IVRPowers Cloud Hosting

13
Cloud Hosting IVR / RTC Platform as a Service (PaaS)

Transcript of IVRPowers Cloud Hosting

Page 1: IVRPowers Cloud Hosting

Cloud Hosting

IVR / RTC Platform as a Service (PaaS)

Page 2: IVRPowers Cloud Hosting

© 2016 Interactive Powers | www.ivrpowers.com

Designed for enterprises seeking caller self-service without the capital resource investment. Our PaaS

gives enterprises access to one of most reliable and most secure hosted IVR or RTC platforms.

Cloud Hostingb

Page 3: IVRPowers Cloud Hosting

© 2016 Interactive Powers | www.ivrpowers.com

What is IVR?

In telephony, Interactive Voice Response (IVR), is a phone technology that allows a computer to detect voice

and touch tones using a normal phone call. The IVR system can respond with pre-recorded or dynamically

generated audio to further direct callers on how to proceed. Powered by VoiceXML standard language, IVR

systems scale well to handle large call volumes.

Page 4: IVRPowers Cloud Hosting

© 2016 Interactive Powers | www.ivrpowers.com

What is RTC?

Real-time communications (RTC) is any mode of telecommunications in which all users can exchange information instantly or with negligible latency. In this context, the term “real-time” is synonymous with “live”.

It generally refers to peer-to-peer communications, not broadcast or multicast. In RTC, there is always a direct path between the source and the destination.

Page 5: IVRPowers Cloud Hosting

© 2016 Interactive Powers | www.ivrpowers.com

What is VoiceXML?

VoiceXML is a language for creating voice-user interfaces, particularly for the telephone. It uses speech

recognition (ASR) and touchtone (DTMF keypad) for input, and pre-recorded audio and text-to-speech

synthesis (TTS) for output. It is based on the Worldwide Web Consortium’s (W3C’s) Extensible Markup

Language (XML), and leverages the web paradigm for application development and deployment. By having a common language, application developers, platform vendors, and tool providers all can benefit from code

portability and reuse.

Page 6: IVRPowers Cloud Hosting

© 2016 Interactive Powers | www.ivrpowers.com

Your PBX is a commodity

Your IP PBX

It’s a static private branch to connect your internal extensions but you can’t develop smart Voice Self-Services

Static DTMF menus Dialplan configuration

Connect Extensions

Person-to-Person

Page 7: IVRPowers Cloud Hosting

© 2016 Interactive Powers | www.ivrpowers.com

IVR is a Business Value Added!

Your IP IVR

An IVR will allow to develop Voice Automation services Huge traffic capacity 24x7, connecting person to applications

Smart DTMF | ASR | TTS menus Dynamic (VoiceXML)

Connect Voice Applications

Person-to-Machine

<>

Page 8: IVRPowers Cloud Hosting

© 2016 Interactive Powers | www.ivrpowers.com

Extend your PBX with an IVR

VoiceXML IVR Your PBXYour Voice App

<>HTTP SIP

VXML, PHP, ASP, Ruby, JSP Javascript, Java, SOAP…

DTMF, Text-to-Speech Speech Recognition…

On Premise or Cloud Hosted

VXML

Page 9: IVRPowers Cloud Hosting

© 2016 Interactive Powers | www.ivrpowers.com

Extend your CC with Video RTC

Video RTC Your CTIYour Website

Video

SIP

HTML5, PHP, ASP, Ruby, JSP Javascript, Java, SOAP…

Video Gateway (WebRTC) Video Gateway (RTMP)

On Premise or Cloud Hosted

<>

HTML

Video

Page 10: IVRPowers Cloud Hosting

© 2016 Interactive Powers | www.ivrpowers.com

Cloud Based and Scalable

PaaSPlatform as a Service

SaaSSoftware as a Service

Dedicated Server / ports Mutualized Servers / ports

Page 11: IVRPowers Cloud Hosting

© 2016 Interactive Powers | www.ivrpowers.com

Platform as a Service

IVR PaaSSingle or mutualized Servers Dedicated Speech Resources

Dedicated Capacity Specific Settings

RTC SaaSSingle or mutualized Servers WebRTC / RTMP Channels

SIP Trunking Specific Settings

Page 12: IVRPowers Cloud Hosting

© 2016 Interactive Powers | www.ivrpowers.com

Total Cost of Ownership (TCO)

Cloud Hosting PaaS / SaaS

On Premises Software

9% 68%

32%

91%

Customization & Implementation Servers / Switches Hardware

IT Personnel Maintenance

Training

Customization & Implementation Training

Source Yankee Group Decision Note

j y r

Page 13: IVRPowers Cloud Hosting

Sales Contact:

Ivan Sixto [email protected]

+34 699435965