JEROME POWERS1924 Chuckatuck Avenue US: 804-631-3350 | Qatar: (974) 6658 0587Petersburg, VA 23805 jdpsys@gmail.com [Best Contact]

EDUCATION Associate of Applied Science in Computer Engineering Electronics Technology ECPI Technical College, Midlothian, VA

RELEVANT PROFESSIONAL CERTIFICATIONS AND QUALIFICATIONS CompTIA Security+ CE CompTIA

MCITP: Enterprise Desktop Support Technician on Windows 7 Microsoft

Secret Security Clearance Department of Defense

MCSA: Windows Server 2008 Microsoft

CCNA Cisco

OCA: Solaris 10 Oracle

Citrix Certified Expert - Virtualization Citrix

Citrix Certified Professional - Networking Citrix

ITILv3 EXIN

SELECTED TECHNICAL SKILLS Advanced with Windows Operating Systems, i.e. XP-10 Advanced with Windows Server 2008 R2 Advanced with Active Directory Advanced with PowerShell Advanced with Citrix XenApp 6.0-7.8 Advanced with Citrix Provisioning Services 7 Advanced with VMware vSphere 5.5 Advanced with Unix Advanced with Linux Advanced with Red Hat Enterprise Linux Server with SELinux Highly Proficient with SQL Server 2008 Proficient with Oracle SQL*Plus

RELEVANT PROFESSIONAL EXPERIENCE Citrix Administrator June 2016 – Present SAIC, McLean, VA – Combined Air & Space Operations Center, Networks – Trusted Thin Client, Al Udeid Air Force Base, Doha, Qatar

Administer four Citrix XenApp 6.5 farms via Citrix AppCenter daily Perform rolling reboots on Citrix XenApp farms via adding servers to drain as needed Eliminate disconnected and ghost ICA sessions via PowerShell script and/or Citrix

AppCenter daily Publish Server Desktop applications via AppCenter as needed Troubleshoot issues with Citrix XenApp farms as needed Create and apply virtual server images via Citrix Provisioning Services(PVS) Maintain, update, and add images to the PVS vDisk pool as needed Rebalance PVS servers for each Citrix XenApp farm as needed Add virtual servers to Citrix XenApp farms via VMWare vSphere, Active Directory, Citrix

PVS, and Citrix AppCenter as needed Administer and maintain virtual servers via VMWare vSphere daily Perform maintenance tasks on Citrix XenApp farm Zone Data Collectors as needed Perform maintenance tasks on Citrix XenApp sites via Web Interface as needed Troubleshoot issues with Citrix XenApp sites via Web Interface as needed Troubleshoot Citrix XenApp Datastore SQL Database issues via SQL Server

Management Studio Maintain and update Citrix XenApp farm licenses Perform updates on back-end Citrix XenApp servers via Windows Server Update

Services monthly or as needed Monitor metrics for Citrix XenApp farms via Citrix EdgeSight daily Administer, maintain, and update four NetScaler MPX-9700 appliances Administer, maintain, and update 9 Dell PowerEdge R710 Distribution Console(DC)

servers via Red Hat Enterprise Linux Server with SELinux daily Troubleshoot issues with DCs via Red Hat Enterprise Linux Server with SELinux as

needed Add and license HP 610 and HP 620 Trusted Thin Clients(TTC) to DCs as needed Create and execute PowerShell scripts for common tasks as needed

Citrix Administrator May 2015 – June 2016 ITility, LLC., Herndon, VA – Combined Air & Space Operations Center, Networks – Trusted Thin Client, Al Udeid Air Force Base, Doha, Qatar

Administer four Citrix XenApp 6.5 farms via Citrix AppCenter daily Perform rolling reboots on Citrix XenApp farms via adding servers to drain as needed Eliminate disconnected and ghost ICA sessions via PowerShell script and/or Citrix

AppCenter daily Publish Server Desktop applications via AppCenter as needed Troubleshoot issues with Citrix XenApp farms as needed Create and apply virtual server images via Citrix Provisioning Services(PVS) Maintain, update, and add images to the PVS vDisk pool as needed Rebalance PVS servers for each Citrix XenApp farm as needed Add virtual servers to Citrix XenApp farms via VMWare vSphere, Active Directory, Citrix

PVS, and Citrix AppCenter as needed Administer and maintain virtual servers via VMWare vSphere daily Perform maintenance tasks on Citrix XenApp farm Zone Data Collectors as needed Perform maintenance tasks on Citrix XenApp sites via Web Interface as needed

Troubleshoot issues with Citrix XenApp sites via Web Interface as needed Troubleshoot Citrix XenApp Datastore SQL Database issues via SQL Server

Management Studio Maintain and update Citrix XenApp farm licenses Perform updates on back-end Citrix XenApp servers via Windows Server Update

Services monthly or as needed Monitor metrics for Citrix XenApp farms via Citrix EdgeSight daily Administer, maintain, and update four NetScaler MPX-9700 appliances Administer, maintain, and update 9 Dell PowerEdge R710 Distribution Console(DC)

servers via Red Hat Enterprise Linux Server with SELinux daily Troubleshoot issues with DCs via Red Hat Enterprise Linux Server with SELinux as

needed Add and license HP 610 and HP 620 Trusted Thin Clients(TTC) to DCs as needed Create and execute PowerShell scripts for common tasks as needed

