Jack Henry & Associates, Inc. Core Director Fireside … Director Fireside Chat...• CPS OTP...
Transcript of Jack Henry & Associates, Inc. Core Director Fireside … Director Fireside Chat...• CPS OTP...
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
Core Director Fireside Chat – 2017 update
Jack Henry & Associates, Inc.®
© 2017 Jack Henry & Associates, Inc.®
Legal Disclaimer: Dates contained in this document are
provided as estimates only and can be changed at any time
at the sole discretion of Jack Henry & Associates, Inc. This
information may not be incorporated into any contract and
should not be relied upon in making purchasing decisions.
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
BEC 2016: Record Attendance - 2,170
• CIF 20/20 370
• Core Director 101
• SilverLake 842
• CEO Forum Attendees 116
• Guests 59
• Prospects 20(representing 14 banks)
• Jack Henry Associates 387
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
National and Regional User Groups (RUGS)
• Core Director Board:
– President: Will Cologna, Guaranty Bank
– Vice President: Brian Moore, The Pataskala Banking Company
Central States Caribbean Bankers Great Plains
Great Lakes Southeastern Western Regional
Upper Midwest Cooperative
© 2017 Jack Henry & Associates, Inc.®
Your Presentation Team Today
Mark ForbisChief Technology Officer
Ron MosesConsumer & Commercial GM
Stacey ZengelJH Banking President
© 2017 Jack Henry & Associates, Inc.®
Presentation Support Team
Kevin SligarSr. Director, Software Eng.
Susan GeissBanking Operations GM
Scott EllisSr. Manager, Technical Support
Clint RaderSr. Manager, Software Eng.
© 2017 Jack Henry & Associates, Inc.®
• A LOT of listening
• Visiting with many customers and prospects
• Melding together the JH Banking team and brand
• Enhancing our customer communications
• Working very closely with our sales team
• Analyzing our business
• Planning for the future
• Thinking through how we can be even better
So, what have I been doing?
© 2017 Jack Henry & Associates, Inc.®
• Merger & Acquisitions
– Continuing at a steady pace compared to prior years
• In-To-Out transactions continue
– Security, regulations, and technical talent attraction driving outsourcing
• Competition for new business is very keen
– Consultant driven
– Price sensitive
– Term & conditions almost always heavily negotiated
• New business often payments or digitally driven
Banking Brand Environment
© 2017 Jack Henry & Associates, Inc.®
• Enhancing our customer communications
– “Fireside Chats”, “Top 10” priority lists, customer visits, daily announcements
• Knocking down the perception of any silos
– Providing an increased JH Banking Brand view to customers
• How can we gain efficiency & improve as a brand?
– Continuous Process Improvement, Blue Hammer
• Sales - Continuing our momentum
– 2013-2016 – 77 customer additions
• Staying Focused on our Top 10 priorities
– Communication - Execution - Accountability
Key Items on My Radar
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
63%
28%
6%
3%
Asset Ranges
$0 - 200M $200M - $500M $500M - $750M $750M >
74%
26%
Inhouse vs. OutLink
Inhouse OutLink
Core Director
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
Look For The Signs
= Missed Commitment
= Completed
= In Process
= Date Change by Jack Henry (will also have accompanying reason)
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
Regulatory changes can impact our top 10.Dates contained in this document can be changed at any time at the sole discretion of Jack Henry & Associates, Inc.
