JABRA SELLING TIPS - se.ucc.westcon.comse.ucc.westcon.com/documents/36282/GN_Selling_Tips.pdfJABRA...
Transcript of JABRA SELLING TIPS - se.ucc.westcon.comse.ucc.westcon.com/documents/36282/GN_Selling_Tips.pdfJABRA...
JABRA® IS A REGISTERED TRADEMARK OF GN NETCOM A/S
WWW.JABRA.CO.UK
JABRA SELLING TIPSYOUR ESSENTIAL GUIDE TO SELLING JABRA HEADSETS
JABRA SELLING GUIDEFind the right Jabra headset for your customers’ needs
Working Range Comms Devices Work Environment Jabra Solution Characteristics
Desk phone
Mobile+ desk phone
Mobile+ PC softphone
Desk + softphone
Softphone
Softphone
Desk phone
Mobile+desk+ PC softphone
Office centric
Noisy/open office
Quiet office
Quiet office
Noisy/open office
Quiet office
Open office
Open office
Quiet office
Noisy/open office
Noisy/open office
Quiet office
Quiet office
BIZ™ 2400 Duo/Mono NC*GN2000 Duo/Mono NC*
M5390
M5390 USB
GN9350e
GN9330e USB
10x better audio, build & comfortRobust with all-day comfort
70m range, Bluetooth® NC*, DSP**
70m range, MS OC certified, Bluetooth®
Seamless dual connectivityDSP**, 120m, lightweight
120m range, lightweight
BIZ™ 2400 MonoGN2000 Mono
M5390
BT530 USB
GN9330e USB
70m range, Bluetooth® NC*, DSP**
Superior noise blackout, Bluetooth®
120m range, lightweight
BIZ™ 2400 USB DuoGN2000 USB Duo
GN9330eGN9120 DuoGN9120 Flex
M5390
120m range, lightweight Duo speakers/NC*, 150m NC* Flex-boom arm, 150m
70m range, Bluetooth® NC*, DSP**
BIZ™ 2400 USB/MonoGN2000 USB/Mono
GN9120 Micro
10x better audio, build & comfortRobust with all-day comfort
10x better audio, build & comfortRobust with all-day comfort
10x better audio, build & comfortRobust with all-day comfort
150m range
Desk centric
Mobile centric
Users spend most
of their time out of
the office e.g. sales
staff and executives
Users spend most
of their time in the
office e.g. office
personnel, managers
and specialists
Users make calls
from their desks
e.g. customer service
staff or contact
centre agents
*NC = Noise-cancelling microphone ** DSP = Digital Signal Processing technology
Office Centric
Mobile Centric
FEatuRES aDvaNtagES BENEFitS
Works with both PSTN and VoIP calls
Ability to switch between devices Future-proofing the investment in headsets
Multi-unit conference call capability
Up to 4 headsets can join a single call wirelessly from anywhere in the office
Reduces cost of individual users dialling into conference calls
IntelliTone™ Greater hearing protection whilst on calls
EU Noise-at-Work compliant
Digital Signal Processing (DSP) Improved sound quality Clearer conversations
DECT Technology Secure digital encryption Reassurance of confidentially on calls via DECT headsets
Noise-cancelling microphone Reduced background noise Less repetition on calls due to clearer call quality
Up to 120 metres wireless range Freedom to move around Increased efficiency
Up to 9 hours talk-time, (via traditional telephony)
No need for consistent charging throughout the day
Reassurance that headset will last a full day
Microsoft® Office Communicator 2007 optimised version available
UC solution with crystal clear audio Plug-and-play compatibility, providing professional, easy to use headset
Multiple wearing styles Allows headset personalisation Increases wearers comfort for all-day use
Jabra GN9350e
StaRtiNg thE CONvERSatiON
- Are you looking to upgrade your telephone system to accommodate VoIP telephony at some point in the future?
- Do you require your employees to participate in conference calls or training therefore requiring more than one member of staff to be on the call?
- Are you aware of Noise-at-Work legislation which specifies that all employers within the EU ensure the protection of their employees hearing?
- Did you know the GN9350e is Noise-at-Work compliant, with built-in functionality to keep average daily noise exposure below 85db? This is particularly relevant for your users that spend many hours on the phone every day.
aCCESSORiES
- Headband, neckband and earhook supplied with the Jabra GN9350e headset
- Jabra GN1000 Remote Handset Lifter or EHS cables – answer and end calls when away from your desk, (supplied separately)
- Extra battery and cradle for 24 hour talk-time (supplied separately)
Style and superior sound. Wireless desk and iP telephony
taRgEt uSERS
- Office personnel, managers and specialists
- Call centres including Emergency Services, (who can achieve 24 hour talk-time with additional battery accessory)
Desk Centric
Office CentricJabra GN9120Stylish design. Exceptional wireless range
taRgEt uSERS
- Office personnel, managers and supervisors
- Receptionists
- Call centres
StaRtiNg thE CONvERSatiON
- Do you require your employees to participate in conference calls or training therefore requiring more than one member of staff to be on the call?
- Do your staff have a need to move around the office whilst on a call? Are you aware that their productivity can be increased by being able to take calls from up to 150 metres away from their desk?
