IVI Executive Briefing Aug 2014

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IVI Executive Briefing


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Innovation Value Institute 2014

ResearchEducation /

TrainingAssessment /Benchmarking

Maturing Enterprise IT Capability

IVI Mission

To deliver practice-based research and thought leadership

to transform how public and private sector organisationsglobally manage IT capability for value and innovation

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IVI A global open-innovation consortium .

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Managing IT like

a business

Managing the

IT budget

Managing IT for

business value

Managing the

IT capability

AA Accounting and Allocation

BP Business Planning

BPMBusiness ProcessManagement

CFPCapacity Forecastingand Planning

DSM Demand and SupplyManagement

EIMEnterprise InformationManagement

IM Innovation Management

ITGIT Leadershipand Governance

ODP Organization Designand Planning

RM Risk Management

SAIService Analyticsand Intelligence

SICT Sustainable ICT

SP Strategic Planning

SRC Sourcing

BGM Budget Management

BOPBudget Oversight andPerformance Analysis

FF Funding and Financing

PPPPortfolio Planningand Prioritization

CAMCapability Assessmentand Management BAR

Benefits Assessmentand Realization

EAMEnterprise ArchitectureManagement

ISMInformation SecurityManagement

KAMKnowledge AssetManagement

PAM People AssetManagement

PPMProgram and ProjectManagement

RAMRelationship AssetManagement

RDEResearch, Developmentand Engineering

SD Solutions Delivery

SRP Service Provisioning

SUM Supplier Management

TIM Technical InfrastructureManagement

UED User Experience Design

PM Portfolio Management

TCO Total Cost of Ownership

IT-CMF spans the IT capability of the organization

Increasing maturity improves IT ability to deliver on key business priorities

Each criticalcapability has fivelevels of maturity:

UTM User Training Management

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IT-CMF assessments measure and benchmarkmaturity levels across 4 Macro Capabilities

Cost Centre

Service Centre

Investment Centre

Value Centre

Predictable

Performance

Systemic CostReduction

Expanded FundingOptions

SustainableEconomic Model

Technology Supplier

Technology Expert

Strategic BusinessPartner

Corporate CoreCompetency

TCO

ROI & BusinessCase

Options andPortfolioManagement

Optimised ValueOptimising

Advanced

Intermediate

Basic

Initial

Maturity

Low

High

Managing IT like abusiness

Managing theIT budget

Managing IT forbusiness value

Managing theIT capability

MacroCapability

Unmanaged

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Why is IT capability of the organization important?

Technology

IT Process

IT People

IT Knowledge

Organizational capability to manage IT for business value

Business value and innovation enabled through IT

ITResources

IT capability is about executing stable and repeatable patterns of IT

management activities that deliver business value

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Potential IT value contribution increases with maturity

Maturity level

3Intermediate

High

Low

4Advanced

2Basic

5Optimizing

1Initial

IT enables and drives business value creation and business opportunities

IT is fully aligned with business strategy and anticipates business needs

IT focuses on business value creation

Value oriented IT management using various industry best practices

IT directly contributes to business value creation in some areas

IT turns toward focusing on business value creation, but is mostly understood as service provider

IT mainly provides services allowing business to create value

IT focuses on delivering solutions for business needs, but not a value creator on its own

IT disconnected from business value creation

IT is not an integral part of value creation

IT value contribution

Organization must be able to translate

IT maturity into business value contribution7



IT-CMF architecture how it works

4x Macro-capabilities

35xIT management

capabilities (CriticalCapabilities)

308xCapability BuildingBlocks + individual maturity

profiles

>800x maturity assessmentquestions

>3,400x recommendations (POMs)

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Key benefits of IT-CMF

Leverages the collective intelligence of international

consortium of public and private sector collaboratorsDevelopment

IT-CMF integrates existing frameworks/ standards into ameta-level architecture to provide an integrated & holisticframework

Integrated

IT-CMF allows measurement of improvement against abaseline using standard assessment toolsAssessment

IT-CMF provides benchmarking against peersBenchmarking

IT-CMF provides prioritization & improvementrecommendations for 30+ critical capability areasRecommend

VALUE FOCUS TO MANAGING IT

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The Executive Assessment gives an overview of IT-managementcapabilities across all IT functions ...

