ITSS Overview 20161201 - ATCI (Thailand) presentation/ITSS_Overview_20161201.pdf · China SST, IMT...

Information-Technology Promotion Agency, Japan

And

The Association of Thai ICT Industry

ATCI, ITSS Committee

Pramote Bhongse-tong

December 1st, 2016

Skill EcosystemITSS Overview

(Skill Standards for IT Professionals)

2

Governance Structure of IT-ITeS SSC NASSCOM, INDIA (NSDC is the Operational Wing of Ministry of Skills and Entrepreneurship Development. Boxes in white background are indirectly related to IT Skills development)

Skill Ecosystem in India

3

Governance Structure for IT Promotion

Agency, Japan (Box in white indicates indirect linkage)

Structure of Common Career / Skills

Framework, Japan

Skill Ecosystem in Japan

ITSS strategic vision

4

ITSS

Ease of project development, project management and project deployment

A

A

A

A

a

a

aa

5

Government Structure for Skill Standard in Malaysia, Myanmar and Thailand

Three countries is considering adopt ITSS for country skill standard

Department of Skill DevelopmentMinistry of Labor

6

7

1.Software & applications

2.Hardware

3.Telecommunications

4.Network & Security

5.Project Management

6.Animation

123 ชั�น 17 อาคารซนัทาวเวอร์ส บีถ.วภิาวดีรังสิต แขวงจอมพล เขตจตุจกัรกรุงเทพฯ 10900

Will Thailand be SST, IMT or /

EXT player ???

8

Countries Type of Transaction Projects Generate Demand/Business

India SST, EXT Global OutSources Projects/Services

China SST, IMT In Country SW Parks for skill transfer

Philippines IMT BPO_(HR Payroll), Call Centers

Malaysia SST, IMT Government declared to be the 3rd OS

Servcies next from India & China

Vietnam SST, IMT Thousand of IT Talents needed for

Food Process Technology, OS from

Japan

Thailand ??? Country Digital Economy

Note

SST Self Supply Talents

IMT Import Talents

EXT Export Talents

ASOCIO has challenges to make NTM to become MFN for cross border mobility

1. Common IT skill standard for the economies’ references

– Common element skills may be set for the economies’ comparison/references

– The supply side of economies’ accrediting of IT talent individual for referencing will help IT talent free flow of cross border mobility

2. Immigration_ Special visa issuance for IT talent individual

– Economies’ recognition of IT high priority of skill requirements

– Quick turn around of visa issuance

– Incentive for attracting of IT priority skill

3. Labor control_ Work permit approval should be MFN (most favored nation) equivalence

– Balance country security vs business needs

– Digital Economy (DE) development need of IT talents

• DE world and existing old rules for work permits approval must be reviewed & enhanced

• Presence of talent individual in the approval process, in some economies, shall be revised

– Compensation schedule of talent individual review should not be part of the approval process. but should be left within the project cost of the demand side of the economies.

4. Cultural awareness of each economies

– Recognition of basic believes and impressions of each economies

– Observation of manners and gestures of respect of individual/ political views /religions

– Avoidance of improper dress code / distinguish aroma (Smell Perfume Odor, some fruits)

Note: NTM=Non Tariff Measurement MFN= Most Favored Nation

IPA Introduction

Public Agency for IT industry under METIMETI; Ministry of Economy, Trade and Industry

10All Rights Reserved, Copyright©IPA2015

About

• Founded in 1989

• First computing trade and professional association in Thailand

• ATCI’s mission is to promote and facilitate the industry excellence through trade and cooperation. It also acts as an agent to build the national economy and society.

