A ADVANCED WORKING REPORT ON JOB SATISFACTION IN

SMEC (BD)

By

Sunan Islam

ID: 0710159

Submitted to

Md. Shoaib Ahmed

Lecturer

School of Business

Independent University Bangladesh

May, 2012

LETTER OF TRANSMITTAL

10th May, 2012 To, Md. Shoaib Ahmed Lecturer

School of Business

Independent University, Bangladesh.

Subject: Submission of internship report

Dear Sir, It’s my pleasure to submit you my internship report on “Analysis on job satisfaction in SMEC (BD).” I

have completed my internship program in SMEC (BD) as a part of my study. I have tried my self to

explain my learning and experience I have gathered form my internship program briefly in this report.

I appreciate that this approach really contributes in giving my course learning a lasting shape in me. The entire report is based on my practical experience in SMEC (BD). I have put my best effort in completing the report with all the information that I have collected during my stay in SMEC. I have great hope that the report will meet your expectation and aid you in getting a clearer idea about

the subject. Your valuable and authoritative advice will inspire me to produce further sound study in the

future.

Sincerely,

Sunan Islam

ID- 0710159

Independent University –Bangladesh.

ACKNOWLEDGEMENT

At first I like to express my deepest gratitude to Allah for giving me the strength and the composure to

finish the task within the scheduled time. Then I am very Grateful to the SMEC (BD) for providing me the

opportunity to complete my assignment.

My sincere gratitude goes to my honorable teacher Md. Shoaib Ahmed, Lecturer School of Business IUB .

Without his support and encouragement this report would I haven't been possible such an endeavor to

enhance my practical knowledge about the real business world deserves great appreciation.

I am grateful to all the staffs and all the officers of the SMEC (BD). They gave me long patient hearing

and sitting, practical orientation and answering my numerous Queries nicely. This supplied the most

valuable working experience and information for which the deserved appreciation.

All the relevant things I have tried our best in order to serve the every objective of this report. To make

the best understand of the theoretical portion, relevant tables bar diagram and pie chart has been

produced.

And finally, I like to say that I have tried and soul to prepare this report accurately. How ever, there

might be some errors and silly mistakes due to my aptitude and time constraint. In this regard, I seek

your kind consideration and I’m in the process of learning.

Table of Contents Chapter 1: Introduction ....................................................................................................... 2

1 SMEC at a glance........................................................................................................ 2

....................................................................................... 2

1.2 Services ................................................................................................................ 2

1.3 ........................................................................... 3

1.4 Limitations ........................................................................................................... 3

Chapter Two: work in report............................................................................................... 4

2 Activities performed as an Intern ................................................................................ 4

2.1 My activities in details ......................................................................................... 4

2.1.1 Completed medical expenses claim form for the staffs: ............................... 5

2.1.2 Filled out Petty Cash sheet:........................................................................... 5

2.1.3 Filled out leave application form: ................................................................. 5

2.1.4 Organized a meeting for all subsidiaries of SMEC: ..................................... 5

2.1.5 Prepared meeting minutes: ............................................................................ 5

2.1.6 Prepared memo: ............................................................................................ 6

2.1.7 Contacted with the food suppliers via emails for the meeting: ..................... 6

2.1.8 Analyzed the financial report for material errors: ......................................... 6

2.1.9 Learnt how to use software for accounting inputs: ....................................... 6

2.1.10 Emailed daily activities to the foreign office: ............................................... 7

2.1.11 Organized an annual picnic for all subsidiaries of SMEC: ........................... 7

2.1.12 Organizing folders in the computer: ............................................................. 7

2.1.13 Arranging the files sequentially: ................................................................... 7

2.1.14 Organized cultural show for Pohela Boishak: .............................................. 8

2.1.15 Went to the Tongi-Bhairob Bazaar Double-line construction project: ......... 8

2.1.16 Learnt from the management team to think outside the box ........................ 8

2.1.17 Visited Khulna to find a new office space: ................................................... 8

2.1.18 Checked the usage of fuel of cars and maintenance cost: ............................. 9

2.1.19 Traveled with foreigners of SMEC as a translator: ...................................... 9

2.2 SMEC (BD) ................................................. 9

2.2.1 Ability to work under pressure: .................................................................. 10

2.2.2 : ........................................................... 10

2.2.3 How to prepare a Memo: ............................................................................ 10

1

2.2.4 Expression of Interest and Request for Proposal: ....................................... 10

2.2.5 Wastage can be reduced anywhere: ............................................................ 10

2.2.6 Learnt from the management team „To think outside box‟: ....................... 11

2.3 Conclusion .......................................................................................................... 11