INTEGRATION
INITIATIVES
BLUE
HAMMER
PROGRAM
PAYMENTS
INITIATIVES
CASH
MANAGEMENT
INITIATIVES
PROCESS
IMPROVEMENT
INITIATIVES
ENTERPRISE
RISK
INITIATIVES
PLATFORM
INITIATIVES
1 2 3 4 5
6 7 8 9 10
MOBILE
INITIATIVES
ENTERPRISE
MESSAGING &
ALERTING
INITIATIVES
OUTLINK
INITIATIVES
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
1MOBILE
INITIATIVES
Banno Mobile• Transfer & Loan Payment Improvements – ✓
• Check Image support – ✓
• Basic eStatements (view only 4|sight only) – TBD
• 3D Touch support of iOS – TBA
Banno People• User activity timeline – ✓
• Reports (User Activity, Product Activity, Money Movement Activity) – ✓
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
1MOBILE
INITIATIVES
Branch Anywhere• All Cores - Available ✓
• Account Opening - See platform initiatives
• Commercial Cash Management
• ENS Communication - TBA
goDough• User Interface enhancements (goDough 4.X) – 4/30/2017
• Password expiration prompt & end initiated password change – ✓
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
PAYMENTS
INITIATIVES
2EMV
• Rollout continues - Available ✓
Fraud Concierge Services• Beginning to work with clients on proactive fraud strategies – ✓
• Beta client engagements underway – ✓
Faster P2P Settlement• Ability to receive money on Visa debit card vs checking acct. ✓
• 3rd Party Provider Evaluation – ✓
• Add P2P recipient with Mobile phone and send SMS messages through ENS – Beta
April 2017
Full Bill Detail (iPay)• Complements existing ‘summary info’ ✓
• 19 Payees available today ✓
• Enable eBill Detail for 80% of eBill activity – 4/1/2017
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
PAYMENTS
INITIATIVES
2EPS New Biller Direct Solution - SmartPay Biller Direct
• Convenient electronic bill presentment and payment (EBPP) solution – ✓
• Allows businesses to:
Store, view and deliver invoice information to their customers
Facilitate online collection of amounts due
Export payment data files.
Cardholder Awards and Campaigns• Working to completely revamp our approach to driving increased card users and
transactions – Q2 CY 2017
• Finalizing Vendor decision – 1/31/2017
FY2017 Jack Henry Banking Top 10 List
Digital Wallets• ApplePay-JHA has 12.5% of entire issuer market - Available ✓
• BETAs in process for Samsung-Android Pay -10/30/16 ✓
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
CASH
MANAGEMENT
INITIATIVES
3Commercial Cash Management
• SilverLake Available ✓
Treasury Management• SilverLake – 3/31/17
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
ENTERPRISE
RISK
INITIATIVES
4Fraud Management System Conversion to Falcon
• Parallel scoring since Oct 2015
• Early adopters in May 2016; full conversion in June 2016
Enterprise Risk Mitigation Solutions
FY2017 Jack Henry Banking Top 10 List
* Dates are for SilverLake
availability. CIF 20/20 & Core
Director availability dates TBA.
Cardholder Alerts and Controls• Working with outside vendors and JHA mobile on solution - 06/30/17
• AML Module – 6/30/17
• Fraud Module – 12/31/17
• Card Services Module – 12/31/17
• eFraud Module – 12/31/17
• CTR Module – 12/31/17
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
PLATFORM
INITIATIVES
5OnBoard Deposits
• Core Director availability – 12/30/17
• Expose Account Origination Business Services – 03/31/17
• Expere (WKFS) Integration – 12/30/17
OnBoard Loans• Core Director availability – 06/30/17
• Expose Account Origination Business Services – 3/31/17
• Expere (WKFS) Integration – 12/30/17
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
BLUE
HAMMER
PROGRAM
6Product
• Banking Core strategy – 1/20/2017 ✓
• Customization Review - ✓
• Product Functionality Phase I (Top 10 application enhancements) – 12/31/16 ✓
• Product Functionality Phase II (Roadmap for enhancements) – 3/31/17
• Product Functionality Phase III (Development) – 12/31/18
• Xperience Technologies Rollout
Services • Customer Program Management - ✓
• Implementation Project Management consolidation – ✓
• Improved Incident Notification (Internal) - 12/31/16
• Improved Downtime Coordination– 10/30/2016 ✓
• Improved Incident Notification (Customers) - TBD
