Jennifer SimcoxSr. Consultant

5-15-082

About BIZPHYX– Established in 2001 to serve the

telecommunications industry exclusively

– Our clients include OEMs, VARs EF&I and others

– BIZPHYX offers end to end solutions for companies registered or registering to ISO/TL 9000

– BIZPHYX is a WBENC certified woman-owned business

– BIZPHYX is a QuEST Forum Selected Training Provider

– BIZPHYX participates in Americas region, IGQ, Oversight, and GlobalComm workgroups and supporting subteams

– BIZPHYX is TL 9000 registered in 2 categories

New Member Orientation

Copyright QuEST Forum 2008

www.questforum.org

QuEST Forum

Vision, Mission and Objectives

We will improve end customer satisfaction

Vision and Mission

• Vision:  The QuEST Forum is the key global force in the telecommunications industry to improve quality of products and services to customers.

• Mission:  Evolve the telecommunications industry-leading quality management system with standardized performance measurements and share best practices through industry collaboration.

Strategic DirectionObjective A

Provide a collaborative global forum of industry leaders

Objective B

Identify and share best practices to improve operational excellence

Objective C

Harmonize global industry quality system requirements and measurements

Objective D

Capture and benchmark key industry performance data to drive improvement of end-customer experience

Objective E

Develop new products and services

QuEST Forum

A Brief History

• Quality Excellence for Suppliers of Telecommunications (QuEST) Forum was incorporated in 1998.

• Comprises: Service providers

Network Operators Wireless, Wireline, Cable

Suppliers Hardware Software Services

Liaisons Accreditation Bodies Registrars Training Providers

Affiliates Subsidiaries of Full Members

Strategic Alliances ISO TC 176 EFQM IAF TMF COMC.CACE

QuEST Forum

This was the first time that telecommunications suppliers and

service providers have worked together to develop quality system

requirements and share best practices.

Founding Members 1998

Service Providers • Bell Atlantic• BellSouth• Bell Canada• SBC• U S WEST• Ameritech

Suppliers • 3M Telecom Systems Division

• ADC Telecommunications, Inc.

• ADTRAN

• Alcatel Network Systems, Inc.

• Bellcore - Software Systems

• Broadband Technology

• Charles Industries

• DSC Communications

• Fujitsu Network Communications

• Hekimian Laboratories, Inc.

• Keptel

• Lucent Technologies

• Motorola, Inc.

• Newbridge Networks Corp.

• Nortel

• Pairgain Technologies, Inc.

• Pirelli Cable Corporation

• Pulsecom

• Siecor Corporation

• Siemens Telecom Networks

• Telecom Solutions

• Tellabs Operations, Inc.

• Teltrend

• Westell, Inc.

Quality Excellence for Suppliers of Telecommunications (QuEST) Forum was incorporated in 1998.

1999• Work Groups met monthly to develop the TL 9000 Handbooks• TL 9000 Requirements and Measurements release 2.0• Measurements and Forum Administrators chosen• Partnered with Registrars and Accreditation Parties to deploy 3rd party process to

certify companies against TL 9000• First data submitted to UTD• First EMEA Regional Conference, Brussels, Belgium2000 • First TL 9000 Registrations after 12 month pilot program• First TL 9000 industry trend data published• Release 3.0 of the requirements handbook issued to align with ISO 9001:2000• First Best Practice Conference in Dallas• First Asia Pacific Conference, Yokohama, Japan• EMEA Regional Conference, London, England2001• Best Practice Conference is held in Dallas• EMEA Regional Conference, Berlin, Germany

QuEST Forum Achievements

2002• Release 3.5 of the Measurements handbook release to incorporate RQMS

Measurements2003 • Launch of Global Effort to deploy TL 9000 • First Global Conference in Korea• Regional Hub launched in EMEA • Major automation project launched to upgrade the MRS• Asia Pacific Delegation to Mainland China2004 • Established the position of QF Chief Operating Officer (COO)• 5th Annual Best Practice Conference• TL 9000 Data Submission possible via the web• EMEA Regional Conference, Amsterdam, Holland• Asia Pacific Regional Conference, Seoul, Korea2005 • Spear One selected as QuEST Forum Administrator• 6th Annual BP conference in San Jose, a huge success and telecast over the Web• EMEA Regional Conference, Paris, France• Asia Pacific Executive Summit, Beijing, China

QuEST Forum Achievements (Cont.)