Chapter Three: Analysis on job satisfaction of SMEC (BD) ............................................ 12

3 Introduction ............................................................................................................... 12

3.1 Scope of the study .............................................................................................. 13

3.2 Objectives of the study ....................................................................................... 13

3.3 Limitations of the study...................................................................................... 13

3.4 Literature review ................................................................................................ 13

3.5 Methodology ...................................................................................................... 15

3.5.1 Research design .......................................................................................... 15

3.5.2 Sampling ..................................................................................................... 15

3.5.3 Measurement instrument ............................................................................. 16

3.5.4 Data collection ............................................................................................ 16

3.5.5 Data Analysis .............................................................................................. 16

3.6 Interpretation on the basis of each question: ...................................................... 16

3.7 Conclusion .......................................................................................................... 22

3.8 Recommendation ................................................................................................ 22

4 Reference .................................................................................................................. 23

4.1 Appendix ............................................................................................................ 24

2

Chapter 1: Introduction

1 SMEC at a glance

Establishment: 1970

Manager of South-Asia: Ken Thomason

over 55 offices

Major project in Bangladesh: Design of the Padma Bridge.

1.1

Snowy Mountain Engineering Corporation (SMEC) is a professional services firm with

Australian origins and a global footprint that provides high-quality consultancy services

on major infrastructure projects. SMEC has over 4,000 employees and an established

network of over 55 offices in Australia, Africa, the Middle East, Asia, the Pacific and

North and South America.

SMEC has been ranked in the Top 100 of Engineering News-Record‟s (ENR) Top 200

International Design Firms for the past 14 years. In 2011, SMEC was ranked at Number

67 in the Top 200 International Design Firms and Number 87 in the Top Global Design

Firms. SMEC was also awarded the 2010 BRW ANZ Private Business Award for „Most

Successful Private Business Trading Overseas – Asia‟.

1.2 Services

SMEC provides consultancy services for the lifecycle of a project, to a broad range of

sectors. These are: Transport, Water, Natural Resources and Environment, Geotechnical,

Mining and Tunneling Services, Urban Development, Energy and Renewable,

Government and Advisory Services and Social Development.

SMEC‟s consultancy services include: pre-feasibility and feasibility studies, field

investigations, laboratory testing, computer modeling, detailed design, tender and

3

contract management, construction supervision, quality assurance, commissioning,

operation and maintenance, training and project management.

1.3

SMEC‟s main CSR focus areas are: People, Community and Sustainability and

Environment. They have built Environmentally Sustainable Offices and have also

employed Ecologically Sustainable Development principles to all projects, wherever

possible. One of the most important and significant factor is the usage of reusable

envelopes and papers for inter-office activities. Other activities in offices include:

Defaulting printers and copiers to double-sided printing.

Purchasing 70% recycled A4 paper.

Recycling paper, aluminum, glass and plastics.

SMEC is highly experienced in the combination of environmental management and

planning aspects with projects including: Transport, Water, Buildings, Urban

Development, Geotechnical, Mining and Tunneling.

1.4 Limitations

Website of SMEC just reveals information on global offices and head offices.

Website is not updated on a regular basis.

Projects and activities in SMEC Bangladesh are not readily available, therefore a

lot of information has been asked through personal interview with high officials.

4

Chapter Two: work in report

2 Activities performed as an Intern

Completed medical expenses claim form for the staffs

Filled out Petty Cash sheet

Filled out leave application form

Organized a meeting for all subsidiaries of SMEC

Prepared meeting minutes

Prepared memo

Contacted with the food suppliers via emails for the meeting

Analyzed the financial report for material errors

Learnt how to use software for accounting inputs

Emailed daily activities to the foreign office

Organized an annual picnic for all subsidiaries of SMEC

Organizing folders in the computer

Arranging the files sequentially

Organized cultural show for Pohela Boishakh

Went to the Tongi-Bhairob Bazaar Double-line construction project

Learnt from the management team to think outside the box

Visited Khulna to find a new office space

Checked the usage of fuel of cars and maintenance cost

Travelled with foreigners of SMEC as a translator

2.1 My activities in details

5

2.1.1 Completed medical expenses claim form for the staffs:

It is mandatory for all employees to fill out medical expense claim form to get the amount

of money they have spent. Many uneducated drivers and other staffs were just able to

submit the voucher of the medical expenses. I helped them fill out the official form.

