JANUARY 2017 SERVICE CHANGESPublic Information Meetings

December 8 & 13, 2016

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MEETING PURPOSE

Thank you for joining us and participating in this community discussion.

The purpose of this meeting is to provide information about service changes that will be effective on Monday, January 2, 2017.

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MEETING POLICIES

Be considerate of meeting attendees and COTA staff – please silence cell phones and other technology

When it is your turn to make a comment or ask a question, please remain at your seat and we will call on you

Ask one question at a time so the appropriate COTA staff member may address your comment

Comments and questions are limited to two (2) minutes per person

Participants are encouraged to complete comment cards

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TIMELINES

COTA modifies service three times per year – the first Monday of:

• January• May• September

January 2017 changes will begin on Monday, January 2, 2017.

TRAVEL TIMESJanuary 2017 Service Changes

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TRAVEL TIME ADJUSTMENTS

Travel times will be adjusted to improve on-time service on the following lines: Local• 10 E Broad (All Days)

Crosstown• 2L Crosswoods/Polaris (All Days)• 21 Hilliard Rome (All Days)

Express• 30 Smoky Row• 38 Easton• 39 New Albany• 40 New Albany Int’l Business Park• 57 Hilliard

Lines that have improvements and construction reroutes that are noted in the presentation may have schedule changes as well

IMPROVED SERVICEJanuary 2017 Service Changes

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FREQUENCY IMPROVEMENT: 7 NEIL-OSU/WHITTIER

• Weekday service improved from 20 min to 15 min during rush hour

• Weekday service improved from 28 min to 15 min during midday and early evening

• Saturday service improved from 33 min to 15 min for approximately 8am-7pm

• Sunday service improved from 45 min to 15 min for approximately 8am-5pm

TEMPORARY CONSTRUCTION-RELATED ROUTE CHANGES

January 2017 Service Changes

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Goal: Return Line 65 to its normal alignment along Gantz Road, following the completion of construction at the intersection of Gantz Road and Brookham Drive.

RETURN TO NORMAL ALIGNMENT: 65 SOUTHPARK

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REMINDER FOR TEMPORARY ROUTE CHANGE: 81 HUDSON/OHIO SOUTHBOUND

Reminder Maintain Line 81 travel times southbound to Cleveland Ave. during construction on Joyce Ave. between Kenmore Rd. and Maloney Park through May 2017

Temporary Reroute: Heading west on Hudson St. • Continue west on Hudson St.

(instead of south on Joyce Ave.)• South on Cleveland Ave.• East on 17th Ave. (via St. Stephens

Community House)• South on Joyce Ave.Continue normal alignment

Northbound alignment unaffected

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REMINDER FOR TEMPORARY REROUTE: 3 W MOUND

Reminder: Maintain Line 3 service near W Mound St during emergency waterline repairs that began in October and will continue through spring 2017

Temporary Stops: Temporary stops will be on Eakin Rd at Salisbury Rd, Hague Ave, Burgess Ave and Eureka Ave.

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RETURN TO NORMAL ALIGNMENT AND STOPS: 16 E LONG, 38 EASTON, 40 NEW ALBANY INTL BUSINESS PARK & 92 JAMES/STELZER

Goal: Resume normal alignment for lines 16, 38, 40 and 92 and retain stop at the Easton Transit Center, following the completion of the renovation of the Easton Transit Center in early 2017

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TEMPORARY STOP AND ROUTE CHANGE: 6 MT VERNON & 92 JAMES/STELZER

Goal: Provide the closest possible access to VA Ambulatory Care Center during facility construction at VA Ambulatory Care Center

Stop Change: West entrance to the care center along James Road/Stelzer Road

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ALIGNMENT ADJUSTMENT: LINE 10 E BROAD

Goal: Modify Line 10 alignment and travel times through Mt. Carmel East Hospital for buses traveling westbound towards downtown Columbus

Stop Change: Westbound line 10 will no longer stop in front of the Heart Center and instead will stop at a new bus pull-off in the west parking lot.

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JANUARY 2017 SERVICE CHANGES

Questions about January 2017 Service Changes?

TRANSIT SYSTEM REDESIGN May 2017 Service Change

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OVERVIEW OF TRANSIT SYSTEM REDESIGN

• Simplified Bus Alignments

• More Direct Service

• More Frequent Service

• More Consistent Service

• New/Improved Connections

• Grid-Like Network

• Even Distribution in Downtown

• More Access

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OVERVIEW OF TRANSIT SYSTEM REVIEW

• Oct 2013: Independent experts hired to review and evaluate bus network

• Mar – Jun 2014: Twelve (12) public meetings held throughout Central Ohio, as well as focus groups and an online survey

• Sept 2014: Proposed network completed based on public input

• Nov 2014: COTA Board of Trustees adopted draft report and adopted framework

• Jan – Apr 2015: Board requested downtown revision and selected recommended downtown plan which further reduces buses on High St

• May – Nov 2015: Ten (10) public meetings held through Central Ohio, in addition to targeted stakeholder meetings

• Jun – Dec 2015: Final network completed based on public input

• Jan 2016: Board adopted final plan

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OVERVIEW OF TRANSIT SYSTEM REDESIGN

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WORTHINGTON

OVERVIEW OF TRANSIT SYSTEM REDESIGN

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WORTHINGTON

OVERVIEW OF TRANSIT SYSTEM REDESIGN

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WORTHINGTON

BUS STOPS

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Beginning November 14, 2016, future bus stop signs showing TSR service will replace current signs.

At the same time, a hood will be placed over the new sign. The hood will show current service. On April 30, 2017, the hood will be removed.

Additionally, informational signs will be posted on each bus stop pole stating the change that will occur on May 1, 2017.

Images for illustrative purpose of process only.

PUBLIC OUTREACH

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Innovative, multifaceted approach to external outreach

• Stakeholder & Community Education• Community leader meetings

• Organization presentations

• Public information sessions

• Individualized Customer Education• Information phone line

• Email

• Street Team

• Mass Market Awareness & Education• TV advertisements

• Billboards

• Media stories

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ALTERNATIVE OPTIONS FOR AFFECTED CUSTOMERSMore people in central Ohio will have better service and more access to COTA’s system when the TSR has been completed. However, in order to make these changes, some existing service will be modified, combined with other service, or, in rare cases, eliminated.

COTA is committed to helping our current customers to find the transportation solution that work best for them:

• MORPC RideSolutions provides a variety of services for commuters traveling to and from work, including vanpools and carpools

• (888) 742-RIDE (7433) or www.morpc.org/ridesolutions

• HandsOn Central Ohio connects people with specialists to help find the transportation source that best fits your needs

• (614) 221-2255 or www.211centralohio.org

• COTA Mainstream is a service for individuals whose limited mobility prevents them from using fixed-route service

• (614) 275-5828 or www.cota.com/mobilityservices

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THANK YOU!

General Questions?

COTA staff available around the room to answer individual TSR questions