IVR Solution

What is this IVR?

Interactive Voice Response (IVR) system helps to

migrate from the traditional human-perplexed

interactions

To

Efficient and caller-friendly automated IVR

communication.

Why do we Need?

Small or large, for any organization it is extremely cumbersome to answer all phone calls manually.

Though some customer calls require human interaction, most of them have obvious and regular responses that can be answered in an automated manner.

Why do we Need?

There arises a need to develop a system which enhances productivity and user experience while reducing cost of answering customer calls.

The system should help the customer perform

the desired tasks anytime and from any corner of the world.

Why do we Need?

Your customers can access the required information just by dialing a number while you are away from office as well as after office hours.

Imagine having a telephone banking IVR that allows you to perform various transactions, including bill payments, account information, money transfer and so on.

The Solution!!!!!!

we provides an extremely smart and flexible solution to access information and perform important tasks using the phone keypad.

IVR system can help to direct customers to the right support channel they need.(e.g.: Press 1 for sales, Press 2 for

The Solution!!!!!!

It is a perfect package to build an interactive voice-menu suiting your needs in the language of your choice.

IVRs can accept input from callers, usually in the form of pressed phone keys, and can accept voice input and in some cases translate that into actions.

IVR : Usage Scenario -1

Smart Receptionist

Play professional welcome message

Transfer to desired extensions

Provide specific information needed

Obtain their recordings and store

IVR : Usage Scenario -2

Order Management

Play professional welcome message

Check for any pending order

Provide detailed status on the order

Be courteous on pending cancellation

Present them retention offers

IVR : Usage Scenario - 3

Complaint Management

Check ticket number and give status

Make escalations when needed

Transfer to right agent

Be courteous take feedback

Thank You!!!!!