Some of the high officials were careless in filling out the form fully such as missing out

the date, their employee unique number etc. I had to ensure that everything is properly

filled.

2.1.2 Filled out Petty Cash sheet:

I learnt how to put the small expenses in the petty cash sheet. This was always verified by

the accounts officer, in case I put something wrong. I also used to reconcile from the

voucher and the petty cash sheet which was prepared by the accounts officer.

2.1.3 Filled out leave application form:

Many employees who are enabling to understand English and are not capable on filling

up the leave application form had been helped by me. Drivers, house keepersetc are the

most common people who would come on to me to fill the form. I have also checked the

application for any errors regarding the date, reason for other staffs.

2.1.4 Organized a meeting for all subsidiaries of SMEC:

A meeting was held between SMEC, SMEC (BD), and ACE Consultants at the Regency

hotel. Nearly 80 officials took part in the meeting. I was in charge of food and

refreshments. I was also helped by other two interns.

2.1.5 Prepared meeting minutes:

After the meeting I prepared the meeting minutes. The discussions were summarized by

me using bullet points. Firstly, I was not aware of meeting minutes. After that, I used

Google and found out the key of writing meeting minutes. My meeting has held between

6

top level management of all subsidiaries of SMEC. I noted down the important discussion

in bullet points.

2.1.6 Prepared memo:

Our company‟s HR department was very much annoyed with the dress code each

employee wore. So, my supervisor instructed me to write a memo concerning the dress

code. Therefore, I prepared the memo administering to all the employees of SMEC. The

HR head checked it and posted in each department notice board.

2.1.7 Contacted with the food suppliers via emails for the meeting:

Meeting is a common scenario in SMEC. There will always be meetings twice or thrice a

week. I have been always given the charge to handle the food section. In the meetings,

there were a significant number of foreigners. Therefore, I had to order food and contact

them via emails for pricing and availability of specific food items.

2.1.8 Analyzed the financial report for material errors:

Each month SMEC prepares an internal report for internal use. My chief accountant goes

through it for any errors or any corrections. At times, he may comment upon the usage of

transport or other high spending sectors. I was advised by the chief accountant to just

have a look at the statements for material errors. I could not find any but instead I pointed

out previous statements balances. I found out from last few months‟ balances that some

of the expenditures had risen suddenly. I suggested the chief accountant to keep an eye on

those expenditures.

2.1.9 Learnt how to use software for accounting inputs:

From the beginning, I was very much interested in learning accounting software‟s. SMEC

uses CITRIX and EPICOR software for accounts receivable and payable. I was not

allowed to use those software‟s but I have seen how easily they put the amount of

payable and receivable.

7

2.1.10 Emailed daily activities to the foreign office:

The main head office of SMEC in Australia is always aware of other branches across the

world. They have to be reported every day, the important things that went on the branch

offices. I always used to write up the important points that took place in the office. This

was one of my routine jobs and my supervisor would always assist me regarding this

issue. This activity was sincerely handled by the office manager. Just after few days of

my joining, I was given the charge for doing it.

2.1.11 Organized an annual picnic for all subsidiaries of SMEC:

As an intern in SMEC (BD), I was very much fortunate enough to attend a picnic.

Usually, picnics are held at the middle or last of winter in SMEC. When I joined, after

few days they were planning for a picnic in Jamuna Resort. SMEC has already worked

with Bangladesh Railway as a result the tickets of train was achieved at discounted rates.

I went on to the Railway station and just took tickets directly from the station manager. I

also went to the spot a day before the picnic and was organized a cultural show with local

singers and magicians. I was helped by the other two interns and an office staff.

2.1.12 Organizing folders in the computer:

Each project was given a specific code. Every day, new documents and attachments

would come out and I had to put those files in the appropriate folders. SMEC‟s computers

have been always upgraded with latest software‟s. I was delighted to see the 2010 full

version of Microsoft office. It was very simple to work with the new version.

2.1.13 Arranging the files sequentially:

Although SMEC operated everything through digital system but as a backup they used to

file up. SMEC kept separate files for each employee and projects. For few days, I

8

arranged the files according to the dates. Each employee files were upgraded with the

current activities they perform such as, medical leave, casual leave etc.

2.1.14 Organized cultural show for Pohela Boishak:

For the first time in my life, I went on to call the decorators for glasses, plates and other

things. I also called few of the musicians to perform on SMEC premises. I was given the

full charge to arrange these things with a budget set by the office staff. It was really a

challenging moment because I had to bargain with the singers and decorators.

