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Transcript of James Smith Mary Wolf Katy Wolfrom. Generations in the Workplace Traditionalists (born before 1946)...
Generational Differences in the Workplace
James Smith
Mary WolfKaty
Wolfrom
Generations in the Workplace
Traditionalists (born before 1946)
Baby Boomers (born 1946-1964)
Generation X (born 1965-1979)
Millennials (born 1980-1994)
Why Learn About the Generations?Gain an understanding of the
changing demographics
Understand its impact in the workplace
Increase communication and effective management
Promote teamwork
Current Structure of the Workplace
Generations in the Workforce TodaySource: McNamara 2007
9%
39%
36%
16% Traditionalist
Baby Boomer
Generation X
Millennials
Changing Workforce Structure
Generations in the Workforce by the End of the Decade(as 64 million Baby Boomers reach retirement age)
0% 10%
40%50%
Traditionalist
Baby Boomer
Generation X
Millennials
Generational DifferencesThe events and conditions each of us
experience during our formative years help define who we are and how we view the world.
The ‘core values’ and attitudes that we develop as a result manifest themselves in the workplace and can cause conflict.
Borrowing an Analogy from Nature:
You can compare members of the same generation to trees that were planted in the same year…..
Traditionalists – Age 62 +*Events &
Experiences
Great DepressionNew DealWorld War IIKorean War
*Values
Hard workDedication &
sacrificeRespect for rulesDuty before pleasureHonor
Baby Boomers – Age 43-61*Events &
Experiences
Civil rightsSexual revolutionCold WarSpace travelAssassinationsTV in every homeVietnam War
*Values
OptimismTeam orientationPersonal
gratificationInvolvement Personal growth
Generation X – Age 28-42*Events &
Experiences
Fall of Berlin WallWatergateWomen’s liberationDesert StormEnergy crisisChallenger explosionOil embargo
*Values
DiversityTechno literacyFun and informalitySelf-reliancePragmatism
Millennials – Age 13-27*Events & Experiences
School ShootingsOklahoma CityTechnologyChild focused worldClinton/Lewinsky9/11Iraq WarHurricane Katrina
*Values
OptimisticFeel civic dutyConfidentAchievement
orientedRespect for diversity
Workplace Characteristics
Veterans Baby Boomers Generation X Generation Y
Work Ethic and Values
Hard workRespect authoritySacrificeDuty before funAdhere to rules
WorkaholicsWork efficientlyCrusading causesPersonal fulfillmentDesire qualityQuestion authority
Eliminate the taskSelf-relianceWant structure and directionSkeptical
What’s nextMultitaskingTenacityEntrepreneurialTolerantGoal Oriented
Work Is…An obligation An exciting adventure A difficult challenge
A contractA means to an endFulfillment
Leadership Style
DirectiveCommand and control
ConsensualCollegial
Everyone is the sameChallenge othersAsk why
*TBD
Interactive StyleIndividual Team player
Loves to have meetingsEntrepreneur Participative
CommunicationsFormalMemo
In person DirectImmediate
EmailVmail
Feedback and Rewards
No news is good newsSatisfaction in a job well
done
Don’t appreciate itMoneyTitle recognition
Sorry to interrupt, but how am I doing?
Freedom is the best reward
Whenever I want it, at the push of a button
Meaningful work
Messages that Motivate
Your experience is respected
You are valuedYou are needed
Do it your wayForget the rules
You will work with other bright, creative people
Work and Family LifeNe’er the twain shall meet No balance
Work to liveBalance Balance
Source: Mixing and Managing Four Generations of Employees by George Hammill
Generational Work Traits
Frequent Conflicts/ComplaintsSo I told my boss, “If you’re looking for loyalty, buy a dog.”
“They have no work ethic. They’re just a bunch of slackers.”
“A hiring bonus! Wet behind the ears and he wants a hiring bonus!”
“I can’t believe the way he/she dresses.”
“He/she is out of touch; he/she should just retire.”
“He/she has no manners/does not follow proper etiquette.”
If I hear “We tried that in ’87 one more time, I’ll hurl in his wrinkly old face.”
He asks me, “Do you have an e-mail address?” I felt like telling him, “since you were in diapers buddy.”
Heathfield’s (2007) tips for managing millennials:Provide structure. Provide leadership and guidance. Provide encouragement. Encourage teamwork. Listen. Provide challenge and change.
More tips:Expect them to multi-task, otherwise
millennials will get bored.Expect them to use the computer, cell phone,
and other electronic devices…all at onceEncourage networking. Provide a life-work balanced workplace. Provide a fun, employee-centered workplace.
Different generations…..
…working together!