- Did you know that the award winning GN9120 is GN Netcom’s best ever selling headset?
aCCESSORiES
- Headband and earhook supplied with the Jabra GN9120 headset
- Jabra GN1000 Remote Handset Lifter or EHS cables – answer and end calls when away from your desk, (supplied separately)
- Additional Jabra GN9120 headsets work with the primary base unit
- Charged only base unit for charging extra headsets
FEatuRES aDvaNtagES BENEFitS
Multi-unit conference call capability
Up to 4 headsets can join a single call wirelessly from anywhere in the office
Reduces cost of individual users dialling into conference calls
Electronic Hook Switch compatibility
Freedom to move around Increased efficiency
DECT Technology Secure digital encryption Reassurance of confidentially on calls via DECT headsets
Choice of noise-cancelling or SoundTube microphone
Options to suit all types of working environments
Less repetition on calls due to clearer call quality
Up to 150 metres wireless range Freedom to move around Increased efficiency
Up to 12 hours talk-time, (via traditional telephony)
No need for consistent charging throughout the day
Reassurance that headset will last a full day
Multiple wearing styles including Mono or Duo options
Allows headset personalisation Increases wearers comfort for all-day use
Desk Centric
Office CentricJabra GN9330eLightweight design. Wireless productivity
taRgEt uSERS
- Administrative office personnel
- Managers and specialists
StaRtiNg thE CONvERSatiON
- Do your staff have a need to move around the office whilst on a call but are currently feeling restrained by their telephone cord?
- Would your staff benefit from using a headset that has a built-in volume control and PeakStop™ technology to protect hearing against sudden loud sound peaks?
aCCESSORiES
- Neckband, to supplement the standard headband and earhook
- Extra battery and cradle for 24 hour talk-time (supplied separately)
- Jabra GN1000 Remote Handset Lifter or EHS cables - answer and end calls when away from your desk (supplied separately)
FEatuRES aDvaNtagES BENEFitS
Outstanding connectivity Plug-and-play compatibility to virtually all phones
Trouble-free, intuitive, daily usage
Noise-cancelling microphone Reduced background noise Less repetition on calls due to clearer call quality
PeakStop™ protection Protects the users hearing against sudden acoustic shocks whilst on a call
User reassurance
Electronic Hook Switch compatibility
Allows users to answer and end calls when up to 120 metres away from their desk
Increases efficiency and productivity
Volume control Intuitive volume correction to protect users hearing
Keeps volume at a safe, consistent level
Up to 120 metres wireless range Freedom to move around Increased efficiency
Up to 9 hours talk-time, with optional second battery for 24 hour talk-time
No need for consistent charging throughout the day
Reassurance that headset will last a full day
Digital security encryption Secure digital encryption on all calls made with this headset
Reassurance of confidentially on calls
2 wearing styles Allows headset personalisation Increases wearers comfort for all-day use
Available as a separate USB variant
Softphone usage Future-proof investment
Desk Centric
Office CentricJabra Electronic Hook Switch (EHS) Adapters
EhS SOLutiON MaNuFaCtuRERS PhONE SOLutiONS SuPPORtED
Jabra HHC Adapter for Cisco Unified IP phones
– 7942G, 7945G, 7962G, 7965G, 7975G and newer releases
Jabra EHS Adapter for Polycom® SoundPoint® IP phones
– 320***/330***, 430, 550, 560 and 650*** 2.5mm connector required
Jabra EHS Adapter for Avaya phonesJabra LINK 14201-19 EHS works with:
Jabra LINK 14201-20 EHS works with:
There are two EHS adapters that support a wide range of Avaya phones
– 2420 ver B On IP switch only, 2420 IP ver Firmware 4.0– 4610 & 4610SW Firmware 1.8– 4620 & 4620SW Firmware 1.8– 4621 & 4621SW Firmware 1.8– 4622 & 4622SW Firmware 1.8– 4625 & 4625SW Firmware 1.8– 4630 & 4630SW Firmware 1.8– 5620, 5420, 5621, 5625
– 1608, 1616, 2410, 5410, 5420, 5610, 6224D+M, 6424D+M, 9620, 9630 & 9640
Jabra EHS Adapter for Siemens phones
The Jabra GN9350e****, GN9120 EHS & GN9120 Duo EHS wireless headsets support the DHSG standard used in a wide range of Siemens phones and provides full EHS functionality**** Requires separate DHSG cable, available from GN Netcom(Consult your GN Netcom Key Account Manager for correct solution)
Jabra EHS Adapter for Alcatel phones(14201-20)
Works with Alcatel IP Touch Extended Edition phones:– 4028, 4038, 4068
Jabra EHS Adapter for Nortel® phones
Nortel supports USB Audio in the Nortel® IP Phone 1100 Series: 1120E, 1140E and 1150EDownload Nortel UNIStim firmware release 3.1 and you are ready to go. No additional adapter or cable is required
Jabra EHS solutions* provide increased efficiency by allowing users to hear ring tones, answer and end calls, adjust volume levels and mute calls remotely via their Jabra wireless headset when up to 150 metres away from their desk.**
EHS cables are easy to install with simple plug-and-play compatibility. They also support a range of manufacturer’s phone solutions, as outlined below.
* EHS adapters work with the following Jabra wireless office headsets: Jabra GN9350e, GN9330e, GN9120 EHS & GN9120 EHS Duo.
** Dependent on the range of the Jabra wireless headset being used.
StaRtiNg thE CONvERSatiON
- Do your users miss important calls whilst away from your desk, creating a detrimental impact on staff efficiency?
- Were you aware that productivity in the workplace can be boosted by providing staff with the ability to take calls from up to 150 metres away from their desk?
taRgEt uSERS
- Office personnel, managers and supervisors
Productivity and efficiency. Enhanced Jabra headset performance
Desk Centric
Office Centric
StaRtiNg thE CONvERSatiON
- Are you aware of the impact of poor audio quality on customer satisfaction and that loud ambient office noise can create a stressful working environment for staff?