2.1.15 Went to the Tongi-Bhairob Bazaar Double-line construction project:

From the day of joining SMEC, I was very much enthusiastic of visiting the projects done

by SMEC. Even though, it was not my duty I seek permission from the HR head to go the

project. I went on with the consultants. I did not understand anything regarding their

work. At the end, I heard that they were trying to do a feasibility test and would then

proceed on other work.

2.1.16 Learnt from the management team to think outside the box

When a management team came from Australia, I got the chance to have lunch with

them. He was discussing many things with me. He explained to me that the management

team should think outside the box. He drew nine circles and asked me to join it with four

straight lines. Finally, he illustrated it.

2.1.17 Visited Khulna to find a new office space:

It was a good experience to visit Khulna. SMEC has achieved a new project to work with

WASA. Khulna‟s water supply needs to be improved. SMEC has achieved that project

and are planning to take a new possession in Khulna. We, in a group of four went to

Khulna by train. We were given the criteria of choosing office with floor space, parking,

interior fittings, parking etc.

9

2.1.18 Checked the usage of fuel of cars and maintenance cost:

I was given a standard rate of use of fuels and the trends of the past few years. It was a

time consuming and a difficult task. SMEC owns various kinds of vehicles for different

usages. Each vehicle has different fuel efficiency. I found out that standard usage does

not match with the actual spending. I gently remarked about it to the Administration.

Even the maintenance cost was not up to the mark. I found a new car regularly going to

the garage every month.

2.1.19 Traveled with foreigners of SMEC as a translator:

As an intern, I got the opportunity to move with foreigners during weekends. Some of

them came from Australia for the meeting and had stayed for a week. I went out with

them in shopping malls and some historical places. At the end of the tour, I was paid US

$100 from them.

2.2 SMEC (BD)

Ability to work under pressure

How to prepare a Memo

Use of Expression of Interest and Request for Proposal

Wastage can be reduced anywhere

Learnt from management team about „Think outside box‟

10

2.2.1 Ability to work under pressure:

I have always learnt to study hard with many courses. Working in SMEC (BD) has really

boosted me in terms of work pressure. I was very much involved in any events that took

place such as picnic and cultural events. I worked day and night to make such events

successful.

2.2.2 :

Meeting minutes was completely a new thing for me. During a meeting, important points

were jotted down. This was prepared after the meeting. It was like a summary with

important points in bullet form. It also included the lists of people present in the meeting.

2.2.3 How to prepare a Memo:

Memo was a daily routine work for the people of SMEC (BD). They used memo for

internal purpose. I was unfamiliar with it. I learnt how to write those. Although, memo

was informally used in SMEC (BD)

2.2.4 Expression of Interest and Request for Proposal:

I was totally unaware of these terms Expression of interest (EOI) and Request for

Proposal (RFP). I comprehended that EOI has issued by the government or parties who

wants the work to be done by others. In other terms, they want to outsource the job. RFP

was used by the companies or parties to get the job.

2.2.5 Wastage can be reduced anywhere:

When I joined SMEC (BD) I used to throw away a paper if there was a mistake. I found

out that most of the papers which can be used internally were reused from other side.

11

2.2.6 Learnt from the management team ‘To think outside box’:

A team from Australia came to attend a meeting where I got the chance to speak to the

management team of SMEC. He drew 9 small circles and asked me to join it using 4

lines. The lines must be joined in such a way that it must touch all 9 points. It was a brain

game for me and a different approach to solve problems.

2.3 Conclusion

It was a different experience working in a Multinational consultancy firm. Rather than

going onto banks and other renowned institutions, I choose SMEC. SMEC is a well

reputed firm in the country now and has shown great potential in the consultancy sector.

One of its recent works is the design phase of Padma Bridge.

Job satisfaction in SMEC was my main objective. I found out that most of the employees

are satisfied with the company with few disputes. These few problems can be easily

resolved by taking few steps.

