ITpreneurs ITIL Expert Program

Copyright © 2009 ITpreneurs

AchieveITIL Expert Level

Open doors you never thought possible!

Copyright © 2009 ITpreneurs 2

What is the ITpreneurs Expert Program?

The ITpreneurs Expert Program is an Accredited Training Program, that uses a mix of self-paced study and instructor-led interactive teaching, to provide students the most efficient path to achieve ITIL Expert Level.

It is a state-of-the-art educational program that incorporates innovative instructional design methods and optimally uses technology. Classroom time is dedicated to group learning and experience sharing, while the knowledge components of the Lifecycle or Capability courses and Managing Across the Lifecycle are completed at a time and pace convenient to the learner.


The Four Pillars of the ITIL Expert Program

Smart use of technology, innovative course design

Eight (Lifecycle) or Ten (Capability) hours of self paced e-learning per Module allows students to learn the theory at their own paceClassroom sessions are focused at application of knowledge An e-reader with reference materials is provided

Access to an Expert Community of peers

Ongoing information and knowledge sharingBuild and maintain an exclusive network of like minded professionals

Achieve Expert in half the time it would normally take

Condensed program results in the fastest path to Expert CertificationReduction of classroom time by more than 50%Limited travel, less time away from home or officeITpreneurs guarantees that students pass the exam and pays for retakes *

* = Conditions apply

Three intensive classroom sessions with your peers

An ITIL v2 Service Manager group approach to learningStudents and Instructor spend 10 or 12 intensive days together Individuals will grow in maturity while going through an exciting learning experience with peers

Intense group experience

Innovation in design

Accelerated path to

certification

Experts Community


A program that makes the most effective use of instructional design methods

4

Smart use of technology, innovating the way ITIL training courses are delivered

Eight hours (Lifecycle) or Ten hours (Capability) of self paced e-learning per module that students can complete in their own time and pace. This includes an effective exam preparation guideThree intensive classroom training sessions where students discuss and share experiences with peersDigital reference material with background information provided on an e-reader or digital copy for on students laptopsA virtual coach, available to help out when required

50 + 50 hours of Instructor

supported self paced e-learning

E-reader with abundant reference

material

10 or 12 days Interactive (virtual or physical) classroom training

Applying, Analyzing, Synthesizing

Comprehending and Applying the content

Knowing; understanding the ITIL principles

Lifecycle or Capability Courses + MALC


Why become an ITIL Expert

5

Participating in the ITIL Expert Program allows you to better enable your organization to succeed in implementing ITSM

ITIL expert is the most sought after qualification in the IT industry for IT service Management.

Advance your career

Recognition

Become a well rounded professional Becoming an ITIL Expert will make you an authority within the

international IT Service Management Community, it will help you to accelerate your career

Expert Level will provide you superior knowledge of ITIL in its entirety. It will make you a better, more rounded IT practitioner or manager


Why the ITpreneurs Expert Program instead of single Intermediates?

Expert Program is the most time-effective manner to get to Expert status

• Achieving Expert Level by taking individual courses requires 25 (Capability) or 20 (Lifecycle) days away from the office

• The ITpreneurs Expert program achieves the same in 12 or 10 days

Expert Program is the most cost-effective program to achieve Expert status

• Utilizing e-learning and Virtual Classroom saves hotel nights, airplane fees, and results in your key employees to spend more time in the office

Expert Program provides the most flexible approach to learning

• With various delivery options, and the ability to hop-on hop-off courses, the Expert program guarantees flexibility and always viable course dates

Expert Program is the only program that frequently runs

• ITpreneurs is the only provider who runs this program so frequently that there always are classes available to attend

• Exam Pass Guarantee means success is guaranteed.


Not one, but the choice of two Expert Tracks

ITIL v3 Foundation2 credits

ITIL v3 Master Level

ITIL v3 Lifecycle Modules

Service Operation

3

Service Transition

3

Service Design

3

Service Strategy

3

Continual Service

Improvement3

ITIL v3 Capability Modules

RCV4

OSA4

SOA4

PPO4

ITIL EXPERT Level

ITIL v3 Managing Across the Lifecycle5 credits

Expert Program – Capability Track

10 days classroom50 hours e-learning20 credits

12 days classroom 50 hours e-learning21 credits

Expert Program – Lifecycle Track


Lifecycle or Capability TrackITIL Expert Program– Lifecycle Track

The Lifecycle Track is for those who provide guidance towards the implementation of ITSM in an organization

ITIL Expert Program – Capability Track

The Capability Track is for those who are involved in executing and improving existing ITIL

processes in an organization.

