Jessica Walker Resume
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Jessica Walker 117 Indianola Street Sellersburg, IN 47172 812-704-9709 [email protected] PROFESSIONAL SUMMARY Accomplished and energetic Account Executive with excellent interpersonal skills and an appreciation for providing first- rate customer service to clients, business partners, and team members. Successful in overall operations in a fast- paced multi-market environment for over 15 years, with an in-depth knowledge of sales, operations, B2B, training and customer service. A motivational leader with strong organizational and problem solving skills, committed to a high level of excellence. EXPERIENCE Account Executive 05/2015-06/2016 Sprint Business Inside Sales Organization, Louisville, KY Managed a portfolio of 500+ accounts averaging 200-250% in sales. Developed and implemented creative, cost effective programs which increased client retention rates by 35% compared to prior year. Negotiated prices, terms of sale and service agreements. Oversaw sales forecasting, goal setting and performance reporting for all accounts. Consistently ranked in top 25% of sales representatives out of 450 reps nationwide. Consulted with clients after contract signings to resolve problems and provide ongoing support. BISO Elite Team, Renewal Champion, 733% Contract Renewal to Target Sales Manager & Trainer 12/2014-05/2015 Sprint Preferred Retailer, Wireless Express, Louisville, KY Obtained and evaluated credit information about prospective customers. Assessed employee performance, developed improvement plans and coaching sessions. Engaged employees in business processes with motivational techniques. Resolved escalated customer issues in a timely manner. Vice President, Growth & Development 01/2013-09/2014 01/2003-02/2008 True Colors Tanning Salons, Inc., Jeffersonville, IN Grew brand awareness through advertising, networking & multimedia marketing. Managed business finances, including paying vendors and suppliers for products and services rendered. Developed and implemented a comprehensive salesperson training program to managers & sales associates using product knowledge and Power Point Presentations. Prepared income statements and balance sheets and projected cash flow. Managed a portfolio of over 6,000 client accounts. Created new revenue streams by cultivating successful partnerships while growing 1 location into 10 locations with the Indoor Tanning Association. Tanning Trends Magazine and ETS, LLC., the world’s largest supplier of tanning beds, products & accessories, worth more than $5 million dollars in revenue in 5 years. ISBDC Business First Rising Star Winner, 2005, Business of the Year, 2010, Business Person of the Year, 2012 Featured on cover of national industry publications, Tanning Trend Magazine, 2006 Louisville’s A List Winner, 2008, 2012, 2013 & 2014 Licensed Agent/Coach & Trainer 08/2010-1/2011
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Transcript of Jessica Walker Resume
Jessica Walker117 Indianola StreetSellersburg, IN [email protected]
PROFESSIONAL SUMMARY
Accomplished and energetic Account Executive with excellent interpersonal skills and an appreciation for providing first- rate customer service to clients, business partners, and team members. Successful in overall operations in a fast- paced multi-market environment for over 15 years, with an in-depth knowledge of sales, operations, B2B, training and customer service. A motivational leader with strong organizational and problem solving skills, committed to a high level of excellence.
EXPERIENCE
Account Executive 05/2015-06/2016Sprint Business Inside Sales Organization, Louisville, KY Managed a portfolio of 500+ accounts averaging 200-250% in sales. Developed and implemented creative, cost effective programs which increased client retention rates by
35% compared to prior year. Negotiated prices, terms of sale and service agreements. Oversaw sales forecasting, goal setting and performance reporting for all accounts. Consistently ranked in top 25% of sales representatives out of 450 reps nationwide. Consulted with clients after contract signings to resolve problems and provide ongoing support.
BISO Elite Team, Renewal Champion, 733% Contract Renewal to Target
Sales Manager & Trainer 12/2014-05/2015Sprint Preferred Retailer, Wireless Express, Louisville, KY Obtained and evaluated credit information about prospective customers. Assessed employee performance, developed improvement plans and coaching sessions. Engaged employees in business processes with motivational techniques. Resolved escalated customer issues in a timely manner.
Vice President, Growth & Development01/2013-09/201401/2003-02/2008
True Colors Tanning Salons, Inc., Jeffersonville, IN Grew brand awareness through advertising, networking & multimedia marketing. Managed business finances, including paying vendors and suppliers for products and services rendered. Developed and implemented a comprehensive salesperson training program to managers & sales
associates using product knowledge and Power Point Presentations. Prepared income statements and balance sheets and projected cash flow. Managed a portfolio of over 6,000 client accounts. Created new revenue streams by cultivating successful partnerships while growing 1 location into 10
locations with the Indoor Tanning Association. Tanning Trends Magazine and ETS, LLC., the world’s largest supplier of tanning beds, products & accessories, worth more than $5 million dollars in revenue in 5 years.
ISBDC Business First Rising Star Winner, 2005, Business of the Year, 2010, Business Person of the Year, 2012Featured on cover of national industry publications, Tanning Trend Magazine, 2006Louisville’s A List Winner, 2008, 2012, 2013 & 2014
Licensed Agent/Coach & Trainer08/2010-1/2011
08/2011-12/2012Optum Healthcare, Jeffersonville, IN Completed all United Healthcare Certification courses. Maintained scores in the 100 th percentile of QA calls. Acted as a Subject Matter Expert (SME) by helping agents find solutions to obstacles they may face while
on a live call. Excel in sales of health insurance to Medicare eligible recipients within a call center environment.
Awarded Employee of the month, December 2011
EDUCATION
Jeffersonville High School, Diploma Business Studies 1991-1995
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