J e s s i c a F r e e m a nEmail: j.a.freeman2013@gmail.com

P R O F I L E

Experienced Commercial Insurance Assistant with 10+ years working with Workers Compensation Claims, Life Insurance, Auto/Mortgage Creditor Placed Insurance and Commercial Property and Casualty Insurance.

P R O F E S S I O N A L E X P E R I E N C E

WC Commercial Claims Associate 12/2015 to Present

Liberty Mutual Insurance, TX

WC Commercial Technical Assistant

Responsibilities: Ensures accuracy of WC claim information Collects and calculate financial data needed by technical staff Act as a technical resource for internal and external customers/contacts Reviews claim files and salary data for claims case manager Ensures completion of state filings, paperwork as well as state forms Provides administrative support to technical staff

Analyst /Trainer 2011 to 2013

New York Life Insurance Company, TX

Responsibilities: Trained new employees on loan request, dividend withdrawals and annual policy summaries Issued Life Insurance loan request Issued Dividend Withdrawal request Edit financial information on Annual Summaries Verify receipt of legal documents per state regulations Answer Agent Request

Underwriting Assistant Auto/Mortgage 2009 to 2013

Hub Insurance Company, TX

Responsibilities: Update Mortgage Creditor Placed Insurance policy information Update Auto Policy Creditor Placed Insurance policy information Issued Auto/ Mortgage Creditor Places Insurance policies Auto/Home Insurance Verification Resolved escalated matters with customers as well as Agents Assist Agent with policy verification

Processed Annual Renewals

Team Lead/ Underwriting Assistant 2005 to 2009

Fireman’s Fund Insurance Company - Chicago, IL

Responsibilities: Manage 12 employees Trained 70 employees on all task performed by the Insurance Assistant Developed new training material Quality Assurance Processed New Business Policies Processed Renewal Policies Resolved escalated matters with Underwriters/Agents Pulled Crime / Iso Rates Motor Vehicle Reports Provide support in absence of Manager Provide departmental support on processes and general questions

E D U C A T I O N

Morgan Park High School, Chicago IL 1999-2000

P R O F E S S I O N A L S K I L L S

Ability to communicate effectively, in writing and verbally. Ability to effectively plan and organize work to ensure that work is completed within specified time and quality

parameters. Ability to deliver quality customer service. Software: Microsoft Office applications Administrative office work experience. Basic knowledge of the underwriting process and of casualty coverage and required forms/endorsements. Strong problem solving, reasoning, and decision making skills. Excellent interpersonal and written/oral communication skills. Excellent attention to detail. Ability to prioritize and manage multiple tasks while meeting established deadlines. Ability to demonstrate planning and organizational skills. Proven team player and energetic personality