JEFFREY M. CRUZ

Dubai, UAE

Mobile no.: +971558334814

Email add: jeffreymontellanocruz@gmail.com

Core Skills

Jeffrey has a total of 10-year extensive experience in the F&B Industry andOffice Administration roles. Hisadministrative skills in office and staff supervision, training conduction and hospitality skillswere honed through his work experiences on key field and office posts.

He is well-versed Restaurant Supervisor, Trainor and Back-office Administrator. These were developed through the responsibilities assigned to and the excellent performance dedicated to every task.

Focus in work, determination and prompt response is the core values that Jeffrey possesses to achieve the goals on both professional and personal development. Working in a fast pace andmulti-cultural environment improves his interpersonal relationship amongst co-workers and clients.

Career History

Emirates Leisure Retail (Bidi Bondi Restaurant)October 2013 - Present

Restaurant Supervisor / Store Trainer

Supervising the floor and bar staff during the full shift at all times, which includes supporting the rostering practice, managing employee relations, conducting training where required, performance management and making appraisal recommendations where suitable

Monitoring the guest requirements at all times, which includes dealing with guest complaints and ensuring that the guests are fully satisfied with all services

Completing all operational records in a timely and efficient manner, such as wastage records, customer’s feedback, customer complaints and others

Maintain the general order of the venue to ensure that the venue is in a clean and presentable state at all times

Conduct weekly front of house team meetings and taking action where necessary to improve the service standards and ensure that the front of house team is working in line with the company standards

Perform other duties as requested by the Line Manager and carefully follow team’s defined process and procedures

Conduct daily, weekly and monthly assessment of sales staff

Provided sales motivation to sales staff.

Proficient in Microsoft OfficeOperational knowledge of fax, copier, scanner, electronic type-writer and other office equip-mentand systemsOperational knowledge of cash register and card terminalsExcellent communication skills – written and verbal

Qualifications:Bachelor of Science in Business Administration, Major in Financial Management

Personal Profile:

Date of Birth: 29 April 1984Nationality: FilipinoGender: MaleCurrent Location: Dubai, UAE

Emirates Leisure Retail (Back-office Support)October 2010–September 2013

Office Administrator / Documentation Support to Bidi Bondi Restaurant

Supervision of correct cash handling procedures for all front of house employees in line with the Company cash handling policy

Produce and manage Register / Log for the activities, accounts and undertakings of the Restaurant, including document filing (electronic and hardcopies) for easy access when needed

Manage staff daily schedulefor effective restaurant operation and achieve daily target outcome for the Restaurant

Responsible for restaurant opening and closing duties which includes following company SOPs, cashing out procedures, writing end of day duty manager reports and informing the Outlet Manager and Assistant Outlet Manager of any daily operating issues

Formulate and present incentive ideas to management to keep employees motivated and to increase sales and bar Gross Profit margins

Assist in ensuring company’s compliance with standards, policies and procedures

Participate in leadership trainings and apply the erudition to daily tasks to provide exemplary performance in the office and restaurant

Raptly handle store inventories, forecast and procure supplies to be needed monitor the use of each

Monitor the daily, weekly and monthly sales of the store and perform a report analysing the movement of sales

Kuwait Food Company (TGI Friday’s Dubai)Head Trainer (October 2008 – November 2010) Accurately handle point-of-sale transactions, including credit and cash transaction, returning an itemised

bill to the customer with the correct amount of change

Apply the knowledge gained during training to promote and upsell all products focused on maximising each individual sales opportunities with the customer to help drive sales to meet Outlet Targets

Maintain the stock service areas with supplies such as condiments, tableware, and linens

Comply with company Health & Safety policies, adhering to the rules of best practice displayed in the Outlet

Assist in the training of all new team members, ensuring they adhere to best practice and are knowledgeable on standard outlet operating procedures and brand standards

Take responsibility for your own development on both product knowledge and service delivery, requesting support as and when required

Developing constructive and cooperative working relationships with your team and your Line Manager

Head Server (September 2007 to September 2008) Meet and greet all customers in a proactive and friendly manner ensuring total satisfaction during their

visit from greeting them on arrival and escorting them to the table, until their departure from the premises

Interact directly with customer in taking, serving and preparing their orders, with accuracy, while maintaining standards

Ensure the customer is fully aware of all food and beverage options, by presenting the menu to the customer, recommending any specials and being able to recommend menu items. Explain how various menu items are prepared, describing ingredients and cooking methods. Taking note of any dietary requirements

Conduct regularly table checks with customers to ensure a satisfactory experience and take action to correct any problems, ensure all issues are dealt with and escalate issues to Outlet Manager when required

Responsible to work with the kitchen and bar teams to ensure timely service and proper presentation of Food & Beverages to all customers

Check customer identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages

Maintain the cleanliness and housekeeping standards of the outlet at all times, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, checking and cleaning bathroom

Quezon City General Hospital (Philippines)October 2006 – July 2007

Office Assistant / Nursing Assistant

Maintenance of office schedule by producing monthly calendar of activities for staff

Produce report for supplies inventory and record all items available for nurses

Provide assistance at the hospitals receptionandinformation area

Entertain queries from patients, visitors and staff

Attend telephone queries, staff dispatch and control of admittance office supplies

Provide assistance to patients at the emergency room

Daily assistance to nurses and office staff needs

Document filing and registration management

Comic Alley – Comics, Magazines, Books and Hobby Store (Philippines)April 2005 – September 2006

Branch Manager

Conducted daily, weekly and monthly assessment of sales staff

Organized and submitted regularly sales reports and over-all branch operations

Handled follow-ups on customers’ orders / reservations

Monitored the daily, weekly and monthly sales of the store

Carefully handled inventories

Supervised the branch sales staff

Provided sales motivation to sales staff

Participated in leadership trainings