James Russell IT Management Resume 11212015

JAMES T. J. RUSSELLBartlett, Illinois 60103-4214

Global: (630) [email protected]

www.linkedin.com/in/jimtjrussell

Job Objective

I bring much quality experience and wisdom to a new challenge as I learn the environment, team and respecting what is effective yet bringing a fresh viewpoint, rapid results, and value.

Summary

Managed technology projects to ensure adherence to budget/ scope with Strong PMI Methodology Develop; update IT project plans including things like objectives, technologies, system specifications. Interact with peers, teammates, project members to identify and resolve problems including duties,

responsibilities, and spans of authority and directing and coordinating activities of project personnel. Develop and manage work breakdown structure (WBS) of information technology projects. Submit project deliverables, ensuring adherence to quality standards including monitoring and

tracking project milestones and deliverables. Prepare project status reports collecting, analyzing, and summarizing information and trends. Effectively communicated established executed project plan to client facing position Strong management skills on implementations integrating, troubleshooting, utilizing tools

MS Office through 365, Project, Visio, MS Server, SQL, Windows through 10, OSX, Google Docs & Drive (cloud), infrastructure to create plan to prioritize/organize/accomplish project objective.

Great listener and deep thinker giving full focus to what others are saying, taking time to understand points made, asking questions as appropriate, not interrupting and interacting suitably.

At Abbott took HIPAA training and certification Outstanding employee of the year ( of 200,000) at Motorola saving company billions on duplicate

freight billing, virtually eliminated claims on what was heavy freight claim experience

Volunteer Work

Civic involvement as Economic Development Commissioner Emeritus, Special Advisor to Mayor. Director of Homeowners Association, neighborhood watch, worked on Community Development, civic events and functions. Knight of Columbus First Degree, usher and backup organist St. Peter Damian. Volunteer Instructor on IT programs and many opportunities to help others.

Work History

Sunburst Digital – Hoffman Estates Illinois 08/15-PresentTechnology ManagerManaged all technology, network infrastructure, hardware, software, servers, firewalls, wireless, RDC. Technology, Dynamics CRM, Google Docs, Salesforce, Active Directory, procurement and provisioning, product support, distribution, customer service and process management, technical documentation. Assessed business requirements, developed, processes and managed operations 24/7.

JR & Associates – Bartlett Illinois 04/13 to 03/15Project Management, Systems Infrastructure Manager, Migration Specialist, Technical Systems Documentation, SMEDesigned, developed, managed Project Management plan and requirements team, timeline, methodologies. Created systems documentation and training manuals and programs, Analyzed technological and business needs, gathered requirements, developed Change, Asset management systems, license groups, SLA’s, schemas, implemented CRM systems, Salesforce, migrations and upgrades through windows 10, Mac OSX, Advised, planned, upgraded systems processes/flow, product distribution, provisioning management, quality for well-known clients.(non-disclosable).

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http://www.linkedin.com/in/jimtjrussell

mailto:[email protected]




Work History (cont’d)AT&T – Hoffman Estates, IL 11/10 to 12/12Project Management, Technical Systems Documentation, SME

Created Project Management plan, server environment for Windows Server 2012 r2, Windows 7 and 8 deployments. Upgraded environment and system migration; Subject Matter Expert and systems document editor and work flow documentation.

BFG Technologies Lake Forest, IL 05/08 to 10/10 Project Manager, Remedy Developer, Subject Matter Expert (SME)Updated, integrated BMC Remedy system, and with other applications. Administered BMC Remedy and Oracle servers. created project plan timeline, as SME, advised LAN and Infrastructure team to develop standardized rollout of desktop replacement program internally and software and hardware standards for desktops tools and server environment. Created study of enterprise need for Novell vs. NT security.

CNA Corporate Center via IBM Chicago, IL 10/07 to 04/08Project Manager, Team Lead Developer, BMC Remedy ITSM Project, SME, Technical WriterSetup project to deploy custom ITSM system including replacing PeopleSoft CRM system for HR with custom ITSM Incident Management Console, RKM (Remedy Knowledge Management). Ops Catalogs, Groups, Data Mapping migration of existing data from old system to ITSM, Tivoli SSO. Developed 160 page Training Guide, also developed and implemented Training Labs, Crystal Reports for CNA’s HR.

AT&T – Hoffman Estates, IL 06/06 to 04/07AMC (AT&T Managed Care) Project Manager, BMC Remedy Developer, Senior Technical WriterDesigned, developed, and managed project requirements team, timeline, implementation, methodologies and documentation for BMC Remedy upgrade project including requirements analysis, development, design and support. Upgraded BMC Remedy to other applications via TIBCO to BMC Remedy and Oracle servers. Gathered requirements, developed, integrated proactive ticketing systems like NMS (Netcool Management Systems). Setup SMS push to desktop; Express One documentation. Enhanced application implementing BMC Remedy Mid-Tier/Cloud and web services. Used Mercury Quality Center for testing, DSO for Archiving. Designed, developed integrations based architecture to integrate applications... Developed data migrations; administrated Oracle database; production support. reporting via Business Objects & Crystal Reports.

