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ITSM COMPANY & WINPOINTIntroduces a new MyIT

Full featured IT Self-Service portal for SharePoint 2013

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MyIT 2’ generation is a new release of our self-service portal for IT – and our response to modern digital workspace between the IT-department and it customers.

With a strong IT self-service portal you provides your users with instant access to information, allows them to request services and provide you with incident tickets directly.

Your wins; Save time for your users and increase your customer

satisfaction More precise identification of problems/incidents, which

will save your time for your service desk staff Enables IT to be a professional service provider

MyIT is a integrated part of ITSM360 – but I can also be used in combination with other Service Desk solutions (web-services).

Simply your end-user interactions

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With MyIT you will get:

Flexible portal – modern box style design where you can set-up your own info boxes and layout

Fueling your service request and fulfillment processes Incident reporting with copy/paste of screen-shots to the case Context-sensitive help - see information that is linked to your

problem Several languages Web-shop for ordering of equipment Knowledge sharing Add your own web-parts

… and powered by SharePoint

MyIT - facts

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Add your logo

INTRODUCING 2’GEN MyIT

Example

Set-up relevant links

Add your tiles/boxes

Language selection

Full text search Request service

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Incident ticket exampleThe incident form can be configured based on specific needs.

In this example

1. User types the subject into a field2. The user links the incident to a

specific IT service3. The user can paste screen-shot into

the field or write text direct into the description field

4. Mapping urgency and impact to ticket (option)

5. Enter contact details6. If needed – attachment can be

added to the ticket7. Depending on the service the portal

suggest knowledge which is relevant to service selected

INTRODUCING 2’GEN MyIT

Example – Incident ticket

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MyIT supports a number of service catalogs.

It could be service for normal employees, services for management etc. – or it could be grouped by location.

INTRODUCING 2’GEN MyIT

Example – Request Service

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MyIT supports a number of service catalogs.

It could be service for normal employees, services for management etc. – or it could be grouped by location.

INTRODUCING 2’GEN MyIT

Example – Request Service

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MyIT supports knowledge sharing.

Knowledge can be grouped in different categories, and full text search is enabled.

User can see how many times a document or knowledge article has been opened, and users can like a document (or knowledge article) for statistics (and improvement process).

INTRODUCING 2’GEN MyIT

Example – Knowledge base

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MyIT can generate a number of reporting forms, which can be used in several ways.

Example here – it can power a form for registration of a security event.

INTRODUCING 2’GEN MyIT

Example – Forms

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Scenario one – you are using ITSM360 already

Everything can be configured without coding in the interface. This means that you can configure the MyIT within few hours….

Set-up of MyIT

Scenario two – unfortunately you use not ITSM360 as primarily ITSM - but want SharePoint and MyIT as self-service

We can enter a project and use the in-build web-services as integration point.

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INTRODUCING 2’GEN MyIT

Configure MyIT

Make the design of a corporate service catalog easy.

With the in-build configuration you will be able to:

Define service catalogs, map them to groups, locations and organizations

Design workflows and structure for service request fulfillment process

Design how MyIT should look like

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INTRODUCING 2’GEN MyIT

Configure MyIT

One size fits all? – not when it comes to self-service where matureness, industry etc. makes a difference.

Our response to this – a simple way of design the end-user portal by using drag and drop.

What possible:

Use the predefined boxes, drag them to right position and size them as you want – and save…

Build your own boxes with the appropriate content

Reuse web-parts as you have already

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You’re In Good Company

The coupling between knowledge sharing, engagement and process fueled by SharePoint + classic IT Service Management disciplines inspired by ITIL is the essence of our work.

Contact us at www.itsm360.net