Jane Shuttleworth Consultancy and Training THE SCIENCE AND ART OF COMMISSIONING COMMISSIONING AS A...
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Transcript of Jane Shuttleworth Consultancy and Training THE SCIENCE AND ART OF COMMISSIONING COMMISSIONING AS A...
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Jane Shuttleworth Consultancy and Training
THE SCIENCE AND ART OF COMMISSIONING
COMMISSIONING AS A DESIGN PROCESS
JUNE 2006
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Jane Shuttleworth Consultancy and Training
CONTENT
• Some definitions• The science & art of commissioning• Step by step through the design
process • Key messages
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Jane Shuttleworth Consultancy and Training
WHAT IS COMMISSIONING?
• Deciding what you want and who should do it
• Delivering value for money services which make a difference and enable children and young people to fulfil their potential
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Jane Shuttleworth Consultancy and Training
WHAT DOES COMMISSIONING INVOLVE
• Understanding the current position• Strategic planning• Procurement• Performance management & review
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Jane Shuttleworth Consultancy and Training
FOUR STAGE PROCESS
SERVICE USER & other stakeholder
involvement including providers
& IMPROVINGOUTCOMES
1.UNDERSTANDING THE CURRENT POSITION Need, the market, use of resources
4.PERFORMANCE
MANAGEMENT & REVIEW
Plans, contracts, SLAsPriorities, targets, outputs, outcomes.
2. STRATEGIC PLANNING
Analysing information,
setting priorities,
planning for service, workforce and/or culture change
3. PROCUREMENT – designing services, developing specifications, make or buy decisions , letting contracts
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Jane Shuttleworth Consultancy and Training
COMMISSIONING IS A DESIGN PROCESS
• Science - using technical skills
• Art - being creative
• Use an illustration which combines art and science
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Jane Shuttleworth Consultancy and Training
COMMISSIONING IS A SCIENCE
• Using data• Analysing patterns • Setting targets• Monitoring
progress• Contracting
• Use scientific picture eg experiment/laboratory
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Jane Shuttleworth Consultancy and Training
COMMISSIONING IS AN ART
• Developing & shaping services
• Managing culture change
• Ensuring ownership
• Use picture/art work
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Jane Shuttleworth Consultancy and Training
THE SCIENCE AND ART OF UNDERSTANDING THE CURRENT
POSTION
• Benchmarking• Getting into the detail• Understanding trends & making predictions • Using research • Using qualitative data • Understanding where the money goes and what
you get in return
• Who are the scientists in your authority? • Are they listened to?• How do you use information?
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Jane Shuttleworth Consultancy and Training
THE ART OF STRATEGIC PLANNING
• Co-ordination & making connections • Making complexity appear simple • A few clear priorities with budgets & targets• Promoting ownership & involvement• Translating ideas into realistic plans
• Who are the artists? • Who are the strategic thinkers?• Are your top 3 priorities clear to everyone?
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Jane Shuttleworth Consultancy and Training
THE SCIENCE & ART OF PROCUREMENT
• Much more than buying services• Designing services• Having a consistent framework for in-house & external
services• Making cost effective decisions• Clear outputs and outcomes • Shaping & influencing the market• Using purchasing power
• Who works on the procurement of children’s services? (not only about contracting)
• Who understands and shapes the market?• Are there specifications for ALL services regardless of
provider?
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Jane Shuttleworth Consultancy and Training
THE SCIENCE & ART OF PERFORMANCE
MANAGEMENT & REVIEW• Using the same system for all services• Monitoring progress on strategic priorities• Developing evidence base• Everyone knowing how well they are doing• Being flexible & able to adapt
• Who monitors progress against priorities?• Do individual teams & services know how they
are doing?• Are you flexible & able to adapt to changing
circumstances?
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Jane Shuttleworth Consultancy and Training
KEY MESSAGES
• Agreement on the commissioning process• Using the evidence – science• Getting to grips with strategic thinking
and service design – art • Matching finance & activity information• Understanding the depth of change
required at all levels• It’s easy to take some new steps in the
right direction
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Jane Shuttleworth Consultancy and Training
SELF ASSESSMENT
ART SCIENCE
Understanding current position
Strategic planning
Procurement
Performance management & review