QuEST Forum Achievements (Cont.)

2006 • Release 4.0 of TL 9000 Requirements Handbooks• 7th Annual Best Practices Conference in RTP, North Carolina• Deployed Jump Start Program• Release 4.0 of TL 9000 Measurements Handbook• EMEA Regional Conference, Warsaw, Poland• Asia Pacific Regional Conference, Beijing, China2007 • Updated Product Category Tables 4.1 • 8th Annual Best Practices Conference Dallas, Texas with best ever satisfaction

ratings• EMEA Regional Conference, Rome, Italy• Asia Pacific Regional Conference, Mumbai India2008• 10th Anniversary of the QuEST Forum• EMEA Regional Conference, Prague, Czech Republic

QuEST Forum

Organization and Structure

Executive Board Working Committees

Work Groups Regional Groups

Membership

QuEST Forum Structure

• The QuEST Forum Global Structure includes: Board of Directors

Chair alternates between Service Provider and Supplier Board provides leadership and guidance Member companies have final voting authority 2 Board Member positions for small service provider and

supplier Chief Operating Officer Regional Groups in EMEA, Asia Pacific, The Americas Leadership Council

Leaders of the work and regional groups Work Groups for:

QF Oversight (OSWG) Integrated Global Quality (IGQ) Telecom Business Excellence (TBE) Global Initiatives (GlobalComm)

15

QuEST Forum Structure

Managing a volunteer organization is unique Forum Administrator and UTD are under contract

with a Specific Statement of Work The Chief Operating Officer, Executive Director,

Director of Product Development are full time QuEST Forum employees

The rest of the support “staff” are volunteers

QuEST Forum

Each work/regional group has a role in achieving the QuEST Forum Strategic Objectives

QuEST Forum Full Members

Executive Board

Chief Operating Officer & Staff

Executive Director, Forum Administration, UTD and Project Director

Leadership Council

Oversight WorkGroup

GlobalComm WorkGroup

TelecommunicationsBusiness Excellence

Integrated GlobalQuality Requirements

& MeasurementsRegional Group/Hubs

Components of the QuEST Forum Leadership

QuEST Forum Members Executive Board Chief Operating Officer TL 9000 Administrator, University of Texas at Dallas (UTD) Forum Administrator

QuEST Forum

Roles and Responsibilities

QuEST Forum Member Responsibilities• Membership Categories of Interest

– Full Members• Service Providers• Suppliers

– Affiliate Members– Liaison Members

• All members participate in QuEST Forum Work Groups, Regional Groups or sub teams by contributing and discussing ideas

• All members provide timely payment of membership dues• Full members actively vote on issues placed before the membership• Full members provide elected leadership including Executive Board

and Leadership Council– Appointed positions (e.g. secretary) can be any member

category

Executive Board Roles & ResponsibilitiesLeadership

Provide strategic direction (vision, mission, objectives, goals, values) Leadership capabilities of board members (knowledge, expertise, talent)

Operational Responsibility Assign leadership (COO, project director, administrative executive) Ensure achievement of strategic and operational goals (including member satisfaction) Ensure operation within budget

Financial & Resource Development Diversify and grow sources of revenue Provide resources (participants, staff, subject matter experts, financial)

Governance Determine structural matters such as the length of terms, the number and allocation of seats,

and the process for nomination and selection, creates policy Ensure that the “right” people fill board seats and monitor performance

External Relations Establish clear association image and wider public understanding and support Develop stronger relationships with key stakeholder organizations

Commitment and Participation Attend at a minimum number of meetings is mandatory Travel to support QuEST Forum activities may be necessary Drive deployment of TL 9000, “Walk the talk”

Executive Sponsorship Serve as an Executive Sponsor or act as a coach to one of the work or regional groups Lead key projects

Executive Board Chair, Vice Chair, Treasurer & Chief Operating Officer

Executive Board Chair • The Chair presides at all Forum and Executive Board meetings, and performs such

other duties and exercise such other powers as may be prescribed from time to time by the Forum.