• 240 members (120 Corporate +120 TICTA)

• Members consist of major vendors (HW, SW, Network and Services)

• Total IT market share of members over 70%

• A member of International Organizations (ASOCIO, APICTA, WITSA)

ITSS: IPA and ATCI Relationship

METI

IPA

NSTDA

TPQI

ATCI

ATCI

Senior Team

IT Vendors Educational

Institute

ITSS

Consultants

ITSS

Partners

IT Users &

Vendors

Gov & State

Enterprise

ITSS Consulting

Partners

Target

Customers

Support

Strategy , Promotion, Contract

ITSS - MCA

Promotion & Support

Implementation

HIDA

ITPE

DSD

ATCI – ITSS Committee

• Pramote Bhongse-tong ATCI Advisor Chairman

• Manoo Ordeedolchest ATCI Honorary President Committee

• Amorn Tavornmas ATCI Advisor Committee

• Vichit Yanamorn Thanachart Capital PCL. Committee

• Thanachart Numnonda ATCI President Committee

• Pravit Chattalada ATCI Executive Director Committee

• Bunrak Saraggananda ATCI Honorary President Committee

14

Challenge of retaining talented or special employees> institution review

Can not measure IT Engineer’s

skill

Required IT skill is not clear

・・・・Can not implement HRD・・・・Can not imagine Career path・・・・Complain to the evaluation

・・・・Weak morale/loyalty・・・・High Turn over

15

Challenge of retaining talented or special employees> employee view

I don’t have a

fair increase

while other employees in

my group are

having a good

raise

Why I am not being

assigned to the key project of the Company

I want to quit from the Company because my

current job is no longer

challenging any more

I don’t see my future

and

I want to move to a

more opportunities in training and

development

Company

My skill-up and Career path

All Rights Reserved, Copyright©IPA2015 16

IT Skill StandardITSS

17

Current users

Under review to use

Need to use, but no review

Not use and no plan to use in the future

No answer

By Company Size

(by Employee number)

By Company Size

(by Employee number)

1,001 over (N=34)

301 – under 1,000 (N=78)

101 – under 300 (N=231)

Do not know it

Tried to use it in past time, but gave up

Most of large companies use or plan to use ITSS

under 30 (N=104)

31 – under 100 (N=161)

10.9%

15.5%

32.2%

44.1%

67.9%

6.4%

13.4%

15.5%

27.9%

38.2%

30.3%

27.0%

8.8%

14.5%

9.9%

8.8%

3.6%

4.4%

7.1%

15.5%

10.6%

14.5%

16.2%

7.5%

5.9%

7.1%14.3% 0.0%

11.5%

4.2%

0.0%

3.4%

2.9%

ITSS utilization in IT vendors in Japan

All Rights Reserved, Copyright©IPA2015

18

ITSS Contents

Major Description

Career

1.Career

Framework

Defines category of IT technical specialist

and specialty fields by each level

2.KPI(Key PerformanceIndicator)

Expected performance and experience by

technical specialist and its specialty by each

level.

