Jarosław Skibiński Presales – Europe Enablement & Infoline Team.
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Transcript of Jarosław Skibiński Presales – Europe Enablement & Infoline Team.
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Jarosław Skibiński
Presales – Europe Enablement & Infoline Team
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Agenda – Topics to be covered
Objective of the Enablement&Infoline team Infoline service
where it comes from current status and goal
eSTEP portal – or how to know about of a computer S/N without even touching it ...
eSTEP Newsletter eSTEP Techcasts
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Mission of the Enablement&Infoline team
“To deliver actively and reactively vendor level technical
knowledge on Oracle Hardware Products and Solutions
to our Partners”
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Mission objectives
Influence and convince Partners of the value of working with our products.
Enable Partners by delivering a well planned and organised education
Support Partners by delivering cross EMEA answers to all Hardware pre-sales related technical questions in local language (where possible)
Doing so in tight interaction with Presales-, Sales-, Business Development and Enablement-Organisations.
Resulting in our Partners being able to act more&more self-sufficient.
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Why the regional presales group is so important?
DUE TO:
mostly “indirect” countries based almost solely on partners the size of the countries partner resources – few people on board lack of direct access to resources and founds available in large
countries: marketing, events, direct meetings, etc.
THE PRESALES OFFERS
access to the much wider presales technical community based on European team
access to different tools and publications foreseen for partners we may try to handle their issues with max care and attention
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Infoline - history
Originated in Germany back in 1999
Implemented in France around 2007
Next instances: Poland, whole Scandinavia, UK+Ireland, Africa & Middle East
Internal tool to answer presales technical questions
Simple system working in the scheme query=ticket and the follow up
Idea on one subject per question to be followed
Easiness in tracking and clear status of the incoming questions
NOT designed to prepare quotes/specifications
NOT foreseen for marketing/sales oriented questions
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Infoline – current status
delivered through whole Europe, Africa and Middle East
available for wide choice of customers:
Partner presales technical issues Internal presales people within Oracle Oracle Direct queries
delivered in couple of languages: English, German, French, Italian, Spanish & possible more to come if needed
despite there is no fixed priorities waste amount of questions answered within couple of hours
the team behind is a nice set of professionals with long time (10 years+) IT experience
growing number of requests per month: June-80, July-100, August-120
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Infoline – where to address questions
two separte aliases designated for a bit different audience:
addressing your “partner customers” - [email protected] - where we
would like to receive questions coming from VAD's, VAR's, and any other kind of
partner
foreseen for our “internal customers” - [email protected] - which is for
our colleagues based within Oracle (engineers, Oracle direct, others dealing with
presales technical issues) looking for some technical advice on the portfolio we offer
one professional team ready to answer and deal with the issues
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eSTEP - message
The eSTEP is an integrated program for VAR's and VAD's to give them relevant technical information for their day-to-day life consisting of a portal, a regular monthly newsletter, Techcasts and Campaigns. May also include irregular webcasts to specific up-to-date topics or Oracle Open World News summary.
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eSTEP Portal
eSTEP – EMEA System Technology Enablement Program
access: http://launch.oracle.com/?estep_2011
use your own e-mail and the following password: eSTEP_2011
source of technical information for the whole partner community within the region
particular sections:
News: up to date tech info like T4, Virtualization etc. Events:Techcasts, info about them, past events, recordings, contacts Downloads: repository of useful tools: Sun Rack II calculator, EOL dashboard Links: HW, SW, general partner info, service & support, all in one place Contacts: coordinates to the editors Newsletter; to be covered separately
Oracle Tech News generated automated way
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eSTEP Portal – more on it
The info available on the portal is regarded as public; therefore no confidential, internal or any other classified materials are or will be available
Portal is foreseen as a place for free access to the possible widest audience; you/your
colleagues/partners – all the presales community is more then welcome to share info
about it and contribute if they wish and would like to
The entire site is available in English as the corp language; up to know there are no plans
to extend the language coverage, but may depend on the needs
Users may give their input filling a simple questionnaire or contacting people listed under
contacts
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eSTEP Newsletter – general info
Monthly publication started in June 2011; placed on eSTEP
Three issues so far, next to come around the 20th of September
Editors committee: [email protected] & [email protected]
Strictly and purely technical issues; no marketing, no sales, no buzz, no brainwashing
Available in English
Distributed in the indirect way via presales engineers contact within particular countries; “as locally as possible”
Foreseen some feedback questionnaire at the end of the year
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eSTEP newsletter – sections - “Work with spezialists”
Editorial – focus for the current issues
Notes from corp: the only place we deal with some overall corp info: important notes, finance, announcements, take overs
Technical section (the most important one): core technology news, new products, articles from technologists, the core of the publication
Learning and events: global and local events accessible to partners, pointers to available materials
How to's: tools, materials which makes partner's life easier, tips & tricks, if possible based also on feedback from the Infoline
Useful resources: repeated section with the most important info&links within hand grasp
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eSTEP Techcasts
Originally developed in UK
Held always each first Thursday of the month all over year
One hour including the time for Q&A session
Always delivered in English
Presented by the specialists within particular subjects
Focus on most current/vital/important/critical technical issues
Each interested engineer/partner is free to join it
Each session recorded and available later on the eSTEP portal: http://launch.oracle.com/?estep_2011
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Summary Infoline:
if “partner customers” have presales technical questions - [email protected]
for our internal Oracle “customers” - [email protected]
one question – one subject English as preferred language
eSTEP Portal
access: http://launch.oracle.com/?estep_2011 use your e-mail and the following password: eSTEP_2011 provide direct or indirect feedback and share the good new
eSTEP Newsletter: monthly, technical, up to date, free to distribute, present on eSTEP portal
Techcasts: each first Thursday, purely tech, best specialists, recorder and available on eSTEP
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Questions & answers
