Jason Harrell 2016 ML Tech
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Jason E. Harrell [email protected] | 310.648.1077 Skills and Qualifications Positive attitude and Team Member: Pro-Active, Organized, Responsible; Strong work ethic Excellent communication skills: Speaking, Writing; Customer service oriented 5+ years’ experience working in games environments Proficient in: Microsoft Office, Adobe Creative Suite, RightNow CRM, SalesForce CRM, Radian6, Box.com, Aspera, SharePoint and Video Editing Experience DevKit & Mastering Lab Tech. Randstad USA, Burbank, CA 2015 to Present Warner Bros. Games Assignment: Distribute, track and set-up all Devkits including SDK/XDK updates Digital maintenance and updating the Devkit database in the Portal. Physical verification for ownership of all Devkits and accessories across internal and external partner studios Process Dev/Test kits for replacement or repair with the First Parties for all of WB Games internal and external partners when applicable Liaise with WB Games events team to facilitate and fulfill requests for tradeshows and press events Create builds, both physical and digital to exact details of build request ensuring appropriate anti-piracy policies are followed Assist with Devkit request forecasting for all of WBIE Burbank, internal and external studios Created Devkit process documentation for outgoing and incoming kits during tradeshows and events Program Assistant South Bay One-Stop Center, Inglewood, CA 2014 to 2015 Contact worksites to set up interviews for work experienced employees Arrange and assist in facilitating orientations for TSE program Perform Case Management duties; updating case notes, completing and adjusting required documents for DPSS, GAIN and SBWIB Coordinate bi-weekly processing of payroll; retrieving and correcting timesheets and adjusting calculations for proper submission to the payroll department Provide resume building and job search assistance to customers in the computer resource center Prepare brochures and business cards by formatting content, creating graphics and arranging printing Install and configure computers, telephones/common technology devices for new and existing employees Troubleshooting computer hardware, printers and software (Windows XP/7) and IP networks
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Transcript of Jason Harrell 2016 ML Tech
Jason E. [email protected] | 310.648.1077
Skills and Qualifications Positive attitude and Team Member: Pro-Active, Organized, Responsible; Strong work ethic Excellent communication skills: Speaking, Writing; Customer service oriented 5+ years’ experience working in games environments Proficient in: Microsoft Office, Adobe Creative Suite, RightNow CRM, SalesForce CRM, Radian6, Box.com,
Aspera, SharePoint and Video Editing
Experience
DevKit & Mastering Lab Tech. Randstad USA, Burbank, CA 2015 to Present Warner Bros. Games Assignment: Distribute, track and set-up all Devkits including SDK/XDK updates Digital maintenance and updating the Devkit database in the Portal. Physical verification for ownership of
all Devkits and accessories across internal and external partner studios Process Dev/Test kits for replacement or repair with the First Parties for all of WB Games internal and
external partners when applicable Liaise with WB Games events team to facilitate and fulfill requests for tradeshows and press events Create builds, both physical and digital to exact details of build request ensuring appropriate anti-piracy
policies are followed Assist with Devkit request forecasting for all of WBIE Burbank, internal and external studios Created Devkit process documentation for outgoing and incoming kits during tradeshows and events
Program Assistant South Bay One-Stop Center, Inglewood, CA 2014 to 2015 Contact worksites to set up interviews for work experienced employees Arrange and assist in facilitating orientations for TSE program Perform Case Management duties; updating case notes, completing and adjusting required documents for
DPSS, GAIN and SBWIB Coordinate bi-weekly processing of payroll; retrieving and correcting timesheets and adjusting
calculations for proper submission to the payroll department Provide resume building and job search assistance to customers in the computer resource center Prepare brochures and business cards by formatting content, creating graphics and arranging printing Install and configure computers, telephones/common technology devices for new and existing employees Troubleshooting computer hardware, printers and software (Windows XP/7) and IP networks
Social Media Specialist Volt Services, El Segundo, CA 2010 to 2014 Activision Co Assignment: Initial point of contact for the resolution of issues received across Activision’s
social channels, i.e. Twitter, Facebook, forums, etc. via Radian6 Proactively seek out customers product complaints via social channels and offer them support Troubleshoot with users to identify their problem while guiding them through the support processes Create/Update customer case database, follow-up with the customer and service team as necessary Identify and track emerging issue trends as well as gauge customer sentiment in real-time Update and maintain customer records using internal CRM tools
Mail Clerk/Facilities Tech Océ Business Services, Playa Vista, CA 2007 to 2009 Electronic Arts Assignment: Sort & distribute incoming mail, packages, interoffice mail Domestic and International shipment processing Maintain supplies for all photocopiers and fax machines Setting up displays and other game related materials for special events
Education El Camino College, Torrance, CA - General studies & Music Studio Engineering Leuzinger High School Graduate
