SEMINAR BY

Ruokuonuo Glesilda Kesi (1416122)

Rohan Monis (1416120)

Sagar Naik (1416123)

• Job satisfaction is the feeling of pleasure and

achievement which an employee experience at

their job, when the work is worth doing, or the

degree to which their works gives them

satisfaction.

• Job satisfaction is the collection of feelings and

beliefs people have about their current jobs.

WHAT IS JOB SATISFACTION?

DEFINITION

Job satisfaction is the level of

contentment a person feels regarding

his or her job. This feeling is mainly

based on an individual's perception of

satisfaction.

Measuring Job

Satisfaction• Single Global

• Rating

One question,

such as

“All things

considered,

how satisfied

are you with

your job? ”

• Summation score

Typical element here are the nature of

work, supervision, present pay,

promotion opportunities, and relations

with coworkers.

Measuring Job Satisfaction

How Satisfied are People in

their Jobs?

0

10

20

30

40

50

60

70

Overall JobSatisfaction

Team work Compensationand Benefits

Incentive pay

70 67

40 43

Average Job Satisfaction Levels by Facet

71% of the Indian employees surveyed

are satisfied with their jobs.

These numbers are 8 percentage points

higher than the Asia-Pacific norms.

How Satisfied are People in their Jobs?

People are on average-

satisfied with their jobs

with the work itself,

with their supervisors

and coworkers

However, they tend to be

less satisfied with their pay and with

promotion opportunities.

How Satisfied are People in

their Jobs?

What causes Job Satisfaction?

There is strong correspondence between

how well people enjoy the social context of

their workplace and how satisfied they are

overall.

Interdependence, feedback, social support

and interaction with co-workers are

strongly related to job satisfaction even

after accounting for characteristics of work

itself.

Pay comes up often when people

discuss job satisfaction.

For poor people or people living in poor

countries pay does correlate with job

satisfaction and overall happiness.

What causes Job Satisfaction?

Money does motivate people.

But what motivates people is not

necessarily the same as what makes

them happy.

Job satisfaction is not just about job

conditions.

Personality also plays a role.

What causes Job Satisfaction?

Research shows that people who have

Positive core self-evaluation (who

believe in their inner worth and basic

competence) are more satisfied with

their jobs than those with negative core

self-evaluation.

What causes Job Satisfaction?

WHAT HAPPENS WHEN

EMPLOYEES LIKE THEIR

JOBS?

When they Dislike their

Jobs?One theoretical model – the exit-voice-

loyalty-neglect framework is helpful in

understanding dissatisfaction.

The four responses differ along two

dimensions :

Constructive/destructive

Active/ passive

Impact of Satisfied and

Dissatisfied Employees on the

Workforce

EXIT VOICE

NEGLECT LOYALTY

Active

Constructive

Passive

Destructive

The exit response directs behavior

toward leaving the organization,

including looking for a new position as

well as resigning.

Dissatisfaction expressed through

behavior directed toward leaving the

organization.

VOICE

The voice response includes actively

and constructively attempting to improve

conditions, including suggesting

improvements, discussing problems with

superiors, and undertaking some forms

of union activity.

Dissatisfaction expressed through active

and constructive attempts to improve

conditions.

The loyalty response means

Passively but optimistically waiting for conditions to

improve

Speaking up for the organization in the face of

external criticism

Trusting the organization and its management to

“do the right thing”.

Dissatisfaction expressed by passively waiting for

conditions to improve.

NEGLECT

The neglect response passively allows

conditions to worsen and includes

chronic absenteeism or lateness,

reduced effort, and increased error rate.

Dissatisfaction expressed through

allowing conditions to worsen.

Exit and Neglect behaviors encompass our

performance variables such as productivity,

absenteeism, and turnover.

Voice and loyalty encompasses

constructive behavior that allow individuals

to tolerate unpleasant situations or revive

satisfactory working conditions.

JOB SATISFACTION AND

JOB PERFORMANCE• “Happy Workers are Productive Workers”

– Developed in 1930’s & 1940’s

– Result from Hawthorne studies at Western Electricals

– In 1980’s- relationship between satisfaction and performance was not particularly high.

– Recently as per review found the correlation between job satisfaction and performance moderately strong/

– Satisfaction was a likely cause of better performance, but higher performance was not a cause of higher job satisfaction.

Satisfaction-Performance relationship is

present in both Individual and

organizations level.

Organizations with more satisfied

employees tend to be more effective

than organizations with fewer.

JOB SATIFACTION AND

OCBJob satisfaction is the major determinant

of an employee’s OCB.

Satisfied employees – Talk positively, help

others and go beyond the call of duty.

JOB SATISFACTION AND

CUSTOMER SATISFACTION

Satisfied employees increase

customer satisfaction and loyalty.

Zappos – “Deliver WOW through service”

2 reports TSA and airline passenger complaints – argue that low employee morale was a major factor undermining passenger satisfaction.

Jet Airways

JOB SATISFACTION AND

ABSENTEEISM

There is a consistent

negative relationship

between satisfaction

and absenteeism.

Dissatisfied employees

are more likely to miss work.

JOB SATISFACTION AND

TURNOVERThe relationship between job satisfaction and turnover is stronger than between satisfaction and absenteeism.

Also affected by alternative job prospects.

Push and Pull

When employees have high “Human Capital”(high education and high ability), job dissatisfaction is more likely to translate into turnover because they have, or perceive, many available alternatives.

JOB SATISFACTION AND

WORKPLACE DEVIANCE

Deviant behavior in the workplace (counter

productive behavior or employee withdrawal).

If employees don’t like their work environment,

they’ll respond somehow.

Behavior is caused. There is always a cause

and effect relationship to a particular behavior.

Employers should attack the source problem –

the dissatisfaction- rather than try to control

the different responses.

MANAGERS OFTEN

“DON’T GET IT”Job satisfaction can affect

the bottom line.

Many managers are unconcerned about employee job satisfaction.

Others overestimate how satisfied employees are with their jobs.

Regular surveys reduce gaps between what managers think employees feel and what they really feel.

Birla company (survey every 3 months)

Employees feel good about giving their opinions.