Jill S. Levenson, PhD LCSW Associate Professor Barry ...cdn.trustedpartner.com/docs/library... ·...
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Jill S. Levenson, PhD LCSWAssociate Professor
Barry UniversitySchool of Social Work
Miami Shores, [email protected]
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Building a Trauma-Informed Workforce
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Learning Objectives
1. Identify 3 key principles of TIC.
2. Identify process and strategies for engaging stakeholders.
3. Identify tools for organizational assessment and for strategic planning.
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SAMHSA’s Trauma-Informed Approach
According to SAMHSA’s concept of a trauma-informed approach, “A program, organization, or system that is trauma-informed:
• Realizes the widespread impact of trauma and understands potential paths for recovery;
• Recognizes the signs and symptoms of trauma in clients, families, staff, and others involved with the system;
• Responds by fully integrating knowledge about trauma into policies, procedures, and practices; and
• Seeks to actively resist re-traumatization."
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UnderstandingThe
prevalence
And impact Of early
trauma
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www.cdc.gov/ace
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ACE Items
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Higher Prevalence in Poor, Marginalized, Clinical and Criminal populations
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Variety of Traumatic Experiences beyond ACE
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Disadvantaged
communitiesUnexpected events
Natural disaster
Fire
Death of loved ones
Accidents/injuries
illness
Crime & violence
Bullying
Poverty
Discrimination
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Chronicity, Accumulation & Multiplicity
Health, Mental Health & Behavioral Problems
Cumulative
Multiple
Chronic
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Traditional Paradigm Trauma-Informed Paradigm
Clients are sick or bad Clients are wounded
Bad behavior is due to immorality, bad character, or lack of motivation
Problematic behavior is viewed through the lens of early experiences
Emphasis on Control/Compliance Emphasis on Collaboration
Emphasis on Pathology Emphasis on Strengths
We need to manage client behaviors We need to help clients develop self regulation skills
Clients are resistant Clients are ambivalent about change
Addictive, self-destructive, or abusive behaviors are just bad choices
Maladaptive behaviors are reflective of survival skills
Focus on presenting problems Presenting problems are often symptoms of underlying trauma responses
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Understanding
problematic
behaviors
through the
lens of trauma
SymptomsVs.
Problems
Coping & Survival
Strategies
Recognize signs and symptoms
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EARLY Adversity impacts Core Cognitive Schema
• Self
• Others
• The WorldBeliefs
• Expectations
• Interpretations
• Meaning attached to events and interactions
Themes
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Early adversity impacts behavior
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Absence of healthy modeling
Disrupted attachments
Genetics
Maladaptive skill rehearsal
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Self-Protective Strategies for Survival
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Fight Flight Freeze
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Adaptation viewed through the lens of trauma
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Maladaptive Behaviors:
Help in the moment
Hurt in the long run
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Respond with trauma-informed practices
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The children’s television host Mr. Rogers always carried in his wallet a quote from a social worker that said, "Frankly, there isn’t anyone you couldn’t learn to love once you’ve heard their story.”
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Shared Values, Principles,
and Goals Guiding
Trauma Informed Practice
Respect &
Safety
Symptoms vs.
Problems
Collaboration &
Empowerment
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Tx relationship
Program
Agency
Service System
Societal
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Top-Down, Bottom UP
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He needs to learn
consequences.He should
be on medication
He shouldn’t get away with this.
He’s always learning the
hard way.What’s his diagnosis?
We have to set limits and set
an example for everyone.
Jail would teach him a lesson.
What’s my liability?
From this…
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He doesn’t trust anyone.
He feels like no one likes him anyway.
No one ever validated his
feelings before.
How can I provide something different
from what he expects?
He doesn’t connect
with others
We should treat him with respect
so he can see what it looks like.
He bullies people because he’s
actually afraid.
We should help him learn to think
ahead to anticipate
consequences.
To this….
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Tip 57• State trauma policy or position statement
• Trauma screening and assessment – universal
• Clinical practice guidelines and treatment approaches
• Specialized trauma programs with integrated mental health and substance abuse services
• Procedures to avoid retraumatization
• Staff trauma awareness, training, competencies, and job standards
• Linkages with higher education
• Regulations addressing trauma
• Research, needs assessment, quality improvement data regarding trauma
• Financing mechanisms
• Consumer/survivor/recovery person involvement and rights
• Trauma policies and services that respect culture, race, ethnicity, gender, age, sexual orientation, and physical disability
• Systems integration, including life-span perspective
• Trauma-informed disaster and terrorism response
• Trauma function and focus in state mental health department
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Begin Speaking TIC Language:Change begins with Dialogue.
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Trainings! Videos! Infographics! Discuss!
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Someone starts the dialogue!
Training:
AHA! moments
Task Force
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Safety:
Physical and
emotional
Trust:
Consistency
and
appropriate
boundaries
Collaboration:
Participation and
sharing of power
Empower:
Allowing
consumer &
employee
choice
ParallelProcess
Executive
Management
Staff
Consumers
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Creating a trauma-informed work environment:Taking care of our own!
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Review & revise your mission statement
• What does a trauma-informed mission statement look like?
• Does yours explicitly conform with TIC principles?
• Does yours reinforce the implicit values of TIC?
• Include clinical and support staff, management, and consumers in discussions about mission.
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Achieving commitment from ALL Stakeholders
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Organizational Assessments of TIC Readiness
• ARTIC Scale (Baker, Brown, Wilcox, Overstreet, & Arora, 2016) • Can be used to assess employees’
perspectives throughout the process of adopting TIC protocols.
• Scale includes seven domains including attributions of causes for underlying problematic client behavior, preferred ways of responding to client symptoms, and system-wide support for TIC.
• Employees could utilize the ARTIC tool as a self-assessment.
• TICOMETER (Bassuk, Unick, Paquette, & Richard, 2016)• Can measure TIC in organizations at
different points in time.
• Makes it useful for monitoring changes in service delivery, determining training needs, and refining agency policies and procedures.
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Incorporating feedback from Consumers
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Who are your consumers?
What can we learn from them?
How can we ensure their
inclusion in the change
process?
Engagement
CollaborationAsk, don’t tell!
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Systematic Review of Policies/Procedures
What are you looking for?
ThemesWords
Consistency with TIC valuesOR
Things that contradictTIC Values
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How do you make your space SAFE?
• Comfort
• Privacy
• Positioning
• Visuals / Ambiance
Physically Safe
• Consistent & Reliable
• Boundaries
• Respect
Socially Safe
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Safety
Trust
ChoiceCollaboration
EmpowermentTrauma-Informed
Settings:
So how do we create…
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Resistre-traumatization
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Two main TIC goals:
Don’t replicate disempowering dynamics in the
helping relationship
Reframe maladaptive
behavior through the lens of trauma
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Levenson 2016 49
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