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![Page 1: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/1.jpg)
Iva Voldánová
Project Manager
EURASHE
July 2011
FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS
![Page 2: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/2.jpg)
SECTION I. WHO FILLED THE QUESTIONNAIRE
Q1. Please indicate the EU Member State in which your enterprise / business representative organisation is based.
Italy
7%France 9%Estoni
a10%
Denmark
14%Romania
25%
Belgium
3%Germany
4%Malta 5%Spain 5%
![Page 3: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/3.jpg)
SECTION I. WHO FILLED THE QUESTIONNAIRE
COUNTRY %
Romania 25.0Denmark 14.0Estonia 10.3France 9.0Italy 7.0Spain 5.2Malta 4.8Germany 4.4Belgium 2.9Latvia 2.4Greece 2.2Bulgaria 1.8United Kingdom 1.7Sweden 1.5The Netherlands 1.3Lithuania 0.9Finland 0.7Hungary 0.7Portugal 0.7Austria 0.6Luxembourg 0.6Poland 0.6Cyprus 0.4Ireland 0.4Czech Republic 0.2Switzerland 0.2Norway 0.2Slovenia 0.2Slovakia 0.2
Base: Total Sample (543)
Q1. Please indicate the EU Member State in which your enterprise / business representative organisation is based.
![Page 4: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/4.jpg)
SECTION I. WHO FILLED THE QUESTIONNAIRE
29%71%
Are you a BRO?
YESNO
Base: Total Sample (543)
Regional
European
International
National
0% 10% 20% 30% 40% 50%
15%
17%
38%
39%
BROs' Level
Yes
No
0% 10% 20% 30% 40% 50% 60% 70%
34%
66%
Part of a larger foreign group
Base: Enterprises (365) Base: BROs (157)
Q5. Are you a Business Representative Organisation? Q6. If yes, at what level? Q8. If not, is your enterprise part of a larger foreign group?
![Page 5: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/5.jpg)
SECTION I. WHO FILLED THE QUESTIONNAIRE
Micro
Large
Small & Medium
0% 10% 20% 30% 40% 50%
22%
23%
41%
Size of your enterprise
Base: Total Sample (543)
OtherMulti-sector BRO
Agro-IndustriesRetail & Distribution
ICTOther Service sectors
Manufacturing Industry
15%3%3%
7%15%
27%29%
Sector of activity
Base: Total Sample (543)
Q7. Size of your enterprise. Q9. Sector of activity.
![Page 6: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/6.jpg)
41%
59%
May it changes?
YESNO
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS
Human Resources
Suppliers
Headquarters Abroad
Partners
Customers
0% 20% 40% 60% 80%
47%
52%
54%
62%
63%
Where? (TopBox)
… outsource when language skills needed
… work on the national market only
0% 2% 4% 6% 8% 10%
2%
9%
Because …
Base: Enterprises (51) Base: Whom agreed with influence of foreign languages (484)
Base: (444)
Q15. Does the knowledge of foreign languages in your enterprise matter for its operation or its competitiveness on the market? Q16. If yes, where? Q17. If no, why? Q18. Do you think that this may
change in the next few years?
90%
10%
Influence of foreign languages
YESNO
Base: Total Sample (543)
![Page 7: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/7.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESSBROS VS. ENTERPRISES
Q15. Does the knowledge of foreign languages in your enterprise matter for its operation or its competitiveness on the market?
95%
5%
BROs
YESNO
Base: Total Sample (154)
89%
11%
Enterprises
YESNO
Base: Total Sample (154)
Influence of foreign languages
![Page 8: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/8.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors
Q15. Does the knowledge of foreign languages in your enterprise matter for its operation or its competitiveness on the market?
94%
6%
YESNO
Base: (173)
Agro-Industries + Manufacturing Industry
89%
11%
YESNO
Base: (175)
Retail&Distribution + Other Services sectors
92%
8%
YESNO
Base: (98)
ICT + Multi-sector BRO
Influence of foreign
languages
![Page 9: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/9.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Size of enterprise
Q16. If yes, where?
