255 Kelvin GateBracknell, Berkshire, RG12 2TT

Tel: 07557 047695Email: J.Brackenridge@hotmail.com

JAMES ALEXANDER BRACKENRIDGE

I believe I would bring positive and valuable benefits to a company with my Stock Control and Inventory management skills. My Customer Relation’s expertise, supervisory Experience and Process Co-ordination, cost savings and procedural analysis knowledge. I am looking to build on my extensive knowledge of Supply Chain and logistics and with a positive growing company, which will offer me the opportunity to forward my career.

EMPLOYMENT HISTORY

April 2015 – March 2016 Full time 24/7 carer for a family relation.

April 2008 – March 2015 ACAL BFIInventory Controller

Purchased electrical components from over 40 different suppliers worldwide on a daily basis including the Far East.

Supporting 11 sales regions throughout Europe. Managing stock levels and schedule for sales regions. Maintaining ROHS and REACH Compliancy information of

products sourced from all suppliers in portfolio. Ensuring all KPI's are monitored and adhered to. Meeting with suppliers to maintain prosperous relationship. Tracking shipments with freight forwarders (Sea and Air). Ensuring all overdue deliveries and technical issues are

resolved as a priority. Maintaining Excel spreadsheets and produce reports to

monitor departmental expenditure and cost savings for the company.

July 2006 – March 2008 SYNSTAR (HP CDS)IT Hardware Support Specialist

Supported field engineers, providing them with technical Information they required to repair PC, Printer and Servers.

Central point of contact for laptop repairs for all customers. Point of escalation for all logistical issues for helpdesk team. Direct point of contact with customers giving technical

advice via telephone for pc and printer hardware issues.

November 2004 – June 2006 SYNSTARCustomer Service Agent Level 3

Speaking directly with customers to arrange appointments and deal with any complaints efficiently and to an agreed conclusion

Scheduling and despatching Engineers to fault calls across the UK

Speaking directly with customers to arrange appointments and deal with any complaints efficiently and to an agreed conclusion.

Point of escalation for all CSA 1 and 2 staff (8 employees) Arranging 3rd part subcontract repairs for high end

equipment.

September 2001 – October 2004 SYNSTARSenior Inventory Coordinator

Supervisor of a team of seven. Used extensive knowledge of server, storage and laptop

components to offer alternate parts to engineers on fault calls.

Responsible for stock rotation of engineering equipment and computer parts from internal sites to reduce unnecessary purchasing. This included arranging transport.

Liaised with customer-based engineers throughout the British Isles to manage site stock levels.

Responsible for the coordination of UK RMA processes. I was sole point of contact for Yorkshire Bank contract. Chosen by planning director for 6-month secondment for

Fujitsu contract. Deciphering Fujitsu PC, Printer, Server and POS equipment. Liaised with OEMS and carried out physical part checks.

December 2000 – August 2001 SYNSTARInventory Coordinator

April 1997 – November 2000 SYNSTARPurchase Order Administrator

February 1995 – March 1997 GENERAL DATACOMPurchase Order Administrator

EDUCATION

1989-1994 Brakenhale School, Rectory lane, Bracknell 7 GCSEs INCLUDING GRADE C IN ENGLISH, MATHS & SCIENCE

QUALIFICATIONS

Pitman Word Processing Elementary 1st class Typing Elementary Pass Information Technology

City & Guilds NVQ levels one and two in warehousing

GDC 4 day training course in IAN & WAN networks SYNSTAR internal course in telephone skills Health & safety in the workplace certificate D.S. Training certificate in Microsoft Word D.S. Training certificate in Microsoft Excel Activia Training Excel 2007 Intermediate HP Servicing Mobile Computing Products Course HP Servicing DL and GL Servers Certified Fork lift truck operator SCC2 IT Diploma City & Guilds Level 2 2016

I have knowledge and experience in the use of AmiPro, Lotus 123, Outlook, Word, PowerPoint, Excel and SAP JDE OneWorld and Enterprise 1.

INTERESTSI am a collector of Pink Floyd memorabilia. I enjoy playing snooker and also visiting historical places in the UK.

REFERENCESSupplied on request.