Purpose

Provide a high-level comprehensive

view of current and target state in the IT-

CMFs 34 Critical Capabilities (CCs)

First indication of areas that require

attention

Offers broad practice improvements to

improve maturity

Helps to identify:

CC improvement targets for all

capabilities

Critical Capabilities for potential

further assessment deep dives

Clusters of CCs to improve in concert

Key Components

1. Kick-off meeting survey coaching

2. Online survey

3. Follow-up participant interviews4. Analysis of quantitative and qualitative

results

5. Final report with improvementrecommendations

Subject MatterExperts

IT Executives Business leaders

with ITaccountability

Follow up withselected

participants

Online SurveyFollow-upinterviews

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Sponsor planningmeeting

Carefully selectparticipants

Sign NonDisclosureAgreement (NDA)

Pre-assessmentreading material

Preparation Survey Analysis Feedback

Kick-off meetingand assessmentworkshop(mandatory)

Online survey(done at thesame time)

Interviews Analyse survey

and interviews

Recommendations,draft and finalreport.

2 5+ days.5 days 1 5 days 2 5+ days

Understandbusiness and ITcontext behindthe assessment

Adjustassessment to fitorganizations

objectives

Context

Program assessment (elapsed time ~3 weeks)

and follows a standard process that can flex based onorganizational context

Depth of analysis depends on the agreed scope

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At-a-glance: IVI IT-CMF 5-tier education model

Curriculum Tier Course Name Course Description

Tier 1

IT-CMF Passport1-day course. Introduces participants to fundamental IT-CMF concepts, with a component focusing on the

IT-CMF assessment process

IT-CMF Executive

Overview

1-day course. Introduces CIOs and other C-Level executives to IT-CMF, with a special emphasis on assessing

and measuring business value derived from IT

Tier 2

Managing IT for

Business Value

3-day course. Designed for CIOs and senior IT decision-makers, focusses on optimising the IT business value

contribution to the organization. The course shares practical methodologies, IT-CMF tools & case studies,

and discusses how to establish and manage IT for business value in organizations

IT-CMF Core

3-day course. Develops core IT-CMF concepts. Covers the macro capabilities, one CC, CC clusters,

conducting assessments. This course provides a broad overview of IT-CMF so that IT managers &

professionals may begin to implement the framework in their organization

IT-CMF Core

Workshop

1-day facilitated workshop. Provides hands-on coaching in the implementation of the tools and techniques

from IT-CMF. Helps jump-start capability maturity improvement projects at the CC level. Leverages

concepts in the CC Master Deck and POMs, but does not substitute for the IT-CMF Core curriculum

IT-CMF Core Custom

3-to-5 day course. Develops core IT-CMF concepts. Covers the macro capabilities, a number of CCs, CC

clusters, conducting assessments. This course is highly modular and customisable so that consultancy &

services organizations may introduce content aligning with their specialised requirements for using IT-CMF

Tier 3 IT-CMFAdvancedFor individuals who wish to become IT-CMF assessment practitioners, having attained IT-CMF Tier 2

accreditation. Rather than instruction alone, this is an experiential programme for prospective IT-CMF

assessment practitioners.

Tier 4 IT-CMF ExpertFor individuals who have achieved IT-CMF Tier 3 certification, and have significant experience implementing

the framework. Rather than instruction alone, this tier is a 6+ month experientially-driven programme,

focussed on IT-CMF Adoption, change management, and IT Transformation

Tier 5MSc in IT

Management

1-year MSc programme. Accredited by NUI Maynooth. This course is designed for individuals who wish to

acquire a thorough grounding in IT-CMF and to apply the framework to IT challenges in their organization

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IVI Executive Briefing Aug 2014

Documents

Transcript of IVI Executive Briefing Aug 2014