Process Manager

Process Consultant

Operational Staff

IT Practitioners

IT Manager

ITSM Implementer

Process Owner

ITIL Consultants

The ITpreneurs Expert Program provides a track for those who are ambitious to grow into managerial or implementation oriented positions and a track for professionals who would like to widen and deepen their knowledge


For each Track there are various learning paths

9

The Weekend Warrior (15-week program)

You’ve got a busy calendar and really cannot take much time for training. After work there are so many other things to do so the weekends are left.

• E-learning in 8-hour modules for Lifecycle or 10-hour modules for Capability and 10-hours for MALC is covered in 15 weekends

• Every week there is a full 1-day physical or virtual classroom session, for example every Monday

The ‘Classic’ (12-week program)

This is the default option for the Expert Program. In this option you will meet your fellow students 3-times over a period of 12 weeks

• E-learning: Lifecycle - Five modules of 8-hours each + 10-hours for MALC. Capability - Four modules of 10-hours each + 10-hours for MALC

• Classroom sessions: Lifecycle - 10 days. Two weeks of 4 days each + One week of 2 days for MALC. Capability - 12 days. Two weeks of 5 days each + One week of 2 days for MALC.

The ‘Classic Virtual’ (12-week program)

Same as the default option, but all classroom sessions take place in the Virtual Classroom.


• Three virtual classroom sessions. The first two sessions are 4-days each for Lifecycle and 5-days for Capability. MALC is covered last and takes 2-days

The Boot Camp(10-week program)

The Boot Camp requires you to complete all e-learning modules prior to coming to the classroom. The classroom part means 8 or 10 consecutive days in the classroom followed by 2 days a few weeks later.


• One classroom session of 8 (Lifecycle) or 10 (Capability) consecutive days including weekends. Followed by a separate 2-day session for MALC


The Expert Program is designed with the ITIL v2 Service Manager structure in mind

ITIL v2

Service

Manager course • Leads to: ITIL v2 Service Manager Certification

• Relevance: the most renowned title in the ITSM v2 domain

• Duration: 12 days classroom

• Leads to: ITIL Expert Certification

• Relevance: ITIL v3 Expert has the potential to become as successful as Service Manager

• Duration: 12 days classroom

2000200120022003200420052006200720080

2000400060008000

100001200014000

Statistics

Potential market

size for ITIL Expert

Oct Nov Dec Jan Feb March0

100200300400500600700

MALCCapabilityLifecycle

2007/2008

V3 intermediate

market needs a kick start

ITIL v3 Expert

Students thoroughly enjoyed as well as feared the Service Manager course. Twelve intensive days in the classroom, hours of self study and challenging exams. ITIL Expert can achieve the same when combining the Intermediate courses and MALC in a condensed classroom setting

Source: exin


ITIL Expert, the new ITIL Service Manager

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 20150

2000

4000

6000

8000

10000

12000

V2 Service Manager Vs. ITIL Expert Qualification

Service ManagerITIL Expert with Accelerated Expert ProgramITIL Expert without Accelerated Expert Program

ITIL v2 Service Manager at it’s peak in 2008 with 11.000 ExamsThis is the market for ITIL v3 Expert. Expert has the potential to reach similar numbers in a couple of years

ITIL Expert gives the market a boostThe ITIL Expert Program can boost the Expert market, and selected ITpreneurs partners can play a role at the forefront to make this happen

The current results show that this is far too ambitious if things don’t changeAdoption is low, and market is not moving. ITpreneurs expects the market to reach only 5000 Experts by 2015

1

2

3

ITIL Expert

1

2

3


ITpreneurs Expert Program – The 12-week “classic” Capability Track

e-learning SOA and PPO


5-day classroom

SOA and PPO

5-day classroom

SOA and PPO

Post-study SOA and PPO


Week 2-3 Week 4 Week 5 Week 6-7 Week 8 Week 9 Week 10 Week 11

e-learning RCV and OSA


5-day classroom

RCV and OSA

5-day classroom

RCV and OSA

Post-study RCV and OSA


Week 12

e-learning MALC

e-learning MALC

2-day classroom

MALC

2-day classroom

MALC

Post-study MALC

Post-study MALC

Virtual instructor support/virtual group support

Week 1 – Welcome and introduction

The first interaction with your fellow students takes place 4 weeks prior to the first classroom session.

The students and instructor dial in to a Virtual Classroom Environment for a 1-hour conference call.

During this call, you will get to know each other, learn about expectations setting, and clarify everyone’s specific objectives for the program.

Week 1

Kick-off callKick-off call


Week 2-3 – Self-study

You received login details to the online campus and can now log on to get started with the e-learning modules of SOA and PPO.

It will take you about 6 hours to complete one module. There is a clear focus on knowing/understanding the various processes covered in SOA and PPO.

Your instructor is available through e-mail or telephone to address any of your questions.

