Jessica Stevens323 VanGordon St. 22-429,

Lakewood, CO 80228 303-875-2612- stevensjessica87@gmail.com

Education

Bachelors of Human Health Maintenance Metro State University of Denver 12/2013GPA 2.9

Relevant Experience

Front Desk Supervisor Marriott Towne Place Suites – Golden, CO April 2014 to Present

Train, direct the work of, resolve issues, coach and counsel the front desk team members to ensure a quality operation.

Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. Assist all departments in servicing the guests during high volume periods. Highly capable with current practices and processes and looks ahead at opportunities to utilize new

products, consumer trends, changes in the marketplace, and technology edge. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems.

Effectively divided, assigned, and delegated work to meet business objectives and goals. Communicates direction and purpose of work resulting in associate ownership, pride, and quality outcomes. Capable of assessing how associates can improve performance and guide their developmental path. Capable of motivating and developing associates to their full potential and create promotable talent for the organization.

Manager August 2011 to PresentJust Splendid Cleaning– Evergreen, CO

● Established and maintained new cleaning business.● In charge of scheduling appointments and employees to meet demand of business.● Do accounting and book keeping associated with business. ● Networking, sales and advertising to solidify new customers.● Hiring, training, development of employees that clients can trust in their homes.

Lead Cook November 2013 to April 2014Bethany Rehabilitation – Lakewood, CO

● Assist cook in preparing meals that are palatable and appetizing in accordance with established portion control procedures.

● Ensure that food and supplies for the next meal are readily available.● Assist in cleaning and sanitizing work areas, equipment and floors, dishes and utensils.● Attend and participate in facility mandatory in-service training programs as scheduled.● Participate and assist in departmental studies and projects as assigned or that may become necessary.● Maintain confidentiality of all pertinent resident care information including protected health information. ● Demonstrate a passion for caring as evidenced by interaction with co-workers, residents, families, and visitors.

Assistant Manager November 2009 to July 2011Bogey’s Mini Gold and BBQ – Pagosa Springs, CO

Ensure company policy and Brand Equity Standards are followed. Optimize profits by controlling food, beverage and labor costs. Hiring, training and developing new hourly team members. Increasing sales by ensuring guest satisfaction and prompt problem resolution. Maintain an overall management style in accordance with our established best practices. Provide leadership and direction to all team members to ensure efficient operation.

Housekeeper November 2009 to August 2010Marly’s Angles – Durango, CO

● Attention to detail. ● Work efficiently in a team environment

Awards/ Skills

Most Valuable Employee October 2014- December 2014 Attention to detail, problem solving, eager learner, vigilant, easy to train, exceptional people skills,

organized, good verbal and written communication skills.