Executive Board Vice Chair• The Vice-Chair, in the absence or disability of the Chair, performs the duties and

exercises the powers of the Chair and perform such other duties and exercises such other powers as the Forum may from time to time prescribe. Vice Chair automatically assumes the role of Board Chair at the end of the Chair’s tenure.

Executive Board Treasurer • The Treasurer routinely reviews the expenses and revenues incurred to insure that

the Forum operating budget is being followed. The treasurer works with the COO to propose potential adjustments to ensure the best use of the Forum’s financial resources. In addition, the Treasurer initiates an annual audit to ensure integrity in all accounting functions and makes recommendations as needed to the Executive Board.

Chief Operating Officer – Don Pickens (QuEST Forum)• The COO manages overall QuEST Forum operations including executing the Board

Strategic Initiatives and delivering Balanced Scorecard Objectives. In addition, the COO is responsible for managing the Annual QuEST Forum Strategic Planning meeting.

Chief Operating Officer (COO)Don Pickens (QuEST Forum)

• The COO’s key roles in supporting the mission of the QuEST Forum. Responsible for meeting the QuEST Forum Balanced Scorecard

initiatives including meeting revenue, and expense goals.

Oversees the annual Strategic Planning Meeting and ensures that the Executive Board Planning goals are met.

Directs both long term and short term operational objectives.

Ensures controls are in place to provide professional services to QuEST Forum.

Ensures that major projects goals are implemented in a timely fashion.

Ensures that QuEST Forum Mission and Vision are met in a professional manner.

Directs all the human resources involved with QuEST Forum to continually Improve the effectiveness of these resources recognizing that QuEST Forum is a Global operation.

QuEST Forum

Strategic Partners

Forum Administrator (Staff)

Project Management• Includes overseeing, administering, and executing the QuEST

Forum’s Bylaws, policies and procedures.• Executive Board administrative support regarding the strategic

planning process, the annual planning process, the nomination process, and other duties as required by the board.

General Business • Providing resources for accounting, meeting planning, public

relations, and interface with legal council.• Training and education that includes managing and administering

the QuEST Forum's training program. Membership Administration• Marketing and communications management, and membership

recruitment and retention administration.• Overall membership administration that includes general

administrative support, workgroup meeting planning and coordination, and website management.

TL 9000 Administrator (UTD)

TL 9000 Infrastructure Support

• Provides secure and anonymous TL 9000 data submission capabilities via the Internet

• Provides the secure facilities for collecting and storing TL 9000 measurements data• Measurements Repository System (MRS)• Produces the TL 9000 Industry Performance Data Reports• Provides the Registration Management System• Provides the Member’s Only web site• Continually automating and improving back office functions and IT support• Provides customer service for web site questions

TL 9000 Subject Matter Expert

Registration Measurements Performance data and algorithms Performance indexes, etc.

Strategic Liaisons

• International Standards Organization (ISO)– TC176– SC7– SC2

• Tele Management Forum (TMF)• Telecom Industry Association (TIA)• COMC.CACE• AFNOR• European Foundation for Quality Management (EFQM)• International Accreditation Forum (IAF)