- Are you looking to source a comfortable, well-designed headset as your current option has a negative effect on staff wellbeing and productivity?
- Are you looking for a headset that can fulfil your requirement for a reduction in costs due to its better build and therefore longer lifespan?
- Would you like to protect the investment of your new headsets purchase with an extended 3-year warranty?
aCCESSORiES
- GN1200 Smart Cord – provides microphone amplification for sound enhancement and eliminates the need for an additional amplifier solution, therefore reducing desktop clutter
- Replacement earpads sold separately in packs of 4 or 20
taRgEt uSERS
- Contact centre and customer service staff
- Receptionists
- PC-based IP telephony (softphone) users
FEatuRES aDvaNtagES BENEFitS
Patented FreeSpin boom arm Boom rotates freely through 360 degrees, for quick and easy swap from left to right ear
Protecting the investment by preventing breakages – a key issue in contact centre/office environments
Ultra-strong Kevlar reinforced cord
Prevents cord from kinking, breaking or getting damaged
Protects the investment – much less likely to be replaced or repaired than other corded headsets
Neodymium speakers Provides exceptional sound clarity Clearer calls improve the customer experience
Manufactured using reinforced surgical steel for maximum strength
Long lifespan with minimum of faults and breakages
Protecting the investment by providing outstanding headset durability
Gold-plated slider contacts Gold contacts provide crystal-clear voice transmission
Provides excellent customer service
Improved noise-cancellation Removes unwanted background noise for improved call clarity
Improves the customer service experience
Built-in Bluetooth® connection for mobile phones
USB version allows users to switch between softphone calls and calls to their Bluetooth® enabled mobile
First corded multiuse product – cost effective solution
Programmable USB Toggle Wheel functionality
Buttons for call handling and 2 additional buttons for programming to specific user tasks
Ease of use to aid improved user efficiency
Super-soft ear cushions and wearing style options
New softer material for ear cushions and choice of 3 wearing styles
Provides all-day comfort for user satisfaction
Microsoft® Office Communicator 2007 optimised version available
UC solution with crystal clear audio Plug-and-play compatibility, providing professional, easy to use headset
3-year extended warranty on the Jabra BIZ™ 2400 range
GN Netcom provide an additional year to the standard 2-year warranty
Investment protection and peace of mind for the purchaser
Jabra BIZ™ 2400Better audio, Better Build, Better Comfort
Designed to perform. Built to last
Desk Centric
Office Centric
StaRtiNg thE CONvERSatiON
- Would your staff’s productivity benefit from using headsets, in order to keep both hands free to work at a computer whilst on calls?
- Have you considered the impact of poor headset call quality on customer service?
- Do users feel that they are not getting enough all-day comfort from their current headset and would prefer to use one that is suited for all-day wear?
- Are you using Microsoft® Office Communicator 2007 or Cisco IP Communicator and would like an optimised headset?
- Reseller – Did you know that globally there are 160 million office workers currently not using an office headset?
aCCESSORiES
- Jabra GN1200 Smart Cord - provides microphone amplification for sound enhancement and eliminates the need for an additional amplifier solution, therefore reducing desktop clutter
- Jabra GN8120 digital amplifier provides two-way noise-cancelling and compliance to EU Noise-at-Work
taRgEt uSERS
- Contact centre and customer service staff
- Receptionists
- PC-based IP telephony (softphone) users
FEatuRES aDvaNtagES BENEFitS
PeakStop™ protection Protects the users hearing against sudden acoustic shocks whilst on a call
User reassurance
Wideband frequency option Provides crystal clear sound and wider frequency response
Future-proof your investment
Noise-cancelling and SoundTube microphone options
Options for all types of environment, to ensure reduced background noise
Less repetition on calls due to clearer call quality
Cisco IP Communicator (CIPC) certified and Microsoft® Office Communicator 2007 (MSOC) version available
Fully integrated with CIPC and MSOC softphone for inline call control and crystal clear audio
Plug-and-play CIPC/ MSOC compatibility providing professional, easy to use headset
Durable, robust design featuring best-in-class materials
Hard-wearing and reliable Long lasting for consistent user efficiency and cost-effective investment
King size ear cushions Better sound transmission and extra comfort
All-day usage and clearer calls
Leatherette ear cushions Provides comfort and can be wiped clean
Ensures good headset hygiene
Mono and Duo variants available Options for quieter or busier working environments
Ensures users can either focus completely on calls (Duo) or can liaise with colleagues when required (Mono)
Jabra GN2000
Desk Centric
Office Centric
taRgEt uSERS
- Contact centre and customer service staff
- Receptionists
StaRtiNg thE CONvERSatiON
- Would the productivity of your staff increase via use of a headset, in order to keep both hands free to type or take notes whilst on calls?
- Are you interested in a headset solution that enhances the customer service experience by cutting out unwanted background noise within the working environment?