12

Chapter Three: Analysis on job

satisfaction of SMEC (BD)

3 Introduction

Job satisfaction refers to a person‟s feeling of satisfaction on the job, which acts as a

motivation to work. The term relates to the total relationship between an individual

and the employer for which he is paid. Satisfaction does mean the simple feeling-state

accompanying the attainment of any goal; the end-state is feeling accompanying the

attainment by an impulse of its objectives. Job satisfaction does mean absence of

motivation at work. Research workers differently described the factors contributing to

job satisfaction and job dissatisfaction. The term “job satisfaction” refers to an

employee‟s general attitudes toward his job. Job satisfaction has been defined in several

different ways and a definitive designation for the term is unlikely to materialize. A simple or

general way to define it therefore is as an attitudinal variable:

Job satisfaction is simply how people feel about their jobs and different aspects of

their jobs. It is the extent to which people like (satisfaction) or dislike (dissatisfaction)

their jobs. (Spector, 1997)

13

3.1 Scope of the study

The scope of this study is to understand the satisfaction of the employees in SMEC

(BD). The study is useful to the management of SMEC (BD) to know the level of

satisfaction and needs of the employees.

3.2 Objectives of the study

The following are the objectives of the present study.

To determine the level of satisfaction of the respondents regarding their job.

To study and understand the job satisfaction among the employees of the

SMEC (BD).

To offer suggestions to SMEC (BD) to improve their employee‟s satisfactory

level.

3.3 Limitations of the study

The research was conducted within a limited duration. So a detailed and

comprehensive study could not be made.

Some respondents hesitated to give the actual situation; they feared that

management would take any action against them.

3.4 Literature review

Despite its wide usage in scientific research, as well as in everyday life, there is still

no general agreement regarding what job satisfaction is. In fact there is no final

definition on what job represents. Different authors have different approaches

towards defining job satisfaction. Some of the most commonly cited definitions on

job satisfaction are analyzed in the text that follows.

14

Job satisfaction is the key ingredient that leads to recognition, income, promotion,

and the achievement of other goals that lead to a feeling of fulfillment (Kaliski,

2007). Job satisfaction implies doing a job one enjoys, doing it well and being

rewarded for one‟s efforts. Job satisfaction further implies enthusiasm and happiness

with one‟s work.

Job satisfaction can be defined also as the extent to which a worker is content with the

rewards he or she gets out of his or her job, particularly in terms of intrinsic

motivation (Statt, 2004).

The term job satisfaction refers to the attitude and feelings people have about their

work. Positive and favorable attitudes towards the job indicate job satisfaction.

Negative and unfavorable attitudes towards the job indicate job dissatisfaction

(Armstrong, 2006).

Job satisfaction is the collection of feeling and beliefs that people have about their

current job. People‟s levels of degrees of job satisfaction can range from extreme

satisfaction to extreme dissatisfaction. In addition to having attitudes about their jobs

as a whole, people also can have attitudes about various aspects of their jobs such as

the kind of work they do, their coworkers, supervisors or subordinates and their pay

(George et al., 2008).

Job satisfaction is a complex and multifaceted concept which can mean different

things to different people. Job satisfaction is usually linked with motivation, but the

nature of this relationship is not clear. Satisfaction is not the same as motivation. Job

satisfaction is more of an attitude, an internal state. It could, for example, be

associated with a personal feeling of achievement, either quantitative or qualitative

(Mullins, 2005).

We consider that job satisfaction represents a feeling that appears as a result of the

perception that the job enables the material and psychological needs (Aziri, 2008).

Job satisfaction can be considered as one of the main factors when it comes to

15

efficiency and effectiveness of business organizations. In fact, the new managerial

paradigm which insists that employees should be treated and considered primarily as

human beings that have their own wants, needs, personal desires is a very good

indicator for the importance of job satisfaction in modern companies.

Spector (1997) lists three important features of job satisfaction. Firstly, organizations

should be guided by human values. Such organizations will be oriented towards

treating workers fairly and with respect. In such cases, the assessment of job

satisfaction may serve as a good indicator of employee effectiveness. High levels of

job satisfaction may be sign of a good emotional and mental state of employees.

Secondly, the behavior of workers depending on their level of job satisfaction will

affect the functioning and activities of the organization's business. From this it can be

concluded that job satisfaction will result in positive behavior and vice versa,

dissatisfaction from the work will result in negative behavior of employees. Thirdly,

job satisfaction may serve as indicators of organizational activities. Through job

satisfaction evaluation, different levels of satisfaction in different organizational units

can be defined.

3.5 Methodology

3.5.1 Research design

In this research, we are going to find out the job satisfaction in SMEC (BD). This

would be a quantitative study. The questions can be repeated over a period of time to

observe any changes.

3.5.2 Sampling

The employees will be selected by simple random probability. Out of the 35

employees, 20 of them are selected. Population would include respondents from

Human Resource (HR), Accounts and Finance, business development, information

technology (IT) and CV bank department.

16

3.5.3 Measurement instrument

A structured questionnaire will be used for conducting this research. As the method

used is quantitative, therefore all questions must be answered by the respondents.