Human Resources
Suppliers
Headquarters Abroad
Partners
Customers
0% 10% 20% 30% 40% 50% 60% 70% 80%
52%
54%
61%
71%
64%
43%
50%
54%
57%
62%
60%
64%
64%
67%
71%
LarSMEMic
![Page 10: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/10.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors
Q16. If yes, where?
Human Resources
Suppliers
Headquarters Abroad
Partners
Customers
0% 10%
20%
30%
40%
50%
60%
70%
80%
49%
59%
59%
57%
62%
42%
44%
47%
60%
58%
49%
51%
53%
74%
72%
ICT + Multi-sector BRORetail&Distribution + Other Services sectorsAgro-Industries + Manufac-turing Industry
![Page 11: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/11.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors
Q17. If no, why?
… outsource when language skills needed
… work on the national market only
0% 20% 40% 60% 80%
2%
7%
3%
11%
2%
4%
ICT + Multi-sector BRORetail&Distribution + Other Services sectorsAgro-Industries + Manufac-turing Industry
![Page 12: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/12.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors
Q18. Do you think that this may change in the next few years?
14%
86% YESNO
Base: (173)
Agro-Industries + Manufacturing Industry
47%
53%
YESNO
Base: (175)
Retail&Distribution + Other Services sectors
57%
43%
YESNO
Base: (98)
ICT + Multi-sector BRO
May it changes?
![Page 13: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/13.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS
Especially recruited native speakers
Staff trained in-house
Especially recruited staff with existing language skills
0% 50% 100%
24%
38%
62%
In-house language skills
Base: Total Sample (543)
Other categories
Shop floor
Technicians
Management
36%
12%
22%
64%
Importance of the command of a foreign language (Top-
Box)
Base:
(467)
(445)
(400)
(165)
Quality reasons
Cultural reasons
Economic reasons
0% 10%
20%
30%
40%
50%
60%
70%
31%
47%
60%
Motivators for using languages (TopBox)
Base: Total Sample (543)
Base:
(458)
(456)
(444)
Q19. Do you have in-house language skills? Q20. When recruiting staff, how important is the command of a foreign language for your business? Q21. What motivates the use
of languages in your business?
![Page 14: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/14.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESSBROS VS. ENTERPRISES
Especially recruited native speakers
Staff trained in-house
Especially recruited staff with existing language skills
0% 50% 100%
30%
50%
66%
BROs
Base: Total Sample (543)
Q19. Do you have in-house language skills?
Especially recruited native speakers
Staff trained in-house
Especially recruited staff with existing language skills
0% 50% 100%
21%
34%
61%
Enterprises
In-house language skills
![Page 15: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/15.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Size of enterprise
Q19. Do you have in-house language skills?
Especially recruited native speakers
Staff trained in-house
Especially recruited staff with existing language skills
0% 20% 40% 60% 80%
16%
33%
51%
20%
37%
68%
38%
46%
64%
LarSMEMic
![Page 16: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/16.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors
Q19. Do you have in-house language skills?
Especially recruited native speakers
Staff trained in-house
Especially recruited staff with existing language skills
0% 20% 40% 60% 80%
25%
41%
65%
23%
37%
61%
24%
42%
64%
ICT + Multi-sector BRORetail&Distribution + Other Services sectorsAgro-Industries + Manufac-turing Industry
![Page 17: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/17.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS
Q20. When recruiting staff, how important is the command of a foreign language for your business?
Base:
(467)
(445)
(400)
(165)
Other categories
Shop floor
Technicians
Management
0% 10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
36
12
23
64
15
9
28
20
16
18
25
10
9
17
11
2
24
44
13
4
5 - Most important 43 21 - Least important
Mean Score:
4.38
3.35
2.57
3.29
![Page 18: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/18.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors
Q20. When recruiting staff, how important is the command of a foreign language for your business?