State Of Illinois, Illinois State Police 11/05 to 03/06Project Management, Remedy Migration and Developer and SMECreated Project Management plan, server environment for Windows Server, Novell, Remedy ARS ITSM system, SQL server, setup network via Catalyst box. Created fresh environment in Remedy, including ITSM, BMC Atrium, and Remedy Mid-Tier/Cloud. Stabilized original Remedy system, created first backup and database split in 8 years; a new archived records app, restored functionality in new system of many non-functional parts of BMC Remedy from major prior system crash. Created new licensing and groups, as well as new levels of CTI’s, cleaned up work flow, migrated to new one year’s worth of closed records. System tested environment, including web client, provided training for staff, help desk, and NOC.

JR & Associates – Bartlett Illinois 01/04 to 11/05BMC Remedy Integrated Systems Developer, Infrastructure Manager Migration Specialist, SME For confidential client developed a BMC Remedy enterprise solution where corporate customers disputed billings. When completed representatives had an intuitive interface for reconciling billing and remediation. Majorly delinquent customers became current, took delinquencies from 400 million, to a tiny fraction.

AT&T – Hoffman Estates, IL 03/03 to 01/04BMC Remedy Application Development, Infrastructure Manager and Database RestorationSetup and configured BMC Remedy, Oracle, & Citrix servers network infrastructure environment, system migration of active links, filters, applications, menus, documentation, workflow including hidden forms, fields in admin environment and user views, and schemas, plus reporting, web views and workflow.

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Work History (cont’d)

AT&T – Mt. Prospect, IL 02/02 to 11/02Project Manager, BMC Remedy Development, Built Virtual Tech Center,Technical WriterCreated project plan, timeline solutions for Enterprise virtual data center and SDLC initiative. Coordinated tasks and responsibilities within divisions and training program for users, full system documentation and user manual. Setup user acceptance test program. Developed solution for data mapping migrating client sites from Clarify to Remedy. Analyzed remote site business needs, established priorities for Enterprise data center project plan. Created Remedy system screens, access to LAN and thin-client system (VM-ware). Created Security policies, ID’s, clearances; LAN/WAN interface, remote access via Citrix and connections to Cisco Catalyst switch. Configured servers, security policy, tested firewalls and network connectivity, user. Setup Citrix interface to Sun terminals and via VOIP Exchange email initiative.

Abbott Labs – Waukegan, IL 01/01 to 10/01Remedy Quality Assurance and System ValidationVQE of BMC Remedy QA Validation Specialist (21 CFR Part 11 Certified) 21 CFR Part 11 Certification; HIPAA trained and certificated; BMC Remedy compliance, scripting, system validation testing, 21 CFR Part 11 testing Remedy Configuration Manager, Help Desk, Change Management, Global, SLA modules; administration, development, testing. FRS compilation, Traceability Matrix, SDLC, IQ/OQ, Notes DB’s. Comdisco - Rosemont, IL 05/00 to 12/00

Project Manager Enterprise Asset Management and Methodologies, SME, Data Engineer Created project management plan and enterprise Life Cycle IT Asset management program (ITCAP). Monitored project progress, resources, timeline and activity of field staff of 300 field data technicians and engineers. Traveled to customer sites, setup disposition program for obsolete equipment, purchasing programs for technology acquisitions and upgrades. Trained customers on procedures of IT CAP initiative. As SME data engineer, developed, implemented Access/VB/SQL interface solution for (IT CAP) web interface. Distributed training package, at conference training all teams on initiative. Redesigning tool brought goals of 20% online, 80% data accuracy in 90 day to 90% online, 95% data accuracy in 45 days.

US Office Products – Des Plaines, IL 11/99 to 05/00Re-Host Project Manager, Network Operations Security Manager, Webmaster, QA Policy Manager Web enabled Operations Group, developed, created policies and procedures for IT community published online. Designed network architecture for Re-Host migration and E-initiative with web tools, streamlined functionality, load time; resolved E-commerce system bugs in a secured server environment. Traveled to regional locations for project centralizing data on V-class servers. Worked with UNIX admins to create a streamlined online security program for remote administration. Developed enterprise Access database and instituted security systems including Data Recovery initiative. Created Operations environment and LAN/WAN network security standards, rights, policies, procedures, setup national card key access. Instituted IMAC program and Change Management initiative via Peregrine and Outlook. Creating form templates for security, change, and others online and set up push technology for security data flow.