ITpreneurs Expert Program – The 12-week “classic” Capability Track

12-hours in two weeks, that is about 1 hour per day



5-day classroom

SOA and PPO

5-day classroom

SOA and PPO






5-day classroom

RCV and OSA

5-day classroom

RCV and OSA



Week 12

e-learning MALC

e-learning MALC

2-day classroom

MALC

2-day classroom

MALC

Post-study MALC

Post-study MALC


Week 1



ITpreneurs Expert Program – The 12-week “classic” Week 4 – 5-day classroom session

After mailing and talking on the phone with everyone, you will now meet the group for the first time in a live classroom setting.

In 5 days, you will cover the “practical” aspects of SOA and PPO and participate in group discussions and case-study exercises.

During these sessions, you will not only learn about ITIL, but will also focus as much on experience sharing with your fellow practitioners.

Capability Track



5-day classroom

SOA and PPO

5-day classroom

SOA and PPO






5-day classroom

RCV and OSA

5-day classroom

RCV and OSA



Week 12

e-learning MALC

e-learning MALC

2-day classroom

MALC

2-day classroom

MALC

Post-study MALC

Post-study MALC


Week 1



ITpreneurs Expert Program – The 12-week “classic” Week 5 – Post-study and examination

After a week of knowledge sharing and interaction, you are back home or at the office where you are trying to digest the information and make sense of what you’ve learned.

There are 4 more hours of e-learning materials to complete, and this material will help you prepare for your exam optimally.

When you feel ready, schedule your own exam at a time and date convenient to you.

Capability Track

ITpreneurs Expert Program includes an Exam Pass Guarantee. If you do not pass the exam, we will pay for your 2nd or 3rd retake.



5-day classroom

SOA and PPO

5-day classroom

SOA and PPO






5-day classroom

RCV and OSA

5-day classroom

RCV and OSA



Week 12

e-learning MALC

e-learning MALC

2-day classroom

MALC

2-day classroom

MALC

Post-study MALC

Post-study MALC


Week 1



ITpreneurs Expert Program – The 12-week “classic” Week 6-7 – E-learning RCV and OSA

The first block of the course is over with, and you are now starting with the second block of the course — RCV and OSA.

The program structure basically repeats itself, and you will start with 6 hours e-learning per module.

E-learning is the most learner-centric way of learning. Basically, you decide what you would like to learn and how much time you would like to spend on specific topics. If you need some help to structure your learning process, just ask the instructor, and he/she will monitor your progress and keep you on track!

Capability Track

Mind-maps will help you navigate your way through the e-learning modules.



5-day classroom

SOA and PPO

5-day classroom

SOA and PPO






5-day classroom

RCV and OSA

5-day classroom

RCV and OSA



Week 12

e-learning MALC

e-learning MALC

2-day classroom

MALC

2-day classroom

MALC

Post-study MALC

Post-study MALC


Week 1




You will meet your fellow students and instructor again for the second classroom week, where you will be discussing RCV and OSA in greater detail.

Group learning is one of the strengths of the Expert Program; spending so much time with like-minded professionals forms the basis for trust, knowledge-sharing, and long-lasting relationships.

Capability Track



5-day classroom

SOA and PPO

5-day classroom

SOA and PPO






5-day classroom

RCV and OSA

5-day classroom

RCV and OSA



Week 12

e-learning MALC

e-learning MALC

2-day classroom

MALC

2-day classroom

MALC

Post-study MALC

Post-study MALC


Week 1



ITpreneurs Expert Program – The 12-week “classic” Week 9 – Post-study and examination

Back home for the second time, you will work toward taking and passing the RCV and OSA certification exams.

The Exam Preparation section of the e-learning course includes a sample exam, exam facts, and tips and tricks that will help you prepare for the actual exam.

If you complete the exam online, you will know the results immediately. If you opted for the paper-based version, it will take a bit longer for the results to be known, but this is typically no longer than 2 or 3 days.

Capability Track



5-day classroom

SOA and PPO

5-day classroom

SOA and PPO






5-day classroom

RCV and OSA

5-day classroom

RCV and OSA



Week 12

e-learning MALC

e-learning MALC

2-day classroom

MALC

2-day classroom

MALC

Post-study MALC

Post-study MALC


Week 1



ITpreneurs Expert Program – The 12-week “classic” Week 10 – E-learning MALC

The last block of the course covers MALC. Be aware that you can only start with MALC after you have successfully completed all four Capability exams.

Just like the individual Capability courses, the full MALC e-learning module takes approximately 10-hours to complete; six before the classroom course, and four after.

Capability Track

The e-learning materials are available for 2 years after your first log on. This will allow you to go over the concepts and theory as many times as you want to, whenever you want, to refresh your memory or look up specific details.



