a relaxing atmosphere and

stunning views of the Arabian Gulf

• Assawan Spa & Health Club on the 18th floor. Treatment rooms, hydrotherapy baths, oriental massage, stand-up solarium, sauna, steam rooms and Jacuzzi, two infinity pools, squash court, two fully equipped fitness studios and an aerobics floor.

• Unlimited access to Wild Wadi Water Park. • Easy access to the newest shopping malls, including

Mall of the Emirates and Ski Dubai. • Rolls-Royce chauffeur shopping experience. • Helicopter scenic tour over Dubai Majles. • Al Bahar private beach, exclusive for Burj Al Arab

guests. • Yacht charter. • Golf at world-class golf courses.

Not forgetting:

Can you list all the jobs the suite butler might do in one day?

Here’s a clue for one job:

Running the bath and filling it with real rose petals!