Jasmine Green Resume [Update Apr 2016]
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Jasmine T. Green (C) 972-792-0513•[email protected] • LinkedIn Profile: https://www.linkedin.com/in/jasmine-green-191857a7 Professional Experience October 2016 – Present Systems Engineer Intern – Netscout , [Plano, TX] Technical Support & Integration of Geoblade, G10, TD-140, Iris Packet Broker, Irisview Suite, Iris Protocol Analyzer, System Health, Iris Traffic Analyzer, Iris Session Analyzer, and Iris Performance Intelligence on the Verizon LTE 4G Network Provide guidance to on site technician & third party installation vendor for hardware troubleshooting. Configuration and customization of Irisview OAM to customer's specifications. LTE 4G Network Traffic Validation, and Diagnostic Troubleshooting Active participant in a collaborative team environment supporting LTE 4G implementation and ATP Test Plans Manage Software Upgrade process for the VZW LTE/TrFO Iris network Create job aid documentation for level I support team Provide and maintain system health cognos reporting & scheduling. June 2014 – October 2015 Sr. Customer Service Representative – Capital One , [Plano, TX] Provided a world class customer experience to new car buyers Field inbound calls from customers with questions about auto financing Performed customer verification with employers and service providers to mitigate risk Assisted dealerships with seamless car-buying transaction Implemented strategies from Chicago Sales Test Team to help create and develop new Customer Experience Focused Call Center February 2013 – June 2014 Sr. Sales Coordinator – Capital One , [Plano, TX] Single Point of Contact for individual customers Field inbound/outbound calls for existing and new customers as well as dealerships Provided exceptional customer service and maintained CSAT scores over 90% month after month Maintained a work queue of over two hundred customers at a time Mastered time management skills by implementing a daily workflow to ensure all tasks were completed
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Transcript of Jasmine Green Resume [Update Apr 2016]
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Jasmine T. Green(C) 972-792-0513•[email protected] • LinkedIn Profile: https://www.linkedin.com/in/jasmine-green-191857a7
Professional Experience October 2016 – Present Systems Engineer Intern – Netscout, [Plano, TX]
Technical Support & Integration of Geoblade, G10, TD-140, Iris Packet Broker, Irisview Suite, Iris Protocol Analyzer, System Health, Iris Traffic Analyzer, Iris Session Analyzer, and Iris Performance Intelligence on the Verizon LTE 4G Network
Provide guidance to on site technician & third party installation vendor for hardware troubleshooting.
Configuration and customization of Irisview OAM to customer's specifications. LTE 4G Network Traffic Validation, and Diagnostic Troubleshooting Active participant in a collaborative team environment supporting LTE 4G
implementation and ATP Test Plans Manage Software Upgrade process for the VZW LTE/TrFO Iris network Create job aid documentation for level I support team Provide and maintain system health cognos reporting & scheduling.
June 2014 – October 2015 Sr. Customer Service Representative – Capital One, [Plano, TX] Provided a world class customer experience to new car buyers Field inbound calls from customers with questions about auto financing Performed customer verification with employers and service providers to mitigate
risk Assisted dealerships with seamless car-buying transaction Implemented strategies from Chicago Sales Test Team to help create and develop
new Customer Experience Focused Call CenterFebruary 2013 – June 2014 Sr. Sales Coordinator – Capital One, [Plano, TX]
Single Point of Contact for individual customers Field inbound/outbound calls for existing and new customers as well as dealerships Provided exceptional customer service and maintained CSAT scores over 90% month
after month Maintained a work queue of over two hundred customers at a time Mastered time management skills by implementing a daily workflow to ensure all
tasks were completed with Funding Analysts to process documents in a timely fashion to ensure
customer/dealer satisfaction Tested and implemented new sales tactics to maximize cash-out while maintaining
customer experience Created and facilitated training for our Pilot Retention Program for Chicago Sales
Team Lead test group for new Digital Auto Finance product and delivered feedback to
enhance our productEducationAugust 2014 – May 2018 B.S in Computer Science • University of North Texas [Denton, TX]
August 2009 – May 2010 Ph. D Pre – Pharmacy Program • Howard University [Washington, DC]
Community Involvement Dallas Area Habitat for Humanity’s Volunteer • West Dallas Neighborhood Clean Up
Programming and Software Skills C++ Programming • Linux/Unix • Microsoft Office • Technical Communication •
Networking