5-day classroom

SOA and PPO

5-day classroom

SOA and PPO






5-day classroom

RCV and OSA

5-day classroom

RCV and OSA



Week 12

e-learning MALC

e-learning MALC

2-day classroom

MALC

2-day classroom

MALC

Post-study MALC

Post-study MALC


Week 1




This is the last time that you are meeting the group. This classroom session will only take 2 days, but the days are a bit longer; they are 9-hours each.

Capability Track

Every student will receive digital reference material on an e-reader or as a PDF. This reference material contains background information and other knowledge relevant to the course.



5-day classroom

SOA and PPO

5-day classroom

SOA and PPO






5-day classroom

RCV and OSA

5-day classroom

RCV and OSA



Week 12

e-learning MALC

e-learning MALC

2-day classroom

MALC

2-day classroom

MALC

Post-study MALC

Post-study MALC


Week 1



ITpreneurs Expert Program – The 12-week “classic” Week 12 – Final Exam MALC

The last step is the MALC exam. You will have to complete another 4 hours of e-learning and then schedule the exam at a time convenient to you.

After completing the course, you will be invited into an exclusive community though where you will be able to continue interacting with your peers and build relationships with other ITIL Experts as well.

Capability Track



5-day classroom

SOA and PPO

5-day classroom

SOA and PPO






5-day classroom

RCV and OSA

5-day classroom

RCV and OSA



Week 12

e-learning MALC

e-learning MALC

2-day classroom

MALC

2-day classroom

MALC

Post-study MALC

Post-study MALC


Week 1



ITpreneurs Expert Program – The 12-week “classic”

E-learning SS, SD, CSI

E-learning SS, SD, CSI

Four day Classroom SS,

SD, CSI

Four day Classroom SS,

SD, CSI

Post-study SS, SD, CSI

Post-study SS, SD, CSI


E-learning ST, SO

E-learning ST, SO

Four day Classroom ST,

SO and CSI

Four day Classroom ST,

SO and CSI

Post-study ST, SO, CSI

Post-study ST, SO, CSI

Week 12

E-learning MALC

E-learning MALC

Two day Classroom

MALC

Two day Classroom

MALC

Post-study MALC

Post-study MALC

Virtual instructor support /virtual group support

Lifecycle Track

The Lifecycle Track follows a similar approach as the Capability Track with three classroom sessions and 50-hours of e-learning.

There are 10 days of classroom training divided in two weeks of 4-days followed by a session of 2-days for MALC.

Week 1

Kick off callKick off call

Lifecycle Track

2 weeks of 4 days each in the classroom for the Lifecycle modules2 days in the classroom for MALC practical application50 hours of self-study e-learning Thorough exam preparation included in the program


Program FeaturesNot one, but two tracks• Lifecycle Track includes: Service Strategy (SS), Service Design

(SD), Service Transition (ST), Service Operations (SO), Continuous Service Improvement (CSI) and Managing Across the Lifecycle (MALC)

• Capability Track includes: Planning, Protection and Optimization (PPO), Service Offerings and Agreements (SOA), Operational Support & Analysis (OSA), and Release, Control, & Validation (RCV) and Managing Across the lifecycle (MALC)

High energy and high pace classroom • Intensive classroom study: 2 weeks of 5 days for the Capability

Track, or 2 weeks of 4 days in Lifecycle. Followed by 2 days for Managing Across the Lifecycle

• Classroom dedicated to practical application: cases, assignments, scenarios

Accredited course program• Meets all requirements for ITIL Intermediate courses as per

ITIL syllabi, program accredited by multiple Exam Institutes

Self Paced E-learning • 50 hours of e-learning for both the Capability and Lifecycle

tracks• E-learning material available for 2 years after completion

of the course• E-learning focused at theory, explaining of concepts, exam

preparation• (virtual) Instructor is available throughout the program for

e-mail/telephone based support

Exam Pass Guarantee• ITpreneurs will pay for the 2nd and 3rd retake in case you

fail for the exams. Specific conditions apply (such as required completion of e-learning,)

Digital Reference Materials • Students receive an e-reader with reference material to

avoid printing of thousands of pages of course materials


How can students participate in this program

24

ITpreneurs ITIL Expert Program is available through ITpreneurs Partner Course Calendar Program

ITpreneurs schedules the Expert Program and organizes the coursesITpreneurs partners can sell available seats for the program

Partners can license ITpreneurs ITIL Expert Program materials and work with ITpreneurs to bring the Program to the market

ITpreneurs follows a ‘preferred partner’ approach, where selected partners benefit from an exclusive launch period of up to 12 months for a market

ITpreneurs ITIL Expert Program

Education

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