Reach your clients with relevant messages on the phone.Direct. Efficient. Scalable. From person to person.

An innovation from jamii Technologies

The road to the client is challenging.

The response to email campaigns lies below 1%.

Postal letters convert to a maximum of 3%.

Two out of three calls via outbound are rejected as the timing is not right.

Every second call center minute is used for non-productive routine conversation.

Good agents in the area of outbound are rare, expensive and require a high tolerance regarding frustration.

jamii is innovation, automation, simplification.

We transform outbounds into inbounds.

We make the job easy.

VoicemailDirect™• Activate clients, boost sales

• Messages directly to the mailbox, generate call-backs

DirectCall™• Marketing, service alerts,

appointments, receivables management

• Direct call, outbound IVR

Message2Call™• Marketing and service

• Initiate DirectCall™ via SMS

Three Solutions for Sales, Service, Efficient Processes

1 2 3

Product Sheet VoicemailDirect™

VoicemailDirect™• Send voicemails to every mobile phone number in Germany, Austria and Switzerland

• The phone does not ring, messages are left directly on the voice mailbox

• The callee receives a message from their provider “You have received a voicemail“

• Same conduct as in cases where the phone is busy, there is a lack of reception or the phone is turned off • Cannot be distinguished from a normal call

• Individuelle Absenderkennung und Rückrufnummer • Persönliche Nachricht: einfache Aufnahme direkt am Telefon von Ihnen selbst, Ihren Mitarbeitern oder einem

professionellen Sprecher im Tonstudio

• Verwendung von Textbausteinen zur Personalisierung der Nachricht möglich, nahtlose Verknüpfung wie in einem normalen Gespräch

• Kein Sprachcomomputer, kein Text to Speech

• Flexible Kampagnensteuerung für eine optimale Planung der Inbounds

• Hoch skalierbar, nahezu beliebig viele Anrufe gleichzeitig

• Einfache und schnelle Integration in bestehende Prozesse, kein IT-Projekt • Anbindung an bestehende CRM und ERP Systeme möglich

• Detaillierter Report für jede Kampagne: Status und Zeitpunkt der Zustellung der Nachricht, Bereinigung um dauerhaft nicht erreichbare und fehlerhafte Nummern

• 100% konform mit Daten- und Verbraucherschutz

1• Individual source identifier and call-back number • Personal message: easy recording directly on the phone either by yourself, your staff or a professional speaker

at a recording studio • Use of text modules possible in order to customize messages, seamless linkage as is the case with a normal

conversation • No voice computer, no text to speech • Day-based campaign management for optimal planning of inbounds • Highly scalable, almost any number of calls possible

• Easy and fast integration into existing processes, no IT-project • Connection to CRM and ERP systems possible • Detailed report for every campaign: status and time of message delivery, clearing up of numbers which are

permanently not available or incorrect • 100% compliant with data and consumer protection

Product Sheet DirectCall™

DirectCall™• Automated direct call • Trigger to activate the call via SMS (exclusively mobile telephone systems) or via email • Calls possible to every mobile and fixed telephone line worldwide • Integration of an Outbound-IVR

• Options such as transfer to call center, voting, confirmation, repeat message

• Individual source identifier and call-back number • Personal message: easy recording directly on the phone either by yourself, your staff or a professional speaker

at a recording studio • Use of text modules possible in order to customize messages, seamless linkage as is the case with a normal

conversation • No voice computer, no text to speech • Day-based campaign management for optimal planning of inbounds • Highly scalable, almost any number of calls possible

• Easy and fast integration into existing processes, no IT-project • Connection to CRM and ERP systems possible • Detailed report for every campaign: status and time of message delivery, clearing up of numbers which are

permanently not available or incorrect • 100% compliant with data and consumer protection

2

Product Sheet Message2Call™

Message2Call™• Dispatch of a SMS or email „A new voice message is available for you, retrieval by clicking on the link“

• Immediate call-back

• Available for every mobile and fixed telephone line worldwide • Integration of an Outbound-IVR

• Options such as transfer to call center, voting, confirmation, repeat message

• Individual source identifier and call-back number • Personal message: easy recording directly on the phone either by yourself, your staff or a professional speaker

at a recording studio • Use of text modules possible in order to customize messages, seamless linkage as is the case with a normal

conversation • No voice computer, no text to speech • Day-based campaign management for optimal planning of inbounds • Highly scalable, almost any number of calls possible

• Easy and fast integration into existing processes, no IT-project • Connection to CRM and ERP systems possible • Detailed report for every campaign: status and time of message delivery, clearing up of numbers which are

permanently not available or incorrect • 100% compliant with data and consumer protection

3

Fields of Application

Business Transaction Example of Application Branches of Business VoicemailDirect ™ DirectCall ™ Message2Call ™

