ITSM Essentials for Managing the Cloud FINAL.ppt · •No application management overheads...
Transcript of ITSM Essentials for Managing the Cloud FINAL.ppt · •No application management overheads...
ITSM Essentials for Managing the Cloud
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Agenda
� Background
� Cloud Computing Service Candidates
� Managing Cloud Services
� Live assyst Product Demonstration
� Q&A
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Background
Introduction
Types of Clouds
Cloud Computing vs Outsourcing
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Introduction
What does Cloud Computing mean to IT?
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Types of Clouds
� Software as a Service (SaaS)
� Platform as a Service (PaaS)
� Infrastructure as a Service (IaaS)
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Cloud Computing vs Outsourcing
Differences
� How the services are accessed
� More flexible contract terms
� More flexible scaling options
Lessons Learned from Outsourcing
� We still need IT (and ITSM)
� We need very good contracts and supplier management
� Effective communication is critical
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Cloud Computing Service Candidates
Identifying Cloud Service Candidates
Service Catalog and Demand Management Input
Financial Management Input
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Identifying Cloud Service Candidates
� What is a Service?
� External Drivers
� Internal Analysis
� Be Pro-Active
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Service Catalog and Demand Management Input
Service Catalog
� Visibility to Services
� Source for Financial Management
Demand Management
� Look for unusual demand patterns
� Demand vs planned demand
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Financial Management Input
Cost of Current Service Delivery
� People costs
� Hardware and software costs
Projected cost of new services
� Expected costs
� Leverage historical data
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Managing Cloud Services
Supplier Management, Contracts and Service Levels
Full “Supply Chain” View
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Contracts and Service Levels
Supplier Management
Contracts
Service Level Agreements (UCs)
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Full “Supply Chain” View
Include the Service in your Service Catalog
Track the “raw” Supplier performance through SLAs
Track the perceived Supplier performance through surveys
Monitor the Service usage
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Summary
It’s important for IT to take the lead in Cloud Computing
Leverage your ITIL processes to get a head start
Don’t wait – start planning for this now
Live assyst Product DemonstrationPaul Swider – Solution Consultant
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Demo Scenario 1 – Service Catalog and Self Service
• How a Business user can leverage FAQ’s for hosted services
• How to manage Requests for Cloud Services
• Understanding the business users perception of a Cloud
Services
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Demo Scenario 2 – IT View to Deliver and Support the Service
• How to define offerings related to cloud services
• How the technical view of the service catalog can reflect
your infrastructure
• How assyst can support requests related to cloud based
services
• How requests related to cloud based services can be
structured and managed
Q & A
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� 30 days of continuous 24/7 access with all of your data and
customizations retained for the full trial period--giving you the ability
to evaluate assystSaaS against your requirements in a live
environment.
� Seamless switch-over from trial to live use when you decide to use
assystSaaS as your ITSM on-demand solution.
Try it now at:
www.axiossystems.com/assystSaaS
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assystSaaS – What you get
� Complete ITSM & IT Asset Management support in a single, purpose-built application
• Enterprise-class CMS and CMDB
• Unrivalled depth of functionality in the on demand ITSM market
• Full spectrum ITIL process support
• Rapid deployment and easy flexibility - no scripting or development to meet initial or changing requirements
• No application management overheads
• Seamless free upgrades
• Simple, predictable cost
• Guaranteed sub-second page loading performance
• Easy to use, modern, dependable
• Battle tested for 1000 to 500,000 end users and 1,000,000’s of IT assets.
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Any Questions?
Axios Systems Details:
www.axiossystems.com
Request access to assystSaaS trial evaluation here:
www.axiossystems.com/assystSaaS
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