Skill

3.Skill

Proficiency

Skills are defined by technical specialist and

its specialty by each level

4.Skill

dictionary

Shows category and items of detailed

technical skill corresponding to skills by

technical specialist and its specialty

5.Training

roadmap

Shows which training is required to acquire

skills by technical specialist and its specialty

by each level

Job Classification Marketing Sales Consultant ＩＴArchitectProject

ManagementＩＴSpecialist

Application

Specialist

Software

Development

Customer

Service

ＩＴ Service

ManagementEducation

Specialty Fields

Ma

rketin

g m

an

age

men

t

Sa

les c

han

nel s

trate

gy

Ma

rket C

om

mun

icatio

n

Co

nsu

lting

by v

isiting c

usto

mers

Pro

duc

t sa

les b

y v

isitin

g c

usto

mers

Sa

les v

ia m

ed

ia

Ind

ustry

Bu

sin

ess

fun

ctio

n

Ap

plic

atio

n A

rch

itectu

re

Inte

gra

tion

Arc

hite

cture

Infra

structu

re A

rch

itectu

re

Syste

ms

dev

elo

pm

ent

IT o

uts

ou

rcin

g

Ne

twork se

rvic

e

So

ftwa

re p

rodu

ct d

evelo

pm

en

t

Pla

tform

Ne

two

rk

Da

tab

as

e

Co

mm

on

Ap

plic

atio

n in

frastru

ctu

re

Syste

ms M

ana

gem

ent

Se

cu

rity

Bu

sine

ss a

pplic

atio

n s

yste

m

Bu

sin

ess a

pp

licatio

n p

acka

ge

Ba

sic

so

ftware

Mid

dle

ware

Ap

plic

atio

n s

oftw

are

Ha

rdw

are

Softw

are

Facility

ma

nag

em

en

t

Op

era

tion

s m

an

ag

em

en

t

Sy

stem

op

era

tion

Op

era

tion

Se

rvice

De

sk

Pla

nn

ing

the

train

ing

Instru

ctio

ns

Level ７Level ６Level ５Level ４Level ３Level ２Level１Job Classification Marketing Sales Consultant ＩＴArchitect

Project

ManagementＩＴSpecialist

Application

Specialist

Software

Development

Customer

Service

ＩＴ Service

ManagementEducation

Specialty Fields

Ma

rketin

g m

an

age

men

t

Sa

les c

han

nel s

trate

gy

Ma

rket C

om

mun

icatio

n

Co

nsu

lting

by v

isiting c

usto

mers

Pro

duc

t sa

les b

y v

isitin

g c

usto

mers

Sa

les v

ia m

ed

ia

Ind

ustry

Bu

sin

ess

fun

ctio

n

Ap

plic

atio

n A

rch

itectu

re

Inte

gra

tion

Arc

hite

cture

Infra

structu

re A

rch

itectu

re

Syste

ms

dev

elo

pm

ent

IT o

uts

ou

rcin

g

Ne

twork se

rvic

e

So

ftwa

re p

rodu

ct d

evelo

pm

en

t

Pla

tform

Ne

two

rk

Da

tab

as

e

Co

mm

on

Ap

plic

atio

n in

frastru

ctu

re

Syste

ms M

ana

gem

ent

Se

cu

rity

Bu

sine

ss a

pplic

atio

n s

yste

m

Bu

sin

ess a

pp

licatio

n p

acka

ge

Ba

sic

so

ftware

Mid

dle

ware

Ap

plic

atio

n s

oftw

are

Ha

rdw

are

Softw

are

Facility

ma

nag

em

en

t

Op

era

tion

s m

an

ag

em

en

t

Sy

stem

op

era

tion

Op

era

tion

Se

rvice

De

sk

Pla

nn

ing

the

train

ing

Instru

ctio

ns

Level ７Level ６Level ５Level ４Level ３Level ２Level１

ITSS is for “Measurement” tool that clarifies invisibleIT Skills of IT human resources


19

Level 7

Assist

Follow (Chicken)