Couponing For use at PoS Stationary Trade, E-Commerce ✔ ✔

Double Opt-In Creation of legally admissible Opt-Ins from campaigns for permission marketing and

Telecoms, Energy, Banks, Insurance, Automotive, Tourism, Media, Lotteries,

✔ ✔

Lead generation Teaser for the creation of inbound sales calls

Telecoms, Energy, Banks, Insurance, Automotive, Tourism, Media, Lotteries,

✔ ✔

Cross- and up-selling Sale of superior services following the conclusion of a contract

Telecoms, Banks, Insurance, Automotive, Tourism, Lotteries, Services

✔

Well wishes Birthdays, public holidays, anniversaries. Can be combined with couponing

Telecoms, Energy, Banks, Insurance, Automotive, Media, Lotteries, Services

✔

Activation of inactive existing customers Increase of customer value through cross- and upselling

Telecoms, Banks, Insurances, Services ✔

Prevention of cancellations Churn prevention, contract extension, cross- and upselling halfway through the

Telecoms, Energy, Insurances, Media, Services

✔

Customer recovery Activation of B- and C-customers, churn prevention

Telecoms, Energy, Insurances, Media, Services

✔ ✔

Relief of service spikes In the run-up to major sporting events, at events

Healthcare, Telecoms, Energy, Tourism, Media, Services ✔ ✔

Service alerts Network failure, malfunctions, appointments, communication, processing status

Healthcare, Logistics, Telecoms, Energy, Insurances, Automotive, Services ✔ ✔

Appointment reminder Reduction of no-shows in the area of service and consultations, doctors, deliveries

Healthcare, Logistics, Telecoms, Energy, Banks, Insurances, Automotive ✔ ✔ ✔

Receivables management Payment reminders, collection of outstanding debts

Retail, Leasing, Telecoms, Energy, Healthcare, Insurances ✔ ✔

Mar

ketin

g &

Sales

Serv

ice

By Post Outbound VoicemailDirect™KPIContacts gross 5.000 5.000 5.000

Conversion inbounds/qualified conversations 3% 10% 35%

Inbounds, qualified conversations net 150 500 1.750

Average call handling time in minutes 2 2 2

Conversion into deals 50% 50% 50%

Deals net 75 250 875

Revenues and costsOrder value without subsequent business deals €80 €80 €80

Creation, production, dispatch mail €0,70 - -

Dispatch voice mail - - €1,00

Full cost minute call centre €0,75 €0,75 €0,75

Revenue campaign €6.000 €20.000 €70.000 Sales growth by factors of 3 up to 12

Costs campaign €3.725 €7.500 €7.625

CPO €50 €30 €9 CPO 80% lower than mailing, 67% lower than outbound

Selling expenses as a percentage of sales 62% 38% 11% Relative sales costs ae reduced by 50 percent from 62 to 12 %

Business Case Automotive

Arrangement of Workshop Appointments General Inspection / Emissions Test

Email Outbound DirectCall™KPIContacts gross 5.000 5.000 5.000

Conversion inbounds/qualified conversations 1% 10% 5%

Inbounds, qualified conversations net 50 500 250

Average call handling time in minutes 10 6 10

Conversion into payments 25% 25% 25%

Payments net 13 125 63

Revenues and costsRevenue per payment €200 €200 €200

Creation, production, dispatch mail €0,02 - -

DirectCall - - €1,00

Full cost minute call centre €0,75 €0,75 €0,75

Revenue campaign €2.500 €25.000 €12.500

Costs campaign €475 €22.500 €6.875

Result €2.025 €2.500 €5.625 Result improves by at least 125 %

Business Case Financial Services

Debt Collection overdue Leasing Rate

Outbound VoicemailDirect ™KPIContacts gross 100.000 100.000

Conversion inbounds/qualified conversations

10% 20%

Inbounds, qualified conversations net 10.000 20.000

Average call handling time in minutes 6 12

Conversion into deals 15% 35%

Deals net 1.500 7.000

Revenues and costsAcquisition commission €120 €120

CPL prize competition address €0,75 €0,75

Dispatch voice mail - €1,00

Full cost minute call centre €0,75 €0,75

Revenue campaign €180.000 €840.000

Costs campaign €120.000 €355.000

CPO €80 €51 Reduction of CPO by a third

Selling expenses as a percentage of sales 67% 42% Relative sales costs ae reduced by 25 %

Business Case Energy

Sales Electricity Contract on Basis of Prize Competition Addresses

No Reminder SMS By Telephone Message2Call ™KPIAppointments gross 3.000 3.000 3.000 3.000

