Jittery Joe's Blueprint
1
Why go? Going to Jittery Joe’s Parking car/bike if necessary Entering Exlibris Walking to Jittery Joe’s Queuing up to order Making a choice for order Ordering Paying Waiting for order Getting order Walking to exit of Exlibris Getting to next distination ONSTAGE EMPLOYEE ACTION BACKSTAGE EMPLOYEE ACTION PAINPOINTS MARIANA needs coffee during class break ALEX wants to relax and enjoy coffee Walking Driving car NOTES There is a parking lot for customers and a bike rack Greeted by ExLibris staff Hidden behind- you need to find it or know about it Wall menu SCAD cash Debit/credit card Leaving with order Sitting in to enjoy order Walking Driving car Greeted by Jittery Joe’s staff Employee preparing order making drink Often, the card swipe does not work properly Employee needs to swipe several times and apologize : “I’m sorry our machine is old.” Putting chairs out Unfreezing food Making sure everything is in order Cleaning, sweeping, moping Unfreezing more food Cleaning Counting money made during the day and making sure it fits with the number of orders sold Closing café Ordering frozen food (every week) Sometimes there is no parking left (-> user has to pay city parking) If user is in a hurry, they do not want to wait -> Jittery Joe’s might lose customers Sometimes there is only one employee, he has to take and prepare orders Customer will have to wait longer Might go to get supplies if needed SENSORY IMPRESSIONS Touch: Attaching bike to bike rack Touch/Hearing: Pushing the door to come in/ Greeted by Exlibris No signs to annouce café in the back Sight: Looking at Menu / viewing pastries in display Touch: Grabbing order Taste: Eating/drinking order Hearing: Greeted by Jittery Joe’s staff ? P Alex hast to park car EMOTIONS Excited Anxious if on a schedule Hopeful / Disapointed Impatient Wondering Attentive Impatient Satisfied Stressed if on a schedule Sressed Jittery Joe’s staff and customer interaction “Hi what can I get for you?” “It’ll be $3.99.” Jittery Joe’s staff announcing what order is ready
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Jittery Joe's Blueprint
Transcript of Jittery Joe's Blueprint
Why go? Going to Jittery Joe’s
Parking car/bikeif necessary
Entering Exlibris
Walking to Jittery Joe’s
Queuing up to order
Making a choice for order
Ordering Paying Waitingfor order
Getting order Walking to exit of Exlibris
Getting to next distination
ONSTAGE EMPLOYEE ACTION
BACKSTAGEEMPLOYEE ACTION
PAINPOINTS
MARIANA needs coffee during class breakALEX wants to relax and enjoy coffee
WalkingDriving car
NOTES There is a parking lot for customers and a bike rack
Greeted by ExLibris staff
Hidden behind- you need to find it or know about it
Wall menu
SCAD cashDebit/credit card
Leaving with order
Sitting in to enjoy order
Walking
Driving car
Greeted by Jittery Joe’s staff Employee preparing order making drink
Often, the card swipe does not work properlyEmployee needs to swipe several times and apologize : “I’m sorry our machine is old.”
Putting chairs out Unfreezing food Making sure everything is in order Cleaning, sweeping, moping Unfreezing more food CleaningCounting money made during the day and making sure it fits with the number of orders sold
Closing café Ordering frozen food (every week)
Sometimes there is no parking left (-> user has to pay city parking)
If user is in a hurry, they do not want to wait-> Jittery Joe’s might lose customers
Sometimes there is only one employee, he has to take and prepare ordersCustomer will have to wait longer
Might go to get supplies if needed
SENSORY IMPRESSIONS Touch:Attaching bike to bike rack
Touch/Hearing:Pushing the door to come in/Greeted by Exlibris
No signs to annouce café in the back
Sight:Looking at Menu / viewing pastries in display
Touch:Grabbing order
Taste:Eating/drinking order
Hearing:Greeted by Jittery Joe’s staff
? P
Alex hast to park car
EMOTIONS Excited Anxious if on a schedule Hopeful / Disapointed Impatient Wondering Attentive Impatient Satisfied Stressed if on a scheduleSressed
Jittery Joe’s staff and customer interaction“Hi what can I get for you?” “It’ll be $3.99.”
Jittery Joe’s staff announcing what order is ready
