Ivan Solis 7596 N. Mona Lisa Rd. Apt. 2204 Tucson, Arizona 85741 | 520-619-9658 | Isolis8169@gmail.com

PROFESSIONAL EXPERIENCE

ADT Security Services Tucson, Arizona 03/2015 – Present

Security Services Representative

Provide security service solutions for residential and small business customers on behalf of ADT.

Manage high volume residential and small business sales appointments throughout southern Arizona.

Conduct daily prospecting through CRM (Customer Relationship Management) systems: Salesforce Salesgenie,

Mastermind, 2-Screens and SGL’s (Self- Generated Leads).

Manage personal schedule to maximize organization, profitability and sales success.

Create Customers for Life for ADT, through exceptional customer service.

Spearheaded Hispanic Marketing Initiative for Tucson and all of southern Arizona.

Company appointed Bilingual Representative for Corporate ADT for all of Tucson and southern Arizona.

Have accounted for over $100,000 in overall sales production for 2015 Year to Date.

Lead new sales representatives in total units and Self-Generated Sales for Year to Date.

Led High Volume Residential Sales Team in overall unit production and Self-Generated sales for the months of

August 2015 & September 2015.

Presented with the Royal Blue Award for Commitment to Creating Customers for Life through dedicated,

honest service and loyalty to teammates – November 2015.

Rooster Wings & Sports Bar Nogales, Arizona 09/2014 – 02/2015

Restaurant/Bar Consultant and Interim General Manager

Contracted to offer restaurant/bar consulting services and act as Interim General Manager for first-ever full

Sports Bar in Nogales, Arizona.

Oversaw design, construction, and finalization of new building for restaurant/bar.

Hired, trained and directed a staff of over 40 in daily operations.

Created Standard Operating Procedures and Employee Handbook, including job specific duties and

responsibilities for entire staff.

Created marketing/promotional campaigns to create a buzz about our brand-new place and to generate interest

for the general public. Such campaigns included: happy hour specials, game day specials, lunch combos,

discount programs, and loyalty programs.

Provided in-house training for staff of Certification in Basic Title 4 (Arizona Liquor Laws) with Arizona

Certified Liquor Law Trainer.

Created the Designated Driver Program for Designated Drivers to receive complimentary non-alcoholic

beverages throughout their visit.

Created beneficial partnerships with local taxi companies to provide discounted services to customers.

Managed strategic management plan including SWOT analysis, strategic planning and implementation.

Managed Human Resources for organization including: Personnel Management, Payroll, Accounts Payable and

Accounts Receivable.

Managed all faucets of Food & Beverage control including inventory, quality, customer service, product

knowledge, supply procurement and vendor negotiations.

Achieved total Food and Beverage sales to approximately $250,000USD in first two months of operation.

Key Skills in: Front and Back of House Operations and Administration, Menu Development, Development of

Beverage Program, Team Building, Training, Supervision and Optimizing Profitability.

Prepared and trained incoming General Manager for permanent position.

Esplendor Resort Rio Rico, Arizona 06/2008 – 09/2014

Director of Food & Beverage

Directed a staff of over 30 in daily restaurant and bar operations and a banquet staff of 20 for banquet functions.

Controlled all activities for the San Cayetano Dining Room, Esplendor Cantina, and Banquet Department

featuring all indoor/outdoor banquet facilities.

Created marketing/promotional campaigns to generate interest about our property including: Wasabi

Wednesdays Sushi Night, and BYOB-Build Your Own Burger Thursdays.

Managed sales, marketing, personnel, quality control, customer service, inventory, and profit and loss

performance.

Named Associate of the Month August 2011.

Succeeded in increasing total Food & Beverage sales from approximately $500,000 USD to $1,000,000 USD

from FY2013 to FY2014.

Tubac Golf Resort Tubac, Arizona 03/2007 – 05/2008

Dining Room Manager

Directed a staff of 20 servers, bartenders and bussing staff throughout serving shifts providing direction, support

and training to exceed guest expectations with superior customer service.

Completed nightly financial audit of business day transactions.

Managed dining room and bar assuring complete guest satisfaction.

Nob Hill Restaurant and Gourmet Market Tubac, Arizona 02/2006– 02/2007

Restaurant Manager

Oversaw design, construction and finalization of brand-new San Francisco Nob Hill themed restaurant and

gourmet market in Tubac, Arizona.

Hired, trained and directed a staff of 30 to provide exceptional service to guest.

Managed supply procurement, vendor negotiations, inventory control, quality control and guest satisfaction.

Abbott & Cobb, Inc. Nogales, Arizona 12/2004– 01/2006

Administrative Assistant

Responsible for all areas of office management for national seed producing company including: Customer

Service by attending walk-in customers, answering phone calls, answering and responding to emails and

communicating and coordinating with branch offices located in Pennsylvania, Texas, Idaho, Florida, California

and Los Mochis, Sinaloa, Mexico.

Prepared required certification from U.S. Department of Agriculture for export of high quality fruit and

vegetable seed to growers worldwide.

Packaged and prepared seed shipments for transport.

Managed product quality control through chemical treatment.

Prepared billing, invoicing, filing and payment collection for branch office.

Assisted Branch Manager with all day-to-day operations.

Computer Skills

Micros, Squirrel, Aloha, Clover, Opera, Delphi, Salesforce, Salesgenie, Mastemind and Microsoft Office.

Education

University of Phoenix Bachelor of Science in Management

Nogales/Tucson, Arizona

Graduation Date: 11/2015

Special Skills

Fully Bilingual: English & Spanish

Basic Title 4 (Arizona Liquor Law) Training Certification of Completion 10/2014

Nogales Chamber of Commerce Customer Service Certificate of Completion 12/2013

Skill Path Creative Leadership Training Certificate of Completion 06/2012

Professional References

Stephanie Leonard – TPC (Tournament Players Club) Las Vegas – PGA Tour

Executive Chef / Director of Food & Beverage

Las Vegas, Nevada

Work: 702.256.2500 ext. 235 Mobile: 406.493.8673

Kristen Salazar – Salazar Title Service

Administrative Assistant

Nogales, Arizona

Work: 520.281.0970 Mobile: 520.988.1262

Gloria I. Chaidez – Nogales Notary LLC

Owner & Licensed Notary

Nogales, Arizona

Work: 520.287.9100 Mobile: 520.313.9100

Fabian Madril – Roosters Wings & Sports Bar

General Manager

Nogales, Arizona

Work: 520.377.3237 Mobile: 520.345.2560