Automate yourself – Service Management like a Boss

Kurt van Hoecke Stijn Callebaut

Automate yourself

and become the boss…

Session objectives• Automation added value• Identify key elements for automation• Demo the PowerShell role in

automation• People, processes and product

Automation, • PowerShell!!• Automation engine• Provision <whatever you want>• Automation framework

“Characteristics” of the automationOn-demand self-service

Flexible requests Deployment based on input

Standard offeringsCompany standards applied in automationApplications installed

Processes are integratedApproval / Deployment / Notifications

Provisioning in AzureGUI StyleLet’s look how you can do this via the GUI. Discovering the new portal.

RecapOn-demand self-service

Flexible requests Deployment based on input

Standard offeringsCompany standards applied in automationApplications installed

Processes are integratedApproval / Deployment / Notifications

Provisioning in AzureThe PowerShell wayHey, we can do this from PowerShell ISE!

The Value of Automation with PS

Improve service performance and availabilityOrchestrate tasks across systems and datacenters

Optimize resources and get consistent outcomesStandardize deployment processes

Lower costs & reduce manual, error prone activitiesAutomate large volume and highly repetitive tasks

Simplify data center management Integrate System Center with 3rd party tools

Capability Value

RecapOn-demand self-service

Flexible requests Deployment based on input

Standard offeringsCompany standards applied in automationApplications installed

Processes are integratedApproval / Deployment / Notifications

Clicks in portal are automated

Provisioning in AzureScaling the automation (SMA)PowerShell in the workflow engine(s)

The Value of SMA in automation

Improve service performance and availabilityOrchestrate automation across systems and datacenters

Capability

Optimize resources and get consistent outcomesEven on applications level

Standardize deployment processes- Configuration- Application and roles

Lower costs & reduce manual, error prone activitiesAutomate large volume and highly repetitive tasks

Simplify data center management across toolset3rd party integration via PS modules

Value

RecapOn-demand self-service

Flexible requests Deployment based on input

Standard offeringsCompany standards applied in automationApplications installed

Processes are integratedApproval / Deployment / Notifications

Service Requests, Process integrated automationProcess, People and Product – 3P approach to quality

The Value of Process integration

Company requests can be published with own standards

Self-service portal with published company requests

Capability

Automated provisioning with consistent outcomesAutomation integrated in the process

Request are measures, notifications are send based on process

Service Request Management

Company defines own standardsEnd-to-end configurable solution

Value

System Center Service Manager

Request offeringsOffering created by IT service provider that consumers request using the service catalogBased on a template

Service offeringWork item used to identify and classify standard IT servicesContains one or more request offerings

TemplatesMinimize data entry by providing default valuesStandardize processes

The service catalog

RecapOn-demand self-service

Flexible requests Deployment based on input

Standard offeringsCompany standards applied in automationApplications installed

Processes are integratedApproval / Deployment / Notifications

Session objectives• Automation added value• Identify key elements for automation• Demo the PowerShell role in

automation• People, processes and product

The future is…NOW• Azure automation ( = SMA)• Azure Stack ( = the on prem Azure

portal)• Azure hybrid workers ( = SMA

runbook worker)

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