Leadership Council

*As of 4-30--08

Chief Operating OfficerDon Pickens

Project DirectorVinny Arrigali

IntegratedGlobalQuality

EMEARegion

John WronkaChair

Betty SchlackmanVice Chair

Rossanne DaySecretary

GlobalCommWork Group

Asia PacificRegion

OversightWork Group

AmericasRegion

TelecomBusiness

Excellence

Irv BriksChair

Ed BryanVice Chair

Joan LynnSecretary

Tom YoheCo-Chair

Rod BothwellCo-Chair

Sheronda JeffriesSecretary

Ashok DandekarChair

Bryan GluttingVice Chair

Bob ClancySecretary

Garry ClampChair

Darren BryantVice Chair

Ashok DandekarChair

Brendan PelanChair

John RussellVice Chair

Art MorricalSecretary

Jack PomeoVice Chair

Greater China Hub

Zhang Wei HuaEdward FanCo-Chairs

William WongSecretary

India Hub

Satyendra KumarJehangir ArdeshirCo-Chairs

Akhila Rmachandran JhaKiran LeleSecretaries

Japan Hub

Shunichi FujiiChair

Korea Hub

Junil SongSecretary

Shunji TochiharaVice Chair

Hisahiro YoshizakiSecretary

Work Group Leadership

Regional Leadership

Asia Pacific

EMEA

IGQ TBE GlobalComm

Americas

Oversight

Leadership Council

28

Balanced Scorecard Sample

QuEST Forum

Strategy Implementation

2008 Strategic DirectionObjective A

Provide a collaborative global forum of industry leaders

Objective B

Identify and share best practices to improve operational excellence

Objective D Capture and benchmark key industry performance data to drive improvement of end-customer experience

Objective C Harmonize global industry quality system requirements & measurements

Objective E Develop new products and services

31

Work Groups are Aligned with Strategic Direction

Provide a collaborative Provide a collaborative global forum of industry leadersglobal forum of industry leaders

GlobalComm Work GroupGlobalComm Work Group& Regional Hubs& Regional Hubs

Identify and share best practices to Identify and share best practices to improve operational excellenceimprove operational excellence

Harmonize global industry quality Harmonize global industry quality system requirements & system requirements & measurementsmeasurements

Capture and benchmark key Capture and benchmark key industry performance data to drive industry performance data to drive improvement of end-customer improvement of end-customer experienceexperience

IGQ, Oversight, & IGQ, Oversight, & GlobalComm Work Groups & GlobalComm Work Groups &

Regional HubsRegional Hubs

A

B

C

D

Develop New Products and ServicesDevelop New Products and ServicesE

Integrated Global Quality Integrated Global Quality (IGQ) & Regional Hubs(IGQ) & Regional Hubs

Telecom Business ExcellenceTelecom Business Excellence& Regional Hubs& Regional Hubs

Integrated Global Quality Integrated Global Quality (IGQ) & Regional Hubs(IGQ) & Regional Hubs

The charter of the Global Communications Work Group is to provide a collaborative global forum of telecommunications industry leaders by facilitating the launch of regional operations and driving marketing and communications activities.

QuEST Forum Work Groups

GlobalComm Work Group

33

Virtual HQ

A Virtual Organization – Regional GroupStructure

Executive Board, COO,

Oversight & Admin

Americas

EMEA

AsiaPacific

34

Asia Pacific Regional Group Structure

AsiaPacific

Hub

Greater

China

Korea

India

ASEAN

Japan

The charter of the TBE Work Group is to identify and share best practices to improve operational excellence.

Its major thrusts are to continually advance new approaches for global and regional conferences, and facilitate selection and sharing of best practices across the telecom community.

QuEST Forum Work Groups

Telecom Business Excellence

Telecom Business Excellence (TBE) Sub Teams2009 Global Event

StrategyAs part of a Leadership Council charted sub team, design and implement the event strategy for 2009

Abstract Core Manages & Designs the Abstract processes each year

Abstract SelectionCross QuEST Forum team that performs the selection of papers for each conference

Coach/ModeratorCross QuEST Forum team that works with the presenters & moderators on presentation format, content, and timing

Conference Themes Develops themes for each year's Best Practices Conference (BPC)

Documentation/ProcessDesign, manage TBE documentation, including web storage & the forum administrator interaction