- Are you looking for a headset that delivers professional performance for telephone-intensive roles, whilst also being exceptional value-for-money?
aCCESSORiES
- Jabra GN1200 - provides microphone amplification for sound enhancement and eliminates the need for an additional amplifier solution, therefore reducing desktop clutter
- Jabra GN8210 digital amplifier offers Noise-at-Work compliance
- Replacement earpads, (supplied separately)
FEatuRES aDvaNtagES BENEFitS
Noise-cancelling microphone Reduced background noise Less repetition on calls due to clearer call quality
PeakStop™ protection Protects the users hearing against sudden acoustic shocks whilst on a call
User reassurance
Adjustable speaker chambers Flexible adjustment to the ear For optimal sound clarity
Adjustable boom arm Flexible tip for correct microphone placement and 270° boom arm rotation for optimal positioning and left or right wearing
Headset personalisation for all-day comfort
Quick Disconnect (QD) Headset plugs directly into the phone system for immediate use
Plug-and-play compatibility for ease of set-up
Future-proof design Allows for upgrade from traditional desk telephony to IP hardphones
Cost-effectiveness
Mono and Duo versions available in packs of 24
Ideal for contact centre project roll-out
Ease of deployment
Available as a separate USB variant
Softphone usage Future-proof investment
Jabra GN1900Simple to use. Cost-effective solution
Desk Centric
Office Centric
Simple connectivity. greater convenience
The GN1200 Smart Cord provides handsfree calling from most office telephone systems, for increased productivity and mobility. Connecting a phone to a headset is easy with the GN1200 Smart Cord as this cord fits the majority of deskphones, (including IP hardphones), therefore making it both cost-effective and future-proof.
taRgEt uSERS
- Office personnel
- Call centres
StaRtiNg thE CONvERSatiON
- Have you considered the benefits of hands-free calling in relation to staff productivity? This is possible even if your phone system doesn’t have headset compatibility.
- Are you looking for the most cost effective option of connection cord that works across a number of phone systems?
- Are your users faced with a lack of sound clarity on calls which limits their efficiency and has a negative effect on customer service?
FEatuRES aDvaNtagES BENEFitS
GN1200 Smart Cord works with 95% of phone systems, such as: Cisco IP and 7900 series, Ascom office, Philips and NEC phones, Panasonic phones with modular plug, Nortel digital phones, Avaya IP and Callmaster V & VI phones
One solution fits all regardless of phone system, making it ideal for companies using different phone systems across a number of sites
Protects the investment and provides a future-proof solution
Microphone amplification to boost transmit levels when connecting to low transmit volume phones
Provides sound clarity, especially for phones that require extra signal gain, to ensure less repetition on calls
Less desk clutter as additional amplifier not required
Simple 8-position slide adjustment
Easy setup Quick and easy to install and use
2 metres lightweight coiled cord Mobility around the desk Increased productivity and efficiency
GN1210 provides instant connectivity to most carbon-based phone systems, such as Avaya Callmaster III & IV
Provides microphone amplification with easy plug-and-play installation
Increased productivity and efficiency and less desk clutter as additional amplifier not required
Also available as GN1215 Avaya option
Suitable for Avaya 1600, 1700 & 9600 Series phones
Compatibility with recognised phone system
Jabra GN1200 Smart Cord (inc. GN1215 Avaya option)
ultimate sound, ultimate protection
Desk Centric
FEatuRES aDvaNtagES BENEFitS RELEvaNt PRODuCtS
IntelliTone™ Greater hearing protection whilst on calls
EU Noise-at-Work compliant
GN9350e
PeakStop™ protection Protects the users hearing against sudden acoustic shocks whilst on a call
User reassurance BIZ™ 2400 GN2100GN2000GN9330e
Noise Blackout™ protection
Dual noise-cancellation microphones to eliminate ambient noise and enhance your voice
Calls can be made wherever you are and however noisy it is
BT530 USB
Audio Shock protection Protection against raised voices or sudden surges of noise
User reassurance BT530 USB
Eliminates loud noise spikes
Eliminates loud noise spikes quicker and protects for longer than any other major manufacturers amplifier
User reassurance GN8210
Weighted average noise exposure protection
Digital monitoring to limit noise on all calls to less than 85dB(A)
Noise-at-Work compliant for user reassurance
GN8210
Jabra Noise-at-Work compliance
taRgEt uSERS
- Contact centre and customer service staff
StaRtiNg thE CONvERSatiON
- Did you know that Europe-wide Noise-at-Work legislation requires employers to take specific action to protect their employees hearing?
- Daily or weekly average audio exposure must be kept below 85dB(A), and peak sound pressure must not exceed 137dB(A)
- Did you know that the Health and Safety Executive (HSE) estimates around 170,000 people in the UK suffer from deafness, tinnitus or other ear conditions due to exposure to excessive Noise-at-Work?
- Noise-at-Work does not just apply to your telephone and headset but also takes into account your entire working environment.
aCCESSORiES
- GN8210 digital amplifier can be paired with any Jabra headset
EU Noise-at-Work legislation was implemented in 2006 to protect the workforce against the most widespread industrial injury of the 21st century – hearing damage caused by noisy working environments.
To protect staff and comply with this legislation GN Netcom provides a portfolio of headsets featuring sound limiting technology, which are compatible with most telephone systems.
Office Centric
Mobile Centric
Wireless freedom. Wideband sound
FEatuRES aDvaNtagES BENEFitS
Bluetooth® version 2.0 Seamless and stable connection Increased mobile compatibility
Multiuse Headset works across multiple devices, including deskphone, PC softphone and mobile phone
Increased flexibility and cost-effectiveness
Wideband sound via USB adapter Improved sound quality and compatible for softphone use
Increased user satisfaction
Digital Signal Processing (DSP) Improved sound quality Clearer conversations
Up to 70 metres wireless range Freedom to move around Increased efficiency
Up to 6 hours talk-time and up to 60 hours standby time
No need for consistent charging throughout the day
Freedom to focus on work
Headset solution suitable for PC-based IP telephony
Optimsed for Microsoft® Office Communicator 2007 (USB version only)
Available as a specific SKU
Multiple wearing styles Allows headset personalisation Increases wearer comfort for all-day use
taRgEt uSERS
- Office workers
- Managers and specialists
- Field sales staff
StaRtiNg thE CONvERSatiON
- Are your staff using a variety of devices to make and answer work related calls? Would you therefore be interested in a cost-effective headset solution that works across these devices?