Top class

in a Company

Leader

Level 6

Level 5

Level 4

Level 3

Level 2

Level 1

Top class

in Domestic

Top class in the World

By oneself

ITSS Level Concept


20

1. Career framework

Job Classification Marketing Sales Consultant ＩＴ ArchitectProject

ManagementＩＴ Specialist

Application

Specialist

Software

Development

Customer

Service

ＩＴ Service Management

Education

Specialty Fields

Mark

etin

g m

an

age

men

t

Sale

s c

han

nel s

trate

gy

Mark

et C

om

mun

icatio

n

Consultin

g b

y visitin

g c

usto

mers

Pro

duct s

ale

s b

y v

isitin

g c

usto

mers

Sale

s v

ia m

edia

Industry

Busin

ess

functio

n

Ap

plic

atio

n A

rchite

ctu

re

Inte

gra

tion A

rchite

cture

Infra

structu

re A

rch

itectu

re

Syste

ms d

evelo

pm

ent

IT o

uts

ou

rcin

g

Netw

ork se

rvice

Softw

are

pro

du

ct develo

pm

en

t

Pla

tform

Netw

ork

Da

tab

ase

Com

mo

n A

pplic

atio

n in

frastru

ctu

re

Syste

ms M

ana

gem

ent

Security

Bu

sine

ss a

pplic

atio

n s

yste

m

Busin

ess a

pp

licatio

n p

ackage

Basic

softw

are

Mid

dle

ware

App

licatio

n s

oftw

are

Hard

ware

Softw

are

Facility

ma

nage

me

nt

Opera

tion

s man

ag

em

en

t

Syste

m o

pera

tion

Ope

ratio

n

Se

rvice

Desk

Pla

nn

ing

the tra

inin

g

Instru

ctio

ns


Job Classification Marketing Sales Consultant ＩＴ ArchitectProject

ManagementＩＴ Specialist

Application

Specialist

Software

Development

Customer

Service

ＩＴ Service Management

Education

Specialty Fields

Mark

etin

g m

an

age

men

t

Sale

s c

han

nel s

trate

gy

Mark

et C

om

mun

icatio

n

Consultin

g b

y visitin

g c

usto

mers

Pro

duct s

ale

s b

y v

isitin

g c

usto

mers

Sale

s v

ia m

edia

Industry

Busin

ess

functio

n

Ap

plic

atio

n A

rchite

ctu

re

Inte

gra

tion A

rchite

cture

Infra

structu

re A

rch

itectu

re

Syste

ms d

evelo

pm

ent

IT o

uts

ou

rcin

g

Netw

ork se

rvice

Softw

are

pro

du

ct develo

pm

en

t

Pla

tform

Netw

ork

Da

tab

ase

Com

mo

n A

pplic

atio

n in

frastru

ctu

re

Syste

ms M

ana

gem

ent

Security

Bu

sine

ss a

pplic

atio

n s

yste

m

Busin

ess a

pp

licatio

n p

ackage

Basic

softw

are

Mid

dle

ware

App

licatio

n s

oftw

are

Hard

ware

Softw

are

Facility

ma

nage

me

nt

Opera

tion

s man

ag

em

en

t

Syste

m o

pera

tion

Ope

ratio

n

Se

rvice

Desk

Pla

nn

ing

the tra

inin

g

Instru

ctio

ns


JOB Category

Information Technology Passport Exam (IP)

Fundamental Information Technology Engineer Exam (FE)

Applied Information Technology Engineer Exam (AP)

Advanced Professional Exam +Review and/or Interview of Work Experiences


21

Job Competency framework

(by profession)

GROUPJOB

CATEGGORIES Specialty field

1 2 3 4 5 1 2 3 4 5 1 2 3 4 5

Vision/Mission

Goals

Business Strategies

Organization

Security & asset protection

Products/Services Offering

IT Litercy

Business Allaince

SET Rules & Regulations

Business Practices/Agreement

Enterprise Risk Management

PPC&E program

Industry Knowledge Economic trends

Territory Management

Products/Services offerings

Forecasting System

Logical selling processes

Consulting Sales

Competition

Incentive program

Functions

Sales

Level

Employees Manager Top/Exec.

Core Competency

COMPANY

GENERAL Admin &

technic

2222

IT business

process

Job category

Management strategy formulation Strategic information planning Development Operation and maintenance

Fomulation of

Management

goals/vision

Formulation of

business

strategies

Clarification and

analysis of issues

(business/IT)

Solution design

(structure/

pattern )

Component

design (system/

operation)

Solution

construction

(development/

construction)

Solution operation

(system/operation)

Solution

maintenance

(system/operation)

