JAMES E. MITCHELL_ MA, CMed, CMC _____Curriculum Vitae CONTACT INFORMATION: Address: 601 – 1610 College Avenue

Regina, SK Canada S4P 1B7 Phone: (306) 780-6017 (O) (306) 780-1090 (C) Fax: (306) 780-7741 (O) E:mail: mitchell.med@hotmail.com (H) jim_mitchell@hc-sc.gc.ca (O) Website: www.adrweb.ca/james-mitchell CAREER HIGHLIGHTS: • 21 years Health Canada (1986 to Present) 2007 – Present, Operations Manager

In this assignment for the Saskatchewan Region of Health Canada, First Nations & Inuit Health (FNIH), negotiate funding arrangements and service agreements with Health Care providers, provider groups and First Nations health organizations. Plan and manage cost centre budgets and human resources for Non-Insured Health Benefits (Dental Care and Medical Transportation) for 120,000 clients throughout Saskatchewan. Supervise dentists, analysts and clerical staff engaged in benefit management. Adjudicate requests for exceptional benefits where staff have been unable to resolve issues with providers. Provide advice and recommendations to Senior Management at the Regional and National levels. Act for the Director of Non-Insured Health Benefits, in her absence.

1997 – 2007, Health Services Manager For Health Canada, First Nations & Inuit Health Branch (FNIHB), in northern and central Saskatchewan, negotiated, managed and mediated multi-party business regarding health funding and service arrangements between Health Canada, First Nations organizations, health care providers, as well as other governments and entities. Managed both annual and multi-year health services and capital funding arrangements and contracts. Led collaborative and directive processes for the design, recommendation and implementation of specific monitoring, auditing, and remedial action. Provided consulting services to First Nations and health organizations in the areas of Health Care Program and Financial Planning, Development, Management, Evaluation and Reporting. Conflict management work connected with this position involved situations where I represented the interests of one party, as well as other cases, where I acted as a third party intervener. Supervised the staff within the North Service Centre, Contracts & Contributions Unit. Participated in regional level discussions and provide briefing notes for regional, senior officers. Acted for the FNIHB Director of the North Service Centre in her absence. On occasion, provided conflict management training for staff from FNIHB, First Nations and other organizations.

Page 2, James E. Mitchell, MA, CMed – Curriculum Vitae 1996 – 1997 Executive Services Officer

This assignment was with the Regional Director’s Office in the Health Canada, Medical Services Branch (MSB) Pacific Regional Office in Vancouver. In charge of strategic planning and strategic management for the Region, coordinating and leading meetings and collaborative work with senior executives from within Health Canada, First Nations, INAC and other organizations. Prepared briefing notes for the Federal Minister of Health and other national, senior officials. Participated as a member of the Region’s team for negotiating with the BC Pharmacists’ Association. Worked closely with the Regional Director and represented him, during his periods of absence.

1994 – 1996 Assistant Regional Dental Officer (Consultant) During this assignment in the Pacific Regional Office for Health Canada,

Medical Services Branch (MSB. The Regional Dental Officer was on assignment in Ottawa during most of this time. Managed the Region’s Field Dental Program and Budget, along with the Regional Dental Benefits Program and its respective budgets, and directed staff and dental providers and dental claims processing contractors. The work required the ability to assess dental records and to make several hundred treatment-related decisions per month; to determine and negotiate suitable adjudication criteria with respect to treatment and fees, in cooperation with the College of Dental Surgeons of British Columbia, dental insurance carriers and others. Mediated disputes between dental care providers and their patients. Met and led discussions and dispute resolution processes with senior representatives of First Nations, health care provider groups and other provincial-level and national organizations. Briefed and advised senior, regional and national level officials and participated in national planning and program development teams.

1986 – 1994 Dental Therapist (EG-06) and Health Educator Lived and served in a number of remote, First Nations communities in northwest British Columbia. Served 7 years as a dental therapist, providing clinical and public health dental care. Three of those years were spent as the Senior Dental Therapist for the North West Zone Office, managing the zone dental program’s budget and staff. One year in that area was spent on assignment as the Zone Health Educator, managing the Health Education budget, resources and activities for providers and residents of 25 communities. Advised First Nations and health care providers, with respect to health issues and management of health programs and staff. During this assignment I acted also for the Director of the North West Zone, in his absence.

• May 2002 – Present, Facilitator – Conflict and Parents in Divorce

Saskatchewan Justice, Family Law Support Division Course content includes sections on conflict management techniques and selection of appropriate dispute resolution methods for situations involving separation and divorce. Part-time contract, currently two days per month.

Page 3, James E. Mitchell, MA, CMed – Curriculum Vitae • Sept 2004 – Present, Mediator – Farm Debt Mediation Service

Part-time contract with Agriculture Canada, mediating financial disputes between farmers and their creditors (usually multiple creditors and issues at the table) Currently one to two days per month.

• Mediator, Saskatchewan Government Insurance (SGI) Roster Mediate disputes between SGI and claimants with unresolved claims issues. • Instructor in Conflict Negotiations, Correctional Worker Program

Saskatchewan Institute of Applied Sciences & Technology (SIAST) in Prince Albert. Fall of 2006, for two groups of second year Correctional Worker students.

• Private Practice Conflict Analyst, Mediator and Management Consultant EDUCATION & PROFESSIONAL QUALIFICATIONS: • Master of Arts in Conflict Analysis & Management Program, Royal Roads University, Victoria, B.C. Graduated in September, 2005. Included theory and

Practice in multi-party consultation, negotiation, mediation, and other methods of conflict analysis and management. My area of specialization was in the Organizational stream, with significant weight given to theory in Organizational Development and Social Psychology.

• Mediation and Interest-Based Problem Solving (90 Hrs.) Mediation Services, Saskatchewan Justice, 1998-2001 (Certificates attached. Although not all course titles indicate the word “Mediation”, Mediation skills were the primary skills taught and practiced during these sessions.) • Additional University and Professional Study

Accounting, Business Communications, Business Administration, Economics, Marketing, Real Property Law and Ethics, Working with Fearful Individuals, Divorced Parent Education, Counselling, Harassment and Violence Prevention, Successful Negotiation, Dealing with Challenging Employees, Ethics in Management Consulting, Business Analysis, Facilitation, etc.

• Chartered Mediator (CMed) designation from the ADR Institute of Canada, December, 2001 – Present • Certified Management Consultant (CMC) designation from the Canadian

Association of Management Consultants, May, 2007 – Present. Areas of specialization include Conflict Analysis & Management, Organizational Analysis & Development, Health Care Management

• Professional Membership:

- ADR Institute of Canada, Inc. (SK Region “Past-President”), and National Committee for Accreditation of Chartered Mediators - Canadian Association of Management Consultants

Page 4, James E. Mitchell, MA, CMed – Curriculum Vitae EDUCATION & PROFESSIONAL QUALIFICATIONS, cont’d: • Professional Liability Coverage in Mediation, Marsh Canada Limited,

$2,000,000 • Experience in surveys and research projects through: Project development

and data collection, analysis , recommendations and models, implementation and evaluation. Projects included oral health status surveys, research using an anti-caries medication and live patients, health program evaluations (community, provincial and national levels), ad hoc audits and remedial action regarding of health care provider and client organization billing patterns and performance, clinical evaluation and recommendations/program direction and policy development for Health Canada programs. Served as primary researcher for a 2004 province-wide survey of services available for Saskatchewan families experiencing conflict, and for a 2004/05 major research project and model development with respect to governance interface management.

REFERENCES: Available upon request