JJEFFREYEFFREY K KELLYELLY 2925 FALLING TREE CIRCLE, ORLANDO, FLORIDA 32837 321.948.5046 JKELLY1129@ATT.NET

Goal-driven, results-focused, and detail-oriented professional with more than 25 years of experience in leading retail and finance operations. Recognized for solid work ethic, complemented with exemplary ability to manage multiple priorities and quickly adapt to diverse work environments. Knowledgeable of Fair Debt Collections Practices, Bank Secrecy Act, and Anti Money Laundering regulations and Gramm-Leach-Bliley Act. Well-versed in cash handling, including vault management, register reconciliation, cashier audits, and opening and closing tills. Equipped with articulate communication and interpersonal skills in building positive work relationships with professionals of all levels.

AREAS OF EXPERTISEAREAS OF EXPERTISE

Profit and Loss (P&L) Management ~ Inventory Control ~ Cross-functional Team Leadership and CollaborationCustomer Service and Retention ~ Business Management ~ Training and Development

PROFESSIONAL EXPERIENCEPROFESSIONAL EXPERIENCE

Amscot Corporation Orlando, FLBranch Co-Leader 2008–PresentBranch Assistant Manager 2007–2008

Provide expert oversight to branch collections, vault management, customer service, maintenance, supply management, scheduling, and money order and cash advances processing

Render effectual support to customers in processing short-term cash advance loans, check cashing, Western Union transactions, money orders, and bill payment transactions

Assume responsibility in performing collection calls for returned checks from cash advances Lead three associates and assist the branch manager in overseeing branch operations, including setting

schedules, ordering supplies, and submitting maintenance requests

Aaron’s Sales and Lease Orlando, FLCustomer Account Manager 2006–2007Manager Trainee 2005–2006

Directed manager trainees, which included establishing daily, weekly, and monthly financial goals; and setting up collection guidelines for account associates

Supported the general manager in leading store associates, which entailed supervising employees in providing stellar customer service, ordering products, merchandising, cash reporting and handling, controlling inventory, opening and closing the store, and delivering products

Routinely called customers on monthly payments for furniture or electronics lease

EARLIER CAREEREARLIER CAREER

Party City Corporation Orlando, FLGeneral Manager Assistant Manager Party City Corporation

Great American Party Store West Orange, NJAssistant Manager

EDUCATION AND CREDENTIALSEDUCATION AND CREDENTIALS

Bachelor of Science in Marketing, Minors in Management and RetailYORK COLLEGE OF PENNSYLVANIA YORK, PA

Commissioned Notary Public: State of Florida

TECHNICAL SKILLSTECHNICAL SKILLS

Microsoft Office Suite (Word, Outlook, and Excel) | Microsoft Works | Quicken | Triversity | TomaxOracle | Internet Explorer | Google Chrome | Mozilla Firefox