Other categories
Shop floor
Technicians
Management
0% 10% 20% 30% 40% 50% 60% 70% 80%
55%
9%
29%
65%
32%
10%
16%
63%
29%
19%
30%
71%
ICT + Multi-sector BRORetail&Distribution + Other Services sectorsAgro-Industries + Manufac-turing Industry
![Page 19: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/19.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS
Q21. What motivates the use of languages in your business?
Quality reasons
Cultural reasons
Economic reasons
0% 10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
31
47
61
31
27
21
23
14
9
7
4
2
8
8
8
5 - Most important 43 21 - Least important
Mean Score:
4.20
3.35
2.57
Base:
(458)
(456)
(444)
![Page 20: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/20.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Size of enterprise
Q21. What motivates the use of languages in your business?
Quality reasons
Cultural reasons
Economic reasons
0% 10% 20% 30% 40% 50% 60% 70% 80%
39%
53%
62%
26%
43%
64%
29%
40%
59%
LarSMEMic
![Page 21: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/21.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors
Quality reasons
Cultural reasons
Economic reasons
0% 10% 20% 30% 40% 50% 60% 70% 80%
27%
45%
68%
30%
45%
53%
35%
46%
71%
ICT + Multi-sector BRORetail&Distribution + Other Services sectorsAgro-Industries + Manufac-turing Industry
Q21. What motivates the use of languages in your business?
![Page 22: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/22.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS
26%
74%
Language development policy?
YESNO
Base: (444)
Q22. Do you have a formal language development policy?
![Page 23: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/23.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Size of enterprise
Q22. Do you have a formal language development policy?
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80%
22%
78%
23%
77%
42%
58%
LarSMEMic
![Page 24: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/24.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%
32%
68%
26%
74%
19%
81%
ICT + Multi-sector BRORetail&Distribution + Other Services sectorsAgro-Industries + Manufac-turing Industry
Q22. Do you have a formal language development policy?
![Page 25: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/25.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS
Other
Common European Framework for Languages
Computer assisted and/or machine translation
Terminology databases
Multilingual glossaries of technical terms
Automatic on-line translation tools
Computer assisted spell checks and dictionaries
0% 10%20%30%40%50%60%
16%
11%
17%
22%
25%
26%
48%
Usefulness of the language tools (TopBox) Base:
(470)
(466)
(453)
(455)
(447)
(391)
(110)
Q23. How useful are the following language tools to your business?
![Page 26: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/26.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS
Q23. How useful are the following language tools to your business?
Other
Computer assisted and/or machine translation
Multilingual glossaries of technical terms
Computer assisted spell checks and dictionaries
0% 50% 100%
16
11
17
22
25
26
48
11
9
16
21
24
25
27
16
18
25
26
22
24
16
9
16
20
14
15
13
5
48
46
22
17
14
12
4
5 - Most useful 4 32 1 - Least useful
Mean Score:
4.10
3.37
3.33
3.18
2.87
2.24
2.38
Base:
(470)
(466)
(453)
(455)
(447)
(391)
(110)
![Page 27: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/27.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESSBROS VS. ENTERPRISES
Q23. How useful are the following language tools to your business?
Other
Common European Framework for Languages
Computer assisted and/or machine translation
Terminology databases
Multilingual glossaries of technical terms
Automatic on-line translation tools
Computer assisted spell checks and dictionaries
-20% 0% 20% 40% 60%
18%
8%
15%
18%
19%
24%
50%
16%
13%
18%
23%
29%
28%
47%
EnterprisesBROs
![Page 28: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/28.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors
Q23. How useful are the following language tools to your business?