Unix Administrator I September 2014 – May 2015 Agile-Defense, Inc., Reston, VA – Combined Air & Space Operations Center, C2 Mission Systems, Al Udeid Air Force Base, Doha, Qatar

Performed server maintenance tasks on eight SunFire V440 servers running Theater Battle Management Core Systems (TBMCS) on Solaris 10 daily

Diagnosed and troubleshoot issues with Solaris 10 as needed Performed backup procedures for Windows and Unix servers via Windows scripts daily Performed maintenance on five virtual TBMCS application servers via Oracle WebLogic

Server daily Diagnosed and troubleshoot issues with WebLogic Server clusters as needed Managed seven production Windows servers via VMWare vSphere daily Maintained ten Windows clients via VMWare vSphere daily Managed seven developmental Windows servers via VMWare vSphere daily Managed VM datastores via VMWare vSphere as needed Diagnosed and troubleshoot issues with Windows Server 2003 as needed Performed maintenance tasks on Exchange Server 2003 daily Diagnosed and troubleshoot issues with Exchange Server 2003 as needed Imported and export Oracle databases daily Diagnosed and troubleshoot issues with Oracle SQL*Plus as needed Performed maintenance tasks on Oracle SQL*Plus database biweekly Facilitated account creation for TBMCS via Active directory semi-daily Unlocked TBMCS user accounts via Active Directory semi-daily Reset TBMCS account passwords via Active Directory as needed Facilitated account creation for Master Air Attack Planning Toolkit (MAAPTK) via

MAAPTK Security Manager semi-daily Server Administrator – Windows/Unix (Contract W900KK-07-D-0001) June 2014 – September 2014 Raytheon, Waltham, MA – Army Logistics University, Fort Lee, VA

Created and managed tickets in Numara Track-IT! 9 daily Performed maintenance tasks on Solaris 10 servers via shell scripts daily Maintained backups of Solaris 10 servers Performed maintenance tasks on HP-UX servers daily Maintained backups of HP-UX servers Performed maintenance tasks on 7 CPOF (Windows Server 2008 R2) servers weekly Maintained backups of CPOF servers Managed all live CPOF servers in VMware vSphere Administered Solaris 10 server updates as needed Executed CPOF server updates as needed

Automated server administration tasks via shell scripts as needed Server Administrator – Windows/Unix (Contract W900KK-07-D-0001) August 2013 – May 2014 Advanced Facility Management Services, Inc., Greencastle, PA – Quartermaster School, Fort Lee, VA

Created and managed tickets in Numara Track-IT! 9 daily Remotely accessed computer systems via Windows Remote Desktop Connection and

DameWare for repair and maintenance tasks daily Created and managed trouble tickets in Remedy daily Performed maintenance tasks on 11 Solaris 10 servers via shell scripts daily Maintained backups of Solaris 10 servers Performed maintenance tasks on 7 ICODES (Windows Server 2008 R2) servers weekly Managed ICODES servers Virtual Machines Administered Solaris 10 server updates as needed Unlocked user accounts in Active Directory daily Automated server administration tasks via shell scripts as needed

PC Technician III (SASMO) – STAMIS/NIPRNET (Contract W900KK-07-D-0001) December 2011 – July 2013 Logistics Solutions Group, Prince George, VA - Army Logistics University, Fort Lee, VA

Created and managed tickets in Numara Track-IT! 9 daily Remotely accessed computer systems via Windows Remote Desktop Connection and

DameWare for repair and maintenance tasks daily Created and managed trouble tickets in Remedy daily Reset passwords for Windows 7 and Solaris 10 users daily Unlocked user accounts in Active Directory daily Added computer systems to, and removed computer systems from Active Directory

daily Performed computer hardware diagnostics as needed Created images of Windows 7 systems using Acronis and Norton Ghost weekly Verified network connectivity as needed Installed security patches remotely for Windows 7 weekly Maintained records for over 50 dispersed computer systems on the Fort Lee installation Created, updated, and maintained documentation referencing troubleshooting and

maintenance procedures for Windows 7 and STAMIS systems daily Troubleshot and created solutions for the following STAMIS/LIS systems: SAMS-E,

PBUSE, SARSS-1, SARSS-2AC, SAAS-MOD, VBS2, and TC-AIMS-II daily Built Cat6 cables for networking as needed

Technology Technician May 2006 – September 2013 Virginia Tech – Operation Military Kids (OMK) Program, Petersburg, VA

Maintained hardware and software for 15 laptops monthly Managed SoHo network for 15 laptops at OMK events as needed Verified hardware and software compatibility and safety quarterly

General Manager May 2002 – May 2014 Anime Systems Computer Repair, Petersburg, VA

Diagnosed computer hardware and software issues daily Installed computer hardware components and software Instituted, troubleshot, and repaired SoHo networking solutions