No-Show Rate 40% 25% 10% 10%

Appointments net 1.800 2.250 2.700 2.700

Revenues and costsAverage revenue per appointment €500 €500 €500 €500

Cost per contact - €0,08 €3,00 €1,00

Revenue in total €900.000 €1.125.000 €1.350.000 €1.350.000

Costs in total €0 €240 €9.000 €3.000

Result €900.000 €1.124.760 €1.341.000 €1.347.000 Increase in earnings between 0,5 und 50%, fully automated processes

Business Case Insurance

Reminder Consultation Appointment, Reduction of No-Shows

Selected References

Automotive Daimler

Insurance ERGO

Travel & Torusism Lufthansa CityCenter

Consumer Goods Mango

Telecoms T-Mobile Netherlands

Report on the Compliance with Data Protection and Competition Law

HÄRTING: Internet, Software, Data Protection

Since 1996 HÄRTING Lawyers have been providing their clients with advice and support. The focus of our advisory service is on commercial law. HÄRTING Lawyers are particularly well known from media and internet law.

The law firm hereby certifies that the solutions provided by jamii Technologies are, according to German and EU-law, legally admissible under data protection and competition law.

www.haerting.de

Conditions for Corporate Customers

SME Key Accounts

Minimum purchase 2.500 calls 1) per campaign 2)

600.000 calls 1) per contractual year

List price per call 1) €1,00 <1,00 €

Setup per campaign 2) €250 individual

External costs 3) Direct costs + 10% handling fee

Terms • jamii Technologies General Terms and Conditions Contract

• Payment of 50% upon order, 50% on completion of campaign and payable within 10 days

• Individual, based on draft contract jamii Technologies for major customers

• Payable in advance on a monthly basis and within 30 days

1) Voice message or combined text and voice message from the product range MailboxDirect™, DirectCal™l, Message2Call™. Maximum length per voice message 90 seconds, per SMS 160 characters. All data records transmitted to jamii Technologies are charged; a guarantee for the availability is not given.

2) Charge of at least 2.500 calls per campaign, independent of the actual number of data records transmitted. Maximum duration of campaign 30 days. Each campaign is limited to one source identifier and call-back number.

3) Recording studio, speaker, development contracts awarded to third parties, travel expenses. Commissioning subject to arrangement and approval by client.

Conditions for Resellers

Retail Partner Silver 3) Retail Partner Gold 3) White Label Partner

Minimum purchase 30.000 € sales volume per contractual year

150.000 € sales volume per contractual year

300.000 € sales volume per contractual year

List price per call 1) €1,00 €1,00 Subject to confirmation

Setup per campaign 2) €250 €250 individual

External costs 4) Direct costs + 10% handling fee

Conditions • Contract for retail partners: Arrangement of business relationship between jamii Technologies and customer

• Entitlement to commission, due within 10 days of customer payment having been received

• Contract for retail partners: Arrangement of business relationship between jamii Technologies and customer

• Entitlement to commission, due within 10 days of customer payment having been received

• Conclusion of contract between retail partner and customer

• Reference „Powered by jamii Technologies“

• Payable in advance on a monthly basis and within 30 days

Remuneration for retailers 15% Sales commission

25% Sales commission

0,50 € Dealer purchase price

Customer protection 6 Months5) 6 Months5) 12 Months6)

1) Voice message or combined text and voice message from the product range MailboxDirect™, DirectCal™l, Message2Call™. Maximum length per voice message 90 seconds, per SMS 160 characters. All data records transmitted to jamii Technologies are charged; a guarantee for the availability is not given.

2) Charge of at least 2.500 calls per campaign, independent of the actual number of data records transmitted. Maximum duration of campaign 30 days. Each campaign is limited to one source identifier and call-back number.

3) A guaranteed minimum purchase directly qualifies for silver or gold status. Alternatively, a status can be obtained through cumulative sales from the last 12 months. Initially the status is offered for one year and extended automatically upon renewed qualification.

4) Recording studio, speaker, development contracts awarded to third parties, travel expenses. Commissioning subject to arrangement and approval by client. 5) Customer protection commences with the conduct of the first campaign. It expires if the account covered by customer protection is not used for a campaign with scope

over a period of six consecutive months. Provision of all guarantees is made exclusively for jamii Technologies GmbH, however not for retailers. 6) Customer protection commences when evidence of a contract exists. It expires if the account covered by customer protection does not carry out any campaigns with a

scope of at least 100.000 calls over a period of twelve consecutive months. Provision of all guarantees is made exclusively for jamii Technologies GmbH, however not for retailers.

jamii Technologies GmbH

Wattstraße 9 | 14482 Potsdam | Berlin Area, Germany

+49-331-279753400 | welcome@jamii.com

www.jamii.com

Copyright © 2014 jamii Technologies GmbH. All rights reserved.Build 19-Jan-2015