Other
Common European Framework for Languages
Computer assisted and/or machine translation
Terminology databases
Multilingual glossaries of technical terms
Automatic on-line translation tools
Computer assisted spell checks and dictionaries
0% 20% 40% 60% 80%
17%
5%
15%
19%
28%
29%
41%
17%
12%
13%
18%
19%
23%
54%
12%
13%
16%
21%
21%
31%
52%
ICT + Multi-sector BRORetail&Distribution + Other Services sectorsAgro-Industries + Manufac-turing Industry
![Page 29: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/29.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS
Other
Distance simultaneous interpretation
Foreign cultural institutes
Business oriented language strategy consultancy
Examination bodies for provision of formal, recognised language quali-fications
Interpretation services
Foreign language trained job seekers
Communication services in relation to the linguistic corporate web presence
Language courses for staff
Translation services
0% 5% 10% 15% 20% 25% 30% 35%
9%
5%
5%
7%
7%
12%
20%
22%
27%
31%
Usefulness of the language services (TopBox) Base:
(462)
(445)
(431)
(436)
(428)
(434)
(463)
(443)
(423)
(110)
Q24. How useful are the following language services to your business?
![Page 30: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/30.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS
Q24. How useful are the following language services to your business?
Other
Distance simultaneous interpretation
Foreign cultural institutes
Business oriented language strategy consultancy
Examination bodies for provision of formal
Interpretation services
Foreign language trained job seekers
Communication services in relation to the linguistic corporate web presence
Language courses for staff
Translation services
0% 50% 100%
9
5
5
7
7
12
20
22
27
31
9
5
7
8
12
12
21
18
25
18
16
17
15
16
18
17
20
21
19
18
10
17
24
19
18
21
15
12
13
15
56
56
49
50
45
38
24
27
16
18
5 - Most useful 4 32 1 - Least useful
Mean Score:
3.31
3.33
2.96
2.95
2.40
2.18
2.03
1.94
1.82
2.05
Base:
(462)
(445)
(431)
(436)
(428)
(434)
(463)
(443)
(423)
(110)
![Page 31: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/31.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESSBROS VS. ENTERPRISES
Q24. How useful are the following language services to your business?
Other
Distance simultaneous interpretation
Foreign cultural institutes
Business oriented language strategy consultancy
Examination bodies for provision of formal, recognised language qualifications
Interpretation services
Foreign language trained job seekers
Communication services in relation to the linguistic corporate web presence
Language courses for staff
Translation services
0% 10% 20% 30% 40%
8%
6%
2%
8%
9%
14%
22%
22%
36%
34%
8%
4%
7%
7%
6%
11%
19%
22%
23%
29%
EnterprisesBROs
![Page 32: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/32.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Size of enterprise
Q24. How useful are the following language services to your business?
Other
Distance simultaneous interpretation
Foreign cultural institutes
Business oriented language strategy consultancy
Examination bodies for provision of formal, recognised language qualifications
Interpretation services
Foreign language trained job seekers
Communication services in relation to the linguistic corporate web presence
Language courses for staff
Translation services
0% 20% 40% 60% 80% 100%
4%
9%
6%
8%
5%
14%
18%
23%
16%
26%
0%
2%
2%
6%
4%
10%
17%
18%
26%
34%
50%
2%
5%
4%
9%
14%
29%
28%
42%
32%
LarSMEMic
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SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors
Q24. How useful are the following language services to your business?
Other
Distance simultaneous interpretation
Foreign cultural institutes
Business oriented language strategy consultancy
Examination bodies for provision of formal
Interpretation services
Foreign language trained job seekers
Communication services in relation to the linguistic corporate web presence
Language courses for staff
Translation services
0% 20% 40% 60% 80%
9%
3%
3%
6%
5%
7%
20%
19%
29%
34%
8%
4%
6%
8%
8%
14%
18%
23%
22%
28%
12%
6%
6%
7%
7%
11%
21%
24%
27%
30%
ICT + Multi-sector BRORetail&Distribution + Other Services sectorsAgro-Industries + Manufac-turing Industry
![Page 34: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/34.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS
No
Does not know
Yes
0% 10% 20% 30% 40% 50%
15%
30%
43%
Preference of certified language service
providers
Base: Total Sample (543)
Excellent
Good
Fair
Poor
0% 5% 10% 15% 20% 25% 30% 35%
6%
33%
33%
14%
Rating of knowledge of the services by the language
industry
Base: Total Sample (543)
Q25. Do you prefer certified language service providers? Q26. How would you rate your knowledge of the services offered by the language industry?
