Global Services Solution Presentation

ITSM & THE INFINITE GROUP

Global Hardware

Maintenance

Global Hardware

Supply Solutions

GlobalProject Solutions &

Professional Services

Why ITSM

Multi-Platform & Multi-Vendor Product & Service Provider

Global Managed

Field Services

Cost Competitive

Flexible & Bespoke Solutions

Best Practices & Service Management standards

ITIL Compliant Support Desk

Global Service Presence in 43 countries

Single Point of Contact for multiple services across the Globe

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Services Portfolio

We sell, We rent, We upgrade, We maintain, We dispose

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A FAMILY OF SPECIALIST COMPANIES

Members of the Infinite group

YnvolveIT Asset recovery and Hardware Sales

Global Systems and Software(GSS)Global Hardware Sales and Deployment

Solutions (OEM Partnerships)

ITSM Global Support Center (Remote)

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IT hardware installations, virtualizations, migration as well as data centre moves and relocation

GLOBAL PROJECT SOLUTIONS & PROFESSIONAL SERVICES

24x7 Hardware break fix support with Multi-platform and Multi-Vendor expertise

GLOBAL HARDWARE MAINTENANCE

Integrated mission critical SLA based field services solution for complex multi-location projects

across 43 countries

GLOBAL MANAGED FIELD SERVICES

Hybrid solutions comprising new and remarketed

hardware with multiple options including short and long term rental solutions

GLOBAL HARDWARE SUPPLY SOLUTIONS

OUR SERVICES PORTFOLIO

We support almost every device type installed in your data center.

Server & Storage Networking Backup DevicesINFRASTRUCTURE

END USER COMPUTING

Desktop & Laptop Printers

Service Coverage

6Total IT Consult

Maintenance & SLA’s

• Multi-vendor, multi platform support Global coverage

• Hardware break/fix and software updates

• Support for End-of-Life products

• Remote Monitoring Software with Call Home feature for most enterprise Storage hardware (EMC, HDS, Netapp etc)

• Flexible Parts allocation & Storage i.e. option of dedicated parts storage onsite

• Single Point Of Contact (SPOC)

• Level 5 escalation path through the Vendor

SLA: 8x5xNBDNext Business Day

on site, Labor included

PREMIUM

SLA: Same Day onsite response

parts and labor included

ADVANCED

SLA: 24x7x 88-hour

restoration Labor & parts

included

CUSTOMIZED

SLA: 24x7x44-hour on

site responseLabor

included

INFINITE

• Asset Management Program (CMDB/MAL) · Maintenance Contract Management (Hybrid solution) Infinite Service Desk (24/7, SPOC)

SLA: 24x7x 88-hour restoration

Labor & parts included

CUSTOMIZED

A wide range of services to streamline your business operations

Professional Services

• Server Consolidation & Virtualization services

• Onsite Hardware and OS troubleshooting

• Onsite Installation and upgrades

• Onsite IT Audit Services

• Data Migration and Data Center Moves

• Asset Recovery Services

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Global Hardware Deployment Solution

CENTRALIZATION

STANDARDIZATION

• Vendor management• Contract management• Global procurement• Asset management• Single point of contact

Central Procurement Process

Global Asset Control

• Streamlined procurement process• Standardized HW infrastructure• Customized solutions to customer standards• Total Cost of Ownership (TCO)

“We customize our services to meet our customers’ unique needs”

• One centralized merge center for procurement and distribution

• One Global Contract with transparent pricing

• Global coverage on deployment, services & maintenance

• End to end accountability i.e. Hardware, Logistics, Import-Export Documentation, Custom duties & taxes, Door Delivery & Installations

• Unique Proprietary Portal for standardized Procurement, Tracking & Reporting

• Strong OEM partnerships

Our Global Presence

Collaborative PartnershipsDirect Presence

Our References