- Would your staff benefit from freedom of movement when on a call, in order to multi-task?
- Are you looking to implement, or have implemented Unified Communications across your company?
aCCESSORiES
- Neckband
- Jabra GN1000 Remote Handset Lifter – answer and end calls when away from your desk, (supplied separately)
Jabra M5390 + USB Version
Office Centric
Mobile Centric
taRgEt uSERS
- Field sales staff
- Active professionals in the office and on the go
StaRtiNg thE CONvERSatiON
- Do your field based personnel use mobile telephony and would therefore benefit from a headset that works with both their mobile phone and IP telephony?
- Do these users find it difficult to have conversations whilst on the move due to excessive background noise?
- Are your staff finding their current headset uncomfortable for all-day use?
- Did you know that 86% of enterprises have personnel who spend more than one day per week outside of the office?
aCCESSORiES
- Earhooks and eargels supplied with the BT530 USB
FEatuRES aDvaNtagES BENEFitS
Bluetooth® version 2.0 Seamless and stable connection Increased mobile compatibility
Multiuse One headset for your communication devices, via Jabra A330 USB adapter
Increased flexibility for taking & making calls, listening to internet radio and streaming music
Noise Blackout™ technology Dual noise-cancellation microphones to eliminate ambient noise and enhance your voice
Calls can be made wherever you are and however noisy it is
Digital Signal Processing (DSP) Improved sound quality Clearer conversations
Intelligent volume controls Automatically adjusts to level of received sound
Optimal audibility
Audio Shock protection Protection against raised voices or sudden surges of noise
User peace of mind
Up to 4 hours talk-time and up to 250 hours standby time
No need for consistent charging throughout the day
Freedom to focus on work
Dual wearing style with 3rd generation Jabra Eargel™ and flexible earhook
Allows headset personalisation Increases wearers comfort for all-day use
Jabra BT530 USBNoise Blackout™ and crystal clear sound
Office Centric
Mobile Centric
Desk CentricJabra Unified Communication Solutions
taRgEt uSERS
- Administrative office personnel
- Managers and specialists
- Contact centre and customer service staff
StaRtiNg thE CONvERSatiON
- Are you thinking of moving your telephone system to IP telephony in the future?
- Are your staff using a PC softphone for work related calls?
- Are you considering the roll-out of Microsoft® Office Communicator 2007, Cisco IP Communicator or IBM Lotus Sametime, and are looking for compatible headsets?
- Would you feel the benefit of having an optimised solution for your Unified Communications system?
- Do you need a Unified Communications solution for your mobile workers in the field?
- Did you know that a Datamonitor survey from 2008 highlighted that 4.5 million enterprises are looking to buy equipment for Unified Communications work stations in 2009?*
A Datamonitor survey conducted in October 2008 highlighted that the number of UC USB endpoints will increase by 41% during 2009*.
As the statistic suggests the use of IP telephony is becoming more widespread and therefore Unified Communications, (UC), is being adopted by more and more businesses as a cost-saving initiative.
Unified Communications integrates all forms of communication, so that devices work seamlessly and cohesively together, providing users with enhanced productivity.
* Source: Datamonitor survey, October 2008
FEatuRES aDvaNtagES BENEFitS RELEvaNt PRODuCtS
Ability to switch between PSTN and VoIP calls
Ability to switch between devices
Future-proofing the investment in headsets
GN9350e
Multiuse headset, providing a single solution for mobile, desk and PC-based telephony
Easy to install and to use with traditional and internet telephone systems
Increased flexibility M5390
Multiuse Bluetooth® headset providing a single solution for mobile and PC-based telephony
One headset for all your communication devices, via Jabra A330 USB adapter
Increased flexibility for taking & making calls
BT530 USB
Headset solution suitable for PC-based IP telephony
Available optimised for Microsoft® Office Communicator 2007
Compatibility with the latest software
GN9350eGN9330e USBGN2000 USBM5390 USBBIZ™ 2400 MSOC USBDIAL 520
Headset solution suitable for PC-based IP telephony
Available optimised for Cisco IP Communicator
Compatibility with the latest software
GN2000 CIPCM5390 (via software from Jabra PC Suite)
Headset solution suitable for PC-based IP telephony
True Hi-Fi quality audio and wideband VoIP
Future-proofing the investment in headsets
BIZ™ 2400
Handset solution for PC-based IP telephony
Easy to install and use, portable device that can be used anywhere
Ability to stay in touch when on the road
DIAL 520
Desk Centric
Office Centric
taRgEt uSERS
- Administrative office personnel
- Managers and specialists
StaRtiNg thE CONvERSatiON
- Are your staff feeling constrained by their telephone cord and have a need to move around the office whilst on calls?
- Would staff productivity increase if users were able to take calls up to 120 metres away from their desk?
- Are you looking to purchase a headset solution that is compatible with your PC-based IP telephony system? Would you prefer a headset solution that is optimised for Microsoft® Office Communicator 2007?