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SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Size of enterprise
Q25. Do you prefer certified language service providers?
No
Does not know
Yes
0% 10% 20% 30% 40% 50% 60% 70% 80%
19%
38%
33%
16%
29%
41%
6%
24%
51%
LarSMEMic
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SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors
No
Does not know
Yes
0% 10% 20% 30% 40% 50% 60% 70% 80%
17%
28%
44%
10%
30%
46%
17%
36%
37%
ICT + Multi-sector BRORetail&Distribution + Other Services sectorsAgro-Industries + Manufac-turing Industry
Q25. Do you prefer certified language service providers?
![Page 37: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/37.jpg)
SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Size of enterprise
Q26. How would you rate your knowledge of the services offered by the language industry?
Excellent
Good
Fair
Poor
0% 10% 20% 30% 40% 50% 60% 70% 80%
12%
28%
31%
15%
4%
30%
35%
15%
6%
32%
27%
14%
LarSMEMic
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SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors
Q26. How would you rate your knowledge of the services offered by the language industry?
Excellent
Good
Fair
Poor
0% 10% 20% 30% 40% 50% 60% 70% 80%
5%
29%
37%
17%
6%
36%
31%
11%
9%
34%
33%
9%
ICT + Multi-sector BRORetail&Distribution + Other Services sectorsAgro-Industries + Manufac-turing Industry
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SECTION III. BUSINESS LANGUAGE NEEDS
Other
Installing and maintaining company products abroad
Reporting: market analysis, policy documents, product devel-opment
Managing multilingual website
Responding to/presenting offers, bids, tenders
Preparing internal operational procedures
Interacting in teams/with colleagues/with headquarters
Retrieving and using business/technical/market information
Interacting socially with customers and suppliers
Preparing communication material
Attending trade fairs, conferences, congresses
Using multilingual communications
Presenting company, products, services
Maintaining international relations, travelling abroad
Attending business meetings
0% 10% 20% 30% 40% 50% 60% 70%
13%28%
35%37%37%38%
40%42%
49%50%50%52%
55%59%
65%
Specific business activities (TopBox)Base:
(382)
(387)
(399)
(395)
(389)
(358)
(380)
(371)
(370)
(387)
(366)
(390)
(384)
(369)
(39)
Q27. In what specific business activities you commonly have to perform are foreign languages required?
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SECTION III. BUSINESS LANGUAGE NEEDS
Q27. In what specific business activities you commonly have to perform are foreign languages required?
Other
Reporting: market analysis, policy documents, product development
Responding to/presenting offers, bids, tenders
Interacting in teams/with colleagues/with headquarters
Interacting socially with customers and suppliers
Attending trade fairs, conferences, congresses
Presenting company, products, services
Attending business meetings
0% 50% 100%
13
28
35
37
37
38
40
42
50
50
50
52
55
59
65
8
17
18
18
20
16
19
26
24
23
20
24
23
18
18
26
13
18
20
19
12
11
17
14
10
13
14
10
14
9
5
8
11
11
7
10
9
6
6
8
8
3
6
3
3
48
34
18
14
17
24
21
9
6
9
9
7
6
6
5
5 - Most useful 4 32 1 - Least useful
Mean Score:
4.34
4.21
4.16
4.11
3.93
3.97
4.04
3.86
3.49
3.34
3.55
3.51
3.41
2.96
2.30
Base:
(382)
(387)
(399)
(395)
(389)
(358)
(380)
(371)
(370)
(387)
(366)
(390)
(384)
(369)
(39)
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SECTION III. BUSINESS LANGUAGE NEEDS Size of enterprise
Q27. In what specific business activities you commonly have to perform are foreign languages required?