Mean, standard deviation and variance would be calculated with respect to each

question.

3.5.4 Data collection

The data will be collected by going to each department. In addition, SMEC (BD) has

a central server through which employees can fill it out and post it. Some of them

filled out the questionnaire through internet. Most of them did it on paper.

3.5.5 Data Analysis

Collected data is analyzed using Microsoft Excel, 2003. The mean, standard deviation

and variance is found out for each question. The table in the appendix section shows

the mean, standard deviation and variance for each question. The following scaling

techniques have been used for each question in the questionnaire:

5= Excellent

4=Very Good

3=Good

2=Average

1=Poor

3.6 Interpretation on the basis of each question:

Question 1 show the mean of 3.95, which means that most all of the employees are

satisfied with SMEC‟s policy on treating problems fairly. The standard deviation shows a

value of 1.10 which points out that the employees are satisfied. A majority of the

respondents have marked „excellent‟ and „very good‟. As a result, variance shows a value

17

of 1.21. The employees are really satisfied with the way SMEC have solved employee

related problems.

Question 2 shows the mean of 3.1, which means majority of the respondents have marked

it as „good‟. Standard deviation shows a value of 1.29, which means the respondents are

satisfied with the way they receive job performance feedback. The variance gives a value

of 1.7. Here, respondents are at times confused with their opinion. Some departments

might give regular feedback and some might not give at all.

Question 3 shows the mean of 2.8, which is regarded as „good‟. Standard deviation has a

value of 1.28 which again shows variation in the minds of the respondents. The

respondents are fairly satisfied. This question dealt with SMEC‟s salary structure. Some

of them were happy and some were not. Variance of 1.6 proves that.

Question 4 shows a mean of 4.2, which is remarked as „very good‟. Standard deviation

gives a value of 0.89 which shows satisfaction amongst the employees. This question

dealt with the health and safety of SMEC. Finally, the variance of 0.8 proves that a lot of

employees are being positive and are satisfied with the issue of health and safety.

Question 5 shows a mean of 4.5, which means that most of the respondents are satisfied.

It can be regarded as „very good‟. Standard deviation shows a value of 0.69 which shows

satisfaction amongst most of the employees. Variance is really low due to less instability

amongst the employee‟s choice.

Question 6 shows a mean of 3.85, which can be said as „very good‟. Standard deviation

of 1.18 explains a good satisfactory level amongst the employees regarding overall

training and development. A relatively high variance shows the variability amongst the

employees of SMEC.

Question 7 gives the mean of 4.75, which can said as „excellent‟. Almost all the

respondents have rated the credibility of the top management as excellent. Standard

18

Deviation is fairly low here, proving that employees are highly satisfied with the top

management of SMEC. Even the variance is also low here due to the employee‟s high

reliability and satisfaction of top management.

Question 8 shows a mean of 2.95, which is remarked as „good‟. Standard deviation is at

the highest peak and its shows highly dissatisfied employees. Variance is also at the

higher of 2.37, it indicates that employees are not satisfied with the job security of

SMEC.

Question 9 reveals a mean of 4.5 which can be counted as almost „excellent‟. Standard

deviation is 0.69 which is really appealing. Employees of SMEC are highly satisfied with

the company‟s prospect for the next five years. The variance is also too low as most of

the respondents are highly satisfied.

Question 10 gives a mean value of 4.2, which can be said as „very good‟. Standard

deviation is 0.83 which portraits the satisfaction amongst the employees of SMEC.

Variance with a 0.7 reflects the satisfaction with fewer less satisfied employees.

Question 11 shows a mean value of 4.65, which reflects that almost all of the employees

have marked „excellent‟ on the questionnaire. The standard deviation gives a value of

0.49, which can be regarded as low. Variance is also low. Thus, it can be stated that

SMEC provides benefits which comes handy for the employees.

Question 12 gives a mean value of 4.2, which can be said to be „very good‟ in

compliance to the questionnaire rating. Standard deviation has a value of 0.83 which

shows that a significant number of employees are fairly satisfied with the long term

career potential in SMEC. Variance here is also low as most of the employees are

satisfied with the long term career prospect of SMEC.

Question 13 gives a mean value of 3.8 which is regarded as „very good‟ according to the

questionnaire rating. Standard deviation shows a value of 0.83 which reflects a fair

19

amount of satisfaction amongst the employees of SMEC. Variance also is not too high.

Employees are fairly satisfied with the SMEC‟s type of supervision they receive.

