It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by...
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![Page 1: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/1.jpg)
It’s all about the User: Practical Personas
Part 3: User Experience Webinar Series~ presented by Kristiana Burk
![Page 2: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/2.jpg)
Laying a Foundation…
today > Practical Personas
Digging Deeper: Upcoming Webinars Thematic Approach to Organizing Resources Search & Labels Web 2.0 and Beyond Layered Content Make Learning Fun
![Page 3: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/3.jpg)
Focus on User in User Experience…
They are the reason your job exists!There would be no service to provide if they weren’t using itEverything you do should be focused on their needs
![Page 4: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/4.jpg)
Remember Where the User is Coming From…
“People’s behavior makes sense if you think about it in terms of their goals, needs and motives ”
~ Thomas Mann
![Page 5: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/5.jpg)
It Really Is That Important…
“Bad news travels fast. A dissatisfied shopper tells around 10 other people about the shopper’s bad experience ”
~ Albrecht & Zembre, 1985
![Page 6: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/6.jpg)
What Exactly Is a Persona?
- tool to help you understand your users and their behavior- archetype that provides practical insight into user expectations, behaviors and motives- began with Cooper as software design and development tool- can be used for marketing, services, purchasing decisions, online site and guide development
![Page 7: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/7.jpg)
A Practical Persona…
- is based on research about real people- provides details that make them realistic and insightful- are helpful – not fluff and barrier- makes you “get it” in a few moments- takes on a life of its own- IS WORTH YOUR TIME
![Page 8: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/8.jpg)
How well do you really know your users?
we tend to make assumptions when we can learn from them instead
![Page 9: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/9.jpg)
Different Types of Personas…
- ‘traditional’ layout- behavioral guide- essential question grid
let’s take a look at some examples…
![Page 10: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/10.jpg)
Traditional Example (FirstGov)- includes photo (don’t use someone you know)- key demographic facts to make realistic- add technological pet peeves or frustrations- curiosity elements and personal interests- behaviors and attitudes- candid quote- information-seeking habits- level of technical ability
FirstGov example persona http://www.usa.gov/webcontent/improving/evaluating/personas/english_hank.pdf
![Page 11: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/11.jpg)
![Page 12: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/12.jpg)
![Page 13: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/13.jpg)
Behavioral Approach- focuses on information-seeking patterns- identifies motives, behaviors and emotions- shows decision-making process
By far my favorite application of personas – process I prefer to use: Presentation titled “Creating Quality Personas” by Shannon Ford https://www.msu.edu/~jmonberg/415/Schedule_files/Creating_Quality_Personas.pdf
![Page 14: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/14.jpg)
Food & Recipes -Behavioral Process
1.Craving
2.Scouting
3.Gathering
4.Learning
5.Creating
6.Sharing
Behavioral Persona of Food & Recipe Users
1. Craving – Something has sparked the user’s interest or motivated them to start the information-seeking process. They might be looking for a recipe, are curious about a particular topic, or looking for ideas and inspiration because of an event. They might want to Satisfy Curiosity.
2. Scouting – Users are now searching for an answer. They will most likely start with direct search and then switch to browse mode. They might seek Tips & Advice.
3. Gathering – User now starts to gather additional, contextual information to implement a task (i.e. what ingredients, skills or tools are needed to accomplish task) They might seek Essential Tools.
4. Learning – With the tools and resources needed at their fingertips, users are ready to begin the learning process. They might seek out How-To & Instructional Resources.
5. Creating – Now the creative process actually begins. The user brings together all of the resources and knowledge gained from previous steps to create a new dish or complete a task. They might seek additional Tips & Advice or How-To Info.
6. Sharing – Users are excited with new creation or task completed and seek to Share & Engage. Often users want to share and enjoy the meal or task accomplished with others. Sometimes this includes being part of a community – to share and contribute ideas, photos and opinions based on their new experiences.
![Page 15: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/15.jpg)
Bookmark Approach- provides simple snapshot of persona- grab n’ go format- includes scenario to make it realistic
![Page 16: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/16.jpg)
Foodie
Profile
- Amateur cook who
simply loves food
- Wants to know everything about food
- Asks what the best, the ordinary, the science, industry and personalities are
- Loves food for consumption, study, preparation and news
- Usually cooks with a partner or friends; social event
Scenario
Last night we watched a cooking video and saw online that others had posted ideas for experimenting with the recipe. We’ve got to try it too! Today we’ll go to a farmer’s market to get fresh ingredients – I wonder where the chef found that one tool he was using?
Everyday Cook
Profile
- Medium to advanced level cook
- Usually cooking for a family several times a day
- Looking for new ideas and variety for a range of tastes
- Driven by grocery list and menu plan; works to maximize use of ingredients in pantry
- Looking for practical, quick, healthy and
sometimes fun
- Looks for holiday or occasion ideas
Scenario
I finally got the kids off to school and have a few hours to think about what I’ll cook for dinner. I know I have chicken and tomato sauce. I wonder what I can do with that? But it can’t have onions – Sarah hates onions.