- Reseller - Did you know that headset penetration is set to increase to 28% in 2010? If you don’t sell headsets your competitor will!
aCCESSORiES
- Neckband, to supplement the standard headband and earhook
- Extra battery and cradle for 24 hour talk-time (supplied separately)
FEatuRES aDvaNtagES BENEFitS
Outstanding connectivity Plug-and-play connection to PC-based IP telephony systems
Ease of use and cost-effectiveness
Optimised for Microsoft® Office Communicator 2007
UC solution with crystal clear audio Plug-and-play compatibility, providing professional, easy to use headset
PeakStop™ protection Protects the users hearing against sudden acoustic shocks whilst on a call
User reassurance
Noise-cancelling microphone Reduced background noise Less repetition on calls due to clearer call quality
Up to 120 metres wireless range Freedom to move around Increased efficiency
Up to 6 hours talk-time, with optional second battery for 24 hour talk-time
No need for consistent charging throughout the day
Reassurance that headset will last a full day
Digital security encryption Secure digital encryption on all calls made with this headset
Reassurance of confidentially on calls
2 wearing styles Allows headset personalisation Increases wearers comfort for all-day use
Jabra GN9330e USBLightweight design. Wireless productivity
Desk Centric
Office Centric
taRgEt uSERS
- Contact centre and customer service staff
- Receptionists
- PC-based IP telephony (softphone) users
StaRtiNg thE CONvERSatiON
- Would your staff’s productivity benefit from using a headset, in order to keep both hands free to type or take notes whilst on calls?
- Are you interested in a headset solution that enhances the customer service experience, by reducing unwanted background noise that can cause repetition on calls?
- Are you looking for a cost-effective headset solution that provides professional performance and is compatible with softphone usage?
aCCESSORiES
- Replacement earpads, (supplied separately)
FEatuRES aDvaNtagES BENEFitS
Headset solution suitable for PC-based IP telephony
For use with Unified Communications technology
Increased user productivity and cost savings
Noise-cancelling microphone Reduced background noise Less repetition on calls due to clearer call quality
PeakStop™ protection Protects the users hearing against sudden acoustic shocks whilst on a call
User reassurance
Wideband sound Excellent sound quality Clearer call clarity
In-line USB control Easy access mute and volume adjustment buttons
Ease of use
Adjustable speaker chambers Flexible adjustment to the ear For optimal sound clarity
Adjustable boom arm Flexible tip for correct microphone placement and 270° boom arm rotation for optimal positioning and left or right wearing position
Headset personalisation for all-day comfort
Lightweight, sturdy design Strong materials for durability yet comfortable enough for daily wear
Cost effectively protecting the investment
Jabra GN1900 USBSimple to use. Cost-effective uSB solution
Desk Centric
Office Centric
taRgEt uSERS
- Contact centre and customer service staff- Receptionists- PC-based IP telephony (softphone) users
StaRtiNg thE CONvERSatiON
- Would your staff’s productivity benefit from using a headset, in order to keep both hands free to type or take notes whilst on calls?
- Are you interested in a headset solution that enhances the customer service experience, by reducing unwanted background noise that can cause repetition on calls?
- Are you looking for a cost-effective headset solution that provides professional performance and is compatible with Microsoft® Office Communicator 2007?
FEatuRES aDvaNtagES BENEFitS
Headset solution suitable for PC-based IP telephony
Optimised for use with Microsoft® Office Communicator 2007?
Increased user productivity and cost savings
Full wideband sound Professional performance Clearer call clarity
Noise-cancelling microphone Reduced background noise Less repetition on calls due to clearer call quality
PeakStop™ protection Protects the users hearing against sudden acoustic shocks whilst on a call
User reassurance
Plug-and-play solution Instant usability No need for additional drivers
USB powered No need for batteries No risk of running out of batteries
Lightweight, durable design Perfect for long-term daily use Protects the investment
Mono or Duo options available Allows headset personalisation Increases wearers comfort for all-day use
Jabra BIZ™ 620 OCProfessional performance with Microsoft® Office Communicator 2007 compatibility
Desk Centric
Office Centric
taRgEt uSERS
- PC-based IP telephony (softphone) users – office or home-based
StaRtiNg thE CONvERSatiON
- Are you using Microsoft® Office Communicator 2007 and want to benefit from having wideband sound but are currently not comfortable wearing a headset solution?
- Are you looking for a cost-effective simple plug-and-play solution that provides professional performance and is compatible with softphone usage?
- Are you a mobile worker looking for a portable Unified Communications solution?
FEatuRES aDvaNtagES BENEFitS
Handset solution Recognisable, familiar functionality Ease of use and ideal for users that dislike headsets
Optimised for Microsoft® Office Communicator 2007 (MSOC)
Fully integrated with MSOC for inline call control and crystal clear audio
Plug-and-play MSOC compatibility, providing professional, easy to use headset
Wideband sound Professional performance Clearer call clarity
Plug-and-play solution Instant usability No need for additional software
Small dial-pad and slim design Maximum portability Can be used anywhere
USB powered No need for batteries No risk of running out of batteries
Jabra DIAL™ 520 OCPlug-and-play solution for Microsoft® Office Communicator 2007
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Jabra Freedom Onlinethe reward programme for Jabra partners
What iS JaBRa FREEDOM?
Jabra Freedom Online is the unique incentive programme offered to all Jabra partners. By simply selling Jabra products you are rewarded with a cash value per headset, that is then converted into an online Visa card. You can then spend your cash in the UK and worldwide, wherever VISA is accepted, (online, mail order & telephone only).
hOW tO PaRtiCiPatE
As a registered Approved Distributor, Silver or Gold Jabra Partner on the Jabra Partner Programme you are eligible to join Jabra Freedom Online.
To register or for more information on the Jabra Partner Programme please visit www.jabra.co.uk/partner.
Once registered as an approved partner you will need to register for the Jabra Freedom Online scheme at www.jabrafreedom.com
You will then be asked to choose which scheme you wish to be allocated to:
- Individuals only scheme – all rewards are credited to all participants
- Company only scheme – all rewards are credited to a single participant within your company (Reseller only)
- Individual & Company scheme – rewards will be split between participants
Once we’ve authorised your application your account will be activated and you can start claiming!
