Co-involvement, the patient experience

Jag Passan

11 April 2013

What is Leeds Involving People?

Healthwatch Leeds’ ambition

• Voice

• Influnce

• Scrutiny

• Satisfaction

• Meeting needs of people

• Improving quality of

services

How can meaningful involvement

improve people’s experience?

Benefits of Involvement

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Benefits to the

service providers

• To demonstrate

accountability

• To provide better services

• To develop better

organisation

Benefits to people

• Information to make choices

• Shared vision

• Improve patient experience

4 questions to consider about any

involvement work

• Why is this important to the people in charge?

• What are the reasons why people get involved?

• What does ‘good’ look like?

• How do we effect changes?