Profile
- New to cooking
- Intimidated by cookbooks, recipes and tools
- Looking for advice and the basics
- Practical mind-set,
wants to keep it quick and simple
- Sometimes lower budget
Scenario
I just moved into a new apartment and am having my single friends over for a dinner party.
I need to find a simple menu and recipes to follow. I ‘m not even sure that I have the right tools or ingredients – where do I start? Did I mention the party is tonight and I don’t get off work until 3pm?
Profile
- Seasoned cook; used to preparing for a
family or parties
- Wants to create an experience
- Looking for inspiration and ideas; something unique
- Takes pride in end
result and loves the process of planning and creating
Scenario
My three kids and their families are all going to be home for the holiday. I want to make this a special day.
I’d also like to have something fun the grandkids will enjoy and can help me with.
Newbie Entertainer
HowStuffWorks Persona Profiles of Food & Recipe Users
![Page 17: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/17.jpg)
Essential Question Grid- convergence of persona and info-seeking process- shows key questions and progress through search- forces you to consider user holistically- ability to see how different personas approach same content from different perspectives or angles
![Page 18: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/18.jpg)
Food
ieEvery
day
Cook
New
bi
eEn
tert
ain
er
Craving
Scouting
Gathering
Learning
Creating
Sharing
What are the latest kitchen accessories?
I wonder where I can find a new recipe using fresh herbs?
What are some new spices and how do I get the best flavor?
I can’t believe I figured out how to broil a steak – finally!
I’ll add this recipe I adjusted to be vegetarian to my online cookbook for others to use. Maybe I’ll include a photo.
I need to take an appetizer to a friend’s party
I wonder which recipe to use – what do other cooks recommend?
What is a bundt pan? And how do I grease the pan?
Erin’s birthday party is Saturday – I need to find a cake recipe and plan the party.
How many tomatoes should I add for a salsa dish to feed just 4 people?
What’s the quickest way to ice a cake?
Those new microwave steam bags were amazing – I’ve got to share on my blog tonight!
I wonder what new centerpiece and place setting would look great on my new dining room table?
I love the Fall! I wonder where I can find fresh vegetables?
Oh – and how do I make a cornucopia – I’ve always wanted to make one of those. I’ll put it in the hallway for when everyone visits at Thanksgiving!
HowStuffWorks Food & Recipes as Approached by 4 Different Personas
![Page 19: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/19.jpg)
The point is to find what works best for your organization
![Page 20: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/20.jpg)
Steps to Creating a Persona…
Brainstorm
Interact & Observe
Fast Facts
Review & Create
Integrate & Share
![Page 21: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/21.jpg)
Brainstorm…
- choose an area of focus (i.e. topic based or general)- break it down; what do you know about the user already?- draw from internal resources and data: - user comments - website feedback - reference desk questions and requests - search and usage logs - patterns of research
![Page 22: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/22.jpg)
Brainstorm…Essential Questions
- how does the user find information (direct search, visual, browse)?- what tools are typically used to find information?- what types of questions or queries do our users typically ask?- what would a normal day look like for our typical user?- what are some attributes and habits of the user?- what are the user’s hobbies and interests?- what level of technical skill does the typical user have?
![Page 23: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/23.jpg)
Interact & Observe…
- conduct a site comparison- listen to users (focus groups, surveys, have users help you build and brainstorm guides, etc.- observe users - in the library - at a bookstore - in a class - as they use an online tool or resource - usability research and testing
![Page 24: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/24.jpg)
Interact & Observe…example
Approaches- usability testing- card sorting- focus groups- wireframe testing
Focus Areas- organization of modules- labeling - content gaps- stickiness and curiosity factor- where users gravitate towards
![Page 25: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/25.jpg)
Example of eye-tracking approach to usability – SirsiDynix SchoolRooms product http://www.schoolrooms.com/Students/usability.php
![Page 26: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/26.jpg)
Fast Facts…
- look for research information on user behavior and patterns- use resources like Pew Internet http://pewinternet.org - use simple worksheet to compile key facts and quotes
![Page 27: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/27.jpg)
![Page 28: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/28.jpg)
Review & Create…
- create behavioral wheel- do site comparison - create persona itself (bookmark or traditional) - add at least one scenario - select a photo that represents research - create or use quote that is persona in a nutshell- compile question grid
![Page 29: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/29.jpg)
![Page 30: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/30.jpg)
Integrate & Share…
- make it a cross-departmental collaboration process- hang it up in key work and collaboration spaces- bring them up in decision-making conversations - include in RFP process - involved w/ scenarios in any requirements or strategy doc - utilize to influence marketing initiatives- use while brainstorming or creating new guides
![Page 31: It’s all about the User: Practical Personas Part 3: User Experience Webinar Series ~ presented by Kristiana Burk.](https://reader035.fdocuments.in/reader035/viewer/2022062423/56649c805503460f94937053/html5/thumbnails/31.jpg)
Another Creative Way to Present Your Data…
Meet Henry presentation on SlideShare http://www.slideshare.net/chereemoore/meet-henry