ITS Help Us Help You! Jarrett Piner Dana Ward Tami Violette.
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Transcript of ITS Help Us Help You! Jarrett Piner Dana Ward Tami Violette.
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ITSHelp Us Help You!
Jarrett PinerDana WardTami Violette
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Wendia – what can you do?• Submit tickets:• Incidents• Service Requests• Access Requests
• Lookup tickets:
• View Announcements:
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AskTAC
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AskTAC – what can you do?
• Find Answers:
• Favorites:
• Filter By:
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AskTAC – what can you do?
• Frequently Asked Questions:
• Announcements:
• Did you know:
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AskTAC – what can you do?
• Support Links:
• Top Answers Tab:
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AskTAC – how do you access it?
asktac.uncw.edu
Log in with your UNCW e-mail username and password
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What is Skillport? • Skillport is UNCW’s online training portal • 6,600 courses• 23,900+ books• 6,100 instructional videos
• Leadership, team building, communication skills
• MS Office, Photoshop, Windows 8
• Unlawful Workplace Harassment
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Professional Development
• Learning programs
• Business and IT certifications• HRCI (Human Resources Certification Institute)• Microsoft Office Specialist on Microsoft Office 2010 or 2013• IT Professional certifications
• Certificate of Completion
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LifecycleTami VioletteDirector, Classroom and Computer Technology [email protected]
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Lifecycle Criteria
• Primary computer• Full-time Faculty/Staff • Non-receipts areas• Labs/Classrooms• 5+ years old• One in – one out
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Timeline
• Aug/Sept – verify Lifecycle Contacts• Sept/Oct – call sent to Lifecycle Contacts• Oct/Nov – requests sent back to ITS• Nov/Dec – ITS verifies requests • Dec/Jan – machines ordered• February – distribution begins
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Who are the Lifecycle Contacts?
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What Is Your Responsibility?
• One in – One out•Work with Consultant on Trickle Down• Track your computers• Complete your inventory• Notify your lifecycle contact when you’re
“up”
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Lifecycle Reference Info/Links
• SSRS Reports – to review your inventoryhttps://reports.uncw.edu/ReportsITSDComputer TrackingITSD Computer Inventory by Dept
• To Transfer Computershttps://myseaport.uncw.eduLog inClick on Administrative Services tabComputer Transfers
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Follow us on Twitter!twitter.com/uncw_its
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