Preparing internal operational procedures
Interacting in teams/with colleagues/with headquarters
0% 20% 40% 60% 80%
34%
26%
38%
38%
51%
48%
LarSMEMic
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SECTION III. BUSINESS LANGUAGE NEEDSAgro-Industries + Manufacturing Industry
Other
Installing and maintaining company products abroad
Reporting: market analysis, policy documents, product devel-opment
Managing multilingual website
Responding to/presenting offers, bids, tenders
Preparing internal operational procedures
Interacting in teams/with colleagues/with headquarters
Retrieving and using business/technical/market information
Interacting socially with customers and suppliers
Preparing communication material
Attending trade fairs, conferences, congresses
Using multilingual communications
Presenting company, products, services
Maintaining international relations, travelling abroad
Attending business meetings
0% 10% 20% 30% 40% 50% 60% 70% 80%
33%34%36%
40%45%44%
48%45%
54%52%
58%55%
60%63%
70%
Specific business activities (TopBox) Base:
(382)
(387)
(399)
(395)
(389)
(358)
(380)
(371)
(370)
(387)
(366)
(390)
(384)
(369)
(39)
Q27. In what specific business activities you commonly have to perform are foreign languages required?
![Page 43: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/43.jpg)
SECTION III. BUSINESS LANGUAGE NEEDS Retail&Distribution + Other Services sectors
Other
Installing and maintaining company products abroad
Reporting: market analysis, policy documents, product devel-opment
Managing multilingual website
Responding to/presenting offers, bids, tenders
Preparing internal operational procedures
Interacting in teams/with colleagues/with headquarters
Retrieving and using business/technical/market information
Interacting socially with customers and suppliers
Preparing communication material
Attending trade fairs, conferences, congresses
Using multilingual communications
Presenting company, products, services
Maintaining international relations, travelling abroad
Attending business meetings
0 10 20 30 40 50 60 70
018
3034
3126
3536
4540
3847
4556
62
Specific business activities (TopBox) Base:
(382)
(387)
(399)
(395)
(389)
(358)
(380)
(371)
(370)
(387)
(366)
(390)
(384)
(369)
(39)
Q27. In what specific business activities you commonly have to perform are foreign languages required?
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SECTION III. BUSINESS LANGUAGE NEEDS ICT + Multi-sector BRO
Other
Installing and maintaining company products abroad
Reporting: market analysis, policy documents, product devel-opment
Managing multilingual website
Responding to/presenting offers, bids, tenders
Preparing internal operational procedures
Interacting in teams/with colleagues/with headquarters
Retrieving and using business/technical/market information
Interacting socially with customers and suppliers
Preparing communication material
Attending trade fairs, conferences, congresses
Using multilingual communications
Presenting company, products, services
Maintaining international relations, travelling abroad
Attending business meetings
0% 10% 20% 30% 40% 50% 60% 70%
18%37%39%
44%38%
44%39%
48%51%
54%49%
55%56%57%
61%
Specific business activities (TopBox) Base:
(382)
(387)
(399)
(395)
(389)
(358)
(380)
(371)
(370)
(387)
(366)
(390)
(384)
(369)
(39)
Q27. In what specific business activities you commonly have to perform are foreign languages required?
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SECTION III. BUSINESS LANGUAGE NEEDS
Occasional
Recurrent
Continuous
0% 10% 20% 30% 40% 50%
12%
16%
46%
frequency of your foreign language needs
Base: Total Sample (543)
Oriental Languages
Neighbouring extra-EU country’s language(s)
Neighbouring EU country’s language(s)
Other EU country language(s)
0% 20% 40% 60%
8%
10%
46%
47%
What languages would you need most? (TopBox)
Base: Total Sample (543)
Q28. What is the frequency of your foreign language needs? Q29. What languages would you need most?
