Jeopardy (Automotive)

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Hosted By: Mohamed Eltalkhawi

description

Interactive Automotive Jeopardy game, deliver information in a fun and challenging atomsphere. Great for saturday meeting......satisfaction guarranteed.

Transcript of Jeopardy (Automotive)

Page 1: Jeopardy  (Automotive)

Hosted By: Mohamed Eltalkhawi

Page 2: Jeopardy  (Automotive)

CategoriesCategories

IQS

BMW

IQS

J.D. Power

IQS

Roadmap

IQS-GENERAL

INFORMATION

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IQS-BMWIQS-BMW100100

WHAT IQS stands for?WHAT IQS stands for?

Initial Quality StudyInitial Quality Study

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IQS-BMWIQS-BMW200200

Based on the 2007 IQS Based on the 2007 IQS results, how many results, how many problems per 100 problems per 100

vehicles were reported vehicles were reported for BMW?for BMW?133

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IQS-BMWIQS-BMW300300

In 2007 what was the ranking of BMW out of 35 industry brands in

the study?

21

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IQS-BMWIQS-BMW400400

Name 2 of the new Name 2 of the new technologies used by technologies used by

BMW in the MY 2009 to BMW in the MY 2009 to improve quality of improve quality of

design and production?design and production?

1. 2nd Generation iDrive

2. New BMW Advanced Diesel Engine

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IQS-J.D. PowerIQS-J.D. Power100100

The IQS survey will be The IQS survey will be mailed to new vehicle mailed to new vehicle

buyers with sales buyers with sales registration in which registration in which

months?months?

November, December 2008 and January 2009

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IQS-J.D. PowerIQS-J.D. Power200200

J.D. power study measures the J.D. power study measures the first 90 days of ownership and first 90 days of ownership and

captures problems captures problems experienced by owners in two experienced by owners in two

distinct categories.distinct categories.

What are these two categories?What are these two categories?

Quality of Design

Quality of Production

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IQS-J.D. PowerIQS-J.D. Power300300

What is the general What is the general response rate on the response rate on the

IQS? IQS?

20%

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IQS-J.D. PowerIQS-J.D. Power400400

Name How the IQS Name How the IQS responses are responses are

analyzed?analyzed?Problem Per 100 vehicles

sold.

A.K.A “PP100”

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IQS-RoadmapIQS-Roadmap100100

The Roadmap provide us The Roadmap provide us with the route to with the route to premium delivery premium delivery experience, can you name experience, can you name 33 steps of that Roadmap? steps of that Roadmap?

1.Customized Sale. 2. Delivery preparation.

3. Delivery Event 4. Delivery Follow-up.

5. Foster relationship.

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IQS-RoadmapIQS-Roadmap200200

Name Name 22 of the materials of the materials you review with the you review with the customer during the customer during the

delivery event?delivery event?1.Driver’s delivery guide

2.QC1

3.Driver’s reference guide

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IQS-RoadmapIQS-Roadmap300300

According to the Roadmap, According to the Roadmap, what is the recommended what is the recommended

training course for the training course for the delivery follow-up?delivery follow-up?

The BMW Delivery experience sales: Post delivery Follow-up

(OL175)

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IQS-RoadmapIQS-Roadmap400400

TRUE OR FLASETRUE OR FLASE

Does the Customer has Does the Customer has to sign the driver’s to sign the driver’s

delivery guide?delivery guide?

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IQS-GENERAL INFORMATIONIQS-GENERAL INFORMATION100100

Where is the reference Where is the reference guide used during the guide used during the

delivery event is located?delivery event is located?

The Owner’s Portfolio

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IQS-GENERAL INFORMATIONIQS-GENERAL INFORMATION200200

What is the name of the What is the name of the CEI platform?CEI platform?

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IQS-GENERAL INFORMATIONIQS-GENERAL INFORMATION300300

How many vehicles a How many vehicles a salesperson need to salesperson need to deliver per month to deliver per month to

achieve the new achieve the new Platinum Platinum profile in achievement profile in achievement

statusstatus??

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IQS-GENERAL INFORMATIONIQS-GENERAL INFORMATION400400

What does What does J.D. PowerJ.D. Power stands for?stands for?

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Extra EmphasisExtra Emphasis

New Deal = 100 pointsNew Deal = 100 points Out of stock = +100 pointsOut of stock = +100 points Spot delivery = +100 pointsSpot delivery = +100 points