Individual satisfaction has also been found out. The 20 employees at an average are fairly

satisfied with SMEC. Some of them are dissatisfied with few of the issues which are

regarded as normal. Few of them are highly satisfied and the rest are fairly satisfied.

The results are further shown through bar graph below.

Figure 1 showing the mean for each question

Source: from the data analysis of questionnaire survey

Interpretation:

For a data set, the mean is the sum of the values divided by the number of values. The

mean of a set of numbers x1, x2, ...,xn is typically denoted by, pronounced "x bar". The

employees of SMEC are fairly satisfied with the training and development, supervision,

and treating problems fairly. The questions 1, 6 and 13 demonstrated on the questionnaire

are the areas that the employees of SMEC are fairly satisfied with. The questions 2, 3 and

8 dealt with the job performance feedback, salary structure and the job security.

Employees of SMEC are just satisfied with all these factors. Some of them are not at all

satisfied with the salary structure and some of them were scared answering the truth. The

Mean

00.5

11.5

22.5

33.5

44.5

5

Question

Number

Mean

20

questions 4, 10 and 12 are the key reasons for SMEC (BD) to flourish. The inter

department team work, health and safety and long-term carrier potential have made the

employees of SMEC (BD) gain more projects than before. A very good satisfaction level

has been expressed by the employees regarding these factors. The question 5, 7, 9 and 11

shows highly satisfaction amongst the employees. The cooperation of the team,

credibility of top management, SMEC (BD)‟s prospect for the next five years, and the

benefits provided by the company has made most of them highly satisfied. SMEC (BD)‟s

recent project of Padma Bridge reveals the credibility of the employees. Some highly

qualified top management has leaded the company to achieve its goals.

Figure 2 showing the standard deviation for each question

Source: from the data analysis of questionnaire survey

Interpretation:

The standard deviation is a measure of how spread out the data is. The square rood of

variance gives us standard deviation.

For the 1st question the standard deviation is 1.10, the 2nd

question the standard deviation

is 1.30, the 3rd

question the standard deviation is 1.25, the 4th

question the standard

deviation is 0.90, the 5th

question it is 0.70, the 6th

question it is 1.20, for the 7th

it is 0.40,

for the 8th

it is 1.50, for the 9th

it is 0.60, for the 10th

it is 0.80 and 11th

it is 0.50, for the

12th

it is 0.80, and 13th

it is 0.80.

0.00

0.20

0.40

0.60

0.80

1.00

1.20

1.40

1.60

1.80

1 2 3 4 5 6 7 8 9 10 11 12 13

Standard Deviation

Series2

21

For answer 4, 5, 7, 9, 10, 11, 12 and 13 the standard deviation is below 1, so we can say

the variation is the answers are low. Most people gave similar answers. So, when we do

the overall statistics we can say the standard error is comparatively less. And the sample

size is more or less near perfect. However, the standard deviations in the other questions

are more then 1 and the variations in them are high, which means the answers people

gave are more or less different then each other. The viewpoints of individuals are

different. This can be due to different tastes, choices, needs, necessities and demands.

Some may want better training, some may ask for medical insurance, some childcare, etc

while others may want more salary. The statistical data can be corrected by taking a

grater sample.

Figure 3 showing the variance for each question

Source: from the data analysis of questionnaire survey

Interpretation:

Variance defines how far a set of numbers is spread out. The square root of the variance

gives us standard deviation. More the variance, the more the answers from one individual

to another individual vary. To reduce the variance we have to take a greater sample. It is

better to have a less variance as then the use of the statistical data becomes easier. We can

deduce that most employees are not satisfied with similar grants. In this above diagram

we can see some of the bar graphs show high variance and it becomes difficult for a

0

0.5

1

1.5

2

2.5

1 2 3 4 5 6 7 8 9 10 11 12 13

Variance

Series1

22

company to satisfy workers when they want different things. Sometimes this plays a

major role in worker turnover and the company faces problems associated with these

turnovers.

3.7 Conclusion

The study on employee‟s satisfaction at SMEC (BD) is cased out with full co-

operation of the employees and management. As far as possible within the given

limits the study is completed with the satisfaction of many peoples. The data collected

are analyzed scientifically. It is assured that the company may got high boosted moral

in the organization provided some of the suggestions made in the report in carried

out.

3.8 Recommendation

SMEC‟s should increase the present scale of pay and provide them with other

fringe benefits.

The company must take steps to give the employees job performance

feedback.

