January 27, 2015 Entry task: Write the question or prompt Describe a time when you were trying to...
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January 27, 2015 Entry task: Write the question or prompt Describe a time when you were trying to communicate something to another person and they just were not getting it. (Are you an effective communicator?) Target: Be able to describe three different ways people communicate.
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Transcript of January 27, 2015 Entry task: Write the question or prompt Describe a time when you were trying to...
January 27, 2015 Entry task: Write the question or
promptDescribe a time when you were trying to communicate something to another person and they just were not getting it. (Are you an effective communicator?)
Target: Be able to describe three different ways people communicate.
COMMUNICATIONMs. Kissel
YOU SHOULD KNOW TO SEEK THE ADVICE OF A MENTOR. NOT THE WISDOM OF YOUR UNEMPLOYED PARTY FRIENDS.
101 THINGS #3
Due Dates
Syllabus due Friday, January 30th!!
Leadership Points
Must have 100 by the end of the semester 50 points at the quarter
Worth 10% of your final grade Don’t procrastinate!
Face to FaceHow we form impressions
________% Appearance (body language)
________% Tone of voice
________% Words used
Face to FaceHow we form impressions ___55___% Appearance (body
language)
___38___% Tone of voice
___7____% Words used
Communications
Sharing information, ideas, thoughts, feelings
As a skill
It is difficult to do well It can be profitable
Verbal
Key components: sound, words, speaking, and language.
Non-Verbal
Key components: Eye contact Body language – gestures Space Touch Expressions Breathing
Eye Contact
Looking away gives the impression that you don’t care to listen.
Giving solid eye contact makes the communicator feel like you care.
Body Language Gesture: A gesture
is a form of non-verbal communication, made with a part of the body, used instead of or in combination with verbal communication.
Examples: shaking your finger, putting hands on hips… any others?
Space Personal space, an updated form of
Edward T. Hall's 1966 proxemics, is the region surrounding each person, or that area which a person considers their domain or territory. Often if entered by another being without this being desired, it makes them feel uncomfortable.
Touch
Hand holding Hug Universal good touch from teacher to
student.
Expressions
What we wear on our face: Look of death Anger Disgust Fear Boredom Confusion
How to Listen Actively
Focus all attention on speaker
Establish eye contact
Attend: lean toward speaker
Nod or use other means of expressing “I’m present and paying attention.”
Four Active Listening Techniques: Reflective
Clarifying
Encouraging
Empathizing
Reflectively Listen for “feelings” that are not
stated
Eliminate your judgement.
Rephrase or summarize what the speaker has
said to be sure you understand
Clarifying Ask the speaker, “are you looking for
advice or someone to listen?”
Don’t tell speaker what to do! Do not say “well, if it was me…” it isn’t
Encouraging Give signals you are really interested
and involved. “Uh-huh”, “I understand”, “I see” or “tell me more”
Empathizing Actually feeling the other person’s
feelings as you listen
If sad, the listener feels sad (for the speaker)
If happy, the listener feels happy, etc.
I – MESSAGESI – messages are used during those difficult times when you must assert yourself and confront someone about his/her unacceptable behavior so that a solution to the problem can be negotiated.
I – MESSAGES allow you to: Confront people in a positive way. Be open, honest, and straightforward
about a person’s unacceptable behavior.
Avoid putting people on the defensive.
Appeal for help in solving the problem.
Communicate ownership of the problem.
“I” messages
I feel _________ when _________ because _______________.
Freedom to choose to respond without blame.
“I” messages
I feel hurt when __you watch tv instead of talking to me.
Freedom to choose to respond without blame.
“You” messages
Lay the blame on others.
YOU MESSAGES are never well received for several reasons: They make people feel guilty They can be interpreted as blame,
put downs, criticism and rejections. They communicate a lack of respect
for others. They often cause reactive or
retaliatory behavior. They damage the recipients self-
esteem. They cause resistance rather the
openness to change. They can make a person fell hurt, the
resentful. They are often perceived as punitive.