SalesConfirmation of

goals and visions

Confirmation of

business strategy

Business issues

Solutions proposal

ConsultantConfirmation of

goals and visions

Advice for

formulation of

business strategy

Advice for

solution formulationSolution design

IT ArchitectFormulation of

solution framework

Design of solution

architectureComponents design

Project

ManagementFormulation of

basic project plans

Management and

control of projects

Management and

control of projects

Management and

control of projects

Management and

control of projects

Management and

control of projects

IT SpecialistFormulation of

system configuration

plan

System

components design

Instllation and

construction of system

components

Operation support of

system components

Maintenance of system

components

Application

Specialist

Formulation of

application

development plan

Application

components design

Development of

application components



Maintenance of

Application

components

Software

Development

Formulation of

application

development plan

Application

components design

Development of

software products



Maintenance of

Application

components

Customer

Service

Formulation

of

Installation planning

Installation

of hardware and

software

Maintenance of

hardware and software

Maintenance of

hardware and software

IT Service

Management

Formulation of

operation plan/

operation management

Operation and

management of systems

Operation and

management of systems■■■■Main phase of activity ■■■■Sub phase of activity

Job category and business process


KPI is defined as metrics of each job category and specialty field, and

it is used to identify level of business capabilities objectively. KPI consists of two types of contribution. One is business contribution and the other is professional contribution.

23

project

Complexity

project

Size

[Business contribution]

Responsibilities

contribution to company and the IT service industry

as IT professional

・Responsible area and role・the number of achieving project success

[Professional contribution]

And

Individual’s direct contribution to outcome of a project

High specialty field

Expertise succession

Developing subordinates

2. KPI （（（（Key Performance Indicator)


Business ContributionProfessional Contribution

LevelResponsible area and role

The necessary

Numbers of

achieving project

success

Complexity SizePerformance of Expertise succession

7

6 Lead team as a person in charge

More than3 times

two or more of

following

complexity

criteria□Mission critical system with high

quality□Applications of multi-platforms□24 hours a day and 365 days

continuous

operation

:

50 persons or more

during peak periods

More than 4 items

□Activities in professional community such as academic

society and committee □Publication of a book□Publication of a paper outside the company□Publication of a paper within the company □Instructor outside the company □Instructor within the company □Filing of a patent application

510 or more but less

than 50 persons

during peak periods

More than 3 items

4 Team leaderMore than2 times

3 or more persons

during peak periods

More than 1 item

3 Team memberMore than1 time

regardless of size - -

2

1

24

Application Specialist case

KPI （（（（Key Performance Indicator)


25

Application Specialist Level 4 case (Business contribution)

Responsibilities

Has responsibility for deliverables of assigned application in whole

phases of business application development, as a leader of development

team performance of achieving project success two times or more (At

least one project must meet the complexity and

size of Level 4, and others can be of the Level 3 or above)

Complexity

Has experience and performance of achieving success in application

development projects with two or more of following complexity criteria.

□Wide-ranging complex business requirements including some specific business requirements□Utilization of new technology which are not used in major companiesor have little track record to use

□Mission critical system with high quality□Applications of multi-platforms:

Size

Has experience and performance of achieving success in application

development projects with either one of the following size

□Development team with 3 or more persons during peak periods

KPI (Key Performance Indicator)


26

Application Specialist Level 4 case (Professional contribution)

High specialty

field

Has the high specialty in the following major themes sufficient to

guide subordinates.

□Management of cost, schedule, and risk for application parts

Expertise

succession

Has achievements in one or more items of following expertise

succession.

□Activities in professional community such as academic society

and committee

□Publication of a book

□Publication of a paper outside the company

□Publication of a paper within the company□Instructor outside the company

□Instructor within the company

□Filing of a patent application

Developing

subordinatesDevelops subordinates (by mentoring, coaching, and etc.)

KPI (Key Performance Indicator)


2727

・The skill proficiency levels are set on each skill item to indicate skill maturitydegrees required for performing business activities.

・The skill proficiency levels give an explanation of criteria in the term “being able to do” duties

・In other words, an individual with a certain degree of mastery should be able to exercise skill items of a corresponding level of skill proficiency.

・The skill proficiency does Not cover Vendor specific products, Industry specific, etc.

Skill AreaThe skill areas specify skill items and knowledge items necessary for each job category and specialty field.