REWaRDS StRuCtuRE
It’s easy to earn your rewards – simply sell Jabra headsets and claim!
Jabra Freedom pays up to £1 on corded headsets per unit and up to £2 on wireless headsets per unit, depending on which Jabra Freedom scheme you belong to.
Therefore you could expect to earn rewards like these:
- Sell 10x GN9120 wireless headsets = earn £20
- Sell 30x GN2000 corded headsets = earn £30
hOW tO CLaiM
When you make a sale you will need to complete a simple online claim form at www.jabrafreedom.com All claims must be made within 45 days of the invoice date.
Your claims are validated every month and all approved claims will be credited to your Jabra Freedom Online account.
You can then decide to either save or convert your rewards into a VISA e-card - for spending as you wish.
WhERE CaN yOu SPEND yOuR REWaRDS?
Jabra Freedom Online rewards are converted to a VISA e-card which can be used to purchase goods or services online, via mail order or telephone – wherever VISA is accepted.
The VISA e-card cannot be used for purchases in stores where an actual VISA card is required. However, if you prefer to shop on the high street you can purchase store vouchers online and shop with these instead.
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1. tOtaL SOLutiON SELLiNg
Jabra headsets provide a vital element in the complete communications solution. Selling headsets as part of a switch and handsets bundle allows the customer to gain maximum benefits and user-experience from their system. They also provide the seller with an opportunity to strengthen and retain the customer relationship by providing a one-stop-shop and therefore, lock out the competition. By adopting an ‘opt out’ rather than an ‘opt in’ selling culture for headsets they become the final, integral element of a bundle sale.
However, Jabra headsets are also the perfect low-value door opener to new customers and accounts.
DID YOU KNOW?Did you know that headset penetration is set to increase to 28% in 2010 – if you don’t sell headsets your competitor will!
2. COMMERCiaL OPPORtuNity
Selling Jabra headsets provides opportunities for our partners to significantly grow margins and increase revenues, or even open the door to a new revenue stream.
Financial gains can be generated by bolting headsets onto switch sales, including them within a maintenance or leasing agreement or offering headsets as the solution for adhering to legislation regarding Noise-at-Work and driving laws. Technological developments and the emergence of Unified Communications are also driving up the demand for future-proof headsets, as is the need for multiuse headsets that work across several devices.
DID YOU KNOW?The market potential for selling headsets is huge! Did you know that only 7% of customers in the office space are currently using headsets.
3. EaSE OF SaLE
Jabra headsets are the easy sale within a complex communications environment. With minimal training, sales teams can start generating headsets sales very quickly.
As headsets are a relatively low cost item with a great deal of added value, customers will feel more comfortable making this type of purchase, especially in a tough economic climate. Jabra headsets also provide a low risk option, as there are no expensive set up costs or stock holding issues.
As headsets support the core sale of handsets and switches they are a perfect add-on product to complete the full communications solution, generating a new revenue stream.
4. gN NEtCOM SERviCE PROPOSitiON
GN Netcom provides a high level of support to help you sell Jabra headsets, from training through to sales support.
GN Netcom will provide simple and effective sales training to ensure that a partners sales team have a good knowledge of the Jabra products they are selling and feel happy and confident recommending the right Jabra product for a specific job requirement.
As part of the Jabra Partner Programme a demonstration kit is available at a discounted rate, to ensure that our partners have the latest Jabra products to show their customers.
Jabra marketing support is available at the touch of a button via Jabra PartnerNet. Templates for eshots and other marketing related communications are already created, allowing partners to co-brand and produce in their own style, for sending to their customer database.
By joining the Jabra Partner Programme you may also be eligible to join the Jabra Freedom incentive scheme, where you can earn money for every Jabra headset you sell. Please see the Jabra Freedom Online section within this guide for more information.
A dedicated Key Account Manager is allocated to all Jabra partners, to ensure that each business receives the support and attention it needs to grow and thrive.
What About the Headsets?The Benefits of Selling Jabra Headsets Headset sales offer a variety of benefits for distributors and resellers. Outlining these benefits below, GN Netcom believe there are four areas of opportunity that support headset sales:
8-out-of-10 employees have experienced increased productivity by replacing their handset with a Jabra headset.*
This finding is important because increased productivity equals increased profits!
The reason for this is that better working processes and increased personal comfort provide improved customer relations, employee satisfaction and therefore, a reduced staff turnover.
Other findings from the study into efficiency gains produced by using a headset are as follows:
What are the advantages of using headsets?
1. ERgONOMiCS
Headsets provide a comfortable way to talk on the telephone. With 8-out-of-10 employees spending more than 2 hours per day on the phone, comfort is key. A headset eliminates any strain caused by cradling a handset between the shoulder and ear. With 57% of people surveyed confirming that they have experienced back, neck or shoulder problems at work, headsets are the obvious answer to dramatically reducing the strain using a handset puts on an employees body. Coupled with this, Jabra headsets are manufactured for all-day wear, ensuring comfort for all job roles, including telephone-intense ones.
2. haNDS-FREE WORkiNg
Hands-free working is not only liberating for the employee but financially beneficial for the employer. Whilst a user is taking a call via a headset they have both hands free to do other things, such as type documents, make notes or retrieve files. This way of working is much more ‘task-centric’ rather than the traditional ‘phone-centric’ use of the handset, leading to increased productivity.
What about the Headsets?
85%
28%
15%
2% 2%
Work moreeffectively
Betterergonomics
Moreflexibility
More funat work
Noadvantages
0
20
40
60
80
100
The Benefits of Buying Jabra Headsets
Advantage****Respondents surveyed were allowed to provide a multi-choice answer
% P
erce
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ON A TYPICAL DAY H OW MUCH TIME IS SPENT AWAY FR OM YOUR DESK?
<30 minutes.................................................................................. 7%
30 minutes - 1 hour.................................. ................................. 18%
1 - 1,5 hours................................ ................................................ 15%
1,5 - 2 hours..................................................... ........................... 22%
2 - 2,5 hours.......................... ...................................................... 17%
2,5 - 3 hours............................ ...................................................... 6%
More than 3 hours.............................................................. ....... 16%
7%<30 minutes
18%30 minutes –
1 hour
15%1 – 1.5 hours
22%1.5 – 2 hours
17%2 – 2.5 hours
15%More than3 hours
6%2.5 – 3 hours
3. MOBiLity
Wireless headsets go one step further and provide employees with the flexibility to move around the office whilst on a call. Jabra’s range of wireless headsets have a range of up to 150 metres, (dependent on device chosen), allowing staff to visit colleagues, sit away from their desk or retrieve files or print-outs whilst on a call.
As we also know that 75% of employees work away from their desk, either in meetings or participating in conference calls, wireless headsets ensure that important calls aren’t missed.
On a typical day how much time is spent away from your desk?
4. EFFiCiENCy gaiNS
Finally, the use of headsets all adds up to increased employee efficiency and productivity. Having free hands or the option to move around the office expands task-solving capabilities, allowing staff to feel more motivated and service-minded during their day. When staff are motivated they feel happier in their role and employers therefore tend to experience lower staff turnover and ultimately notice increased profits!* Jabra Efficiency Study, 2008
Product Price List CODE DESCRiPtiON RSP PaRtNER CODE PRiCE
Corded
2409-820-104 BIZ™ 2400 Duo NC £165.00
2406-820-104 BIZ™ 2400 Mono NC £155.00
2406-320-104 BIZ™ 2400 Mono ST £140.00
2009-820-104 GN2000 Duo Flex NC NB £115.00
2003-820-104 GN2000 Mono Flex NC NB £90.00
2003-320-104 GN2000 Mono ST NB £80.00
1909-820-104 GN1900 Duo Flex NC, (pk of 24) £2,100.00
1903-820-104 GN1900 Mono Flex NC, (pk of 24) £1,720.00
1989-829-104 GN1900 Duo Flex, USB £70.00
1983-829-104 GN1900 Mono Flex, USB £55.00
Wireless
9356-607-402 GN9350e Midi NC, USB £295.00
9129-808-102 GN9120 Duo Flex NC £285.00
9120-28-02 GN9120 Flex NC £260.00
9337-508-402 GN9330e £200.00
9337-509-402 GN9330e Midi NC, USB £200.00
Multiuse (wireless)
5317-408-302 M5390 £160.00
5317-408-309 M5390 USB £120.00
5078-228-109 BT530 with A330 Bluetooth® USB adapter
£80.00
kEy
NC – Noise-cancelling
ST – SoundTube
NB – Narrowband
MSOC – Microsoft® Office Communicator 2007
Product Price List CODE DESCRiPtiON RSP PaRtNER CODE PRiCE
voiP/uC headsets
9356-607-502 GN9350e MSOC variant £300.00
9356-607-402 GN9350e Midi NC, USB £295.00
9337-509-402 GN9330e Midi NC, USB £200.00
9337-509-502 GN9330e USB MSOC variant £200.00
5317-408-309 M5390 USB £120.00
2499-829-104 BIZ™ 2400 Duo USB £165.00
2499-823-104 BIZ™ 2400 Duo NC, MSOC variant £175.00
20001-091 GN2000 Duo Stereo ST USB £110.00
20001-331 GN2000 Mono NC USB MSOC £114.00
20001-332 GN2000 Mono NC USB CIPC £114.00
1989-829-104 GN1900 Duo Flex NC, USB £70.00
1983-829-104 GN1900 Mono Flex NC, USB £55.00
TBC BIZ™ 620 USB TBC
TBC DIAL 520 MSOC USB Handset £60.00
7520-09 DIAL 520 MSOC USB Handset (pk of 50) £3,000.00
accessories
82102-02 GN8210 Digital Amplifier £120.00
1000-04 GN1000 Remote Handset Lifter (when sold alone)
£65.00
1000-04 GN1000 Remote Handset Lifter (when purchased with any wireless headset)
£18.00
88011-99 GN1200 Smart Cord - RJ9 Plug £20.00
88011-99 GN1200 Smart Cord - RJ9 Plug (when purchased with any corded headset)
£12.00
88001-02 GN1215 for Avaya X-one phones £20.00
88001-02 GN1215 for Avaya X-one phones (when purchased with any corded headset)
£12.00
14201-09 MSH Cord (Alcatel) £20.00
14201-10 DHSG Cord (Siemens) £20.00
14201-11 AEI Cord £20.00
14201-16 Cisco HHC Adapter Cable £30.00
14201-17 Polycom EHS Cable £30.00
14201-19 Avaya EHS LINK 14201-19 £30.00
14201-20 Avaya EHS LINK 14201-20 £40.00
kEy
NC – Noise-cancelling
ST – SoundTube
NB – Narrowband
MSOC – Microsoft® Office Communicator 2007
JABRA® IS A REGISTERED TRADEMARK OF GN NETCOM A/S
WWW.JABRA.CO.UK
For more information please contact your Jabra key account Manager
www.jabra.co.uk - www.jabra.com/ukpartnernet - Tel: 01784 220140 - Email: [email protected] Netcom UK Ltd, Tamesis, The Glanty, Egham, Surrey, TW20 9AW