Keynotes Keynote search, selection, coaching

Photo Plan & conduct any photo opportunities, if applicable

Pre-Workshop Plan, search, selection for pre conference workshops for each conference

Scorecard Design, manage the yearly TBE Scorecard

Survey Design, conduct, analyze survey for each conference

Web Site Manages and maintains web site changes

Annual Best Practice Conferences

• http://www.questforum.org/events/events.htm

• Request for Abstracts

Abstracts Submitted On-Line

Search for Papers

QuEST Forum Work Groups

Integrated Global Quality (IGQ)

The charter of the IGQ Work Group is to harmonize global industry quality system requirements and measurements.

It ensures that the TL 9000 Handbooks and QuEST Forum are evolving steadily and keeping pace with changes in the industry for products, solutions, technology, services and supply chain.

Integrated Global Quality (IGQ) Sub Teams

BenchmarkingCaptures and benchmarks key industry performance measures

Counting Rules Clarifies qualifiers in measurements counting rules

Example Modifies and enhances TL 9000 measurements examples

Feedback Collects and applies feedback on TL 9000 handbooks

In-process MeasurementProposes in-process measures as guidance in TL 9000 handbooks

Jump Start Program Develops and maintains Jump Start program

Managed Services Focuses on service and managed services measurements

NESAC Aligns TL 9000 with NESAC measurements

Performance Data Reporting (PDR) Evaluates performance data and improve data consistency

Product Category Maintains, updates and revises product categories

Quality Standards Comparison Maps TL 9000 with other models and standards

Service Performance and Measurements Defines and develops metrics

Software Fix Customer PainDevelops a metric to evaluate operations costs of software fixes

SOTS Grow and promote Standard Outage Template System

Process Flow

Integrated Global Quality Requirementsand Measurements Work Group

IGQ Sub-Teams

IGQ Work Group

Scrub Team

Accept, Mod. Defer or Reject

Accept or Reject Final Document

Accept, Mod. Or Reject

Review Draft Document

Comm. and

Publish

Input Pursue

Develop Proposal

No

No

No

Yes

Yes

Yes

Member Companies

Member Companies

&

TL 9000 Registered

Organizations

Assign to Sub-team

No

Yes

The charter of the Oversight Work Group is to work with the COO to oversee QuEST Forum operations, including governance.

The major objective is to ensure that business activities as recommended by the Executive Board and the COO are implemented by the various Working Committees, including the Board strategic plan deliverables.

The work group is also responsible for the overall TL 9000 program, including RMS, MRS, recognition, training, translations, registrars and accreditation bodies.

QuEST Forum Work Groups

Oversight Work Group

Oversight Sub TeamsAB/CRB Oversees 3rd party system operation for TL 9000

Audit Days Table Updates and maintains audit days table

Budget/Finance Develops financial policies and procedures

By-Laws Manages updates to the QuEST Forum by-laws

Document Control Manages QuEST Forum document control process

Individual Expert Certification Develops process for individual expert certification

Information Alert Reviews and publishes information alerts

ISO SC7 Co-ordinates activities with ISO SC7

ISO/TC176 Direction Liaison with ISO TC176 and IAF

Mentor Program Develops and manages Jump Start mentor program

New Member Process Develops new member orientation presentation and process

Recognition Develops and maintains global recognition process

Surveys Evaluates and proposes actions to member value surveys/TL user surveys

TMF Liaison Co-ordinates activities with TMF

Tools & Communications Determines and improves QuEST Forum tools

Training Develops and manages training material and processes

Translations Defines and maintains translation requirements

Web Site Manages and maintains web site changes

QuEST Forum Regional Groups

AmericasThe region’s charter seeks to:– Advance QuEST Forum’s strategic objectives and

products in Canada, Mexico, USA and Latin America

– Build momentum in Canada, Mexico and Latin America through focused member recruitment

– Continually advocate work group benefits to members

– Champion membership growth and wider TL 9000 adoption into the supply chain

– Drive participation through Special Interest Group (SIG) events

Americas Sub TeamsCommunications Develops communications plan to provide timely and value added communications

to region.