Skill ProficiencyThe skill proficiency levels are set on each skill item to indicate skill maturity degrees required for performing business activities.

Analysis of

Business

Operations

Level Skill Proficiency

7

6as a person responsible for

the team

5as a person responsible for

the team

4 as a team leader

3 as a team member

3. Skill Proficiency

Example


Specialty field Skill Area / Skill Items

Common to All specialty fields

Analysis of Business OperationsAnalysis of business operation requirement, Analysis

of technical requirements,etc

TechnologySystem platform technology, Latest technology trends,

Database design,etc

DesignRequirements definition, Understanding and utilization

of modeling techniques, etc

Software EngineeringDevelopment methods, Programming techniques,

Programming languages, Testing techniques, etc

Utilization of Consulting TechniquesUtilization of consulting techniques, etc

Knowledge Management and Utilization

Project Management

Leadership LeadershipCommunication Negotiation Negotiation

Unique to Application

system

Development of Business SystemsBusiness environment, Business content, Latest

business trends, Business application design

Unique to Application

package

Implementation of Application PackageLatest trends of application package, Implementation

design of application package, etc

Level Skill Proficiency

7

6

Able to carry out the complex and

advanced analysis of business and

technical requirements from the

perspective of industry and technology

trends, ensuring the consistency with

management strategy and systemization

strategy, as a person responsible for the

team of the application development

project with 50 or more persons during

peak periods.

5

Able to carry out the analysis of business

and technical requirements, as a person

responsible for the team of the

application development project with 10 or

more but less than 50 persons during

peak periods.

4


and technical requirements, as a team

leader of the application development

project with 3 or more persons during

peak periods.

3


and technical requirements in the assigned

area, as a team member of the

application development project.

Common toAll Job CategoriesCommon toAll Job Categories

(Application Specialist case)Skill Proficiency


ITSS・To determine the level, ITSS evaluates not only skill/knowledge but also experience/actual performance.

This feature tends to be stronger in higher level.

・Level is basically determined by self-assessment and interview with manager by using KPI/Skill proficiency

Experiences and

actual performance

Skills and

Knowledge

ITSS Level

ITEE*alternativelycan be used

ITEE(Information Technology Engineers Examination)

・ITEE can be used to evaluate level-1 through level-4

・ITEE is one of ways to determine Level

Self-assessment

& interview

It is difficult to evaluate experience/actual performance by examinations only.

Concept how to determine level


30

LEVELLEVELLEVELLEVEL1111

LEVEL3LEVEL3LEVEL3LEVEL3

LEVEL2LEVEL2LEVEL2LEVEL2

LEVELLEVELLEVELLEVEL4444

Information Technology Passport Examination (IP)

Fundamental Information Technology Engineer Examination (FE)

Level 1

Level 3

Level 2

Level 4

Information Technology Passport Examination (IP)

Fundamental Information Technology Engineer Examination (FE)

Applied Information Technology Engineer Examination

Introduction of Examinations


Promote balancing by ITSS and ITPE

Technical Knowledge/Skill

Business process(Task) Performance/Experience

Human Knowledge/Skill

ITPE

ITSS

Coverage

ITPE

Coverage

4 factors

31

Level upBy ITSS

Level up !!


32

The skill dictionary is a chart that covers all skill items and knowledge items

used in ITSS. The skill items and knowledge items are hierarchically listed in the skill dictionary,

and it clearly describes the relation of the skill items and knowledge items to the job

categories and specialty fields.The Skill dictionary does not cover Vendor specific products, Industry specific, etc.

SkillThe skill items are definitions of

capability elements necessary to

achieve business outcomes.

KnowledgeThe knowledge items are

elements required for the skill

items.

Software Engineering

External Design・System Function Design・Data Model Design

:

Internal Design・Internal Data Design・Function Design

:

（Example）Skill

Knowledge

Difference between

Skill and Knowledge

4. Skill Dictionary


Skill Middle / Minor category Knowledge Items

SkillCategory

Skill itemNecessary for job category

Not coverVendor specific products,

Industry specific, etc.