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SECTION III. BUSINESS LANGUAGE NEEDS Size of enterprise
Q28. What is the frequency of your foreign language needs? Q29. What languages would you need most?
Occasional
Recurrent
Continuous
0% 10% 20% 30% 40% 50% 60% 70% 80%
14%
19%
42%
17%
19%
49%
9%
13%
59%
LarSMEMic
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SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors
Occasional
Recurrent
Continuous
0% 10% 20% 30% 40% 50% 60% 70% 80%
11%
19%
56%
11%
16%
53%
15%
19%
41%
ICT + Multi-sector BRORetail&Distribution + Other Services sectorsAgro-Industries + Manufac-turing Industry
Q28. What is the frequency of your foreign language needs? Q29. What languages would you need most?
![Page 48: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/48.jpg)
SECTION III. BUSINESS LANGUAGE NEEDS
Q29. What languages would you need most?
Oriental Languages
Neighbouring extra-EU country’s language(s)
Neighbouring EU country’s language(s)
Other EU country language(s)
0% 50% 100%
8
11
46
47
4
9
12
16
9
15
14
13
14
18
9
7
65
47
19
17
5 - Most important 43 21 - Least important
Mean Score:
3.70
3.55
2.18
1.74
Base: Total Sample (543)
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SECTION III. BUSINESS LANGUAGE NEEDS Size of enterprise
Q29. What languages would you need most?
Oriental Languages
Neighbouring extra-EU country’s language(s)
Neighbouring EU country’s language(s)
Other EU country language(s)
0% 10%
20%
30%
40%
50%
60%
70%
80%
4%
5%
48%
38%
5%
8%
47%
53%
13%
17%
45%
47%
LarSMEMic
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SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors
Q29. What languages would you need most?
Oriental Languages
Neighbouring extra-EU country’s language(s)
Neighbouring EU country’s language(s)
Other EU country language(s)
0% 20% 40% 60% 80%
9%
12%
49%
49%
3%
8%
32%
48%
10%
10%
57%
41%
ICT + Multi-sector BRORetail&Distribution + Other Services sectorsAgro-Industries + Manufac-turing Industry
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SECTION III. BUSINESS LANGUAGE NEEDS
Listening
Reading
Speaking
Writing
Spoken interaction
0% 20% 40% 60% 80% 100% 120% 140% 160%
62%
63%
64%
62%
66%
42%
50%
40%
37%
36%
27%
22%
25%
15%
20%
Base: Total Sample (543)
Management Technicians Shop floor
Q30. Who needs language skills in your enterprise?
![Page 52: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/52.jpg)
SECTION III. BUSINESS LANGUAGE NEEDS MANAGEMET - Size of enterprise
Q30. Who needs language skills in your enterprise?
Listening
Reading
Speaking
Writing
Spoken interaction
0% 10% 20% 30% 40% 50% 60% 70% 80%
58%
59%
63%
61%
62%
72%
72%
75%
71%
74%
69%
69%
70%
67%
74%
LarSMEMic
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SECTION III. BUSINESS LANGUAGE NEEDS MANAGEMET - Differences within the sectors
Q30. Who needs language skills in your enterprise?
Listening
Reading
Speaking
Writing
Spoken interaction
0% 10%20%30%40%50%60%70%80%
73%
73%
75%
73%
75%
58%
60%
61%
58%
61%
63%
62%
65%
61%
69%
ICT + Multi-sector BRORetail&Distribution + Other Services sectorsAgro-Industries + Manufac-turing Industry
![Page 54: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/54.jpg)
SECTION III. BUSINESS LANGUAGE NEEDS TECHNICIANS - Size of enterprise
Q30. Who needs language skills in your enterprise?