Events Establish coordinated event planning working with forum administrator and coordinate with Globalcomm work group. Examples include tradeshows, other QF events and road shows.

Globalcomm Provide membership on Globalcomm to proactively address mutual needs.

Membership Develop overall membership, recruitment and retention plan

Regional Conference Responsible for the planning, implementation and follow-up for the Americas conference planning.

Best Practices Utilize TBE process for future Best Practices initiatives

Special Interest Group Supports TL 9000 SIG meetings

Technical IGQ Obtain real time influence to TL 9000 and BP’s for those not attending the Americas meeting

Training Provide timely information for training providers in the region

Web Site Improve our Americas website and content

Executive Sponsors Distill and shape the Americas message and sell value

North America Contacts Responsible for North American mentorship, jump start, and other initiatives

Latin America Contacts Responsible for Latin American mentorship, jump start, and other initiatives

Mexico Contacts Responsible for Mexico mentorship, jump start, and other initiatives

QuEST Forum Regional Groups

Asia Pacific (APAC)The Asia Pacific hub continues to:

– Support the rapid growth and operational hubs in Greater China, India and Japan

– Participate in Korea and other ASEAN countries

– Champion membership growth and wider TL 9000 adoption into the supply chain

– Continually advocate work group benefits to members

QuEST Forum Regional Group

Europe, Middle-East & Africa(EMEA)

The region’s charter is to:– Facilitate activity and engagement in the EMEA

community

– Champion membership growth and wider TL 9000 adoption into the supply chain

– Provide a regional platform that delivers distinctive value by connecting the TL 9000 implementation and QuEST Forum value proposition to their business environments

Europe Middle-East Africa (EMEA) Sub TeamsCost of Poor Quality

Develop a consistent approach to evaluating supply chain and operation costs of poor quality

First Time Right Knowledge and experience sharing among the 3 networks identifying root causes, i.e. impact of motivation, incentives, training/scripts, poor IT, etc. to identify and evaluate best practices and benchmarking cases

Balance Score Card/Cascading Of KPIs

Sharing standard list of KPIs used within the 3 networks, evaluating potential areas for collaborative improvement efforts.

Connecting Customer Perception Measures & Process KPIs

collaboration on methods and tools, underlying processes and mapping VoC / CTQs to identify and evaluate best practices and benchmarking cases

Member Recruitment/Engagement -MENA

Identification of potential members/liaisons to secure growth and coordinating member interactions to maximize engagement across the Middle East and North Africa

Member Recruitment/Engagement -SSA

Identification of potential members/ liaisons to secure growth and coordinating  member interactions to maximize engagement across Sub Sahara Africa

Member Recruitment/Engagement -CEE

Identification of potential members/ liaisons to secure growth and coordinating  member interactions to maximize engagement across Central and Eastern Europe

Deploying TL 9000 through the Supply Chain

Plotting measurement usage through stages of the supply chain, tier 2 interactions

Scored Audits and Compliance/Maturity Benchmarking Tools

Pilot with DNV on the integration and use of TL 9000 with IQRS/ISRS

EMEA Sub Teams (Cont.)

Events – Conference Plans and manages activities associated with the annual regional conference

Events – Workshops Plans and manages activities associated with the regional workshops

Events – Go Local Plans and manages activities associated with the regional Go Local programme

French Language SIG French Language group looking at application of TL 9000

Managed Services Application of TL 9000 in a Managed Services Environment

Measurement Usage & Reporting Application of TL 9000 Measurements in Supplier / Customer reporting

Regional LiaisonsIdentifies, evaluates and builds relationships with regional bodies where formal liaison agreements are of mutual benefit

EFQM Liaison Co-ordinates activities with EFQM

ETNO Liaison Collaborative working / close cooperation

Regional Communications Determines, manages and improves communication regionally

