JASON TURNERPhone: (615) 961-8067

Email: jasonmtone@gmail.com

SUMMARY

I am a hardworking IT Professional with (17) years of experience working with vast varieties of technology. Skilled in helping people within various corporate roles with their IT needs. Enjoys training others in general on the use of various technologies needed to perform their daily job functions. I have years of experience in managing and training employees to improve their skills with regards to their individual job functions within the workplace. I am looking for a permanent full-time job opportunity within the (IT) realm.

SKILLS

Apple Devices Support Various Smart Phones & Tablet Support Various Anti-Virus Suite Administration Application Support SAN Devices VMware Hyper-V Critical Backups & Disaster Recovery (RDP) & other various remote tools Windows OS (7, 8, 10) Windows Server OS (2003, 2008, 2012)

Windows Exchange Server Help Desk/Problem Solving Active Directory Administration Server Administration Network Support Administration Network Security Administration Office365 Suite Administration Various Email Client Administration ShoreTel Phone System Support Citrix Administration

Project Management responsibilities.

EXPERIENCE

WILSON COUNTY TN GOVERNMENT – (DEC 2016 – PRESENT) - FULL TIME PERMANENTIT Specialist

Support of various Apple devices. Various Anti-Virus Suite Support. Support of various types of Smart Phones and Tablets. Troubleshoot, repair, and image of all break/fix PCs. Repair and install various applications both remotely and on-site. Full Server & Network Administration. Network Security Administration and critical backups. Perform user data migration when needed. Administration support of the Outlook Email and various other email clients. Printer Support & Administration. Asset management responsibilities of all internal IT equipment under our umbrella of support. Project Management responsibilities. The creation of IT Documentation for our internal knowledge base.

HP | MODIS – (JULY 2016 – DEC 2016) - CONTRACTORDesktop Support Analyst

Apple Support - iMac, MacBook Pros, iPhones, and iPad devices. Anti-Virus Suite Support.

Supported various types of Smart Phones and Tablets. Troubleshoot and repair break/fix PCs and network device issues. Image new and used systems as needed for break/fix swaps. Perform data migration detail as needed. Repair and install various in house applications both remotely and on-site. IBM AS400 Administration. Administration support of the Microsoft Office365 Suite and previous Outlook Email versions. Citrix (VDI) and iGel Administration. Printer Support & Administration. Asset management responsibilities of all internal IT equipment. Project Management Responsibilities. Creation of IT Documentation as needed. Tracking work order tickets through Service-Now Ticketing System.

TURNER TECHNOLOGIES – (JAN 2002 – PRESENT)Sole Proprietor

Apple Support - iMac, MacBook Pros, iPhones, and iPad devices. Supported various types of Smart Phones and Tablets. Kaspersky Anti-Virus Suite Support. Troubleshoot and repair break/fix PCs and network device issues. Install and configure Windows Server OS. Troubleshoot and repair Windows Server OS and Server Hardware. Repair and install various in house applications both remotely and on-site. Image new and used systems as needed for break/fix swaps. Asset management responsibilities of all internal IT equipment. Provide face-to-face support and remote support as needed. Administration support of the Microsoft Office365 Suite and previous Outlook Email versions. Perform data migration detail as needed. Work with DNS, VLAN, TCP/IP, IP Routing, LAN, WAN Routing, and Site-to-Site VPN. Support all VM Systems, Hyper-V Systems, SAN Devices, and critical backups. Work with Meraki Access Points/Clustering and Switches. Work with Sonic Walls. Administration support of Citrix, Active Directory, and Servers.

ENA (EDUCATION NETWORKS OF AMERICA)Customer Support Engineer – (NOV 2015 – MAR 2016) - CONTRACTOR

Apple Support - iMac, MacBook Pros, iPhones, and iPad devices. Supported various types of Smart Phones and Tablets. Trained in managing and supporting all of the products ENA offers to its customers remotely. Provided prompt, pro-active network monitoring for multi-state wide network. Resolved monitor outages by managing vendors and dispatching resources as needed. Resolved Data Connectivity, VoIP, Video Teleconferencing, and manage Wi-Fi Connectivity. Worked with Telecom vendors dealing with (T1 to Fiber) Circuits and Layer 3 TCP/IP Protocols. Created both Incident and Request tickets as needed for customers. Helped manage the documentation process which includes any research that is needed. Supported Cisco devices such as Firewalls, Routers, and Switches. Supported hosted Active Directory, DNS, Email, and Content Filtering for customers. Supported Aero-Hive Wi-Fi Devices for using Apple Connect and other wireless devices.

