JAMES BYRNE97 Market Point Drive Greenville, SC 29607

Phone: 404.372.8780 E-mail: jbyrne9112@gmail.com

Experienced Software Implementation Specialist with knowledge in multiple SAP modules and applications. Trained Cintas employees on SAP software across the United States. Also managed four branch locations of the Cintas Document Management Division. Managing branch locations allowed me to utilize my managerial and leadership skills which allowed me to be selected to help turn around these branches and make them profitable. I am a certified Smith System Trainer, Six Sigma Green Belt certified and OSHA certified.

The Family Effect April 2015-Present

Volunteer Work

The Family Effect works to reduce addiction as a leading cause of family collapse and harm to children in Upstate South Carolina. We accomplish this goal by raising funds and recruiting volunteers for effective, research-based programs for families and children at The Phoenix Center of Greenville.

• I work with the Helping Hands program at one of the housing facilities to provide general maintenance projects.

• Landscaping, bike repairs, carpentry projects, painting and many others.

• This critical program provides comprehensive, residential treatment to about 120 pregnant women, young mothers and preschool-age children each year.

GSE Team Member, Philippines February2015 - March 2015

Member of a cultural and vocational exchange opportunity sponsored by the Rotary International Foundation for those in their professional lives. Since it was started in 1965, over 69,000 professionals have traveled to 104 countries to observe vocations and ways of lives abroad, developing professional and personal relationships along the way. Exchange visits are between paired areas of the world for a four-to-six-week study program in which participants train in language, culture, occupations and current events in their host country. Plans of the Rotary Foundation program include:

• Creating a network of Rotarians through e-mail contacts to work within their club, district and beyond to educate others of the importance of GSE and what it means to the future of Rotary

• Promoting GSE wherever possible at district and international conventions, foundation seminars and anywhere Rotarians gather.

CINTAS DOCUMENT MANAGEMENT, United States October 2012 - May 2014SAP Implementation Specialist

• Traveled throughout the US to implement SAP Software and train employees at 20 different Cintas branch locations. Trained between 6-60 partners at each branch location.

• Ensured that all handheld personal route computer (PRC) devices were properly implemented and employees were trained to use them efficiently.

• Ensured all office staff was trained on SAP software (ECC/CRM/Portal/MMC) and were able to utilize it to improve profit and accurate reporting.

• Major duties included:• Project Implementation• Training and Development• Leadership• Project Delivery and Execution• Account Management• Follow Up

CINTAS DOCUMENT MANAGEMENT, COLUMBIA, SC November 2011- October 2012Service Manager (Branch Manager)

• Worked with General Manager to open a new branch location/transfer station to improve the profit for the South Carolina market.

• Kept market profitable during transition of opening new branch location.• Duties as the branch manager included;

• Performance Management/Strategic Planning• Contract Negotiation/Customer and Vendor Management• Budgeting & Forecast/P&L Performance• Safety Leadership• Sales

• Generated revenue and met sales targets• Developed leads within respective territory to drive additional sales opportunities through cold-calling and lead generation campaigns• Gathered and utilized business intelligence on prospects to support sales calls, product presentations and driving new business

• Change Management

• Arranged an implementation schedule of events

• Managed and controlled costs so they remained within budget• Influenced staff by getting them to move toward a common goal• Increased operational efficiency• Reduced the impact of change on the business• Employee Coaching and Development

CINTAS DOCUMENT MANAGEMENT, CHARLESTON, SC June 2010 – November 2011

Service Manager (Branch Manager)

• Managed a branch location in Charleston, SC. Duties include making sure overall operation met and exceeded projections as well as the following:

• Performance Management/Strategic Planning• Contract Negotiation/Customer and Vendor Management• Sales

• Generated revenue and met sales targets• Developed leads within respective territory to drive additional sales opportunities through cold-calling and lead generation campaigns• Gathered and utilized business intelligence on prospects to support sales calls, product presentations and driving new business

• Contract/Service Agreement renewal• Budgeting & Forecast/P&L Performance• Safety Leadership• Change Management• Employee Coaching and Development• Managed team of Service Representatives (Drivers) and office staff

CINTAS DOCUMENT MANAGEMENT, ATLANTA, GA January 2009 – January 2010 Service Manager

• Managed team of Service Representatives (drivers) and Shredding Specialists (warehouse staff).• Hired and trained new partners.• Trained existing partners on service and safety policies/ standards.• Worked with other managers and partners on operational duties.

CINTAS DOCUMENT MANAGEMENT, ATLANTA, GA May 2007-January 2009 Management Trainee

• Worked with service, administrative, and sales teams to learn key functions of business operation.• Championed Personal Route Computer (PRC) rollout.

• Championed service charge initiative in Atlanta area.• Key player in Shred-USA acquisition. Negotiated new/different pricing with Shred-USA customers and

keyed all customer information into the Cintas database. • Implemented 4/10 work week reroute for Atlanta area.

ducationGeorgia College & State University, Milledgeville, GA December 2006BA, Business Administration, Concentration in Management