Web Site Manages and maintains web site changes within the EMEA regional content

Steering Group Regular meeting of the Regional Leadership and EB Sponsors

QuEST Forum Membership Trends

Through January 14, 2008

0

20

40

60

80

100

120

140

160

180

2001 2002 2003 2004 2005 2006 2007

Suppliers

Service Providers

Liaison

Total

TL 9000 Registered Organizations

http://qfportal.utdallas.edu/questVer2/jsp/tl9000/registrationbydate.jsp

May 2008 1,019 Registrations

* Registration Data As of May 7, 2008

TL 9000 Registered Locations

http://qfportal.utdallas.edu/questVer2/jsp/tl9000/certRegionCount.jsp

Total of 1677 Locations

QuEST Forum Products & Services

• TL 9000 “Jump Start”

• TL 9000 Quality Management System handbooks

– Requirements– Measurements

• Measurements repository

• Industry trend data for benchmarking

• Registrar management

• Best practices conferences

• Regional Conferences

• Translated Products

• Regional Training Providers

• Website (www.questforum.org & www.tl9000.org)

• Resource Handbook for Business Improvement

• Global Work Group Meetings

Why Become Involved?• Membership Responsibility• Networking Opportunities • Contribute to the Development of the TL 9000

standard and ultimately to the Industry• Influence the Development of QuEST Forum• Recognition by your Peers and Customers• Professional Growth• Competitive Advantage• Global Opportunities

Why Become Involved? (Cont.)

• No-cost TL 9000 Data Submission• Sharing of Best Practices • Sponsorship Opportunities• Member Discounts on training, books and events• Collaborative opportunity with customers,

suppliers and competitors• Improve Quality, Costs and Cycle Time

Sponsorship Opportunities• Members may participate as sponsors for

QuEST Forum meetings at various levels:• Diamond• Emerald• Sapphire• Ruby• Element (breaks, workshops, dinners, conferences)

– Discounts for multiple sponsorships in same year– Benefits of Sponsorship

• Organization name advertised throughout meeting• Recognition by QuEST Forum Leadership• Display/exhibit space provided at meetings• For a full list of benefits go to

http://www.questforum.org/sponsor/Sponsorship.htm

   

Regional Conferences

How to Become a Work/Regional Group Member

• Go to QuEST Forum Web site at www.questforum.org

• Login

How to Become a Work/Regional Group Member

How to Become a Work/Regional Group Member

How to Become a Sub Team Member

How to Become a Sub Team Member

How to Become a Sub Team Member

How to Become a Work/Regional Group Member• Work Group Members may participate in

several ways– Attend Work Group Meetings– Attend on Conference Calls– Participate Virtually - without travel through

conference calls

QuEST Forum MEMBERSHIP

QuEST Forum surveys show that those members that

receive the most satisfaction from their membership are those that are involved

and participate! It is the only way to make your membership work for you!

Insights & Intents

QUICK LINKSBenchmarking BrochureBest Practices Conference OverviewHow to Submit Data OnlineHow to Upload Data Template FilesMember's Area-Join Regional GroupMember's Area-Join Work GroupQuEST Forum Executive BoardQuEST Forum MembersQuEST Forum Member LoginQuEST Forum Member's AreaQuEST Forum Membership OverviewQuEST Forum Mentor ProgramQuest Forum MilestonesQuEST Forum News and EventsQuEST Forum Overview

QuEST Forum Regional Groups/HubsQuEST Forum Sponsorship InformationQuEST Forum Web SiteQuEST Forum Work GroupsResources and PapersTL 9000 AlertsTL 9000 Handbooks OverviewTL 9000 Handbooks PurchaseTL 9000 MRS OverviewTL 9000 Registered CompaniesTL 9000 RegistrarsTL 9000 Registration OverviewTL 9000 TrainingTL 9000 Web Site

Contact Information

Peer Guide Contact Information

Feedback

For further information or to provide feedback, please contact us at:

www.questforum.org - contact button or

info@questforum.org