Discover Card - Deerfield, IL 10/99 to 11/99

Lotus Notes Migration Project Management, Peregrine Developer and Level 3 Support Specialist Managed project for migration from Netscape mail to upgraded Notes and in all IBM environment, created work-around for design flaw in OS/2 server environment which kept 40% of users offline daily. Worked on Peregrine team to develop Service Center tool for technical community, set up users policies and Service Level Agreements. Developed metrics for Help Desk Technical support teams.

Tenneco ITOC - Lincolnshire, IL 01/98 to 10/99

Asset Management Project Manager, Sponsor, Contract Manager, Service Management Manager

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www.linkedin.com/in/jimtjrussellCreated Enterprise Project Management for Asset Management initiative; scalability key for corporate split. Secured Remedy team, oversaw project environment of 300+ IT servers. Integrated Help Desk & NOC discovery via SMS, NetCensus, Bindview, Patrol, Netcool to OpenView. Developed Lotus Notes

contracts database and push technology with Notes pump, integrated so alerts received of system key, Work History (cont’d)

contract expirations, facilitating easy renewals. Service Management Manager of 24/7/365 operation. Created SLA’s for customer satisfaction measuring performance. Setup workflow, reports via Crystal reports; also ACD, IVR systems; in house training and certification and CBT program with testing by Sylvan. Managed BMC Remedy/Lotus Notes Customer Satisfaction project. Setup Service Management L3 Support; assisted users, provided 1st level resolution. Maintained databases; Top security access.

Projects Snapshot

Developed project solutions for Enterprise Data Center initiative. Identified information categorizing, estimating, recognizing differences, detecting changes in circumstances or events.

Developed training program for end users, setup test sites for users to beta test program. As a Remedy SME developed solution and migrated client sites from Clarify to Remedy Setup access via local connection to thin-client system. Created Security policy, ID’s, clearances. Setup interface for LAN/WAN, SDLC; remote access through Citrix Setup Cisco Catalyst 10000 switch, connectivity, firewalls, related security. Developed Access

solution for Enterprise where corporate data customers disputed billings. Configured Windows servers, security policy, network connectivity for user and remote interface

via Citrix to Sun terminal environment and remote VOIP Exchange e-mail access Designed, developed, and enhanced BMC Remedy System, including SMS push. Developed Web Services in BMC Remedy (Mid-Tier/Cloud) and DSO for Archiving. Created architectural design for integrating apps like WDS (Work Delivery System), Q-Control

(web portal for customers), TMMT (Trouble Management Mid-Tier/Cloud), Netcool and reporting. Designed Interface for NMS (Netcool Management Systems) for proactive ticketing Developed real-time data system from Network systems, reports via Business Objects Crystal. Built portable Beta servers as side hobby cloning production system. VQE Remedy QA Validation Specialist (21 CFR Part 11 Certified) 21 CFR Part 11 Certification;

Remedy System 5.x validation and compliance, scripting, system validation testing, 21 CFR Part 11 testing of Remedy Configuration Manager, Help Desk, Change Request Management, Global.

Designed, developed, enterprise Life Cycle IT Asset management program, resources, managed field staff of 250+ field data technicians, engineers. Traveled to customer sites, setup obsolete equipment disposition, purchasing programs for IT acquisitions, upgrades and trained customers..

Managed capital equipment expenditures relocations, facility and employee relocations globally. Joined the National Notary Association, was Notary Manager for Fortune 100 enterprise. Created annual domestic and international traffic routing guide for same corporation. Replaced manual freight payment system for payment and purchase of materials to final delivery

benchmarked and via Six Sigma and Just-In-Time to automated hi-tech system where goods ordered with certified partnered vendors, all acquisitions bar coded from initial P.O. to delivery.

Developed, implemented Access/VB/SQL interface solution for Life Cycle (IT CAP) web interface. Distributed training package, trained sales and executive staff. Redesigned tool so project goal of 20% online, 80% data accuracy in 90 days, to 90% online, 95% data accuracy under 45 days

Created automated freight billing processing payment system saving significant staffing, manual process, delays, duplications, sped up payment via EFT to just within payment terms, instituted divisionally then enterprise, so year two, net savings because of this initiative exceeded 2 billion dollars! (And awarded CEO outstanding employee of year (of 200,000 peers).

Education

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www.linkedin.com/in/jimtjrussellUniversity Of Illinois, Chicago Mechanical EngineeringUniversity Of Wisconsin, Madison Logistics Transportation Computer Science

Motorola University Transportation Electronic Engineering Advanced Marketing Advanced Management

(Note: At Motorola’s request, taught MS Office Suite at local community college and later at Motorola University.)

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James Russell IT Management Resume 11212015

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