33

Skill Dictionary


34

Training Roadmap shows Required trainings to acquire or improve skills by each fields/each Job category.

Community Activities

Leadership Skills Required of

Application Specialist

Communication Skills Required of


Negotiation Skills Required of


Project

Management

Fundamentals

Industry Application Trends

Application Specialist (Application System) Training Course Group

Technology

Methodology

Project

Management

Business/

Industry

Personal

Inexperienced

(aim at level 1)

Level 1

(aim at level 2)

Level 2

(aim at level 3)

Lever 3

(aim at level 4)

Level 4

(aim at level 5)

Level 5

(aim at level 6)

Level 6

(aim at level 7)Level 7

Consulting

Methodology

Industry Business

Operations

Knowledge

Fundamentals

Personal Skill

Fundamentals

Syste

m D

evelo

pm

ent F

undam

enta

ls

Latest Technology Trends

IT F

undam

enta

ls 2

:Common to a job category : Specific to each specialty field: Common to those who aim at levels 1-2

System Development

System Operations

and Maintenance

System Design

Component

Technology

FundamentalsComponent Technology

- Advanced Level -

System

Requirements

Definition

Techniques

System Design - Advanced Level -

System Development - Advanced Level -

System Operations and

Maintenance - Advanced Level -

System Development Methodology

Latest Business Trends

IT F

undam

enta

ls 1

34

5. Training roadmap


35

Contents of Training Roadmap

Item Contents

Technology technical skill necessary for conducting business.(latest technique trend, development technique, programming

technique etc)

Methodology method, methodology and solution technique necessary for

business

Project

Management

skill necessary for conducting project .The factor of Project

Management is necessary for job category other than PM. It

includes PMBOK.

Business/

Industry

knowledge which engineers should know in their job category and

specialty field event, industry trend, law and rule specialized for the industry

Personal Soft skill necessary for conducting business (Leadership, communication, negotiation skill)

5 parts of knowledge


36

HRD issue, then ITSS adoption

Grasp

Skill level

Improve

・・・・HRD system・・・・Career path

・・・・Evaluation

Improve

・・・・Morale・・・・Loyalty・・・・Evaluation

・・・・Competitiveness・・・・Turnover・・・・Business

コミュニティ活動ﾌﾟﾛｼﾞｪｸﾄﾏﾈｼﾞﾒﾝﾄのﾘｰﾀﾞｼｯﾌﾟﾌﾟﾛｼﾞｪｸﾄﾏﾈｼﾞﾒﾝﾄのｺﾐｭﾆｹｰｼｮﾝﾌﾟﾛｼﾞｪｸﾄﾏﾈｼﾞﾒﾝﾄのﾈｺﾞｼｴｰｼｮﾝ最新技術動向システム設計システム構築システム運用/保守コンプレックスマネジメント品質マネジメントプロジェクトマネジメント基礎インダストリアプリケーション動向最新ビジネス動向：職種共通：専門分野別選択

