Jackie Ramstedt - Indiana Apartment Association · Jackie Ramstedt, CAM, CAPS, CAS is a nationally...
Transcript of Jackie Ramstedt - Indiana Apartment Association · Jackie Ramstedt, CAM, CAPS, CAS is a nationally...
Jackie Ramstedt, CAM, CAPS, CAS
President. National Speaker /Trainer, Performance Coach &
CMO Chief Motivational Officer
Ramstedt Enterprises, Inc.
www.JackieRamstedt.com 800.925.5169
Jackie Ramstedt, CAM, CAPS, CAS ~ www.JackieRamstedt.com ~ 800.925.5169
Presented for the AWESOME Sales Leaders of
October 10, 2019
Indiana Convention
Center
Indianapolis, IN
Jackie Ramstedt, CAM, CAPS, CAS is a nationally renowned, requested repeat Motivational Keynote Speaker, National Trainer, Consultant, and Performance Coach who has more than 33 years experience in the multi-housing industry. She has spoken to thousands of industry professionals on a national level for the National Apartment Association, Multifamily Pro Annual Brainstorming Events, the Institute of Real Estate Management (IREM), National Affordable Housing conferences, and numerous state and local Associations, including various management and investment companies throughout the United States and Canada.
This is also Jackie’s 15th consecutive year speaking with the prestigious Apartment All Stars Team national tours specializing in customer service, resident retention, leasing and management solutions.
Jackie earned her CAM and CAPS designations back to back and her CAS (Certified Apartment Supplier) designations whereby she was awarded the CAS Designate of the Year from her local Austin Apartment Association.
Jackie is a veteran instructor of all NAA designation courses including NALP, CAM, CAS, CAPS, and IRO. Jackie was awarded the “Faculty Member of the Year” from her local Austin Apartment Association, where she has served on the Board of Directors and as Education Committee Chair. Jackie is also an accredited instructor teaching core and MCE courses for the Texas Real Estate Commission (TREC).
Starting out on site as a part time housekeeper and weekend Leasing Consultant, Jackie continued to work her way up through the ranks building credibility through her advancements, while winning numerous performance awards, including Manager of the Year. She has worked as a National Marketing Director, National Performance Director, and National Training Director, and University Trainer for some of the nation’s largest management companies.
Jackie is an accomplished author and her articles have been featured in some of the industry’s leading publications and most recently has co-authored the first Apartment All Stars Complete Guide to Leasing Apartments.
Two of Jackie’s most recent endeavors have expanded to being a part of our industry’s leading partners in education, Multifamily Insiders for a series of “Live” and “On Demand” Webinar Wednesday show series and a newly formed partnership with seven of our industry’s most respected and talented professionals, the ApartMentors focusing on employee engagement and talent development.
Jackie’s impressive clientele listing includes such national management and investment corporations as JES Holdings LLC , J.P. Morgan / Fleming of New York, Equity Residential, Archon Residential, Capstone Real Estate Services, CED- Concord, AIMCO, Gables Residential, Greystar Management, Corcoran Jennison Management, Fairway Management , LEDIC Realty Company, Walden, Camden, Home Properties, Inc., Berkshire Property Advisors, Winn Residential Management, Paradigm Management, CLK Multifamily, Heartland Real Estate Investments, to name just a few.
Her energetic and enthusiastic speaking style makes her seminars fun and exciting with a “down to earth” approach to education. Jackie’s “real world solutions for real world challenges” focuses on empowering others to reach their full professional and personal potential through “balance” in their lives while reminding us of the important role continuing education plays in the success of our performances. Remember…“Nothing is as contagious as ENTHUSIASM!”
“We make a living by what we get, but we make a life by what we give”.www.JackieRamstedt.com www.linkedin.com/in/jramstedt
www.FaceBook.com/jackieramstedt www.Twitter.com/TheHappyBus
www.ApartmentAllStars.com
What Do Our
Residents
Really Want ?For Themselves: _____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
For Their Home: _____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
For Their Lifestyle:
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
1
“The customer experience is the next
competitive battleground.” Jerry Gregoire, Author
Jackie Ramstedt, CAM, CAPS, CAS ~ www.JackieRamstedt.com ~ 800.925.5169
1. _____________________________________________________________
_____________________________________________________________
2. _____________________________________________________________
_____________________________________________________________
3. _____________________________________________________________
_____________________________________________________________
4. _____________________________________________________________
_____________________________________________________________
5. _____________________________________________________________
_____________________________________________________________
6. _____________________________________________________________
_____________________________________________________________
7. _____________________________________________________________
_____________________________________________________________
8. _____________________________________________________________
_____________________________________________________________
Jackie Ramstedt, CAM, CAPS, CAS ~ www.JackieRamstedt.com ~ 800.925.5169
2
Are You Providing
Top Quality Service
for Your Residents?
“The goal as a company is to have customer service that is
not just the best but legendary.” ~ Sam Walton
Your Property!
Your Customer!
Your Competitors!
_____________________________________________
_____________________________________________
_____________________________________________
______________________________________________
______________________________________________
______________________________________________
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________
Jackie Ramstedt, CAM, CAPS, CAS ~ www.JackieRamstedt.com ~ 800.925.5169 3
What is your marketing
advantage? Are you staying
competitive?
How have they changed? What
are they really wanting in an
apartment home today?
How different personalities prefer their
communication!What They Value What Annoys Them
Achievement
Challenge
Success
Speed
Completion
Decisiveness
Boredom
Small Talk
Excuses
Laziness
Overemotional
Taking Orders
The
DRIVER
Security
Stability
Rules & Policies
Efficiency
Facts
Organization
Inaccuracy
Change
Aggressiveness
Shouting
Exaggeration
Mediocrity
The
ANALYTICAL
Contribution
Cooperation
Loyalty
Approval
Trust
Relationships
Conflict
Disrespect
Insensitivity
Yelling
Rudeness
Pressure
The
AMIABLE
Freedom
Excitement
Vision
Uniqueness
Innovation
Flexibility
Rules
Structure
Tedium
Formality
Slowness
Details
The
EXPRESSIVE
“We ALL have two choices….To accept who and where we are in life OR
To strive for what we can become and where that can take us.”Mark Stevens
Your Management Sucks! 4
________________________
________________________
________________________
________________________
________________________
________________________
________________________
________________________
________________________
________________________
________________________
________________________
Jackie Ramstedt, CAM, CAPS, CAS ~ www.JackieRamstedt.com ~ 800.925.5169
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
“Connecting”
The “Conversational” Script
Jackie Ramstedt, CAM, CAPS, CAS ~ www.JackieRamstedt.com ~ 800.925.5169 5
“TOP 10” Best Closing
Lines That Really Work!
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
______________________________________________
______________________________________________
______________________________________________
______________________________________________
______________________________________________
______________________________________________
______________________________________________
______________________________________________
______________________________________________
______________________________________________
"What gets measured gets done, what
gets measured and fed back gets done
well, what gets rewarded gets
repeated.”
John E. Jones
6Jackie Ramstedt, CAM, CAPS, CAS ~ www.JackieRamstedt.com ~ 800.925.5169
6