SMEC can enhance the job security of their employees by making a contract.

SMEC can empower subordinates in order to decrease the work load from the

top management.

23

Chapter Four: Reference

4 Reference

Kaliski, B.S. (2007). Encyclopedia of Business and Finance, Second edition,

Thompson Gale, Detroit, p. 446

Statt, D. (2004). The Routledge Dictionary of Business Management, Third edition, Routledge

Publishing, Detroit, p. 78

Armstrong, M. (2006).A Handbook of Human resource Management Practice, Tenth Edition,

Kogan Page Publishing, London, p. 264

George, J.M. and Jones, G.R. (2008).Understanding and Managing Organizational behavior,

Fifth Edition, Pearson/Prentice Hall, New Jersey, p. 78

24

Mullins, J.L. (2005). Management and organizational behavior, Seventh Edition, Pearson

Education Limited, Essex, p. 700

Aziri, B. (2008). Tringa Design, Gostivar, p. 46

Spector, P.E. (1997). Job satisfaction: Application, assessment, causes and consequences,

Thousand Oaks, CA, Sage Publications, Inc

4.1 Appendix

Job Satisfaction Survey-2012

Tick on the boxes below against each statement.

Question Excellent

(5)

Very

Good

(4)

Good

(3)

Average

(2)

Poor

(1)

Total

How do you rate

company on treating

employee problems

fairly?

Do you receive regular

Job performance

feedback?

25

How do you rate the

company‟s salary

structure?

How do you rate the

safety and health

standard of the

company?

How would you rate the

inter department

cooperation?

All things considered,

how do you rate the

overall training &

development provided?

How do you rate the

credibility of the top

management?

All things considered,

how do you rate the job

security provided by the

company?

How do you rate the

company‟s business

prospects for the next

five years?

How do you rate

employees in your

department work in a

team?

26

How important to you

are the benefits provided

by the company?

All things considered,

how do you rate your

long term career

potential with

Company?

How would you rate the

type of supervision you

receive?

Workings of Mean, Standard Deviation and Variance

Respondent

number# Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q12 Q13

Individual

Satisfactory

Level

(Mean)

Respondent 1 5 1 2 5 4 2 5 2 5 5 5 3 3 3.62

Respondent 2 4 5 5 5 5 4 4 1 3 3 5 4 3 3.92

Respondent 3 5 2 4 3 5 3 5 3 5 5 4 5 4 4.08

Respondent 4 4 3 5 5 5 2 4 4 4 5 5 4 3 4.08

Respondent 5 5 3 2 5 5 3 5 2 5 4 5 5 4 4.08

Respondent 6 3 5 1 5 4 5 4 1 5 3 4 4 5 3.77

Respondent 7 5 2 3 5 5 4 5 4 4 5 5 5 4 4.31

Respondent 8 2 5 2 5 3 5 5 2 3 4 4 5 3 3.69

Respondent 9 5 3 4 4 5 2 4 5 5 5 5 3 4 4.15

Respondent 10 5 4 1 3 5 4 5 3 4 4 4 3 5 3.85

Respondent 11 2 4 2 3 5 5 5 4 5 5 4 5 3 4.00

Respondent 12 3 2 4 3 4 5 5 1 5 3 5 4 4 3.69

Respondent 13 2 4 3 5 3 5 5 5 4 5 5 5 3 4.15

27

Respondent 14 5 1 2 3 5 4 5 2 5 4 5 3 5 3.77

Respondent 15 4 4 1 4 4 5 5 1 4 4 4 5 3 3.69

Respondent 16 4 1 4 4 5 2 5 5 5 5 5 4 4 4.08

Respondent 17 5 3 3 3 5 3 4 5 4 5 4 5 3 4.00

Respondent 18 3 4 2 5 5 4 5 2 5 3 5 3 5 3.92

Respondent 19 4 3 2 5 4 5 5 2 5 3 5 4 3 3.85

Respondent 20 4 3 4 4 4 5 5 5 5 4 5 5 5 4.46

Standard

Satisfactory

level for

individual

question

(Mean)

3.95 3.1 2.8 4.2 4.5 3.85 4.75 2.95 4.5 4.2 4.65 4.2 3.8 3.96

Standard

Deviation 1.10

1.2

9

1.2

8

0.8

9

0.6

9 1.18 0.44 1.54

0.6

9 0.83 0.49 0.83 0.83

Variance 1.21 1.7 1.6 0.8 0.5 1.4 0.2 2.37 0.5 0.7 0.24 0.7 0.7