• Service Level Standards support in jSource – 03/31/17
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
BLUE
HAMMER
PROGRAM
6Sales
• Product demonstration enhancements – 12/15/16✓
• Sales tools automation* – 12/15/16✓
• Continuing Education Curriculum* - 12/15/16✓
• Prospecting and nurturing campaign* - 12/15/16✓
Marketing • SI Planning – 05/30Z/2017✓
• Internal Initiative Visibility ✓
• JHA Banking Marketing Plan✓
• BEC Planning – 11/30/2017
Legal • CWR standardization –
• Contract Modernization - Phase I
• Phase II – 12/31/16
• Phase III (OutLink Repricing) - 2/1/2017
FY2017 Jack Henry Banking Top 10 List
*Complement to Blue
Hammer Program
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
ENTERPRISE
NOTIFICATION
SYSTEM (ENS)
7Enterprise Framework - Available ✓
Framework Adoption with e-mail support • 4|sight support - ✓
• Treasury Management – 6/30/2017
• Commercial Cash Management – 3/31/17
• CPS OTP Services – 6/30/17
• Synapsys – 6/30/17
• Other Products – TBA
Framework Adoption with text support • iPay - Beta target 2/28/2017
• CPS OTP Services – 6/30/17
• Synapsys – 6/30/17
• goDough, Banno, NetTeller – TBD
• Other Products- TBA
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
INTEGRATION
INITIATIVES
8Enterprise Integration Competency Center
• Organizational unit for governing application integration
• Serves as discovery and scoping efforts for JHA’s integration activities
• JHA Management submitted & reviewed by EICC Committee
• Once approved, committed to development backlog
FY2017 Jack Henry Banking Top 10 List
• All Cores: Same Day ACH
• All Cores: Financial Performance Suite
• All Cores: RDA Integration – Q2/2017
• Teller Capture/Thin Client Support – 12/31/2017
• OnBoard/NetTeller Integration for Opening Accounts
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
INTEGRATION
INITIATIVES
8Commercial Lending Center
• Contact & Account Information into CLC – 4/12/17
• Export Function with CLC - 12/15/2016
• Import Function with CLC - 12/15/2016
Cadence• Administer secured lines of credit, asset-based lending, and other forms of
commercial finance on a single platform – 3/31/17
• CLC to CLMS Integration – 7/31/17
• CLMS to become provider on jXchange – 11/15/17
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
OUTLINK
INITIATIVES
9
OutLink Communication Strategy• Improved Critical Incident Notification (Internal) – 12/31/2016
• Improved Critical Incident Notification (Customer) – TBD
• ENS Automated Incident & Operations Notification (Internal) – 12/31/16
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
PROCESS
IMPROVEMENT
INITIATIVES
10
X9 Capture (item processing centers)• 08/31/2016 ✓
support cases• 09/30/2016
FY2017 Jack Henry Banking Top 10 List
Automated Memo Post• TBD
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
FY2017 Jack Henry Banking Top 10 List
Block Chain• Just completed our proof of concept using MultiChain
• Simulated moving money from person A to person B through 4 Fis
• Primary concerns to date – speed, lack of standards and regulation
• Technology is likely some years away
Faster Payments ‘Hub’• Integration to allow transactions to settle outside of standard methods (ACH/Card
rails)
• Less expensive/faster transactions.
• Banking Core Use Case – 12/31/2017
Credit Card Processing• Analysis continues
FUTURE
CONSIDERATIONS
FUTURE
CONSIDERATIONS
© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®
FUTURE
CONSIDERATIONS
FY2017 Jack Henry Banking Top 10 List
CECL• “Current Expected Credit Loss Model”
• New methodology: recognize expected lifetime losses at origination
• New product - CECL Datastore and Validation underway – ✓
• New product - CECL Analysis and Reporting underway – Oct/Nov 2017
© 2017 Jack Henry & Associates, Inc.®
Top 10 updates will be provided quarterly
to your CRM and Sales Executive
© 2017 Jack Henry & Associates, Inc.®
• Clint Rader – [email protected]
• Joel Thomas – [email protected]
• Kevin Sligar – [email protected]
• Mark Forbis – [email protected]
• Ron Moses – [email protected]
• Scott Ellis – [email protected]
• Stacey Zengel – [email protected]
• Susan Geiss – [email protected]
Contact Information