JESSICA J. HAWKINS 703 S Bluegrove Rd, Lancaster, TX 75146 (972) 365 – 0612

jeanette.rock@gmail.com

QUALIFICATIONS

Creative and flexible in organizing, planning, presenting, and closing.

Excellent communication skills; comfortable working with a wide range of personalities.

Proficient at multi­tasking; adapt well to change for organizational needs.

Self­motivated/results driven and assumes responsibilities and assignments readily.

EDUCATION The University of Phoenix – Irving August 2006 ­ January 2007 North Lake Community College ­ Irving

August 2005 ­ December 2005

SKILLS Logistics, Purchasing, Supplier relations, Managing Others, Team­Building, Report Preparation, Time Management, Customer Support & Customer Service, Data Entry, Multi­Tasking, Problem Solving, AS400, Windows, MS Office, Excel, Lotus Notes, Tela­point, MS Outlook, Hoovers, I­Sell, UVX, Business Objects Univar USA (IC) Sales Support Coordinator, Dallas, TX ­ August 2015 ­ current

Consolidating and processing demand forecast for 11 Univar branches Act as liaison between sales and material management on inventory needs

Customer reserves / safety stock Repack requirements Item buyouts / stock

Manage and request documentation of supplier cost supports Communication with suppliers to retrieve current material cost and / cost supports for

sales team Bid request Ongoing business / New Business

Sample request processing for customer service dept / sales team Coordination and retrieving documents / cost for new product code set ups for customer

service dept / sales team Communication between operations team and product team for material reactivations Researching and resolving low gross margin customer orders Submitting customer survey request to internal questionnaire department Documentation retrieval from multiple sources ( Vannet/vendors/salesforce) for sales

team / customer service dept

JESSICA J. HAWKINS

Specification sheet SDS sheet Kosher certificate Country of Origin, etc

Direct cost book maintenance for ongoing / new business Manual quote deletions and / updates per sales team request

Brenntag – Diesel Exhaust Fluid ( DEF ) Logistics & Customer Support Supervisor, Dallas, TX March 2013 ­ April 2015

Managed overall direction, coordination, coaching, and performance of customer service team

Responsible for hiring, training, and delegation of tasks to CSRs Identified, analyzed, and resolved day­to­day customer delivery and equipment related

concerns Acted as a focal point between Supplier and Brenntag on any pricing, invoicing, delivery,

or logistic issues across the country. Helped operations justify new employees by analyzing and reporting record growth

volume Ordered all packaging and delivery equipment for each branch Identified and assisted with Bulk Storage expansions across Brenntag Southwest Determined quantity and type of delivery pumps needed to service customers properly. Troubleshoot inventory related issues with railroad and warehouse Coordinate shipments with 3rd party logistics providers to service customer ( CH

Robinson, Fedex Freight, Conway, Estes, Pilot, Trimac etc.) Identify logistical complexities and provide solutions to operations Dispatch DEF deliveries on bulk Tank Truck to customers Enforce Safety and Quality and ensure that all procedures are consistently meeting

requirements of our customers (internal & external) Brenntag – Diesel Exhaust Fluid ( DEF ) Inside Sales/Customer Service Representative, Dallas, TX Dec 2009 ­ March 2013

Processed 30+ customer orders daily for diesel exhaust fluid replenishment. Creating new customer accounts along with updated pricing requirements. Conducting monthly code calls/visits to potential new customers in the Southern region

of Texas, LA and Oklahoma areas. Invoicing all orders for Diesel department, along with credit memos being issued to

numerous customers. Creating and maintaining solid customer relationships Investigate and assist AP & AR in resolving all DEF related invoice issues.

JESSICA J. HAWKINS

Communicate pricing to DEF personnel and regions

Assist sales team by preparing and analyzing sales, volume and forecasting reports Communicate with Brenntag Southwest DEF sales representatives and coordinate

service requirements with their customers Performing general administrative duties, including order entry, as required Coordinate information flow to the account managers Assist sales reps in tracking branch generated leads

Inside Sales Representative, Schneider Transportation Management Dallas, TX Apr 2015 ­ Aug 2015 Life Insurance Agent, Liberty National Life Insurance Co, Irving, TX Mar 2009 ­ Oct 2009 Administrative Assistant, Enlightening Sales, Dallas, TX Jan 2007 ­ Dec 2008

) Merchandise Associate, Aaron Brothers, Inc., Coppell, TX July 2004 ­ Oct 2006

LICENSES, SPECIAL TRAININGS, AND ACHIEVEMENTS

Received the Life and Health Insurance License from Texas Department of Insurance, March 2009

References available upon request: