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Cisco Jabber for iPad 1.0

Maria Vazquez

Integrated IM Service Mgr

Yana Jabri

Integrated IM Ops & Suppt Mgr

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• What is Cisco Jabber for iPad?

• Product Walkthrough

• Who to Contact for Support with Jabber for iPad

• Support and Troubleshooting

• Questions and Answers

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• Integrated voice, video, presence & IM client

• Complete collaboration experience on the most popular tablet in the world

• High-quality video experience

• Flexible deployment models

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Instant Messaging• Person to person

• Group chat **

• Broadcast messages **

• Offline messages

• Concurrent IM sessions

• Emoticons

Presence• Standard presence status messages

• System-generated presence status messages

• IM forking with multiple resource login

Meetings•Start an instant Cisco WebEx meeting

•Join a Cisco WebEx meeting

Security•Policy enforcement

•Encryption

•Single sign on

Contacts•Favorites

•Groups

•Click to call, email, IM

•Corporate directory search

•Contact management

•Location Maps

Connection•Auto-reconnect

•Wi-Fi prioritization

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Call Control

IM & Presence

Corporate Directory

MeetingsVoice

MessagingVPN &

FirewallWireless Access

Cisco WebEx Meeting Center

Cisco Unity Connection

AnyConnectCisco WebEx Connect Service

Cisco Unified CM

Cisco Aironet or Wireless Access Point

Cisco WebEx Connect Service

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Inter-domainFederation

InternetXMPP

XMPP

Internet

Secure Internet ConnectionXMPP, HTTPS, SSL, AES

webexConnect Service

Cisco

webexMeeting Center

Cisco

Jabber for iPad

Meetings

IM & Presence P2P calling

Voice & Video

Cisco Unified CM

AnyConnect

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• iPad 2 or The New iPad

• iOS 5.1.1iOS 5.1.0 might work but is not supported

• Wi-Fi Connection3G/4G may work, but is not supported

• Connect (IM) Service Account (auto-provisioned)

• Cisco WebEx Meetings App (optional)Required for Start/Join Meeting & Meeting Escalation

• UC TAB Device Service(optional)TAB device is required for Voice/Video/Voicemail access on the iPad while on-prem or on AnyConnect

• AnyConnect (optional)For access to the Corporate network when not on campus/CVO/VPN

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USER- Any Device

GTRC Webex

Self Servicehttp://iwe.cisco.com/html/

index.html#url=/web/c-on-c-jabber-windows-pilot/home

Incident Incident

ProvisioningInstant

Messenger

CCP-Webex

No Yes

infrastructure

infrastructure

GSD-Video App-T2

UCVS- Operations

Client video endpoint

TAC

GTRC-VS-MAC

GFS- Tier2

Infrastructure Voice & Video

UCVP-IMC

WebEx-CCATGWebEx BU

Webex Conf. and IM

noYes

GTRC Helpdesk

Request for Voice & Video

UCVP-IMC

Jabber Webex issue

Jabber Webex issue

Route accordingly Route accordingly

YesNo

Request for Anyconnect/ Mobile Mail

GTRC- Mobility

Connectivity AnyConnect

GTRC-Mobility

GTRC-Mobility-L2

MOBILITY-TIER3

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• Check settings to determine the configuration

• Once the configuration is known, use the appropriate escalation path

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Jabber Video isWeb Support Only

Jabber Video isWeb Support Only

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• The customer must be on their corporate Wi-Fi or VPN connection

• Cannot start a meeting within Jabber (has to use the Meetings Client)

• CUCM 9.0 is not supported yet (planned for future release)Refer to the release notes for other on-prem version requirements

• For CUCM deployments, a new COP file needs to be installed in order to use Jabber for iPad – the profile name will start be TAB<username>

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• Double-tap the Home buttonA slider with all running apps appears

• Tap and hold the IconA red – button displays onthe icon

• Tap the red – button

NOTE: The icon will onlyshow if the Jabber appis not in the foreground

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• Tap and hold the icon from the launcherAn X button will display and the icons will wiggle

• Tap the X button

• Tap Delete to remove

• Reinstall from the App Store

NOTE: Make sure you add theJabber for iPad app and not the Jabber for iPhone app.

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• Opening Logs

Unzip the file

Open the logs with WBX tracer tool, downloadable from http://support.webex.com/support/downloads.html

• File names

The filenames contain the date and a unique identifier

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• No “In a WebEx Meeting” self status support

• User must change their status in Jabber for iPad manually

• Cisco Meetings (WebEx 11) Free users are not supportedFree users will get an error message when trying to login

Only “for fee” or Enterprise accounts are supported in Jabber for iPad

• GSB Failover not supportedRequired stopping the Jabber for iPad app and rejoining the meeting

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• Cisco Jabber for iPad Pagehttp://www.cisco.com/en/US/partner/products/ps12430/index.html

• Cisco Jabber for iPad Data Sheethttp://www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6789/ps6836/ps12430/data_sheet_c78-704194.html

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