プロジェクトマネジメント（システム開発）の研修コース群（体系図）プロジェクトマネジメント（システム開発）の研修コース群（体系図）プロジェクトマネジメント（システム開発）の研修コース群（体系図）プロジェクトマネジメント（システム開発）の研修コース群（体系図）テクノロジテクノロジテクノロジテクノロジメソドロジメソドロジメソドロジメソドロジプロジェクトプロジェクトプロジェクトプロジェクトマネジメントマネジメントマネジメントマネジメントビジネス/ビジネス/ビジネス/ビジネス/インダストリインダストリインダストリインダストリパーソナルパーソナルパーソナルパーソナル未経験未経験未経験未経験レベルレベルレベルレベルエントリレベルエントリレベルエントリレベルエントリレベルミドルレベルミドルレベルミドルレベルミドルレベルハイレベルハイレベルハイレベルハイレベルレベル１レベル１レベル１レベル１レベル２レベル２レベル２レベル２レベル３レベル３レベル３レベル３レベル４レベル４レベル４レベル４レベル５レベル５レベル５レベル５レベル６レベル６レベル６レベル６レベル７レベル７レベル７レベル７プロジェクトマネジメント方法論システム要件定義技法コンサルティングメソドロジＤＯＡ構造化手法リスクマネジメントファイナンシャルマネジメント調達マネジメントプロジェクトマネジメントの契約管理プロジェクトマネジメント実践プロジェクトマネジメント最新動向専門分野共通スキル項目専門分野固有スキル項目知識項目（中項目）知識項目（小項目）システム開発ＩＴアウトソーシングネットワークサービスソフトウェア製品開発プラットフォームシステム管理データベースネットワーク分散コンピューティングセキュリティ業務システム業務パッケージ基本ソフトミドルソフト応用ソフトハードウェアソフトウェアファシリティマネジメントシステムオペレーションネットワークオペレーションサービスデスク全職種共通プロジェクトマネジメントプロジェクト統合マネジメント－プロジェクト憲章作成・プロジェクト選定手法・プロジェクトマネジメント方法論・プロジェクトマネジメント情報システム（ＰＭＩＳ)・専門家の判断 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○全職種共通プロジェクトマネジメントプロジェクト統合マネジメント－プロジェクト・スコープ記述書暫定版作成・プロジェクトマネジメント方法論・プロジェクトマネジメント情報システム（ＰＭＩＳ)・専門家の判断 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○全職種共通プロジェクトマネジメントプロジェクト統合マネジメント－プロジェクトマネジメント計画書作成・プロジェクトマネジメント方法論・プロジェクトマネジメント情報システム（ＰＭＩＳ)・専門家の判断 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○全職種共通プロジェクトマネジメントプロジェクト統合マネジメント－プロジェクト実行の指揮・マネジメント・プロジェクトマネジメント方法論・プロジェクトマネジメント情報システム（ＰＭＩＳ) ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○職種ＩＴスペシャリスト専門分野スキル項目知識項目プロジェクトマネジメントスキルカテゴリアプリケーションスペシャリソフトウェアデベロップメントカスタマーサービスオペレーション

ITSS Components

Can not measure

IT engineer’s Skill

・・・・Can not implement HRD・・・・Not image Career path・・・・Complain to the evaluation・・・・Weak morale/loyalty・・・・High Turn over

Required Skill is not clear

As theresult

Issue in Company

ITS

S a

do

ptio

n

ITSS adoption

Improve HRD

Employeesatisfaction

Contribution


37

Plan• Preparation HRD

• ITSS fullest use

• Portfolio analysis

• HR strategy

Do• Recruitment

• Transfer

• HRD education

• Career path

Check• MBO

• Management of KPI & skill proficiency Assessment result

Act• Evaluation

analysis

• Promotion

• Salary• Bonus

Plan• Understand dept.

planning

• Stratified issues

Do• ITSS adoption

• Assessment &Interview

Check• Concerned

assessment(define job category & performance level)

Act• Preparation

planning HRD

• Confirm points of adoption

Adoption process

Operation process

IT Skill Standard for IT Professional

Adoption process and Operation process


38

ITSS and Adoption/Operation process


Career framework

KPI

Skill proficiency

Skill dictionary

Training roadmap

Education plan

HRD plan

Recruiting/transfer

Career path

Management By Objective

Plan

Definition

(KPI/SP)

Assessment

Portfolio

OperationAdoptionITSS

ITSS Overview 20161201 - ATCI (Thailand) presentation/ITSS_Overview_20161201.pdf · China SST, IMT...

Documents

Transcript of ITSS Overview 20161201 - ATCI (Thailand) presentation/ITSS_Overview_20161201.pdf · China SST, IMT...