Jeff Ferguson

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THE GREAT LIE OF THE NEW SOCIAL MEDIA METRICS Jeff Ferguson // CEO, Fang Digital Marketing AllFacebook Conference East 2012

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Transcript of Jeff Ferguson

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THE GREAT LIE OF THE NEW

SOCIAL MEDIA METRICS

Jeff Ferguson // CEO, Fang Digital Marketing

AllFacebook Conference East 2012

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THE LIKE IS A LIE

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BEFORE I BREAK YOUR

HEART EVEN FURTHER…

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A REAL QUICK INTRO ON BILL

JAMES AND SABREMETRICS

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Runs Created = (Hits + Walks) X Total Bases (At Bats + Walks)

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103 103

$1,400,000

$260,000

0

200

400

600

800

1,000

1,200

1,400

New York Yankees Oakland A's

Regular Seaon Games Won

Cost per Win

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THE ERROR OF CHASING THE

LIKE

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“What is an error?

“It is, without exception, the only major statistic in sports which is a record of what an observer

thinks should have been accomplished.

“But the fact of a baseball error is that no play has been made but that the scorer thinks it

should have.

“It is, uniquely, a record of opinions.”

-- Bill James, 1977

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“The statistics were not merely inadequate; they lied.

And the lies they told led the people who ran

major league baseball teams to misjudge their players, and mismanage their games.”

-- Michael Lewis, author of Moneyball

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“If I’d asked people what they wanted, they would have asked for a better horse.”

-- Henry Ford

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Facebook Likes are the Website “hits”

of the 21st century.

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3 Signs You’re Chasing a Worthless

Metric

1. It's really easy to game

the system or flat out

buy that metric directly

2. It's near worthless when

you compare similar

numbers

3. It doesn't tie back to your

core metrics

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3 Signs You’re Chasing a Worthless

Metric

1. It's really easy to game

the system or flat out

buy that metric directly

2. It's near worthless when

you compare similar

numbers

3. It doesn't tie back to your

core metrics

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3 Signs You’re Chasing a Worthless

Metric

1. It's really easy to game

the system or flat out

buy that metric directly

2. It's near worthless when

you compare similar

numbers

3. It doesn't tie back to your

core metrics

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3 Signs You’re Chasing a Worthless

Metric

1. It's really easy to game

the system or flat out

buy that metric directly

2. It's near worthless when

you compare similar

numbers

3. It doesn't tie back to your

core metrics

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ROI doesn't change with each new media channel that comes

on the scene.

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ROI doesn't change with each new media channel that comes

on the scene.

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THE REDEMPTION OF THE

LIKE

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Runs Created = (Hits + Walks) X Total Bases (At Bats + Walks)

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OPS = AB * (H + BB + HBP) + TB * (AB + BB + SF + HBP) AB * (AB + BB + SF + HBP)

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Avinash Kaushik - Digital Marketing Evangelist, Google http://bit.ly/UcTLCc

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IT’S HARD NOT TO BE

ROMANTIC ABOUT BASEBALL

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JEFF FERGUSON \\ CEO & Lead Consultant

[email protected]

@fangdigital & @countxero