JCNC2013 Case Fastems Esa Karppi
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Transcript of JCNC2013 Case Fastems Esa Karppi
Confluence Wiki Case: Fastems
24.10.2013Esa Karppi
Intranet team workspaces need more feature rich platform to boost collaboration
Learnings from earlier social media projects gathered: NetViewer, Virtual Fastems, Intranet, Jive, eLearning
Evaluation of different collaboration platforms and service providers
Early history = 2009
• Support and encourage to co-operate over organisational-, country-, timezone borders
• Easy access to information, reduce HQ- centric thinking and role of network drives
• Build basis for future services and processes– First: implement new way of working internally – In the longer run: Invite our partners and clients to cooperate with us
via virtual tools• Use cases
– Sales support: improve knowledge re-use in offering process– Service: improve the dialogue between service and design teams
2010: ”Virtual Forums”Business case
• Confluence with Ambientia: workshops, SSO• Original use cases were not very successful• New use cases in R&D + enthusiastic individuals
Idea process implemented to confluence to boost information sharing (before: files in the network
drive)
R&D projects published in Confluence: targets, teams, memos, timetables, design material etc.
2010: Confluence
• Different teams wanted own space for memos etc.• HR guidelines• Quality:
– Lean Manager –blog– Process Handbook (Gliffy)– Observation, Feedback and Reclamation processes (Ad-
Hoc workflows)• 2013: Delivery projects
More use cases:
• Fuzzy!, where are the buttons and menus? • I do not have time to read every page, I have to work • Do we have to use this?• Can we use this for everything?• This info is wrong, please correct it!• Yet another platform...• Wow this is actually quite easy• What should I put to intra and what to Confluence?
User experience
• More and more confluence spaces and pages• Confluence updates 30/day, intra 1/day• Intra goes to Confluence, Confluence ”Forum”
renamed as intra (what the F...astems?)• Launch 12/2012• Internal communication’s goal:
– Combine two platforms into one– social global intranet
• Additional content administration from communications
Intranet project 2012
• 10x more views per day in Confluence platform after go-live with intranet
• Intranet ”frame” as one space – among others• Own theme introduced – buttons and menus (not a
walk in the park with limited budget)• Try to be as simple as possible
Intra
Main News
News and Events
Activity stream
Main menu, APPS, Favourites, Spaces
Statistics: October 2013 (by 20.10.)
R&D Project mgr
Production mgr
Project assistant
Quality manager.
R&D Eng.
HR.HR.
R&D Eng.
~2500 views / day~175 edits / day~10 comments / day
R&D Eng.
• Be prepared for different use cases – you do not actually know what works
• Let the people to find confluence: ”you do not have to use it, but you might (others are)”
• SSO, theme – make it simple and usable• Add selected plugins• Bring current processes to wiki rather than wiki as an
addition to your process• Each use case needs an enthusiastic owner, trust active
individuals • Patience needed
Summary
Thank you ! www.fastems.com