Jeffrey Todd Morrison 116 4

th St. #1

Key West , Florida 33040 305-395-0786 JeffreyToddMorrison@gmail.com

CAREER OBJECTIVE To secure a management position with a growing organization where I can utilize my hospitality and retail management skills, experience and education.

SUMMARY OF QUALIFICATIONS Customer service oriented style with professional presentation skills Experienced with RoomMaster, Rezovations and Microsoft Applications

Excellent organizational, interpersonal and administrative skills Ability to interact with all sorts of people from different walks of life and varied cultural origins

EXPERIENCE Alexander’s Guesthouse

Operations Manager

Key West, Florida (Nov. 2011 – Jan. 2016)

Provided operational support and guidance to staff and general manager

Conducted interviews, hiring, training and all levels of human resources

Maintained accurate and clear documentation for operational procedures and activities

Ensured staff followed standard operating procedures for all operational functions which included coaching sessions if

needed

Conducted regular staff meetings with general manager to discuss issues, concerns, updates and events

Completed weekly schedules, calculated payroll hours, distribution of tips and commissions

Ensured staff provided the highest level of customer service to exceed guest’s expectations

Managed TripAdvisor program, increased reviews and consistently achieved the #1 ranking out of 89 properties

Worked closely with housekeeping and maintenance supervisors to ensure all departments ran accordingly and up to company standards

Las Posadas of Sedona

Front Desk Manager / Concierge

Sedona, Arizona (June 2006 – Oct. 2011)

Managed all operations of front desk and concierge desk

Ensured policies and procedures were complied with the highest standard of customer service

Daily review of room availability and inventory

Processed and reviewed daily audits

Offered concierge service for the Sedona / Grand Canyon area

Worked with housekeeping and maintenance on daily operations

Exercised excellent time management and organizational skills with ability to multitask and set priorities

Conducted and performed interviews, training, counseling, scheduling and evaluating of staff and front office personnel

Blockbuster Video

Store Manager

Akron, Ohio (Aug. 1997 – July 2003)

Key West, Florida (July 2003 – May 2006)

Recruit, hire, train and develop store employees

Ensured all daily store required activities were performed per company standards

Ensured the overall execution of merchandising standards and marketing programs while maintaining a clean store environment

Overall accountability to ensure that proper cash controls and loss prevention procedures were in place and followed per company standards

Overall responsibility for achieving sales goals

Controlled costs and ensured inventory management to achieve sales and profit goals

EDUCATION Bachelor of Arts / English

Kent State University

Kent, Ohio 1997