iWay Service Manager HealthCheck - Information Builders · 2018-07-12 · iWay Service Manager...
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iWay Service Manager HealthCheck Customer Success Customer Success ■ ■ At Information Builders, customer success is a top priority. ■ ■ Every day, our award-winning Worldwide Customer Services organization is dedicated to enabling your success. ■ ■ For more information about our Customer Success programs, or to schedule a Customer Experience session, send email to [email protected]. Information Builders helps organizations transform data into business value. Our business intelligence, integration, and data integrity solutions enable smarter decision-making, strengthen customer relationships, improve performance, and drive growth. WebFOCUS iWay Software Omni This free Customer Success assessment enables you to extend and maximize your investment in Information Builders software, and offers you our Advanced Technical Support team’s assessment of your iWay Service Manager (iSM) application or installation. A free HealthCheck can help identify how you can leverage the capabilities and new features of the most current release of iSM. A HealthCheck assessment can yield best practice recommendations regarding: ■ ■ Deployment Strategy - Managed Services vs iWay Integration Applications (iIAs) ■ ■ Provider Usage - Data Provider, Schedule Provider ■ ■ Security Strategy Additionally, the assessment includes: ■ ■ Analysis of your iSM container configuration ■ ■ Identification of tuning opportunities within the iSM container (JVM) ■ ■ A recommended migration path to the current release of iSM To schedule your free HealthCheck, send email to [email protected]. Collecting HealthCheck Information To support the HealthCheck, we need to collect information from you. The Diagnostic Zip option in your iSM Administration Console provides a quick way to collect the current configuration and log files of your iSM installation. You can also add descriptive comments to the .zip file that is created to support the assessment. This file is labeled with a timestamp in your configuration directory (for example, ism_home\config\base). Note: Remove any previous trace files prior to running the Diagnostic Zip option. To create a diagnostic .zip file: 1. Click Tools in the menu bar, which is located in the top pane, as shown in the following image. 2. In the left pane, click Diagnostic Zip, as shown in the following image. The Diagnostic Zip pane opens.
Transcript of iWay Service Manager HealthCheck - Information Builders · 2018-07-12 · iWay Service Manager...
iWay Service Manager HealthCheck
Customer Success
Customer Success
■■ At Information Builders, customer success is a top priority.
■■ Every day, our award-winning Worldwide Customer Services organization is dedicated to enabling your success.
■■ For more information about our Customer Success programs, or to schedule a Customer Experience session, send email to [email protected].
Information Builders helps organizations transform data into business value. Our business intelligence, integration, and data integrity solutions enable smarter decision-making, strengthen customer relationships, improve performance, and drive growth.
WebFOCUS iWay Software Omni
This free Customer Success assessment enables you to extend and maximize your investment in Information Builders software, and offers you our Advanced Technical Support team’s assessment of your iWay Service Manager (iSM) application or installation. A free HealthCheck can help identify how you can leverage the capabilities and new features of the most current release of iSM.
A HealthCheck assessment can yield best practice recommendations regarding:
■■ Deployment Strategy - Managed Services vs iWay Integration Applications (iIAs)
■■ Provider Usage - Data Provider, Schedule Provider
■■ Security Strategy
Additionally, the assessment includes:
■■ Analysis of your iSM container configuration
■■ Identification of tuning opportunities within the iSM container (JVM)
■■ A recommended migration path to the current release of iSM
To schedule your free HealthCheck, send email to [email protected].
Collecting HealthCheck InformationTo support the HealthCheck, we need to collect information from you. The Diagnostic Zip option in your iSM Administration Console provides a quick way to collect the current configuration and log files of your iSM installation. You can also add descriptive comments to the .zip file that is created to support the assessment. This file is labeled with a timestamp in your configuration directory (for example, ism_home\config\base).
Note: Remove any previous trace files prior to running the Diagnostic Zip option.
To create a diagnostic .zip file:
1. Click Tools in the menu bar, which is located in the top pane, as shown in thefollowing image.
2. In the left pane, click Diagnostic Zip, as shown in the following image.
The Diagnostic Zip pane opens.
Find Out MoreWe can help you succeed. Talk to your local Information Builders representative to learn how. Visit us at techsupport.informationbuilders.com, connect with one of our Customer Success representatives, or call (800) 969-4636 in the U.S. and Canada. To join our Community, visit informationbuilders.com/support/wf_dev_center.
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Customer Success
3. Type any descriptive comments that you would like to include with your diagnostic .zip file in the Comments field.
4. Click Create Diagnostic Zip, as shown in the following image.
A message that identifies the name and path of the generated diagnostic .zip file is displayed . In this example, if you are using the iSM configuration base, the file is saved to the location shown in the following image.
5. If you navigate to this path on your system, you can explore the contents of the diagnostic .zip file, as shown in the followingimage.
Notice that the base.xml file is also packaged with the diagnostic .zip file, which is the dictionary of your iSM configuration and provides us with a usage summary.
6. Once your iSM diagnostic .zip file is created, send it to us, so we can perform the HealthCheck.
Next StepsTo upload your HealthCheck files, go to https://customersuccess.informationbuilders.com/upload.jsp
Once your HealthCheck is complete, a Customer Success representative will contact you to review the results.
Have questions or want to learn more about how our Customer Success team can help you meet your business goals? Send email to [email protected].