Listening
Reading
Speaking
Writing
Spoken interaction
0% 10% 20% 30% 40% 50% 60% 70% 80%
27%
36%
27%
27%
27%
50%
60%
50%
44%
42%
54%
62%
50%
45%
46%
LarSMEMic
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SECTION III. BUSINESS LANGUAGE NEEDS TECHNICIANS - Differences within the sectors
Q30. Who needs language skills in your enterprise?
Listening
Reading
Speaking
Writing
Spoken interaction
0% 10%20%30%40%50%60%70%80%
53%
64%
54%
49%
45%
32%
44%
29%
29%
26%
50%
54%
42%
47%
45%
ICT + Multi-sector BRORetail&Distribution + Other Services sectorsAgro-Industries + Manufac-turing Industry
![Page 56: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/56.jpg)
SECTION III. BUSINESS LANGUAGE NEEDS SHOP FLOOR - Size of enterprise
Q30. Who needs language skills in your enterprise?
Listening
Reading
Speaking
Writing
Spoken interaction
0% 10% 20% 30% 40% 50% 60% 70% 80%
15%
14%
12%
10%
17%
29%
25%
30%
17%
19%
39%
25%
31%
14%
28%
LarSMEMic
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SECTION III. BUSINESS LANGUAGE NEEDS SHOP FLOOR - Differences within the sectors
Q30. Who needs language skills in your enterprise?
Listening
Reading
Speaking
Writing
Spoken interaction
0% 10%20%30%40%50%60%70%80%
32%
27%
28%
13%
20%
26%
21%
25%
17%
24%
23%
23%
26%
17%
19%
ICT + Multi-sector BRORetail&Distribution + Other Services sectorsAgro-Industries + Manufac-turing Industry
![Page 58: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/58.jpg)
SECTION III. BUSINESS LANGUAGE NEEDS
Highly
Fairly
Modestly
0% 5% 10% 15% 20% 25% 30% 35% 40%
24%
31%
36%
Interested in a central web-based information
Base: Total Sample (543)
Q31. Would you be interested in a central web-based information point for language strategies for business?
![Page 59: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/59.jpg)
SECTION III. BUSINESS LANGUAGE NEEDSBROS. VS. ENTERPRISES
Q31. Would you be interested in a central web-based information point for language strategies for business?
Highly
Fairly
Modestly
0% 5% 10% 15% 20% 25% 30% 35% 40%
26%
39%
29%
24%
29%
39%
Enterprises BROs
![Page 60: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/60.jpg)
SECTION III. BUSINESS LANGUAGE NEEDS Differences within the sectors
Highly
Fairly
Modestly
0% 10% 20% 30% 40% 50% 60% 70% 80%
22%
31%
39%
19%
38%
36%
32%
29%
31%
ICT + Multi-sector BRORetail&Distribution + Other Services sectorsAgro-Industries + Manufac-turing Industry
Q31. Would you be interested in a central web-based information point for language strategies for business?
![Page 61: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/61.jpg)
SECTION IV. INTEREST IN SURVEY RESULTS
63%
37%
Interested in receiving a summary report
YESNO
Base: Total Sample (543)
Q32. Would you be interested in receiving a synthesis report of the findings of this survey?
![Page 62: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/62.jpg)
SECTION IV. INTEREST IN SURVEY RESULTSBROS VS. ENTERPRISES
71%
29%
BROs
YESNO
Base: Total Sample (157)
60%
40%
Enterprises
YESNO
Base: Total Sample (376)
Interested in receiving a summary report
Q32. Would you be interested in receiving a synthesis report of the findings of this survey?
![Page 63: Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS.](https://reader031.fdocuments.in/reader031/viewer/2022013011/56649d145503460f949e947e/html5/thumbnails/63.jpg)
SECTION IV. INTEREST IN SURVEY RESULTS Size of enterprise
Q32. Would you be interested in receiving a synthesis report of the findings of this survey?
No
Yes
0% 10% 20% 30% 40% 50% 60% 70% 80%
28%
72%
35%
65%
45%
55%
LarSMEMic