ESSEX BARGAIN HUNTSenior IT Technician – (Feb 2014 – JUN 2014) - CONTRACTOR

Apple Support - iMac, MacBook Pros, iPhones, and iPad devices. Supported various types of Smart Phones and Tablets. Supported Sonic Walls in all (23) stores supported and at home office. Provided face-to-face support and remote support as needed. Troubleshot and repaired break/fix PCs and network device issues. Troubleshot and repaired a variety of network connection issues and devices including Wi-Fi. Worked with all Microsoft Office Suite software including Microsoft Outlook. Performed data migration detail as needed. Repaired and installed various in house applications both remotely and on-site. Imaged new and used systems as needed for break/fix swaps. Responsible for (SQL) and (VM) critical backups of Essex Systems and retail locations. Worked with DNS, VLAN, TCP/IP, IP Routing, LAN, WAN Routing, and Site-to-Site VPN. Supported NAS devices and backups on a daily basis. Troubleshooting, Installing, and configuring Windows Server OS. Worked with Access Points/Clustering and Switches. Worked with Sonic Walls & Firewalls.

APEXDesktop Support Technician – (Jan 2013 – FEB 2014) - CONTRACTOR

Apple Support - iMac, MacBook Pros, iPhones, and iPad devices. Supported various types of Smart Phones and Tablets. Worked with Cerner troubleshooting end user issues. Provide remote and face-to-face user support to approximately 6,000 end users. Troubleshoot and repair break/fix PCs that experience a variety of issues. Troubleshoot networkable printers and other various types of local printers. Worked with all Microsoft Office Suite software including Microsoft Outlook. Imaged new and used systems as needed for break/fix swaps. Performed data migration detail as needed.

HARTMANN LUGGAGESystems & Network Administrator – (Nov 2011 – JAN 2013) - PERMANENT FULL TIME

Apple Support - iMac, MacBook Pros, iPhones, and iPad devices. Supported various types of Smart Phones and Tablets. Kaspersky Anti-Virus Suite Support. Active Directory Administration & Support. Troubleshoot and repair break/fix PCs, Servers that experience a variety of issues. Light experience with AS400 systems dealing with critical corporate backups. Troubleshooting, Installing, and configuring Windows Server OS. Administrated Active Directory accounts and email accounts. Worked with DNS, VLAN, TCP/IP, IP Routing, LAN, WAN Routing, and Site-to-Site VPN. Administered all Access Points/Clustering and Switches. Applied updates and patches to all Servers. Worked with vendors to resolve various issues. Manage and maintain various corporate backup solutions and devices. Maintain all critical backup images for every critical system on the network. Manage the daily the Hartmann Data Disaster Recovery Plan for data backup redundancy. Monthly track and analyze via excel spreadsheet all network disk space for all drives on network. Serve as person of contact for all IT vendors in the Hartmann IT Department. Project Management Responsibilities. Light experience with ADP software and JDE Edwards One World software.

DELLStaging & Imaging Lead – (Aug 2010 – NOV 2011) - PERMANENT FULL TIME

I worked in the “Dell Field Service Division” at our client sites of Saint Thomas Hospital. Supported Apple iMac, MacBook Pros, iPhones, and iPad devices. Supported various types of Smart Phones and Tablets. Norton (Symantec) Anti-Virus Suite Support. Promoted to the role of Imaging and Staging Lead for all (4) hospital sites. Troubleshoot and repair break/fix PCs that experience a variety of issues. Helped manage and train (23) Dell Desktop Support Technicians. Managed and trained (3) Dell Staging and Imaging Technicians. Troubleshoot networkable printers and other various types of local printers. Worked with all Microsoft Office Suite software including Microsoft Outlook. Performed data migration detail as needed. Configuring and troubleshooting Wi-Fi devices as needed. Collaborate with IT management and other groups on various IT projects.

EDUCATION AND CERTIFICATIONS

KAPLAN COLLEGE - Nashville, TN - (Information Technology Degree)

COMPTIA A+ DELL CERTIFIED SYSTEM EXPERT (DCSE) LENOVO CERTIFIED

My LinkedIn Profile

https://www.linkedin.com/in/jason-turner-48811718